Aircel — Very poor customer service and false promises
I had been a loyal Aircel customer for more than 3 years till yesterday, and i had been using Aircel pre paid connection as their charges were comparatively good than other operators. However things changed when I got a call from Aircel customer care, the CC officer identified herself as NISHA and gave her extension NO as 7733- saying that she was calling from the Aircel head office Chennai. She said that as I was using the prepaid connection for a very long time she asked me to change it to postpaid with the same mobile No. I agreed. I was promised that by the next day i.e 0ct 17th Friday 3PM they will deactivate my old sim card and the new sim card will be activated IMMEDIATELY with the new postpaid connection. So i submitted all the required proofs documents and got the new sim card. Exactly at around 3PM I noticed that my SIM status showed as INACTIVE SIM. So I replaced the card with teh new one hoping that the new one has been activated with the post paid connection. however it showed the same status as INACTIVE SIM. What followed was a series of calls to the customer care both in [protected] and [protected]. The people there don't even know how to speak ENGLISH, so I asked for the supervisor or the floor manager who ended up being the same as the agent. Then only I was told that it will take about 5 days for the new connection to get activated.This was the worst customer service that I have ever come across in my whole lifetime... Finally I decided to get a new Sim card from a different operator preferably Airtel as I heard their customer service is good and that the people in the customer care KNOWS ENGLISH!!!...
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