[Resolved]  Airtel — AIRTEL DTH INSTALLATION NOT DONE SIX MONTH PAST

Address:

Dhenkanal, Odisha

DEAR Airtel Dth,

(Cust ID[protected] I ve no word to greet you.


After your so called executives assured of installation will be done in 24-48hrs time, I booked a new DTH connection on 14th May 2011- Saturday and paid the amount thorough credit card after a long critical process over phone.

Details of the transaction:
Amount: Rs 1,590/-
Reference no : [protected]

The amount was deducted from my credit on the same day with the name of "Airtel DTH Navi Mumbai". However, THE CONNECTION HAS NOT BEEN INSTALLED SINCE SIX MONTH PAST.

While I called up their Customer care I was provided mere a lip service(Call back will be arranged in 30 mins, 1 hr, it will be done today at any cost,etc).

ALSO AS HELL AS, the call is being dropped by the customer care or somebody saying that we are not concerned to that we only deal with new connection and somebody is telling please call your local authorities. If I want to take so much pain I would ve never gone for credit card payment neither **** AIRTEL dth. I ve no idea why the people being PAID there. THEY CANT EVEN TRACK A REQUEST WHICH IS PENDING SINCE LAST 6 MONTHS. I doubt are they qualified to sit there or not to help peoples. PATHETIC..

We ask you here i[censored] cant handle ur existing customer then why the hell on earth Airtel dth goes for new connection and makes life more difficult and make false promises.

I have made several request through phone and mails but no action has been taken, even if they dont bother also. After once money goes to their pocket they dont care whatever the case may be. From customer point of view they never think. They have not even generated my customer ID for a long time and there has been no e-mail or sms confirmation from their side after the payment has been done.

I have also written several communication through email to [protected]@airtel.in and got only an acknowledgement email not any concrete response, which is attached too.

I deeply regert on my dicission to go with Airtel Digital TV and I am wasting my time and money with AIRTEL peoples. I will rememeber the date for my whole life 14th May 2011(payment date).


I am feed up about all this things and planning to go to consumer court and I request Airtel to process the cancellation request and provide me the refund immediately and I would like to go with the leader TATA SKY.

Pradyumna
[protected]

From: Pradyumna Amanta
Sent: Wednesday, May 25, 2011 10:41 AM
To: '[protected]@in.airtel.com'
Subject: FW: Need delay reason

Can I have an earliest reply and solution ?


From: Pradyumna Amanta
Sent: Tuesday, May 24, 2011 10:58 AM
To: '[protected]@in.airtel.com'
Subject: RE: Need delay reason

Hi Ahmad,

I confirmed the same with the concerned credit card department , they also agreed with me.

This is ref no- 808193 which is done in favor of Airtel DigiTV On March,14th.

Regards,
Pradyumna Amanta


-----Original Message-----
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Monday, May 23, 2011 5:46 PM
To: Pradyumna Amanta
Subject: RE: Need delay reason


Dear Mr. Amanta,

Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding airtel digital TV services.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that as per our telephonic conversation with
you on mobile number [protected] dated: 23/05/2011, clarification has been given.

We look forward to a long and fruitful association with you.


Regards,
Salman Ahmad
airtel digital TV
Sent: Tuesday, May 19, 2011 10:58 AM
To: '[protected]@in.airtel.com'

Subject: Need delay reason

Hello Team,

I really appreciate for your for effort and hardworking for such long

waited call and mail.

But I don’t know why you people called [protected], as I've no where

mentioned to call that no.

At the time of payment also that number was switched off but soon your

associates called the other no[protected] without mentioning nothing

(smart), why not this time?


As per I recall I ve given two other Number for contact purpose on the

payment date(14/05/2011)itself.

+[protected] & +91-[protected].

For my personal security reason, I cant give my credit card no and Bank

statement to third pirty.

I used credit card for sake of easy and quick installment not for these

hassle you are mentioning.

After a complicated process online payment over phone, You have the

transaction ID, customer ID. If you want further information from me

instead of solving the problem, then I ll surely want to withdraw my

opinion for installation and kindly tell me the procedure for the same.


Regards,

Pradyumna Amanta


-----Original Message-----

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]

Sent: Sunday, May 22, 2011 10:14 AM

To: Pradyumna Amanta

Subject: Re: Need delay reason

Dear Mr. Amanta

Thank you for writing to Airtel Digital TV.

This is with reference to your e-mail regarding airtel digital TV services.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number

[protected] dated: 22/05/2011 but your number was switched off. Kindly

provide your alternate number along with the below mentioned details so

that we can process your request.

Credit card number
Scanned copy of Bank Statement
We look forward to a long and fruitful association with you.

Regards,
Salman Ahmad
05/19/2011 11:13

Hello Airtel Team,

This is regarding my new connection. My customer ID-[protected].

I applied for new connection on Last Saturday (May, 14) though credit

card . Transaction ID[protected].

Your associate Vishal- [protected] committed me that day we ll definitely

install it on the next day but one week past no call from your side . The

most disappointing is, I called you 8 times , every time somebody picks

and ask for the details of my connection and tells we ll call you back in 1

hour or 45 minutes. No body call me back. Just I think Airtel is fooling

me . I don’t have any time to call you or waste my time and money on that.



Why this happens in India. Now India is changing but not in service. The

serYour associates called me several times before schedule time upto

payment done. Payment afterward who the hell cares. Once money went to

your pocket who is customer ” Go to Hell “. Please raise your goodwill

providing servicing to exiting customer first then you go for the new

customer.



I am quite disappointed with airtel too as I already have dish tv

connection , I thought you are providing best service why not to try

Airtel ! But I was wrong. I will appreciate if you can escalate this issue

further or else If within today the installation is not done I want my

money back to my account and I ll go for any other service.



Thanks,

Pradyumna Amanta

From: Pradyumna Amanta <pradyumna.[protected]@gmail.com>
Date: Wed, Jul 13, 2011 at 9:49 PM
To: [protected]@airtel.in


Hi TEAM,

AS I REPEATEDLY FOLLOWING THE ISSUE FOR MY NEW CONNECTION SINCE MONTH OF APRIL (though it has paid from credit card) IT HAS NOT BEEN INSTALLED YET. KINDLY REQUEST YOU TO PROCEED FURTHER.

Best Rgds,
Pradyumna
+[protected]


Pradyumna Amanta To <Pradyumna.Amanta "[protected]@in.airtel.com"

Hello Team,

[protected]
From: <[protected]@in.airtel.com>
Date: Fri, Jul 15, 2011 at 10:47 AM
To: Pradyumna Amanta <pradyumna.[protected]@gmail.com>


Dear Customer,
This is with reference to your e-mail regarding service issue.
We would like to inform you that we tried to contact you on mobile numbers
91-[protected] and 91-[protected] dated: 15th July 2011, but your numbers
were not responding. Kindly provide an alternate number to process your
request.