[Resolved] Aircel Kerala — Cheating customers

[Resolved] Aircel Kerala — Cheating customers

S Shine202

I am from cochin,KERALA state, And i am one of the 1st customers of aircel.WITH AIRCEL I HAVE SUFFERED LOT. INADEQUATE RANGE,NETWORK FLUCTAUATIONS,LOW GPRS SPEED NO INCOMING,ETC TODAY 11th february 2010 THEY ANNOUNED THAT THEY ARE GOING TO CELEBRATE THEIR FIRST ANNIVERSARY. AND GIVEN A FRAUD OFFER LISTEN KERALA AIRCEL CUSTOMERS SMS TO 5800058 COSTS 5 RS DETAILS OF KERALA AIRCEL.... AIRCEL NETWORK RANGE DISTANCE 750 METER (MAINLY WORK ON IDEA LINK TOWERS NOW TRYING LINK WITH TATA ALSO (INFORMATION FROM TECHNICAL TEAM) CALL RECORDED.... MINIMUM RANGE POWER OF OPERATORS IN KERALA IDEA 3 KILOMETERS. LARGEST CUSTOMER DATA BASE IN KERALA AND EQUALENT TO BSNL IN COVERAGE AREAS BSNL 3 KM LARGEST COVERGE IN KERALA NO USE... BECAUSE OF CONDTIONAL RULES WORST CUSTOMER CARE .NO TRAINING GIVEN NOT BECAUSE O F CUST EXECUTIVES AIRTEL 2KM- NO CONGESTION COVEAGE IN CITIES/TOWN VODAFONE 3 KM NOT CUSTOMER FRIENDLY HARASSING CUST CARE TATA GSM 1.5 KM COVERAGE IN CITIES/TOWN AIRCEL GPRS SPEED IN A EDGE NETWORK IS 5KB/S MAXIMUM (MOST AREAS IN KERALA AND MINIMUM WORST GPRS SERVICE IN KERALA EDGE SPEED OF OPERATORS IN KERALA AIRTEL EDGE 10KB/S TO 20KB/S 474RUPEE BSNL EDGE 10KB/S TO 13KB/S 230 RUPEE IDEA EDGE 20KB)S TO 40 KB/S 600 RUPEE I PLEAD TRAI TELEPHONE REGULATORY...OF INDIA TO BRING MOBILE NUMBER PORTAL SYSTEM AS SOON AS POSSIBILE PLEASE HELP US FROM AIRCEL PLEASE WE ARE BEGGING PLEASE HELP US PLEASE.. SAVE US SAVE US........ WHO WILL SAVE US FROM AIRCEL...SUFFERING ARE LOT.... CANNOT SUFFER ANY MORE..... URS SINCERLY SOORYA SAVE US FROM AIRCEL Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Jinuraj

I'm also an aircel user. I'm getting a gprs speed of 10-20kb/s. I've not found any network problems with aircel so far.

Murali Krishnan

from Noida, Uttar Pradesh

I believe Aircel has come a long way and specially in the states of South India they have a very strong hold of good service and as far as the network and GPRS services are concerned, their customer care is a good helpful bunch and pretty effective. Just catch up with them and they will help you out for sure.

Benedict

from Tiruchengode, Tamil Nadu

DEAR SIR
KIND ATT: CEO AIRCELL
SUB: COMPLAINT OF GPRS
REF: MOBILE NO [protected]
DEAR ALL
WITH REF TO THE ABOVE THE MOBILE NO [protected] I HAVE GPRS FACILITY IN MY MOBILE & I AM OPEN ON MY CELL BUT CAN NOT CONNECT net to pc THE GPRS CUSTOMERCARE IS ALSO ALSO NOT ANSWERING
WE REQUST YOU TO KINDLY TREAT THE MATTER POSITIVE OTHERWISE I MOVE TO SOME OTHER NETWORK . YOUR IMMDATE ACTION WILL BE HIGHLY APPRECIATED
REGRDS
Benedict

Sudharshan Nair

from Mumbai, Maharashtra

i also had the same issue, and one engineer come to my home and give ideas. how to connect, now it is good. i use aircel gprs it is fast in night, i use Karbonn and micromax handsets for connecting to internet. 14 rupees pack is good to use for three days. try connecting to pc suite.

Sudharshan Nair

from Mumbai, Maharashtra

the price of all is going up, bus ticket, cinema ticket, rice, how the price of telephone charge alone coming down from rupees to paisa, anyhow, till the competition is there we will get high discount and low charge

Sudharshan Nair

from Mumbai, Maharashtra

trouble shooting gprs setting. check the signal strength, balance of rs.25, enter the aircel settings ( we will get automaticaly if we inside the sim ) if not our handset is not supported so you should enter the settings manualy, and connect to internet.
best try use pc suite..
for nokia : http://www.nokia.co.in/get-support-and-software ( cc number :[protected]
http://www.nokia.co.in/get-support-and-software/contact-us/nokia-careline
karbonn :http://www.karbonnmobiles.com/downloads.php
for micromax: http://www.micromaxinfo.com/downloads/
videocon :http://www.videoconmobiles.com/download_phone_suite.html
Videocon Mobile Phone Care:[protected]Toll Free),[protected]

soorya

Mr sudshernan nair, i read comment. My handset model NOKIA E71.
LATEST SOFTWARE[protected]
MY tower Name :THEVARA FERRY
in cochin
my gprs speed 2:75 to 5k/s
My settings are from AIRCEL gprs department.
I am one of first customers of aircel. Sudershanan are u trying make fool of aircel PREPAID customers.
As per Aircel
( DISHNET SOLUTIONS LIMITED) concerned
No engineer will come home and solve any ones problem.
Procedures of aircel are
1. 1st complaint to aircel cust care and
they will give U a complaint number.
2. after 48 hours a call back from gprs techical team(private agency) they would ask landmark and distance from tower
Let me tell all AIRCEL customers
I was getting speed of 10kb/s to 20 kb/s
till November 27 2009 suddenly after one day MY gprs speed become 2.75kb/s
I registered complaints from 28 November 2009 Continously till last week. No use...
but with my continous complaints and frustration i have got reply from technical team THAT DONT RECHARGE POCKET INERNET SERVICE BY AIRCEL TO USE UNDER TOWER THEVARA FERRY... THANKS AIRCEL TECHNICAL TEAM

Sudharshan Nair

from Mumbai, Maharashtra

so mr.soorya, which signal is better in your house, and the solutions is to choose the operator who has antena near your house. at least some one is calling and admitting the problem instead of justyfing.