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[Resolved]  Aircel — Very poor customer service and false promises

I had been a loyal Aircel customer for more than 3 years till yesterday, and i had been using Aircel pre paid connection as their charges were comparatively good than other operators. However things changed when I got a call from Aircel customer care, the CC officer identified herself as NISHA and gave her extension NO as 7733- saying that she was calling from the Aircel head office Chennai. She said that as I was using the prepaid connection for a very long time she asked me to change it to postpaid with the same mobile No. I agreed. I was promised that by the next day i.e 0ct 17th Friday 3PM they will deactivate my old sim card and the new sim card will be activated IMMEDIATELY with the new postpaid connection. So i submitted all the required proofs documents and got the new sim card. Exactly at around 3PM I noticed that my SIM status showed as INACTIVE SIM. So I replaced the card with teh new one hoping that the new one has been activated with the post paid connection. however it showed the same status as INACTIVE SIM. What followed was a series of calls to the customer care both in [protected] and [protected]. The people there don't even know how to speak ENGLISH, so I asked for the supervisor or the floor manager who ended up being the same as the agent. Then only I was told that it will take about 5 days for the new connection to get activated.This was the worst customer service that I have ever come across in my whole lifetime... Finally I decided to get a new Sim card from a different operator preferably Airtel as I heard their customer service is good and that the people in the customer care KNOWS ENGLISH!!!...
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

puk code number need

hi sir my name is panneerselvam, my aircel sim blockek by mistake, sim number [protected], si back side number[protected].i need puk number pls help me .this my eail id panner.[protected]@gmail.com
Reply
Dear Customer (cps panneer),

We need the below mentioned details for your account security so that we can process your request.

Last recharge amount :
Date of birth :
Registered name :

However, please visit at your nearest Aircel store in this regard.

Warm Regards,
Aircel Social Care Team
Reply

lost of sim card

i lost my phne .my aircell number is [protected].kindly block my number .thnks.
Reply

deactivate my sim

i missed my mobile so deactivate my number [protected] and send me a conform sms this number [protected]
Reply

Amount reduced

last 3 days before my balance amount rs.100 above .i do't call there ..But how they deduct amt. From my balance. Please do needful and return my bal amount. Mobile no.- [protected] Name - Selvaraj P Thank you...
Reply

AIRCELL FUN STORE AND TAMIL TV WEEK PACK UNSUBSCRIBING

POCKETINTERNET AIRCELL FUN STORE AUTO RENEWED DEACTIVATION AND TAMIL TV WEEK PACK SUBSCRIBING PLEASE UN SUBSCRIB
Reply

I want call records because i lost my mobile phone

dear sir or madam my aircel mobile no is [protected], i wanted to get call records of last 5 days so kindly give me call records of my mobile number on my gmail id :[protected]@gmail.com as soon as possible...
Reply

Block the lost sim card mobile number

I lost my cell phone with sim card of aircel.As it is registered with bank and other institute.Please block the sim as soon as possible. Mobile number :91-[protected]
Reply

subscription not working & unusual deduction of balance

my number is [protected] i have recharged my account by 128 rs., subscription is not working. the balance is also deducted from prepaid account
Reply
Dear Customer(THIYAGARAJANKV),


Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(richa_tiwari1),

We apologize for the inconvenience caused. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(ashukatiyar),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(osthi barath),

Please share correct Aircel number so that we can assist you accordingly.

Thanks and Regards,
Aircel Social Media Team
Reply
Dear Customer(tomrselvaraj),


Please share your active Aircel number in order to assist you in the best possible manner.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards

Aircel Social Media Team
Reply
Dear Suneet kumar rana,

We would like to inform you that shared Aircel number [protected] services have been barred under SIM lost for further information you can contact at our helpdesk 121/198.

Warm Regards,
Aircel Social Media Team
Reply
Dear Customer (ashukatiyar),

We would like to inform you that we properly checked no any recharge done on your number not any unfair balance deduction will be there since last 2 Months.

Warm Regards,
Aircel Social Media Team
Reply

bill pay by net banking 2/11/2014 but a/v show not payment

mob no [protected] pay by on line net banking sbbj pls cheque
Reply

Reactivate number

My name is Rajshree Aher. My aircel number is [protected]. My num was off for more than 3months but now I have to reactivate again
Reply
Dear Customer (richa_tiwari1),

We would like to inform you that For SIM blocking please call 198 Toll free number from any Aircel number OR dial [protected] from any mobile or Landline.

Warm Regards,
Aircel Social Media Team
Reply
Dear Customer(Rajshree Aher),

We would request you to visit your nearest Aircel store with the following documents to get the assistance for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply

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