[Resolved] Airtel - Bangalore — Please never take Airtel connection or you will be in great trouble!, Page 2

[Resolved] Airtel - Bangalore — Please never take Airtel connection or you will be in great trouble!

R raghunandan K from Maham, Haryana

I am unable to get my international roaming details which i have used. I have just used it for couple of minutes. The charges which they are mentioned is not realistic. None of the customer care executives helping. You can see the following mail conversation. they have given me irrelavant answers. All of a sudden they have stopped responding Hello, As per our teleconversation I am forwarding the mail conversations with your customer service executives. I request you to go through each and every mail care fully. You will understand how carelessly my queries are answered. Please resolve the same. Raghunandan K -----Original Message----- From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com] Sent: Monday, October 29, 2007 11:10 PM To: [protected]@balendura.com Subject: Regarding your mobile number [protected] [REF:[protected]] Dear Mr. Raghunandan, Thank you for contacting Airtel. As I understand you had expressed concern over the GPRS charges during international roaming facility for the invoice dated 12/10/07 for your Airtel number [protected]. We understand your concern and will work together to resolve your issue. Kindly be informed that the same has been charged as per the service provider tie up with the Airtel network. We would like to inform you that the amount of Rs. 4652.59/- has been charged based on the GPRS usage in the International Roaming on the other service provider. Please to be informed that the GPRS usage would be charged based on the International Roaming charge and based on the logged on network tariff charge. Further, with regard to the concern over the inability to open the link, we understand your concern and will work together to resolve your issue. We kindly request you to insert the below mentioned link in the URL box to view the details Click here for tariff details of International Roaming. http://www.airtel.in/InternationalRoaming_Postpaid.aspx?path=1/6/7/12/63 Kindly be informed that there is current outstanding amount of Rs. 6,053.15/-. Alternatively, you could just dial -12111# to know your outstanding amount and dial 12113# to know your invoice amount in future. We kindly request you to clear the outstanding amount before the due date to avoid barring of the outgoing call facility and late fee charges. If you need any clarifications kindly call us at 121 (toll-free), we will be glad to answer your queries. Regards, Premalatha Customer Support Service Airtel ---- Original Message ---- Hi, Repeatedly I am getting the same answers from you I think none of you want to see the below conversation. This is the total waste of time. I have gone thru your web site, and found that the tariff which you have mentioned and usage I have made is not tallying. I feel pity that Nazreen have not read my mail properly, the answer is just a cut paste. Please give me some responsible person's contact in accounts department so that I can speak to them directly, other wise I will have to take the help of consumer court. Please read my mail conversation below. Raghunandan K [protected] -----Original Message----- From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com] Sent: Sunday, October 28, 2007 8:20 PM To: [protected]@balendura.com Subject: Regarding your mobile number [protected] [REF:[protected]] Dear Mr. Raghunandan, Thank you for contacting Airtel. As I understood you had concern over the GPRS charges during international roaming facility for the invoice dated 12/10/07 for your Airtel number [protected]. We understand your concern and will work together to resolve your issue. Kindly be informed that the same has been charged as per the service provider tie up with the Airtel network. We would like to inform you that the amount of Rs.4652.59/- has been charged based on the GPRS usage that was done while you where in the International Roaming. Please to be informed that the GPRS usage would be charged based on the International Roaming charge and based on the logged on network tariff charge. Alternatively, you could also view the details through our website www.airtel.in. Regards, Nazreen Customer Support Service Airtel ---- Original Message ---- Hi, This is not the answer to my queries every time you are repeating the same answers. You can just compare the two emails which have been sent to me it's almost the same. My question here is The Duration/Volume which you have mentioned in international roaming bill is too high where in I have just logged in to check the mail and I have not downloaded any thing. I am repeatedly asking the same question that Duration/volume is calculated on what basis???? Once again I sincerely requesting you to not to suggest me to look into your lousy web link, I am facing the same problem (SERVER ERROR). I feel, to make your customer aware about the tariff is your part of responsibility so please help me I don't have time waste on these issue. Please note that this is company paid connection and hence they are now asking for clarification. Until then my company is not making any payment. If at all payment is done which will be deducted from my account, which I am not going to entertain. Either you give me the clarification, or give me the realistic bill, I hope there is lot of discrepancy in the bill you are not helping the customer, other way it is just fleecing a customer. I think in our company we have more than 100 Airtel connections. Keeping these things in mind, I request you to resolve the issue in the next mail. Please do not make me to reply. Raghunandan K [protected] -----Original Message----- From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com] Sent: Saturday, October 27, 2007 10:01 PM To: [protected]@balendura.com Subject: Regarding your mobile number [protected] [REF:[protected]] Dear Mr. Raghunandan, Thank you for contacting Airtel. You had expressed concern over the GPRS charges during international roaming facility for the invoice dated 12/10/07 for your Airtel number [protected]. We understand your concern and will work together to resolve your issue. Kindly be informed that the same has been charged as per the service provider tie up with the Airtel network. We would like to inform you that the amount of Rs. 4652.59/- has been charged based on the GPRS usage that was done while you where in the International Roaming. Please to be informed that the GPRS usage would be charged based on the International Roaming charge and based on the logged on network tariff charge. Further, with regard to the concern over the inability to open the link, we understand your concern and will work together to resolve your issue. We kindly request you to insert the below mentioned link in the URL box to view the details Click here for tariff details of International Roaming. http://www.airtel.in/InternationalRoaming_Postpaid.aspx?path=1/6/7/12/63 Regards, Premalatha Customer Support Service Airtel ---- Original Message ---- Hi, I am very well aware that the charges are against the GPRS usage while I was in international roaming. My question here is where the details of the charges you have mentioned are????? For example, why is the usage Duration/volume is high when I was in international roaming on what basis??? I am repeatedly expressing that the network to which I log on is not a matter to me, but at the same time I am using your Airtel data card, hence it is your duty to collect those details of your partner's charges and let your customer know. However unfortunately the link which you have mentioned in the below mail is saying "THE PAGE CANNOT BE DISPLAYED". This shows your irresponsibility in handling the customer, I am extremely sorry to use this word but I am helpless. You have been no where help full to me because I am attempting all your instructions very sincerely. Raghunandan K [protected] -----Original Message----- From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com] Sent: Saturday, October 27, 2007 5:16 PM To: [protected]@balendura.com Subject: Regarding your mobile number [protected] [REF:[protected]] Dear Mr. Raghunandan, Thank you for contacting Airtel. You had expressed concern over the International Roaming charges for the invoice dated 12/10/07 for your Airtel number [protected]. We understand your concern and will work together to resolve your issue. Kindly be informed that the same has been charged over the GPRS usage made in Thailand and Australia. We would like to inform you that the amount of Rs. 4652.59/- has been charged based on the GPRS usage that was done while you where in the International Roaming. Please to be informed that the GPRS usage would be charged based on the International Roaming charge and based on the logged on network tariff charge. Click here for tariff details of International Roaming. http://www.airtel.in/InternationalRoaming_Postpaid.aspx?path=1/6/7/12/63 Regards, Thiyagarajan Customer Support Service Airtel ---- Original Message ---- Hi, Thank you for your assistance. But I am still not clear about the international charges, please find attached my bills. You have mentioned that the charges are as per Airtel partner but I don't mind who your partner is, since I am your direct customer. I have just used GPRS to check my mails for very short duration. Please give me the detailed clarification. My company is not willing to accept these incomplete details to make the payments. Please give me a clear picture, till then my previous mail holds good. Raghunandan K [protected] -----Original Message----- From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com] Sent: Saturday, October 27, 2007 2:10 PM To: [protected]@balendura.com Subject: Regarding your mobile number [protected] [REF:[protected]] Dear Mr. Raghunandan, Thank you for contacting Airtel. You had expressed concern towards the ebill password for your Airtel mobile number [protected]. We understand your concern and we will work together to resolve your issue. We would like to inform you that the Airtel bills sent are password protected. Hence, we would request you to kindly send an SMS in the below mentioned format to 121 [toll free] to get the e-bill password. Ebill<>password [Note: - <> is space between ebill and password] Alternatively, you could also view the bill details for the last three invoices through our website www.airtel.in after four days from the bill date. Please find below the procedure for the same. For New Users- ????? Logon to our website, www.airtel.in ????? Click on register and register your account by filling the online form. ????? An SMS would be sent on your mobile informing about the user name and the password. ????? Please login with the given username and the password and you would be able to view your mobile account details. ????? Click on "My Billing" option ????? Click on "My Bill details" and select the invoice period to view the details. Regards, Kalaiarasi Customer Support Service Airtel ---- Original Message ---- Hi, This is further to my discussion with your various customer care executives. (Mr. George, Ms. Nikita etc, etc,) I am unable to get the details regarding my international roaming usage. I have been told that to see the details in your web site. But so far I am yet to receive the password set by you despite of my 3 calls to your customer care. Please note that your bills will be kept pending until you give me the details of international roaming which I have used. And no late payment fee shall be entertained. I am going thru a great inconvenience, if this still continues; I will have to discontinue the relation ship with Airtel. Please feel free to call me for any clarification. Hope my lines are not too harsh. Early response is appreciated and also will help me to pay your bills well within the due date. Regards Raghunandan K Manager- Technical Services Bangalore- 560091 Bangalore Cell: [protected] (See attached file: MobileBill[protected].pdf) Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Rajesh

from Mumbai, Maharashtra

Dear Customer Care Manager!

Sir! My Name Is Rajesh from Bangalore

My Mob No is [protected]

This is regarding my Prepaid Connection [protected] in the name of Rajesh. Pls. note that on 24th November, 2009 evening before recharging Turbo plan I have spoke to your Customer Care Executive Ms. shruthi (Reference number [protected]). about full talk time benefit for turbo plan she told that it is applicable but after recharge Rs 98 I was unable to recharge full talk time and again i have contacted to your another Customer Care Executive Mr. Prashanth and he also replied due to technical problem you are unable to recharge and informed to wait from another 10 min and recharge again but till now there is no solutions of my problem.

And again i have contacted to your another Customer Care Executive and was told to wait for 48hr.

On 26th November, 2009, I am very dissatisfied with your Customer Care Care Executive Mr Sunil, (Floor supervisor)he behave very bad to me and give me dissatisfied answer after talking of 45 minutes. I am very fed with you service…!

On 27th November, 2009, I have contacted another Floor supervisor Mr. Melwin and told me to wait for another 24hrs and asured me to reslove ASAP

On 27th November, 2009, I have contacted another Floor supervisor Mr. Prashanth and told me to wait for another 24hrs.

On 30th November, 2009, I have contacted another Floor supervisor Mr. Bharth and told me that we was unable to resolve this issue and blamed me that I have spoke to shruthi after reaching Rs 98

Please look into this matter very seriously

I am Looking forward to your Positive response.

Thanks,
Rajesh

Amalan George William

Respected sir,

Being a Customer of airtel for almost four years, i want to express my strong dissatisfaction with the airtel services and their executives in Karnataka.

I am a airtel customer for the past 4 years(2 years from maharashtra, now in Karnataka).
i have two connections against my name one is [protected] and the other no is[protected].
on 22nd of september 2009 i went to an airtel outlet and given a request to keep the no. [protected] under safe custody for 3 months. after 2 months i got a bill which states that i must pay a sum of 671.00 rupees.I got shocked and called the customer care services 121 to enquire about this, they told me that my no is no more active and because of the default amont they have disconnected the number, when I told them that i have given a request to keep this number under safe custody, they told that never happenned, and also asked me whether i have any proof for requesting to keep this number under safe custody. when i told them yes they also asked me to visit the airtel outlet where i have given t he request for the safe custody.

I went to the airtel outlet as suggested by the executives. in the airtel outlet the executives told me that by mistake this number was never put under safecustody and they will try to solve this issue ASAp.

I waited for couple of days for the problem to solve, but i never heard back from any of the responsible airtel executives stating that this problem is solved or under process.

As a dejected man i started calling the 121 services for enquiring them regarding the status of this issue.
surprisingly i started hearing many different stories from each of them. they were not ready to go thru the case history and gave me the proper [censored]ion or answer.even i spoke to the senior peoples also. everybody was asked me sorry for the inconvenience. also they told me they will need 24 hours or 42 hours to solve this issue.also they told me this mistake will never happen. they will make sure that i will be getting proper services from airtel.

being heard it from the senior peoples, i was hoping to get this problem solved.but the problem never solved.i started again calling 121 service. then they told me that i have to go to airtel outlet and get a new sim card, to reactive the services within 24 hours.

I was hoping atleast this time i will get my problem solved, and i went to the airtel outlet and collected the new sim card.
after getting the new sim card this is the third day still i am making calls to the executives to solve this issue.

In all these days i strongly observed that these (almost every body starting from beginning level, floor supervisor, their seniors, even the nodal officers)executives are not ready to take the initiative or responsibility to make the customer satisfy. every body asking for 24 hours or 42 hours to talk to the concern team. but nobody is following up whether the problem solved or not? just they want to move the task from their plate. nothing else.

some of the executives are not even good enough to handle a customer they even blaming me for their mistakes.they used to drop the call when i ask some explanation.I almost escalated about couple of them to their senior executives.i dont know whether they are doing some corrective action or not.

in between some body named swetha called me from airtel legal and they wanted me to pay the pending bill amount(for the one which i have been told that they already passed the waiver.)

I am totlaly dis honoured by this kind o issues and their negligence. i never come across this kind of humiliation with any service provider i swear this should not happen to any of the customer who is paying the money to get the proper service.if it is possible please have a look at the database the no of calls which i made to airtel for the past 15 days to solve this issue.

I higly request you to look into these issues and make the customers life cool, so as to make the airtel reputancy UP.

Thanking you,
Amalan George William.

raviteja

from Hyderabad, Telangana

once cajj me-[protected]

hameed

respected sir, , ,

iam hameed my cell number is [protected]. now iam in qatar actly i use airtel sim in qatar frm i year only sms coming, no outgoing calls and no incoming calls, sir actly frm 8/6/2010 my sim card registration failed coming, , , so i dnt no wat i do .. so sir plz help me sir, , , in qatar no have airtel customer so ma frnd give ths address... plz sir help me thanku sir
...
my validity dec 2010...

my number [protected]

my email id [protected]@yahoo.com

farhanali

from Mangalore, Karnataka

dear sir,
we r facing lots of problem in udayavara which in udupi district due to we dont get the network.we request u sir to solve the problem as soon as possible.
regards
shamshuddin h.shaikh
91-[protected]

Rajanna1966732

from Bengaluru, Karnataka

Hi, I am Rajanna B, took airtel connection about six year ago with mobile number [protected]. Since then I have been using about 500-700 rupees per month as a prepaid customer. Nowadays other mobile service providers viz IDEA, MTS, UNINOR etc are providing very much cheap rates per call. Hence I had decided to PORT my mobile from Airtel. When I sent the PORT message to 1900, next day one person by name Santhosh from Airtel gave a call and offered like 33 hrs Airtel to Airtel calls and 7 hrs Airtel to other calls free for of rupees 199 every month. So I convinced very much and I cancelled PORT by sending CNCL to 222. But after lapse of 5 days nothing took place about his promise. After I had called up Customer care and lodged a complaint with reference number CMBNR [protected] even since then nothing has happened towards my complaint. Hence I request you to solve my problem otherwisy I will go to other Service provider with the existing number.

Regards
Rajanna .B

ashok_kolkata

from Kolkata, West Bengal

I AM 100% AGREED WITH YOU BECAUSE ON PREPAID CONNECTIONS WHEN EVER THEY FIND GOOD AMOUNT THEY WILL START ONE OR THE OTHER SERVICES WITHOUT YOUR CONCENT AND START DEDUCTING THE AMOUNT UNTILL IT GETS NIL. I[censored] WILL ASK THEY WILL SAY/ PREPARE BILL NAMED BY SOME SERVICE WHICH EVEN YOU WILL NOT KNOW.
IF YOU CALL CUSTOMER CARE THEY HAVE REPETEDLY SAME ANSWERS. BUT YOU WILL NOT GET SATISFACTORY ANSWER. THEY WILL NOT ANSWER WHAT YOU ASK. MY No. IS [protected].

Mahadeva H N

from Tumkur, Karnataka

Respected Sir
I am bsnl customer My No-[protected] i use since 3 years then i have converted in Airtel i well given to all documents in u r executive collected on 1 week but still not given airtel simcard & my use bsnl sim already block in 2 day kindly take action immediate. other wise remove the block my old sim at earliest.

Inform
[protected]@yahoo.co.in
Ph.[protected].
Name :Mahadeva H N

krishna . n

from Mangalore, Karnataka

our family members have also experienced the same thing the authourities are hell . they don, t take care of the costumers properly & for each and everything they loot peoples money . we have not perscribed for any of their paid adds even then also they loot each & every day around rs 20/- or so .does these management have no hearts for the poor people . we have mobile for emergency sake but hell are those people. DOWN WITH AIRTEL . DOWNWITH PREMALATHA, COSTUMER SUPPORT SERVICE, AIRTEL . WHO DOESN'T GIVE ANY SUPPORT TO THE COSTUMERS . DOWN WITH AIRTEL. PLEASE DONT GO FOR AIRTEL ANYBODY . Eg ; LARA BLOG, SPORTS ; ...ETC.. IT SHOULD BE DEDUCTED ONLY IF COSTUMER IS MINDFULLY WILLING OTHERWISE YOU HAVE NO RIGHTS TO DEDUCT OUR HARDLY EARNED MONEY . YOU... LOOT MAAR ... AIRTEL .

syedsss44

AirTel — airtel bangalore

Airtel in bangalore has no doubt good network but their customer service is pathetic, you people take 50 paisa on each call that we need to call 121 and upon that its not our mistake, its some goof everytime that airtel does every time and we call them and pay 50 paisa to talk to them and they literaaly hangup the [censored] call ateast 5 times and then pick up the call (that makes 2.50 paisa and say that we have registered your complaint and some one will get back to you and absolutely no , [censored] has come back to me... never ever... freaking f airtel service.