[Resolved] Airtel Broadband Service — Improper Billing and Legal Notice | |||
Respected Sir/Madam, I was using Airtel Broadband Service till November 2012. In November, the Airtel broadband service was unavailable (5th November 2012 - 18th November 2012) due to some technical reasons as told to me by Airtel support executives. The service was restored on 18th November's night and worked for couple of days. On 24th November 2012, I got an SMS regarding Airtel fixedline & broadband service outage. Till, 26th November the service wasn't restored. I had written about the unavailability of the service to their support executives, Appellate, and Nodal officers. On 26th November 2012 I requested (email) them to deactivate the broadband service. On 7th December 2012, I got bill for the period : 05/11/2012 to 04/12/2012 (1,292.14/-) I requested them to send me corrected bill (amount based on the number of days the service was available). I didn't get any response. I also contacted their support for the same over phone. Whenever their customer support executives called me for the Bill payment, I told them to send me corrected Bill and their reply was they will check the records. Now they have doubled the amount (2391/-). On 8th Feb 2013, I received an email from Collections.[protected]@in.airtel.com which is as follows: [protected][protected][protected][protected][protected] Subject: FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO :- [protected]_kk Dear Sir/Madam, Name: Sandeep Paul . Airtel Del No: [protected]_kk Account No: 14365642 This is regarding non payment of bills towards the above said account for a net outstanding of Rs.2391 which is not paid from past few months. This is to inform you that payment needs to be made on or before 22/02/2013, to avoid further legal proceeding. If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from Lok-Adalat. For further clarification, Please feel free to contact Jackline-[protected] Please do not reply on this e-mail, for further communication mark a mail to airtel.[protected]@gmail.com Please ignore this mail if the payment is made. Regards Bharti Airtel Ltd [protected][protected][protected][protected][protected][protected] I emailed to airtel.[protected]@gmail.com for correction in the billing amount but I didn't get any response. On 12 Feb 2013, I called Jackline-[protected] as mentioned in the above email with my concern. She said she would reply to my email but I didn't get any response. On 19th Feb 2013, I wrote to Airtel Appellate and Nodal officers for correction in my billing amount. Today i.e. 20th Feb 2013 I have got a notice from SHIVA & RAWLEY ADVOCATES for the payment within 7 days. If payment is not made, they will take legal action. Kindly, give me your valuable suggestion. Thanks and Regards Sandeep Paul Was this information helpful? | |||
Aug 20, 2020 Complaint marked as Resolved The issue is resolved. The Airtel executive settled the issue. Verified Support Feb 21, 2013 Airtel Customer Care's response Dear Mr Paul, Please allow us to access our system to gather some details. We shall connect with you shortly to discuss the same. Regards, Airtel Presence Verified Support Feb 25, 2013 Airtel Customer Care's response Namaste Mr Paul, , We would like to inform you that your concern listed 21 Feb. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 7 Comments | |||
Comments
GEB — Improper response
We are the residence o[censored]mbergaon.In our area the GEB Board the employees over there are not responding on the phone calls.they do not resieve it an give a proper answer regarding when the power will come or the wire man also does not come on time for the repairing.So,we request you to please look into the matter.Airtel Broadband — Service & Response
Dear Sir,I am and Airtel Broadband customer. I had been pretty happy with their service in Hyderabad and I moved to bangalore in December 2011.
I wanted broadband services and obviously Airtel Came to my mind. Somehow I am not happy with their service, response and treatment here.
Time and again I have maintained good relationships with Airtel or any other service provider and followed up, enquired and paid pending bills.
Here in Bangalore I have two complaints
1. The connection was given to me after 20 days taking 1500 Rs advance, I needed it urgently but I said nothing much and there was no communication and I had to follow up several times to get it sorted. I kept quiet and took it as first mistake.
2. Recently I realized they are not sending bills and in between they called me up and told me bill is pending and we are sending the bill when I told them I did not recieve it. I waited for bill and just 3 days back I sent a mail to them to make it clear regarding bill.
One night I came from office and had to do official work at 10:00 pm, I realized the connection is disconnected and I needed to do the work urgently.
I called customer care and told them I need connection, if Payment is issue then give me 30 mins connection, If I dont pay take it off but they said they cannot do anything. I told them how can I pay the bill if you are not going to send me the bill , it is not my mistake alone, you are also responsible for the mistake as much I am. Having no choice I walked all the way back to office and resumed my work and sent them a mail how much inconvenience they caused me. They then send me bill and sent a mail that they hope they have resolved the issue. I refuse to pay them anything till they apoligize to me properly and I told them paying is not the problem but they have to take up responsibility for sending late bills and causing me inconvenience and we can sort out legally if required.
I also told Airtel , I have issues with their service in bangalore, I never had in Hyderabad.
Obviously I cannot be accused or held responsible for not paying bills if bills are not sent to me and communication is not done before suddenly terminating the connection. Also when I called up customer care, I was ready to pay instantly but they could not do anything then why disconnect all of a sudden without intimation, what is the point in paying when you are caused inconvenience.
Please advice.
Regards
Seshu
Airtel Broadband — Billing and Service Issues
I have airtel connection which was activated in the month of July 2011. I had received bills till November and then I had decided to change the service provider so that i could get better rates. then airtel gave me a better plan and i decided to stay. i was told that the last connection would be disconnected and the new one activated. i have the mail in wiriting and they also ahve confirmed over phoen. i realized that i am paying for two connections and then they said it would be resolved-surprisingly then didnot know that this was going on. i refused to pay for two months , they disconnected the line twice and i shouted to get this activated. i then told them again about the problem and each time they told me that the new bill will have the rectification but again the same thing is happenning. they are harrassing me to pay and sending me messages to pay and also calling in between my work. i think they should be taken to task about the same. and the most important thing there should be someone in kolkata to come and resolve this issue.The point is that I am being made a fool of the same thing where they are supposed to follow up. I have multiple connections of Airtel and Vodafone and I don't have a history of payments issues, but why this harrassement.
I too faced similar problems from Artel.
I was using the Airtel Broadband for almost 4 years without any single dues.On 30/09/2012 I have vacated my house and moved with my friends as I need to travel to abroad within 2/4 months.
I have contacted the Airtel customer care and requested for cancellation after clearing the monthly bill of September.After 3/4 days I got a call from Airtel CC asking about the reasons for cancellation and informed the reasons. Upto this point all went well and by 25/10/2012 I got an sms stating that my October bill has been generated. I contacted the Customer care again and I got a response that I have promised the retention agent that I will be continuing with connection. Again I explained the scenarios and they said that they will take care of this issue. After that I had received at least a call from Airtel CC every day from 12/11/2012 asking about the payment. This repeated up to 25/11/2012 after generating the November Bill. Now the unpaid amount is almost double and I was getting 2 calls every day for bill payment. I was explaining the same stories and getting many replies from CC that I promised to continue/I was ready to transfer the connection to somebody else/Migrated to a lower plan etc. Meantime I got a call from a collection agent and he was in front of my old house and asking the payment .I explained all the details again, the he said that he understood the problem and he already got the information from the house owner(Stays in the ground floor) that I had vacated the house on 30/09/2012.
At last on 30/11/2012 I got an sms that my connection got cancelled on 30/11/2012. From that day onwards I was getting calls from CC for reactivating the connection and they will waive the dues as I am a very ‘Valuable’ Customer for Airtel. Again repeating all the stories to them. Today I got a call from Airtel that they are going to send a legal notice for my dues.
I searched in google and found that I am not the only one with this type of problems witn Airtel.I think they are doing this to all good customers.
I have many service request numbers which I used get after each call from CC
My BB no was:[protected]_kk
Thanks
Jinu
I was using the Airtel Broadband for almost 4 years without any single dues.On 30/09/2012 I have vacated my house and moved with my friends as I need to travel to abroad within 2/4 months.
I have contacted the Airtel customer care and requested for cancellation after clearing the monthly bill of September.After 3/4 days I got a call from Airtel CC asking about the reasons for cancellation and informed the reasons. Upto this point all went well and by 25/10/2012 I got an sms stating that my October bill has been generated. I contacted the Customer care again and I got a response that I have promised the retention agent that I will be continuing with connection. Again I explained the scenarios and they said that they will take care of this issue. After that I had received at least a call from Airtel CC every day from 12/11/2012 asking about the payment. This repeated up to 25/11/2012 after generating the November Bill. Now the unpaid amount is almost double and I was getting 2 calls every day for bill payment. I was explaining the same stories and getting many replies from CC that I promised to continue/I was ready to transfer the connection to somebody else/Migrated to a lower plan etc. Meantime I got a call from a collection agent and he was in front of my old house and asking the payment .I explained all the details again, the he said that he understood the problem and he already got the information from the house owner(Stays in the ground floor) that I had vacated the house on 30/09/2012.
At last on 30/11/2012 I got an sms that my connection got cancelled on 30/11/2012. From that day onwards I was getting calls from CC for reactivating the connection and they will waive the dues as I am a very ‘Valuable’ Customer for Airtel. Again repeating all the stories to them. Today I got a call from Airtel that they are going to send a legal notice for my dues.
I searched in google and found that I am not the only one with this type of problems witn Airtel.I think they are doing this to all good customers.
I have many service request numbers which I used get after each call from CC
My BB no was:[protected]_kk
Thanks
Jinu
We too faced similar problem with airtel . Making fake bills and robbing money of people is their business . You should join hands with other customers in your area who are victims of airtel and file a criminal case in police and consumer court against them . you shoud also claim compensation from the company for the harrasment you faced .
Airtel ferozepur road ludhiana branch near verka milk plant are robbers and fraud like this .
Airtel ferozepur road ludhiana branch near verka milk plant are robbers and fraud like this .
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel — Call details and improper billing system
Dear Sir,Kindly refer my mails dated 28.10.09 and 30.10.09, for which neither I have received any reply/acknowledgment nor solution to the problem reported.
Today also I called to customer service care (121) but no satisfactory reply, rather the executive told me that the call details for the current bill has been uploaded, which is wrong.
According to my plan call rate is Re.1.00 per call but I am being charged @1.20 (see the attachment for previous months call details).
Further, I paid last bill on 05.10.09 but despite this I have been levied Rs.50/- for delayed payment.
I once again request to upload my call details immediately to enable us to pay the bill in time.
Further submitted that in case call details are not uploaded by tomorrow and my previous bill is not corrected (as mentioned above), I will not pay the current bill by due date for which the Company will be solely responsible. This is causing me mental agony.
Yours sincerely,
Ashok Kumar Sharma