Airtel — MNP from BSNL to Airtel

Address:

Bangalore, Karnataka

My Experience with Airtel Customer Care at this rate I don't think any customer issues will get resolved

My 1st Email to Airtel Customer Care

----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com ;
Sent: Saturday, October 08, 2011 8:46 PM
Subject: MNP from BSNL to Airtel for No. [protected]

Dear Sir,

I have submitted MNP from BSNL to Airtel for No. [protected] which is in the Name of Subramanian.P (My Father) on Wednesday 21st September 2011, I had submitted the following forms and documents to AIRTEL Nehru Circle Kumara Park Bangalore

1) MNP Request Form signed by Subramanian.P
2) Prepaid Enrolment form signed by Subramanian.P
3) PAN Card Copy as Identity Proof of Subramanian.P
4) BSNL Landline Bill Copy as Address Proof of Subramanian.P

The above mentioned No. [protected] was successfully ported to Airtel and activated on 3rd October 2011

On 7th and 8th October 2011 received SMS from AIRTEL asking me to resubmit all the documents or else outgoing calls would be restricted in 48 hours

Would like to know what happened to the Forms and Documents already submitted on Wednesday 21st September 2011 at AIRTEL Nehru Circle Kumara Park Bangalore

I spoke to Airtel customer care and the outlet AIRTEL Nehru Circle Kumara Park Bangalore and received unsatisfactory answer they repeatedly asked me to submit the Forms and Document again

Negligence of some people at Airtel is causing pain to customers like us

I have again resubmitted all the following forms and documents at Airtel outlet Dr.Rajkumar Road Bangalore on Saturday 8th October 2011

1) MNP Request Form signed by Subramanian.P
2) Prepaid Enrollment form (S.No. KK10A0 [protected] signed by Subramanian.P
3) PAN Card Copy as Identity Proof of Subramanian.P
4) BSNL Landline Bill Copy as Address proof of Subramanian.P

I request Airtel to confirm the receipt of the above mentioned document and request not to harass us like this


Thanks & Regards,

S.Sunder Perumal

Below is the Reply to the above email from Airtel Customer Care which has no relevance to what I have written

----- Original Message -----
From: [protected]@in.airtel.com
To: [protected]@cetindia.net
Sent: Saturday, October 08, 2011 10:27 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated 08/10/2011, expressing concern regarding receiving SMS form airtel for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to confirm that the Outgoing call service is currently active in your account, as per our records.

We request you to follow the below mentioned procedure to get reconnected to the airtel network:

1. Switch off your mobile.
2. Remove the SIM card from your mobile.
3. Reinsert the SIM card in your mobile.
4. Switch on your mobile.
5. In network selection, choose the manual network and latch on to Airtel network.

Further, for STD and ISD mobile numbers, please prefix "0" or "00" and in case of Land line STD/ISD, specific code should be prefixed.

Also, we request you to check your SIM in any other handset.

Please revert with the following details in case the concern persists:

Sample number
Duration of the concern
Complete address with landmark
Handset model
Number of Signals (0; 1; 2; 3; 4; 5)
Error Message/Announcement received
Alternate contact number, if any.

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


In reply to the above email received from Customer Care

----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com
Sent: Saturday, October 08, 2011 10:43 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Sir,

Looks like you have not read my email in full

Please read my original mail in full and then reply

My concern is that why you have asked for resubmission of documents when it has been given on Wednesday 21st September 2011 at Airtel Nehru Circle Kumara Park Bangalore

What happened to the documents and forms submitted as mentioned above Why are you asking it again and again


Thanks & Regards,

S.Sunder Perumal


Reply received form Airtel Customer Care is below which again has no relevance to what I have written


----- Original Message -----
From: [protected]@in.airtel.com
To: [protected]@cetindia.net
Sent: Saturday, October 08, 2011 11:19 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated 08/10/2011, inquiring about the SMS regarding submission of documents for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that, your Outgoing and Incoming call services are currently active, as per our records.

As per the TRAI (Telecom Regulatory Authority of India) guidelines and in the interest of National security, we request you to follow the below mentioned process to resubmit your recent documents at any of the nearest airtel relationship centres:

Step 1: Please fill the Customer Acquisition Form (CAF)

Step 2. Paste your Passport size photograph on CAF with cross signature.

Step 3: Submit Proof of Identity and Proof of Address.

Proof of Identity ¿ Passport/Driving License/Ration Card with Photo/PAN Card/ Voters ID.

Proof of Address - Passport, Driving License, Ration Card with Photo, PAN Card, Voters ID, Water Bill / Landline Telephone bill / Electricity Bill / Credit Card Statement (not older than 3 months).

In case of non receipt of documents, the Outgoing and Incoming services will be blocked in 3 days. Further, the number will be temporarily deactivated within 3 days; from the day number has been blocked.

Please find attached the details of airtel relationship centre for your reference.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.



Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


In reply to the above email


----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com
Sent: Sunday, October 09, 2011 12:48 AM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Imran Pasha.B,

I request you to please please read my original email with patience in full before you reply

I am fully aware that my Airtel No. [protected] is very much active

My concern is that when I have already submitted all Forms and Documents as per Airtel guidelines on Wednesday 21st September 2011 as below
1) MNP Request Form
2) Prepaid Enrollment form with Passport size photograph on CAF with cross signature.
3) PAN Card Copy as Identity Proof
4) BSNL Landline Bill Copy as Address Proof

What happened to the Forms and Documents already submitted ?
Why are you asking for the Forms and Documents again and again ?

I have again resubmitted all the following forms and documents at Airtel outlet Dr.Rajkumar Road Bangalore on Saturday 8th October 2011

1) MNP Request Form
2) Prepaid Enrollment form (S.No. KK10A0 [protected]
3) PAN Card Copy as Identity Proof
4) BSNL Landline Bill Copy as Address proof

I request Airtel to confirm the receipt of the above mentioned document and request not to harass us like this



Thanks & Regards,

S.Sunder Perumal