[Resolved] Airtel — Airtel Prepaid Connection | |||
I have a Airtel prepaid connection. I recharged it with a Message tariff pack of Rs 47/- on 16th of May 2012. It gives me the pack where i can send Upto 100 SMS per Day A2A at no charge. However since 19th the MAY 2012, for every message that i send they deduct the amount Rs 1/- from my main balance. When I contacted Customer Care, they told me that my issue would get resolved within 1 hr from then. However the issue did not get resolved. Later Again when contacted the Airtel customer care, They made a false expectation that my issue would get resolved within 2 hrs from then. Which later on did not get resolved. Again when I contacted The Airtel customer Care The name of the guy was Atanu Acharya who again made me a false expectation thatv my issue would get resolved within a day. I was unable to send SMS the entire day anf The issue did not get resolved . Today on 22nd MAY 2012 (Almost 4 days since i have been facing this issue) called customer care representative, the na,e of the guy was Dhin Deb Das or din deb das, he told me that my issue would get resolved by 6 PM today and when I asked him that i want to change my Network connection from Airtel to Some other connection because I am fed up of it, the Guy Hunged up the Call from his end. This is getting Extremely annoying and Airtel Promises seems to be Fake. Their customer care is getting worst these days, when i send SMS , they deduct my amount from main balance and make false promises and do not even resolve the issue. Please Help me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
I bought one airtel lifetime prepaid connection in Navi Mumbai, Maharashtra on 27/08/08 after filling the required form and attaching my driving license copy as the identity proof. As the address on my license was of Agra, I have filled my local residence address on the form. My number [protected] got activated very next day. After about 10 days I got is recharged with Rs.440/-. Surprisingly during the first week of October, the outgoing and incoming service was barred. When I contacted Airtel, I was informed that they have not received proper identity/address proof from me and I have to submit the same again to their gallery within 15 days. I submitted fresh form with the copy of my passport (with my Local address) at Airtels Chembur Gallery on 22/10/08 and got an assurance that the number will start within 72 hrs. As my mumber did not start as per their assurance, I again visited their gallery on 30/10/08 and got further assurance of 48 hrs., after that I have made numerous calls and visits to their gallery but in vain, 2 days back when I tried to call on the number allotted to me, it was resold to someone else by Airtel. I don’t know where to go with my complaint.
Sir I am using Airtel Postpaid connection for last two years.
I am depositing a security of Ruppees 650/- at the time of connection to your Franchisee (MINTU TRADERS) in western U.P
Franchisee Code : UWAF 175. Till then my security is panding.
so please do some thing in this regard
My Mobile No : [protected]
I am depositing a security of Ruppees 650/- at the time of connection to your Franchisee (MINTU TRADERS) in western U.P
Franchisee Code : UWAF 175. Till then my security is panding.
so please do some thing in this regard
My Mobile No : [protected]
Dear Sir,
This with reference to my prepaid connection [protected] having sim number[protected]. I had purchased this card from Kamdar Telecommunication, Yusuf Bldg, Shop No.4, V. N. Road, Akbar Ali Shop Lane, Next To Music World Shop, Fort, Mumbai 400001. I dully completed the all the required documents required by the Airtel. I had purchased this on 21/06/2009. at 10:48:20 Am. It got activated on 22/06/2009 at 11:47:32 Am after my second visit to the gallery. I got an SMS on 13/07/2009 stating that I need to Re-Verify my prepaid number. I called up Airtel Customer Care asking Mr. Chetan to give detils of Airtel Gallery and requirement of Re-Verification of the documents. He categorly said "Re-verification is not required the SMSes sent is for Government employees please ignore the SMS and rest everything is assured your connection would not be effected". Today i.e. 21/07/2009 I called upon my number but I got error "The Number is temporally disconnected" But I am able to make outgoing calls. Then I called Airtel Customer Care Mr. Sameer categorly told me "Please Re-Verify and re-send the required documents" After this I sent the required document to Kamdar Telecommunication, Yusuf Bldg, Shop No.4, V. N. Road, Akbar Ali Shop Lane, Next To Music World Shop, Fort, Mumbai 400001. for verification of documents but they rudely behaived with my person and said "The number does not belong to Saurabh Agarwal it belongs to Mrs Mohmaed and hence verification cannot be done" I called up customer care regarding this issue. This time Mr. Shabbir said "Your all your issues would be solved in 24 hours" after listening to my problem and SMS regarding the same would be sent. But so far I have recived no sms or any response. Please look into this matter on urgent basis and resolve the issue as soon as posible
This with reference to my prepaid connection [protected] having sim number[protected]. I had purchased this card from Kamdar Telecommunication, Yusuf Bldg, Shop No.4, V. N. Road, Akbar Ali Shop Lane, Next To Music World Shop, Fort, Mumbai 400001. I dully completed the all the required documents required by the Airtel. I had purchased this on 21/06/2009. at 10:48:20 Am. It got activated on 22/06/2009 at 11:47:32 Am after my second visit to the gallery. I got an SMS on 13/07/2009 stating that I need to Re-Verify my prepaid number. I called up Airtel Customer Care asking Mr. Chetan to give detils of Airtel Gallery and requirement of Re-Verification of the documents. He categorly said "Re-verification is not required the SMSes sent is for Government employees please ignore the SMS and rest everything is assured your connection would not be effected". Today i.e. 21/07/2009 I called upon my number but I got error "The Number is temporally disconnected" But I am able to make outgoing calls. Then I called Airtel Customer Care Mr. Sameer categorly told me "Please Re-Verify and re-send the required documents" After this I sent the required document to Kamdar Telecommunication, Yusuf Bldg, Shop No.4, V. N. Road, Akbar Ali Shop Lane, Next To Music World Shop, Fort, Mumbai 400001. for verification of documents but they rudely behaived with my person and said "The number does not belong to Saurabh Agarwal it belongs to Mrs Mohmaed and hence verification cannot be done" I called up customer care regarding this issue. This time Mr. Shabbir said "Your all your issues would be solved in 24 hours" after listening to my problem and SMS regarding the same would be sent. But so far I have recived no sms or any response. Please look into this matter on urgent basis and resolve the issue as soon as posible
Sir
Good Afternoon,I (K.Rama Surya Narayana) from Raigarh ,Chhattisgarh.Problem was i have taken one mobile No. from Airtel showroom,Opposite D-Cot cloth Show Room,beside ICICI Bank,Raigarh,Chhattisgarh-496001.That fellow No.is [protected] & [protected],he was very fraud,i faced 2 times problem with him.Recently i baught a new prepaid no.from that shop, only i used 2 months, just 2 Days back my no was rejected,(registration failed),i went his shop and asked to him,he said your no.was deleted from list,we dont know why? means he don't know what is the reason.and irrespect answer he was given to me,last 6 months back also i faced this type of problem with this shop keeper,and i last so much money after recharging i last my sim card.please take a necessary action on him, due to he was getting more money from customer,so many peoples are argueing with this shop keeper.Please sir
Last Mobile No was [protected]
Surya
Good Afternoon,I (K.Rama Surya Narayana) from Raigarh ,Chhattisgarh.Problem was i have taken one mobile No. from Airtel showroom,Opposite D-Cot cloth Show Room,beside ICICI Bank,Raigarh,Chhattisgarh-496001.That fellow No.is [protected] & [protected],he was very fraud,i faced 2 times problem with him.Recently i baught a new prepaid no.from that shop, only i used 2 months, just 2 Days back my no was rejected,(registration failed),i went his shop and asked to him,he said your no.was deleted from list,we dont know why? means he don't know what is the reason.and irrespect answer he was given to me,last 6 months back also i faced this type of problem with this shop keeper,and i last so much money after recharging i last my sim card.please take a necessary action on him, due to he was getting more money from customer,so many peoples are argueing with this shop keeper.Please sir
Last Mobile No was [protected]
Surya
Complaints Airtel Prepaid Connection
Dear respected Sir,
Mr Rakesh Ranga
1. A reply received by me against my complaints forwarded earlier is appriciatiable and also appriciate the way of response from your side .
2. Thanking you and I will expect more assiatant in near future.
Dated : 27 Mar 2011 Yours Faithfully custmer
A K Tanwar
Dear respected Sir,
Mr Rakesh Ranga
1. A reply received by me against my complaints forwarded earlier is appriciatiable and also appriciate the way of response from your side .
2. Thanking you and I will expect more assiatant in near future.
Dated : 27 Mar 2011 Yours Faithfully custmer
A K Tanwar
Sir,
I M Vali from Dehradun, Mera Airtel No. hai ([protected]) main pichle 7-8 saalon se Airtel ka SIM use kar raha hoon aur mujhe koi problem nahi thi, lekin pichle 1 saal se lagaataar mujhe kuch na kuch problems Airtel main hone lagi, jaise Network problem, aawaz kabhi aati hai kabhi nahi aati, baat karte hue phone cut jaana, bina kahe koi bhi service activate kar dena, aur phir manmane charges kaat dena, complaint karen toh costomer care hamesha busy he rehta hai.
Sir last month maine Airtel ko Uique Porting Code ke liya massage kiya tha aur mujhe code mil bhi gaya, lekin jab maine apna No. MNP ke liye dusre service provider (Aircel) main bheja to mera No. PORT nahi kiya gaya kyonki meri request BHARTI AIRTEL walon ne reject kar de, pata nahi kyon, main MNP ke liye 2 baar form submit kar chuka hoon lekin abhi tak kuch nahi hua, aur jab se maine No. portability ke liya aaply kiya hai tab se toh Airtel walon ne mujhe aur bhi dukhi kar diya hai, JAB BHI MAIN KOI RECHARGE KARWATA HOON TOH AUTOMATIC KOI INTERNATIONAL CALL LAG JAATI HAI AUR BALANCE ZERO HO JAATA HAI, iss baare main mane costomer care se kai baar baat bhi ke lekin koi solution nahi nikla, woh kehte hain ke humne computer par check kiya hai ye aapke dialed list main hain lekin maine kabhi bhi koi ISD call kiya he nahi kiya call toh apne aap he lag jaati hai, aur koi 2 ladies pata nahi kaun se language main aapas main baat karti hain, call katne se bhi nahi cut ti hai aur koi no. bhi nahi hota sirf voice aati hai, isse pareshan hokar ab maine Recharge karna he band kar diya hai..... Ab Recharge na karo toh Airtel walon ne pareshan kar rakha hai, ke aapka balance zero hai, aap call nahi kar sakte aapke account main paryapt rashi nahi hai, har minute main ye call aati rehti hai, agar koi zaroori baat kar rahen hain toh is call ke aa jane se woh baat bhi nahi ho pati aur call cut ho jaati hai. Ab aap he bataiye main kya karoon na toh ye mujhe dusri company main jaane de rahe hain, aur na he apne service theek kar rahe hain.
Sir please mujhe Airtel se Aircel main jaana hai aap he kuch kijiye please
Thanking you,
From
Vali_Zaidi
[protected]@rediffmail.com
Mob No. [protected]
I M Vali from Dehradun, Mera Airtel No. hai ([protected]) main pichle 7-8 saalon se Airtel ka SIM use kar raha hoon aur mujhe koi problem nahi thi, lekin pichle 1 saal se lagaataar mujhe kuch na kuch problems Airtel main hone lagi, jaise Network problem, aawaz kabhi aati hai kabhi nahi aati, baat karte hue phone cut jaana, bina kahe koi bhi service activate kar dena, aur phir manmane charges kaat dena, complaint karen toh costomer care hamesha busy he rehta hai.
Sir last month maine Airtel ko Uique Porting Code ke liya massage kiya tha aur mujhe code mil bhi gaya, lekin jab maine apna No. MNP ke liye dusre service provider (Aircel) main bheja to mera No. PORT nahi kiya gaya kyonki meri request BHARTI AIRTEL walon ne reject kar de, pata nahi kyon, main MNP ke liye 2 baar form submit kar chuka hoon lekin abhi tak kuch nahi hua, aur jab se maine No. portability ke liya aaply kiya hai tab se toh Airtel walon ne mujhe aur bhi dukhi kar diya hai, JAB BHI MAIN KOI RECHARGE KARWATA HOON TOH AUTOMATIC KOI INTERNATIONAL CALL LAG JAATI HAI AUR BALANCE ZERO HO JAATA HAI, iss baare main mane costomer care se kai baar baat bhi ke lekin koi solution nahi nikla, woh kehte hain ke humne computer par check kiya hai ye aapke dialed list main hain lekin maine kabhi bhi koi ISD call kiya he nahi kiya call toh apne aap he lag jaati hai, aur koi 2 ladies pata nahi kaun se language main aapas main baat karti hain, call katne se bhi nahi cut ti hai aur koi no. bhi nahi hota sirf voice aati hai, isse pareshan hokar ab maine Recharge karna he band kar diya hai..... Ab Recharge na karo toh Airtel walon ne pareshan kar rakha hai, ke aapka balance zero hai, aap call nahi kar sakte aapke account main paryapt rashi nahi hai, har minute main ye call aati rehti hai, agar koi zaroori baat kar rahen hain toh is call ke aa jane se woh baat bhi nahi ho pati aur call cut ho jaati hai. Ab aap he bataiye main kya karoon na toh ye mujhe dusri company main jaane de rahe hain, aur na he apne service theek kar rahe hain.
Sir please mujhe Airtel se Aircel main jaana hai aap he kuch kijiye please
Thanking you,
From
Vali_Zaidi
[protected]@rediffmail.com
Mob No. [protected]
Reply me
Yesterday I have received 2 messages from Airtel stating that if I do not submit address proof documents within 24 hours then my service would get disconnected.
So, yesterday I called up Airtel helpline and registered a complaint that I need more time for submission of documents, 24 hours is not enough a notice for me. While registering the complaint I also mentioned that I’m 9 months pregnant and would not be in a position to got to Airtel office within 24 hours gap. The complaint number given to me was[protected].
Yesterday evening I had also spoken to the Nodal officer requesting for more time so that my Airtel service does not get disconnected. I was promised so by the Nodal officer. I was told by the Nodal officer that someone would give me a call today between 9am and 6pm to discuss on this issue. But no one has given me a call so far and my sim card is now disabled.
While registering the complaint yesterday I had also mentioned that
a. I’ve been an Airtel Client since last 7 years (since Feb 2005).
b. Based on the messages received from Airtel I have already submitted by address proof documents about a year or year and a half ago in Bangalore Airtel office at Kormangala.
c. I get several calls from Airtel personnel asking me if I want to move from prepaid to postpaid. Then why is it that for this critical purpose of adhering to Government laws, I’m given only a 24 hour notice. Is it that Airtel officials were not aware of this government regulation earlier?
Yesterday, I was even told by your personnel that there is nothing wrong with the address proof and photo id documents that I have submitted. The only missing was a form to be filled up.
I’m shocked to see and experience that Airtel expects a 9 month pregnant lady to physically visit the Airtel office within a span of 24 hour notice for ensuring that Airtel prepaid service does not get discontinued.
It is an extremely unpleasant behaviour that Airtel has bestowed on me in the last 24 hours. And I rightfully demand an explanation from Airtel regarding this.
My official number is: [protected].
Here’s my husband’s Airtel number: [protected].
My Airtel number is [protected], but this is not reachable. Courtesy Airtel!
My name is Aditi Sar (maiden name: Aditi Ajay Sinha).
So, yesterday I called up Airtel helpline and registered a complaint that I need more time for submission of documents, 24 hours is not enough a notice for me. While registering the complaint I also mentioned that I’m 9 months pregnant and would not be in a position to got to Airtel office within 24 hours gap. The complaint number given to me was[protected].
Yesterday evening I had also spoken to the Nodal officer requesting for more time so that my Airtel service does not get disconnected. I was promised so by the Nodal officer. I was told by the Nodal officer that someone would give me a call today between 9am and 6pm to discuss on this issue. But no one has given me a call so far and my sim card is now disabled.
While registering the complaint yesterday I had also mentioned that
a. I’ve been an Airtel Client since last 7 years (since Feb 2005).
b. Based on the messages received from Airtel I have already submitted by address proof documents about a year or year and a half ago in Bangalore Airtel office at Kormangala.
c. I get several calls from Airtel personnel asking me if I want to move from prepaid to postpaid. Then why is it that for this critical purpose of adhering to Government laws, I’m given only a 24 hour notice. Is it that Airtel officials were not aware of this government regulation earlier?
Yesterday, I was even told by your personnel that there is nothing wrong with the address proof and photo id documents that I have submitted. The only missing was a form to be filled up.
I’m shocked to see and experience that Airtel expects a 9 month pregnant lady to physically visit the Airtel office within a span of 24 hour notice for ensuring that Airtel prepaid service does not get discontinued.
It is an extremely unpleasant behaviour that Airtel has bestowed on me in the last 24 hours. And I rightfully demand an explanation from Airtel regarding this.
My official number is: [protected].
Here’s my husband’s Airtel number: [protected].
My Airtel number is [protected], but this is not reachable. Courtesy Airtel!
My name is Aditi Sar (maiden name: Aditi Ajay Sinha).
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54500
Pending
0
Resolved
21958
View all 54500 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel — AAirtel totly froud airtel hai hai
There are our contry in india many provider in india but airtel is one provider then make fool the people in all over contry if the see the goverment of india then i hope our goverment take a action for airtel froud because my country is great he give meny chans to improove sarvice but airtel he says mai nahi sudhrooga to phir airtel bhag jaao hamare desh se kyuki ye desh hamara he" jai hind"