Airtel Complaints & Reviews

AirTel — deactivation of airtel wap

my number is [protected] they are deducting Rs.20/- each and every time . but i am not using airtel.wap till the time. So, can u deactivate the airtel.wap from my number

Airtel — Wrong claim of usage and disconnection

Sir/ Madam,

I have been asked to pay for services and calls to the extent of Rs.7527/-, this the company claims to be my usage in 5 days for services and downloads which Airtel claims that I have not done, whereas my credit limit is only Rs1400 and my handset is not compatible to any such download services ( airtel Live ).

Airtel has now disconnected my phone without any intimation.

Pls help this is pure coersion and blackmail and mental torture.

My airltel # is[protected], I have using this since Dec 08 and my avg usage has been less than Rs800

Regards
Anil Rajput

This is a mental and financial torture towards the consumer even before the official launch of the product what to talk about thereafter.

wwdw

Airtel — Wrong disconnection

I have problem with Airtel servics. The following is the text of complaint I have written to them BUT TO NO USE! . Can any one help.?
Solve/write me at : [protected]@yahoo.com....
[protected][protected][protected][protected]------Dear,
The following is the ordeal I face with Airtel's services. But as per Airtel may be an enhanced experience for me with Airtel!!
To narrate the pain:
I bought the number [protected] on 18th Sep 10 from Lalitha Communications, RTC X Roads, Hyderabad,AP submitting the duly filled application along with address and identity proof docs etc. The number was not activated till 1st October. I could get it activated after a many visits to the agent and writing many mails to Airtel (I can produce all the mails if need be)
Secondly, Calls were barred on the mobile since 13th Oct 10 stating incomplete application. The connection was restored on15th Oct 10 only after exchange of heated mails with Airtel and personal visits to Airtel agent.
Again the calls were blocked on the mobile since 21st Oct 10 without stating any reason and were restored after writing to Airtel .
Worstly again, since 2nd Nov 10, calls were blocked with a message that the number is invalid. I have written to Airtel at [protected]@airtle.com on the same day with reminders on 4th, 8th, 10th,11th Nov 10
I also visited Airtel Office at Begumpet, Hyderabad on 13th Nov 10 and lodged a complaint with one Ms Guna (on 123) who informed me that the number became a free number due to non-usage. They insisted me to submit all documents and photo afresh. I denied because it is a new number and I got the connection only after I submitted all valid papers very recently. She assured me to do the needful before 3:00 PM of 15th Nov. I was given nodal officer's email id for further escalation. On 14th Nov I got a reply from Airtel mentioning that the disconnection was done due to non-usage, asking to submit all docs and there would be activation fee and security deposit for restoration.
On 15th Nov 10 I wrote to Airtel copying to nodalofficer.[protected]@airtel.com mentioning that their claim of disconnection due to non-usage was wrong as we were using till disconnection and hoped it would be resolved.
On 16th Nov I got a message on my alternate mobile to say that disconnection was not wrong and no concern found. On the same day I wrote to airtel again challenging their claim as we were using the mobile till 28th Oct until disconnection. I informed that I can prove it by providing the call logs from SIM card data and requested them to verify from the call log data on the servers.
On 17th again I wrote to nodal officer asking to take action on this immediately and requested for next level of escalation to prove the continuity in usage and to disprove their claim.
There is no reply or action and the number still remains inactive.
In this connection, I would re-iterate to you (hoping you are next higher level authority) that:
1. The connection is very new and we submitted all relevant geniune papers and as such we need no resubmission of papers.
2. Your claim of disconnection followed by non-usage is wrong and we have been using till 28th Oct and disconnection was on 1/2 Nov 10. I have the SIM card data to prove. Your system could be buggy. Please verify from back end call logs but not the system your call office/front office people use.
3. The disconnection is wrongful, unwarranted, unreasonable and for no fault of mine, so your claim is wrong. As such I need not have to pay activation fee/deposits whatsoever.
4. Request you to look into this immediately and restore connection at once.
5. Airtel's unprofessionalism in customer service and non-ownership of issues raised by customer had put me amply to utmost discomfort and waste of time.
6. Only standard automated replies to mail are being sent with no action. 24 hrs standard SLA is mentioned to solve but no hopes of a resolve even after waiting inadertently longer time.
7. No transparency for further escalation or no contact number of customer care are provided despite requested.
8. PLEASE RESOLVE THIS AND PROVIDE THE SAME NUMBER BACK TO ME
AS THIS IS PUBLISHED TO ALL STAKEHOLDERS FOR COMMUNICATION.
9. PLEASE APPRECIATE THAT I AM BUSY PROFESSIONAL WITH TIME TO SPARE FOR OTHER WORK BEING PREMIUM. AIRTEL'S UNPROFESSIONAL APPROACH PUT ME TO MAXIMUM DISCOMFORT
10. LET ME KNOW CONTRACT OF NEXT LEVEL ESCLATION.

Regards
M Murali Sai

To whomsoever it may concern,

This is to let you know that I have been facing issues with my


telephone number [protected] for last 3 months, as some time its not working sometime lots of


crackling sound is there due to which my broadband connection drops sometime its not connected


and most of the time its very slow .Due to my busy schedule most of the times I am not able to


complain for the same aswell, cable has been changed twice outside the house in within three


months so what I should assume in this case that being a world renowned company Airtel uses the


worst quality of product or it could be due to work is not completed in proper manner by the


engineers due to which I being as a customer is suffering .I should be compensated for all this


inconvinience I had regarding the service .


In reply to this I recieved a call from nidhi(Corporate office) on 14.12.2010 at approx 15.25 on


[protected], but the call expirience was very bad as I explained her the issue that I have been


facing the issue for last 3 months as it has been happening since the cable was changed outside


the house in Oct'2010, I explained her that I didn't had time to use the conection for last 3


months due to which I was not able to compalint for the same as I was out of station for most of


the time and my doesn't know anything about the complint procedure, Hence I am complaining late


.I informed her that I need compensation for this inconvinience that I am facing for last three


months .I have been using the connection for last 8 months and I have never complained in the


past for compensation, but now since I am facing the issue so I should be compensated, I said as


per the engineer my telephone instrument is faulty and I would require a new instrument for the


crackling sound issue on the landline, but the dropping connection and slow internet connection


still remains the same .I informed her that inorder to use the service for making calls and check


the landline connection I need a landline instrument Foc, and I should be compensated for the


problem Iam facing for last three months .She said that she would be able to provide the landline


instrument Foc in leu of compensation but would not be able to provide any other compensation


will get back to me regarding the same .She called me back and informed that she wont be able to


provide me any kind of compensation as there is no complaint logged .I said is it my duty to keep


chasing the fault, She said she can only book the engineer appt cannot do anything else .Then I


told her that I would like to cancell the service, and she gave me options to cancell the service




Now the engineer was there at my house today on 15.12.2010 at 13.00 hrs and they still working on


it




In last I would like to say I have never expected this kind of responce from such a renowned


brand name that the customer care reprensentative don't know how to deal with customers .These


things leave a bad Impact on the company's name.In future I have decided that I will never go for


any AIRTEL product and never recommend anyone for the same .


I recieved a reply regarding the same but I have never espected as the way it has been sent, I


informed that I was out of station for approx 45 days due to which I was not able to check the


service and when I was here I was getting the same problem as I had in the october.So presumably


this is not working since I reported the fault in the first instance.Never have aspected this


kind of reply I know my rights as the customer .Will make sure will go further level required .


The job is now completed but I have received no reply regarding the compensation, Hence waiting


for reply




I recieved a call from saloni regarding the compensation and it was only for 15 days, I informed


saloni that I have been facing this problem for last three months, she told me she would check


and revert it back to me, I discussed the landline instrument issue aswell I questioned her that


if in future I would get any problem on the landline how would I suppose to know since I dont


have working landline instrument available .She told me that she wont be able to arrange for new


landline instrument but can manage to send the refurnished one or the old one, I agreed with that


but then I recieved a call from kuldeep stating that would be sending someone to to connect the


instrument and he informed that there would be charged incurred if I would be sent a instrument &


I detailed him regarding the discussion I had with saloni he informed me that he would be


escalating the case to the further level.






Now I would like to know is it a right kind customer service that airtel is giving to the


customers by giving the customers false commitment, I would would really like to take this matter


to the highest escalation deptt in airtel as I do have the recoding of the conversation that I


had with saloni.




I would like to say that I am very dissatified by the way my query has been handeled






Thanks &Regards
Kapil Chadha
[protected]
[protected]
[protected]

i recharge my account from digital store but still i not got the balance in my account.
the retailer asked that i recharged account with lapo system u may dectate ur customer id but still i never got my balance...

plz provide recharge cards to retailers in time in jammu akhnoor area

Dear sir/ madam,

i am sartaj khan and i am using airtel digital TV, Since 4 month and my customer ID is [protected], my complaint is, i recharged my airtel digital TV account on 03/10/2009 550 Rs through icici bank for one year package (Hindi plus) after confirmation from air tell customer care . ref code 277994 and order no 5832774.
but after some days all channel is block . call the customer care dept. his statement is you are paid only hindi plus not for other channel. but if we paid for hindi plus for one year then Hindi plus continue & other channel is block as per customer care dept.
But today statement of customer care officer Mr. hari shanker sharma some mistake is our dept., your Hindi plus is joint with super value pack if you don’t recharge every month then you no show any channel .

This is totally wrong commitments & hidden the information from Customer during recharge time .

When we recharge Every month then what is the befit of one year recharge resulting my total amount is west ( 496/-) due to wrong communication from AIR TEL .

SO WE D’NT ADHESIVE TO ANY FRIENDS CIRCLE & OTHER LINK PERSON THAT NEVER PURCHASE THE AIR TEL DIGITAL TV CONNECTION DUE TO HIDDEN INFORMATION .

Regards,
SARTAJ KHAN
GR. NOIDA
[protected]

join to recherging

i am Sansar Singh Chhiller already user of airteldigiteltv id no. [protected]
i tried to register my account online but unable to register, pl. help.
i have come to know from dealer that my data entered is not proper as per my form, please correct my information as follows
name : Sansar Singh Chhiller
mobile no. [protected]
also give ur exact website address to deal in future

I am using airtel digital TV, Since 8 month and my customer ID no is [protected], my complaint is, I tried to register my Air tel mobile no ([protected])Against ID no. pl. help me .

Juna kumar bora
mobile no [protected]
E mail no :- junakumar.[protected]@gmail.com

activation has being not done for long time(10days)no.[protected].
complaint of manager ajita madam..kervenagar office..

Sir,

I am Manu Kant, using Airtel Broadband connection (Number:[protected] since May 26, 2011. When i applied for airtel broadband connection one the sales person came to collect my all the documents and amount. I have given him all the docs and amount but thing is that he filled my Customer Enrollment Form (CEF) by himself and when he gave the copy of my CEF at my home and at that time i was in my office. Now i have made so many calls to Customer care department but they are not taking any action against him. And now they have barred my all the services. Please take an appropriate action ASAP otherwise i have to go to the consumer court.


Warm Regards,
Manu Kant
[protected]

AirTel — SIM IS INVALID

To airtel

its a your mistake playing with us from past again 3days the no which belongs to [protected] in the name of rajender its been sim registration failed long back and its been activated previously after many struggles which did by us and u people repeating same nonsense again my sim is invalid please make process and we submitted the documents and called up to customer care but now no one is responding for thiz itz a business bane rd no i m getting lots of lose of money due to Ur irresponsible.....i ll band all u if its not been activated in few hours........i came n raised complaint in white house in the date of[protected] please go through for the verification and start the process immediate for further clarification call up on us if not thiz raise serious and make a serious issue



Regards,
Rajender.K
91+[protected]
KRAJENDER.[protected]@YAHOO.COM

I Sri Kailash Kalita using a lifetime Airtel prepaid sim bearing the sim no.[protected] since last four years. presently from last few days my sim card is not work. When I enter the sim card in my mobile mobile shows enter sim card. WHY?

Airtel prepaid cell phone — Wrong deduction of a/c balance

Dear Sir,
I am a Airtel prepaid consumer of Jamshedpur in the state of Jharkhand. My cell phone number is [protected]. Today Rs.30/- has been debited from my mobile phone account balance for subscription of "on demand service for music & jokes". But I have never requsted to subscribe for such service. The above service has been activated without my permission. I could I get refund/credit the said amount in my cell ph a/c.
Please take necessary action for such kind of mistake.
Thanks,
Indranil Sarkar

Airtel prepaid cell phone — Noncrediting of amount

Sir, yesterday on 31/12/09 in morning hrs I recharged my cell phone(Air tel Prepaid-[protected]) for Rs 250.00 through internet banking (icici Bank) and it was done successfully vide following reference-
Bil/[protected]/0108/[protected]/[protected]
But til now (01/01/10 1500Hrs) the amount has not been credited to my mobile balance. I contacted to customer care but instead of rectifying it they tried to pass it on to some excuses and also tried to engage the phone for maximum duration their revenue generation.
Kindly necessary steps may be initiated for the problems as I mentioned above.
Thank You.

Dear Sir,
I am a Airtel prepaid consumer in Jaipur. My cell phone number is [protected]. Today Rs.15/- has been debited from my mobile phone account balance for subscription of "on demand of download of game". But I don't any requsted to subscribe for such service. I contact coustomer care but don't get proper ans. Before this deducation ago some days apr. 30-35 days deducated 60/- i'm ignore that time but you Cut again & again.

Please take necessary action for such kind of mistake.

WITH REGARDS

KUNAL SHARMA

AIRTEL / PREPAID SIM CARD — DISCONNECTION

Respected sirI was using airtel prepaid sim card of mobile no[protected]. i used this sim for about 14 days in chennai. i submitted all my document proofs to the related retailer. After that i went to jammu where no roaming facility of airtel is being provaided. After a few days i found that my connection has been disconnected.
I even talked to customer care and service centre of airtel at annanagar in chennai but to no means. They didnt even speak to me properly.
i had purchased this sim around two months back.

I return the tenali to hyderabad train and missing the motorolla cellphone no is sim card no. [protected] please the blocked the prepaid sim card. inplace the same no.

please kindly request the information

Thanking you

Yours sincerely,

B. VAMSI PAVAN

My sim recives unknown calls, I will complaint through Consumer court to the company and the same person who calls me. Airtell customer care told me give us money we will remove. And know I am going to court taking positive action to Airtel.


please kindly request the information

Thanking you

Rehan Altaf

I C SRAVANI, MY PREPAID MOBILE NUMBER [protected] IS LOST AT TIRUPATHI AND FILED COMPLAINT AT G.R.P, TIRUPATHI RAILWAY STATION.
KINDLY DISCONNECT MY SIM CARD AS IT CONTENTS CONFIDENTIAL INFORMATION
WITH REGARDS
C.SRAVANI

AirTel — Not recieving bills

Hi,

It is really disheartning to know that I have not been recieving my Mobile bills from the month i have started using this postpaid connection.every time i call the customer care it goes on the IVR and despite trying for several hours it is never connected to a human voice especially during the night time.

my mobile bill is a part of my Salary which can only be claimed after submission of the original copy of the bill and its been 4 months now that i have been losing on hard earned money.

My mobile no is [protected]

Airtel — false address Verification report

I dont remember exactly but it may be the 1st or 2nd of June 2009, when i went to the airtel outlet named mobile shoppee at Gandhi bazaar, Bangalore to get my prepaid connection migrated to postpaid. Everything was fine till then, i signed a form got a new sim which i was supposed to insert when the account was activated and an executive was to come to my office the next day to collect the docs and the money(Rs.500).
The executive came, i gave him the papers he wanted and RS.500, i asked him for a receipt for which he phoned his office and they conveyed me that a receipt will be generated after the account was activated. Fine i believed them

The exec said that it would take at least 3 days for the migration, fine, after 4 days nothing happened so i went to their office and inquired and the reply i got was that the Sim provided to me was technically unfit so i had to be given a new one. When i asked why was i not informed till now and that too wen i have come down to the place, they had no answers. well fine that level of shoddy service we Indians have come to terms with our so called world class service providers.
New Sim New Day.
3 more days gone, surprise nothing happened(or is it a surprise???)
early morning went to their office was assured that it will happen that very day.
Again no surprises nothing happened.
Come afternoon i again visited their office, they said that a AV was done on my resi which i confirmed was done and my brother had met the guy and also i told them that i had recd a phone call frm the airtel off., regarding a visit to my business place, had given them the directions and the timing to come any time before 2:00 pm but had no visit.

They now said that they wanted a resi address proof, an executive came down to my office, i gave a signed photo copy of my Bank Pass book(which has a photo on it and is a PSU bank).
i tod the person that he will need the transaction parts too but he contacted his office and said that it was not necessary.

Again no prizes for guessing nothing happened.
I again went down to the centre and the reply i got was so shocking that it in my books it wud be termed as the joke of the century.
The mail they recd from the AV dept. was that a person had visited my office, met the front office executive and that he was refused to be provide with my details.
Now comes the joke part.
1. I am small time businessman( i run my own trading business and have no so called front office(though i wished i had one, so emphatically stressed upon by your exec.)
2.I had given the nearest land mark as Deluxe roadlines office( in your AV report it was mentioned as Deluxe bar, may be the thought process of the caller who took my details were somewhere else )

I told them clearly that no AV was done and nobody contacted me, so the guys at the shoppee told that ok give us one more day and we will see to it.

this was getting on my nerves now, how big or small a person may be but time is precious to all and sundry.

the next day they said that the report was that they tried to cantact me but the phone was not reachable, i told them that i was in the office the whole day, showed them the call register where i had received and called people from around India.

i gave them a final days time to rectify it or else return my money.

Yesterday evening they were still unable to do that, they said that the money cant be refunded before 40 days, i confronted them that how can that be when no receipt was generated and they had no answers

Airtel — verification phase

i purchased prepaid airtel connection no. [protected] on 2.12.2009. around 21.12.2009 Someone on behalf of airtel called me and said that they will come for verification and asked for landmark and convenient time to meet me. I informed them anytime after 7 pm. further i informed them that i am having postpaid connection of airtel for the past 5 years. On 23.12.2009 i received a msg stating that the company representative could not meet me and hence my services has been disconnected. I categorically deny ur msg as my house is never lockedNo representative visited my house . If at all, the the representative really visited my house, he should have immediately contacted over mobile requesting me reach home to complete th mandatory formalities. Further i am residing in the address for the past 2 decades and all the neighbors will vouch for this.The attitude o[censored]r representative is disgusting and nauseating. when i contacted airtel i was informed to fill fresh forms which i will not do. i want u to reactivate the connection immediately. i will approach necessary forum as i cud prove that ur representative did not come to my house.

Yes.. Airtel has started fooling people up. So many customer care complaints.. but no response till now.

this airtel service is tooooooo bad &worst service my sim activation 72 hrs is over still now no activation. the peoples r working r not yhe customer srevice is cheated he is promised 24hrs activation why this people cheated.in a.p. circle royalaseema division chittoor dist all heades not give proper service not responding phone calls.this type of service is given the great AIRTEL.
still my sim is not activation.mob no [protected] .iam 4to5 yrs customer.

Airtel is a good company but the only main thing is that no proper service is provide the call centre exec are abusing customers at night time specially and the seniors never come on call means there is no escallation no proper tat is given for a problem for 1 query one exec will say it will take 4 hours while others will say it would take 48 hours no proper service...