Airtel Complaints & Reviews

Hello,

I have a airtel broadband connection tel:[protected].
I had taken the connection under the 770/- 8gb download plan with a wireless router which was password protected.
Suddenly, last month I received a massive bill of ~28, 500/-(showing almost 49GB of downloads).

I had contacted Airtel chennai through the necessary channels, viz, 1st the customer care, then the customer relationship centre, and then the Nodal officer.

No one has ever arrived at my home to check the line to see if there is a leakage of connection(as I was told, which might be the case, by the airtel officials in the relationship centre and the Nodal office in Chennai).

I had also provided my system's mac Id(Physical address) and asked for the usage details against my system's physical address, for which there was a request id raised, but no one showed up or called back.

Upon visiting the Nodal officer's office, the lady who spoke to me, said, the bill would be re-worked according to a higher end plan. Which was never done, and I had been pounded with telephone calls by airtel's billing department, asking me to pay the billed amount.

Right now I had to move out of Chennai, and not sure how to tackle the issue from outside Chennai.

Please assist.

Respected Sir,

I am Badal Shah from Ahmedabad, Gujarat. My cell no. is [protected]. I am using AON(paid service) of airtel & i am paying 99 Rs. every month. Last night i am surfing net on my cell, at the same time my cell wa going slep down & same time i have catched. at the same movment by mistake i have clicked on advertisement of Airtel which was made by operator on site & within 2 second i have already cancled that process & than with in 2 minutes i have received SMS from airtel that "Thanks for downloading Javagame from Airtel Live WAP service. You have been charged Rs. 99. Enjoy." but i have not downloaded any games from net nor used airtellive as i am using AON so why they have charged 99 Rs. Then i have called customer care & their response is so down level poor. That's why i have to bring this issue to your notice.

Pls. look into.

Regards,

Badal Shah
Ahmedabad
Mobile No. [protected]

Hi,

This is with reference to poor connectivity of Airtel in Indirapuram region.

The signal strength in Ashiana Upvan and Indirapuram area is very bad for Airtel mobile user.
Even at ground floor the call drop rate is very high with bad voice quality as the signal is very weak

We had filed in a complain with Airtel couple of times, but no action has been taken to improve the same.
This is causing huge inconviniece to Airtel clients at Indirapuram specially Ashiana Upvan.

Please do the needful.


Best Regards



Pallavi Jain

T3-1016

Ashiana Upvan

Indirapuram
Contact no : [protected]

Hi

My name is Shushant Singh and I am using an airtel number [protected] which is on the name of my sister Shalini Singh. I am registered with DND (Do Not Disturb) and Still Receiving promotional calls and messages. I am really fed up with those calls and messages.

Take necessary steps to avoid these difficulties in future.

I AM WRITING FROM BANGALORE...

ME AND MY COLLEAGUE HAVE BEEN RECEIVING CALLS FROM AIRTEL RECOVERY DEPARTMENT ON OUR PERSONAL NUMBERS ASKING FOR A PERSON WHO HAS DEFAULTED PAYMENT. HE WAS OUR COLLEAGUE BUT HAS GOT TRANSFERED TO MAHARASHTRA.
THESE RECOVERY PEOPLE HAVE THE ITEMISED BILL COPY, ON THE BASIS OF WHICH THEY ARE CALING AND ABUSING US.
ARE THEY AUTHORISED TO DO SO, CAN THEY TROUBLE OR ABUSE US FOR WHAT A THIRD PARTY HAS DONE.
KINDLY SUGGEST ME THE FURTHER ACTION THAT CAN BE TAKEN AGAINST THEM

I recently took an airtel prepaid conection. Phone: [protected]. I activated a special 5 number and now all numbers except this special 5 number works. The person i call the most is unable to talk to me. Its pathetic plan and more so because airtel does not have any number where i can talk to a human being. Ridiculous!!

This is regarding a very bad experience with Airtel.

Ever since I took the airtel conection [protected], I had problems with poor connectivity, call dropping, getting the junk messages even after DND request.


The problems were never corrected and hence I decided to close the subscription. I paid all the outstanding bills on 16th April and gave the request for disconnection.


I sent the request for refund of the security deposit on 17th April to Nodal office of Airtel. I sent me mail asking me the details of my bank for refunding the money. I never received any cheque from the airtel.


To my surprise, airtel kept generating the bills even after 17th April. They conveniently used up my security deposit aganist the fictitiuos bills that they generated.

I have discared the sim card on 16th April itself and I had cleared all the bills before applying for disconnection of the bills.

Could someone help to me get back my security deposit that airtel has sallowed ?



Below is the mail I had received from airtel on 17th April.




[protected] Forwarded message[protected]
From: <[protected]@airtelindia.com>
Date: Fri, Apr 17, 2009 at 8:46 AM
Subject: Re: TERMINATION OF MOBILE SUBSCRIBTION FWD: FWD: (MOBILE NO:=[protected] ) POOR NETWORK : MOBILE NUM [protected] [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com






Dear Ms. Shailaja,



Thank you for contacting Airtel.



You have inquired about the refund of Security Deposit amount of Rs.300/- for your Airtel number [protected].



In view of the above, we request you to send us the below mentioned details with the written request for refund if you wish to avail the refund amount to your bank account,



Mobile Number:

Account Number:

Customer Name (As Per Bank Records):

Bank Account Number:

IFSC Number:

MICR Number:

Bank Name:

Branch Name:

Alternate Number:

E-Mail ID:



Also, you could courier the refund letter to the below address or send us the scanned copy of the letter via email to [protected]@airtelindia.com:



Bharti Mobile Ltd

DivyashreeTowers,

Opp to JayadevaHospital,

Bangalore-560029



Should you want the refund Cheque to be couriered to a different address apart from billing address, we request you to kindly furnish the Bank details as mentioned below along with the new address:



Bank name: (Nationalized bank only)

Bank account number

Branch name

MICR no.

A/c type



Please find attached the nearest Airtel Relationship Center for your kind perusal.



Your request has been registered; kindly refer to the Service Request number 27170674 in any future communication about the request for cancellation.



We would revert to you by 27/04/09.



For further assistance, mail us at [protected]@airtelindia.com.



We value your association with Airtel.



Warm Regards,



Divya.D

Customer Care Executive

Bharti Airtel Customer Care









Divya D
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.com
Sent: 16/04/2009 13:48:37
Subject: Termination of mobile subscribtion Re: Fwd: FWD: (MOBILE NO:=[protected] ) POOR NETWORK : MOBILE NUM [protected]

META charset= ISO-8859-1 BR
Hello

I have placed the request for termination of my subscription number [protected]. I have cleared all the outstanding towards this mobile number a while ago.

Could u pl let me know by when can I expect the refund of my security deposit

Thanks
Shailaja





On Tue Apr 7 2009 at 6:42 PM NodalOfficer.[protected]@airtel.in wrote:

Dear Customer

Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query complaint and will get back shortly.

regards

Nodal Officer

Disclaimer: Kindly note that the working hours for Nodal is from Monday to
Friday between 9:30 am to 6:30 pm.


In response to:



To
nodalofficer.[protected]@airtel.in
Shailaja Yadawad cc
[protected]@gmai
l.com
Subject
[protected]:40 Fwd: FWD: (MOBILE NO:=[protected] )
POOR NETWORK : MOBILE NUM
[protected] MESSAGE FROM SHAILAJA
YADAWAD
Default custom AMP;AMP;LT;[protected]@GMAIL.COM AMP%3BAMP%3BLT%[protected]@GMAIL.COM
expiration date AMP;AMP;GT; [REF:[protected]]
of 07 06 2009 MESSAGE FROM SHAILAJA YADAWAD
LT;[protected]@GMAIL.COM LT%[protected]@GMAIL.COM GT;
[REF:[protected]] [ BAL 97
P Please do not print this e-mail
unless it is absolutely necessary P








Hello


It is been almost more than 3 months that I am facing network issues.
Whenever I contact customer care I get a service number but the problem
remains.

Problems in brief:

The network connectivity on my cell works for 1 or 2 weeks but then
suddenly the network connection drops dead and shows emergency calls only.
This issue happens irrespective of my location. All my calls are drops and
I can t make any calls. Sometimes I can t hear from the other party but
then my meter keeps running.

I am in touch with customer care from 3 months and not a single time I have
heard any resolution on this issue always I get to hear that it is been
looked into.

I stay in a prime locations of Bangalore and my network connection shows
full strength but the moment I start a call or receive a call the signal
strength drops

Thanks
Shailaja

SIR.

MY NAME IS ROHIT KUMAR MONDAL FROM WEST BENGAL(KATWA)...MY MOBILE NO. IS [protected]
I HAV SUBSCRIBED A SERVICE FROM AIRTEL LIVE THAT IS GAMES CLUB...AT THE RATE OF RS 5/DAY


BUT NOW I WANT TO DEACTIVATE THIS SERVICE, , , , , , , , , , , , , YOUR 121 CUSTEMER CARE SERVICE STILL TELL ME THAT YOUR SERVICE WILL BE DEACTIVATED WITHIN 24 HOUR FROM 4-5 DAY...BY THIS WAY MY 30RS IS ALREADY DEDUCTED..

BUT EVERY DAY MY RS. 5 IS DEDUCTED FROM MY ACCOUNT...NOW I TELLING U THAT...IF airtel the RENEWED MOBILE SERVICE PROVIDER CANT TAKE ANY ACTION WITH IN 24 HOUR ...I WILL GO FOR THE OTHER SERVICES...

THANKING YOU


ROHIT KUMAR MONDAL
Vill+P.O.-Panuhat, P.S.-Katwa
Dist-Burdwan
West Bengal-713516

MOB NO. [protected]

I have never subscribed for http://gclub.in But still, Rs20/- every week is being deducted from my talktime balance.Please be kind enough to deactivate the subscription by tonight.(My cell no:[protected]).

i am a airtel govt. sim card customer in mumbai region. it is been observed that whenever ur card outgoing validity expires u can't make the call to tollfree customer care no.(121/[protected]) which shouldn't be happen in any case.as the other service providers are allowing airtel should make available this emergency service.also many of the retailers are not knowing the govt sim card recharge options & the same are also not available on ur website.that makes many problems at the time of recharge

Dear sir/madam

i did not insist for airtel WAP services, still it got activated automatically and i hane been charged Rs 20 per day please deactivet this

My no is 91 - [protected]

Anil kamariya

Dear Service Provider,

I have been a customer of Airtel for over 2.5 years and have been registered with the NDNC since 24 sep 2007.

For the record, my Registration No. is: F[protected]

Given the above fact(s), I should not be getting even one call and/ or SMS related to any and all marketing activities, i.e. absolutely nothing that, in any way, is unsolicited!

My Number [protected] is registered for DND services, then even I receiving number o[censored]nsolicited messages for various sources, some of them has been mentioned below &
despite of all the mails and blocking attempts this company (AD-RO WATER) is not following any TRAI guide lines. When u call on the Number [protected], the person uses abusive language.


I think airtel is doing nothing for this thing as the Maximum SMS are generated from Airtel Delhi (AD) gateway and Airtel is making money out of this VAS business.

Hi,

This is to inform Airtel that I am receiving threatning calls on daily basis regarding the Payment.
The Collection department is using abusive languages on call. Airtel this is a high time, please take some actions regarding this or else I'm going to do some things on this regards. The payment is due at my end and the reason being my services are not in a working state since from May'09. I've made "n" number of calls to the Customer care which was of no use. One of your floor supervisor has also said that "We will not activate your services, do whatever you can". Now being a Customer no would like to go with this service when they listen such things from that person who is representing the Airtel. I had a big trust on Airtel, that is the reason why I chose Airtel Broadband and also holding three Airtel Post Paid connections. But now I had enough of this, and lookinf forward to cancel all of my services from Airtel. Kindly process a request for the cancellation of my Landline connection(+[protected].

I will be waiting to have my reference number for the cancellation request.


Best Regards,
Tanmoy Debnath
Sr. Analyst -(EUC)
HCL Technologies Ltd.
SPECIAL ECONOMIC ZONE
PLOT NO 3A, SECTOR - 126, NOIDA
Mobile :- +91-[protected]|+91-[protected]
Email: [protected]@hcl.in


[protected]@hcl.in | www.hcl.in

My wife suddenly received the following SMS around 16th July 2009 (she is using Airtel prepaid number [protected]) from 543212:

"Thank you for subscribing to Christ Devotion. You have been charged Rs.10 for 10 days. To unsubscribe Dial *321*911# (Toll-free)"

I am in Bangalore and my wife is in Pune, so I cannot help her to unsubscribe. She says that she tried to dial the number to unsubscribe but was not able to do so. She is a devout Hindu and would never want to subscribe to 'Christ Devotion'.

How can Airtel force someone to subscribe without their permission (even if they gave a way to unsubscribe)? Since then, every 10 days, Rs. 10 is being deducted from her prepaid balance. This is a criminal behavior by Airtel, that too in the name of God, and amounts to a disrespect for the entire Christian community.

It is obvious from the high number of complaints against Airtel, that there are some criminal elements inside the organization. These need to be tracked down and arrested, money needs to be returned to the consumers and the criminals should be jailed for at least a year.

I would like to appeal to TRAI to initiate a criminal investigation against Airtel based on this information. The investigation should pay for itself based on the fine charged to Airtel. Is it legal/safe for these subscriptions to be allowed in the first place? There should be a system in place where the person wishing to subscribe has to fill up a form and sign, (or use personal digital certificate signing) so that the mobile company can be asked to produce evidence that the person indeed wanted to subscribe to the service. Sadly I do not think that prepaid mobile phone companies have the same sense of ethics as banks (though they should).

Dear Sir,
This refers to the pathetic customer service of Airtel i have ever experienced in my life time. There are two issues i have regisered with their customer care cell.

Late fees

the first bill was not received by me till 2 months from its generation and the company expect us to pay the bill on time. Since it was my first bill and account number was not known we could pay the bill on time and hence the late fees was leveied. Airtel informed of delivering the bill on time. On repeated requests neither the POD copy where we have acknowledged the receipt is not provided for nor the charges have been reversed.

secondly, we had mistakenly paid excess of Rs. 700/-under cell no.[protected] which we are asking to refunded since jun 2009 but till date the same is not refunded. Their customer care in writing acknowledges the receipt of email and agrees to pay and also confirms the cheque has been resent in second week of july but the same is not received at our end. Secondly, its a mockery that how a company like Airtel when asked for the cheque details of the first cheque which they say had been sent but not yet received. This is the second time we have not received the envelope which has stuff of our interest. But the subsequent bills are getting delivered at the same adderss on timely basis.

we request your intervention in the matter.

Hello Sir,
Airtel is giving the worst service with incorrect commitments due to which i have lost several thousands of rupees . I got a leaflet of Airtel at my office that i can upgrade my plan to a new plan called as freedom 1699 . I sent the mail to airtel people to upgrade my plan to freedom 1699 and got commitment as it will be done within next 72 hours . After completion on 72hrs i called those people then got commitment as it will be done upto 7 aug 2009 till 12.11.35 pm, when that service level agreement failed then again they committed as it will be done in next 24 hrs, and when i called up them on the next day i got info as they haven't recieved my request for change of plan as well s their other excuse was this plan doesnt apply to offices . If they haven't got my request then how come they were working on my request since last 5 days by taking complaints again and again & if this plan is not for office use then who authorised them to send such leaflets with the office broadband bill without mentioning as its not appliable in office . Im really fed up with their incorrect and incomplete informations and wrong commitments and coz of these things i have been in a loss of about rs 50, 000 /- . Can i get any kind of compensation on such things ? Plz help me out .

Thanks & Regards
Abhijit Singh
office no [protected]
mobile [protected]

Beware of Airtel's wrong billing policies! I was warned about this, but have experienced it myself now.

1. There was incorrect billing from Airtel's side. An additional charge of 250 and a wrong late fee on Rs. 50.

2. I called them 5 different times and was promised on each occasion that they will get back within 24 hours.

3. No one has come back to me. I didn't pay their last bill, and got a call about the non payment!

4. I expect the collection people to start calling me now, but have no intentions to pay more than what is rightfully due.

i am unable to use the call barring feature. it was working fine before but i forgot the call barring password . i tried a few password and it got blocked. now i cant change the call barring password. it get error "Barring password blocked". i tried contacting Airtel customer case many times but as per them its a cellphone feature and suggested me to contact Nokia for the same . i explained them by sharing the manual of the Nokia model that its a service provider server and they don't agree. please get the Call barring password unblocked and share the new password with me. My number is [protected]

I have purchased airtel sim card from technoshop airtel relationship center at sector 8 airoli, navi mumbai in january month. after that person came from airtel for address verification and done the same. after that my sim card get started only for incoming call and not outgoing. i called airtel support and they simply told me that they will rectify the problem. but after 8 days they discontinued my number. now from that day i visited airtel gallery and the shop frpm where i purchased many times. but still i dnt get activated my no or get refund. Pls reply...

Dear Have airtel connection [protected] since last four years, last 27-July-2009 Ihave been submited a requvest change my no.Prepid to post paid regarding to this I I have been submit required document with 500/- fees and airtel give me A post paid SIM but till time it not activet