[Resolved] Aircel Connection — Not Providing Services | |
I purched a Aircel connection on 19 Jun 2009. Form the very bigening day I kept on trying for outcall. On 21 June my phone was activated. After I requested more then 50 times to cusatomer care for GPRS settings. But till now I have not recieved the settings. When ever the customer care is called it takes 57 to 80 minutes for them to take my call. Is this the service is provided by aircel in India. I hope the concerned authorities will take care of this ASAP. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
i am not getting aircel internet pocket service very efficently. I am getting a problem with network down.
when i start the internet browser there occur error named CANNOT RESOLVE HOSTNAME.when i tried to connect to customer care there is no response from that side. It wastes my whole day(11.7.09(from 11am to till I am submitting this message)).it wastes my recharge card which is valid only for three days.so, i want say just solve my problem quickly .otherwise it creates a bad impression of company to the users
when i start the internet browser there occur error named CANNOT RESOLVE HOSTNAME.when i tried to connect to customer care there is no response from that side. It wastes my whole day(11.7.09(from 11am to till I am submitting this message)).it wastes my recharge card which is valid only for three days.so, i want say just solve my problem quickly .otherwise it creates a bad impression of company to the users
my internet speed is toooooooooooooooooooooo slow... please say some way to make it faster
Aircel Connection — Withdrawn of money selessly
On what basis Rs.60 has been withdrawn from my mobile?My mobile no. is [protected], this is the no. from which the has been withdrawn.
Its my humble request to please look into the matter.
Anand Chaudhary
To Contact me
Call me:
[protected]
Please check with the customer care, if any Value added service is active on your number which is being charged from you balance.
Aircel — no clear sound
no clear sound eventhough there is full range Are you sure, the problem is not with your hand set. Try checking it with some other sim connection. Also get in touch with the Customer care, they can help you with this.
I am a Linux enthusiast and bought the pocket internet top-up, just to browse tldp.org (My favourite site, so that I can read online tutorials on webpages not PDF's).
I took the aircel internet pocket service rs 14/- recharge valid for 3 days, 250 MB download and unlimited browsing.
On the day i recharged this, it worked fine till night, sharp at 12am, while I was browsing the internet, I started receiving the error CANNOT RESOLVE HOSTNAME.
I didn't even downloaded a single file, just surfing, that too for 2 hrs in the day (As I had to go to the college), and at night I started surfing at 11:30PM, which got disconnected at 12 (total 2and a half hrs of browsing, which was very slow (Cuz GPRS).
The aircel customer service is paid ( i get charged for minutes on hold and talking to their representative, who were not able to fix the issue even in 2 hrs). So I have ended up losing money on call and on 'aircel internet pocket service' for the remaining 2 days.
To my anxiety I again purchased the 14/- rupees card again to test this and found that after recharge again the internet started working, this time i did not surf the internet all day, and exactly at 11:45pm started browsing and guess wht? ... IT GOT DISCONNECTED AT 12AM (after half an hour of browsing, no downloads at all) and again the same error (CANNOT RESOLVE HOSTNAME).
Now that it was clear to me that I checked the genuinity of Aircel, I thank god that I didn't brought any costly internet package from Aircel.
Advice: There are some Fraud providers like Aircel, So beware. Before taking any service from any provider please check them with a light package.
When buying SIM : 1) Take a prepaid first, this is the best technique. With this you get to know the network coverage in your house/college/office and even in trains and buses/ highways.
2) Atleast at start week or two, recharge with less money (10 Rs), that makes monitoring your call charge easy, I FOUND THAT AIRCEL CHEATS THERE TOO. The call duration on my nokia handset was 10 sec and in aircel call summary after I hungup was 1 min 6sec, so they deducted 90 ps (30ps per pulse).
3) After checking all this, if and only if you feel genuine, then convert that into postpaid or transfer you existing number to the provider (number portability).
4) BEWARE OF PROVIDER'S TELECALLERS FOR CONVERTING PREPAID TO POSTPAID, OR CHANGING THE PLAN TO SAVE MONEY. These people are from outsourced agencies and have targets to meet, they will ask you your personal details like age DOB (never give it first), will tell you that this plan is going to save money and will asked to send an sms to 121 with the plan code, but the code will be of higher monthly subscription (please verify the plan details online first b4 msging).
5) Always check value added services like internet etc, through Top-ups and check their genuinty.
6) Some providers specially AIRTEL does not disconnect the lines when requested and keep on sending you monthly bills. They will not give you cancellation receipt for that, when asked will send you to the branches far by (So that you put-up cancellation decision). and every month they will have the same dailogue, we will be glad to help you with cancellation but first pay the existing billable amount.
7)Better check the customer service experience with the existing customers like your friends, colleges, or family friends, you can even crack a talk in bus or trains, if you find any one using the providers service(nothing to loose, you will gain a friend).
Doing all this may sound boring, and tedious but its not. Slowly slowly you will start liking it, as you start getting the fruits of it, and will start applying these checks and R&D in every part of life.
All the best, money is not a big thing to lose. But you explored and found the right one is a great satisfaction :) All the best.
Prashant Deshmukh
I took the aircel internet pocket service rs 14/- recharge valid for 3 days, 250 MB download and unlimited browsing.
On the day i recharged this, it worked fine till night, sharp at 12am, while I was browsing the internet, I started receiving the error CANNOT RESOLVE HOSTNAME.
I didn't even downloaded a single file, just surfing, that too for 2 hrs in the day (As I had to go to the college), and at night I started surfing at 11:30PM, which got disconnected at 12 (total 2and a half hrs of browsing, which was very slow (Cuz GPRS).
The aircel customer service is paid ( i get charged for minutes on hold and talking to their representative, who were not able to fix the issue even in 2 hrs). So I have ended up losing money on call and on 'aircel internet pocket service' for the remaining 2 days.
To my anxiety I again purchased the 14/- rupees card again to test this and found that after recharge again the internet started working, this time i did not surf the internet all day, and exactly at 11:45pm started browsing and guess wht? ... IT GOT DISCONNECTED AT 12AM (after half an hour of browsing, no downloads at all) and again the same error (CANNOT RESOLVE HOSTNAME).
Now that it was clear to me that I checked the genuinity of Aircel, I thank god that I didn't brought any costly internet package from Aircel.
Advice: There are some Fraud providers like Aircel, So beware. Before taking any service from any provider please check them with a light package.
When buying SIM : 1) Take a prepaid first, this is the best technique. With this you get to know the network coverage in your house/college/office and even in trains and buses/ highways.
2) Atleast at start week or two, recharge with less money (10 Rs), that makes monitoring your call charge easy, I FOUND THAT AIRCEL CHEATS THERE TOO. The call duration on my nokia handset was 10 sec and in aircel call summary after I hungup was 1 min 6sec, so they deducted 90 ps (30ps per pulse).
3) After checking all this, if and only if you feel genuine, then convert that into postpaid or transfer you existing number to the provider (number portability).
4) BEWARE OF PROVIDER'S TELECALLERS FOR CONVERTING PREPAID TO POSTPAID, OR CHANGING THE PLAN TO SAVE MONEY. These people are from outsourced agencies and have targets to meet, they will ask you your personal details like age DOB (never give it first), will tell you that this plan is going to save money and will asked to send an sms to 121 with the plan code, but the code will be of higher monthly subscription (please verify the plan details online first b4 msging).
5) Always check value added services like internet etc, through Top-ups and check their genuinty.
6) Some providers specially AIRTEL does not disconnect the lines when requested and keep on sending you monthly bills. They will not give you cancellation receipt for that, when asked will send you to the branches far by (So that you put-up cancellation decision). and every month they will have the same dailogue, we will be glad to help you with cancellation but first pay the existing billable amount.
7)Better check the customer service experience with the existing customers like your friends, colleges, or family friends, you can even crack a talk in bus or trains, if you find any one using the providers service(nothing to loose, you will gain a friend).
Doing all this may sound boring, and tedious but its not. Slowly slowly you will start liking it, as you start getting the fruits of it, and will start applying these checks and R&D in every part of life.
All the best, money is not a big thing to lose. But you explored and found the right one is a great satisfaction :) All the best.
Prashant Deshmukh
Aircel connection — Not able to Receive calls
I've been complaining time and again to the customer service about the problems i'm facing.Every time i've been given different reasons from being SIM suspended to Technical Glitches.
I'm not able to receive calls from RELIANCE and SMSes from BSNL.
Please look into the matter or i see my shifting to other operator.
This is really irritating to complain time and again.
Please revert as quickly as possible.
Parag Punjabi
[protected]
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do something so that for claim procedure can be easiar & smoothly