Airtel Complaints & Reviews

I am having a prepaid airtel connection number [protected]since last 3-4 years. Now I am unable to make or receive any calls via this lifetime sim . I cannot even contact customer care through my phone. An early action in this context shall be appreciated....

Weak Signal at Shell Colony, Chembur
Representing the residents of :

Shell Colony,
Chembur,
Mumbai-400071

The airtel mobile signal is weak in this area, the calls keep disconnecting.

This adds a charged call for every UNcompleted conversation, Is this a way to earn more ?

If airtel really cares for the customers ...
take corrective steps to increase the signal strength
or
charge as per actual talk time and not per minute.

It is not difficult to shift to another mobile operator for good service.

Sir,
I am using Airtel conection [protected] from last about three years. I have never activated any service on my connection. I have not used my no becoz I was out of station & it was lost in May'09 I have ressued the same no through duplicate sim. But from last many days my prepaid balance deducting automatically Rs. 10/- per day for which I try to complaint on 121 many times but this service is also not working on my connection. After that I took the another no 936 from on 3-4th July & talk to the executive who told me that he couldn't check the detail right now then I asked him to stop the service if it is activated on my connection.He told me send the message 'Stop' on 121. I send the same message & I got reply throgh '1210' no "there is no serivce activated on your mob' & 'if you start the serive send Start on '121' within 5 min I again send the message 'Stop' to 121.

But on 5th August my balnace again deduct by Rs. 10/- . I again complaint on 936. There one customer executive Suprna attend the call & she told me the amount is deducting against downloading but that time my sim was on NOKIA 1100 how is it possible I asked to her but she can't give the clearance & also any solution to stop the problem. After that I check my message inboxt there is "Airtel WAP service of cricket" agaist which my balance Rs. 10/- is deducted on 4th August & also from last month regularly

After 5 minutes all serivces like Hello tunes, Astology, Freindship started on my no. without my permission & also deduct Rs. 30/- for which now my balance is -30 right now.

Please rectify my account & recover my balance from last months

Thank You

Anup Kumar Kaushal

Dehradun

The undersigned are bearing mobile no. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] bearing in the name of Narendra Sharma, Afaq ahmad, Puneet Bhati, Manoj Jain, Arun Yadav, Ankita, Arvind etc.

the network signal of the Airtel service provider is very poor and connectivity is very weak at Plot no. 231, Phase IV udhyog Vihar Gurgaon, Haryana. Connectivity of all other mobile operators is very good at Omniglobe International at Plot no. 231, Phase IV udhyog Vihar Gurgaon, Haryana,


Narendra Sharma, Afaq ahmad, Puneet Bhati, Manoj Jain, Arun Yadav, Ankita, Arvind etc.
Advocates

my name is mukesh chandel and my mobile number is [protected] and account no. is[protected]
my complaint is against airtel dsa department in surat.i had receive a new plan on new airtel postpaid connection from mr. dharmesh mobile number [protected] who is working in airtel postpaid department.when i requested him to get a new airtel postpaid card.he asked me for my documents and my photo with 500 rupees deposit.now i already waiting for my postpaid sim.but airtel company sent me a mobile bill of amount of 1045.78 rupees.my airtel bill number is[protected].how it is possible that i not used the new number and company sends me the bill.when the company telecaller asked me that sir have u got ur postpaid sim card properly at that time i said still not.then how the company says that i used the sim card.if the company wants to know the call detail the company can call every number of this bill and can ask that is anyone knows me? and can verify that anyone of in this bill is in touch with me?now the company is sending me legal notice to pay the bill.when i contacted mr dharmesh mobile number [protected] he said me that someone ranbeer(karan) named his friend used my sim card and he is ready to pay my bill.but now i m in trouble, someone can use my sim card without my knowledge and on my documents, then what to do against the company and its postpaid department.i checked my friends opinians about this.they all are saying that this is common in postpaid in surat that the dsa staffs uses their position in airtel and makes profit for their frinend. the company can check this persons past record about his total given connection by him in surat.then company can understand his froud about the non paid connection in surat in his list. i want to compalint aginst him and the dsa of surat.they are making only money and putting someone in danger.if the terrorist will get this type of connection and will use it in some terrorist activity then who is responsible for this.so please do something in this seriuse matter.i am not only one person who is cheated by him.many persons are still paying such postpaid connection which is already used by someone who may be his friend and may be family member. my airtel number is [protected] and i have many of airtel prepaid connection in my family.so i requesting the airtel company's head department to stop and check about this type of froud against the customers.
of airtel.

Respected Sir,



I had a complaint against AIRTEL for my phone no: [protected]. Sir, case is like that I am working in DHL EXPRESS INDIA PVT LTD, as per our company policy all mobile bills should be in the name of company only. I put a request to Airtel Connaught Place office regarding the same. I filled a form to transfer it from my old address to my company’s address which is DHL EXPRESS INDIA PVT LTD: 71/3 NAJAFGARH INDUSTRIAL AREA RAMA ROAD NEW DELHI: 110015. I had submitted my office IDENTITY CARD and a NOC letter from my administration department stating that they don’t have any objection of getting the mobile invoices in their name, along with the form of Airtel. In my office Identity Card my address is written as of my Bombay address as my registered office is of Bombay.For that problem I had given a letter on my company’s letter head stating that this is my local office address so please make changes accordingly duly signed by my Administration department. But AIRTEL had refused to accept that and disconnected my phone no. After long discussion I again request appellate officer Ms Jyoti Rawat in AIRTEL regarding change of my billing address to my residential address if they can’t update my office address to my phone no. I had submitted my voter I- card to AIRTEL CONAUGHT PLACE office. Appellate officer takes action and change my office address to my residential address and I got confirmation from AIRTEL via SMS and Email that my address has been changed and now some one from AIRTEL will visit my residence and verify my ID. I receive this SMS on 5th Aug’09 and shockingly my phone was again disconnected on 5th aug’09 at 8:30 PM. I again called Airtel Customer care asking for reason of disconnection that again stating the same story saying that my office ID was not acceptable to them so please provide us a valid office ID. I can’t understand this if my address has been changed to my resident address then why they need my office ID. This is harassing me. I am facing lot of problem just because of AIRTEL. I am the Sales Manager in this company and I have this no for last 4 years. Now I can’t take new no as I had circulate this no to all my clients. I suffer a lot in my office work so I want a compensation of my time and work.



WITH REGARDS



SUVEER CHHABRA

TERRITORY MANAGER

Mobile:[protected]



DHL Express (India) Pvt LTD.,

71/3 Najafgarh Industrial Area

Rama Road,

New Delhi - 110015

Delhi, India.



Phone - +[protected]

Phone - +[protected]

Toll Free Nos :[protected]

Fax - +[protected]



suveer.[protected]@dhl.com

www.dhl.com

Hello,
I am suresh, my residenence is situated at SPB Colony near to tiruchengode.
Airtel tower is installed very near (0.5kms) from my home, but there is poor quality of network coverage

i had taken a number it is [protected] i of the sales man came and said sir do u want numbers i said that i wantthis type of number 3456789 so he said that i am having this number [protected] i can give u at the cost 1, 50, 000 i askhim for 50, 000 RS he said that he can give at the cost of 75, 000RS its finally so i said ok he told me he will submete his id card i said ok after 2months some one had re place that number when i went and ask them they said that cust cane and take that number

Dear sir / Madam
This is to inform u that one o[censored]r airtel employree Name Vilas as a sales man In Mumbai Has sold me a Sim card Where the mobilenumber is [protected] . He has sold this card for Rs 4000 to me stating that this is the fancy number . When I enquired in ur outlet they say this will not be activated . I want to know the reason immediately If not their will be serious issue against the company I shall give the entire details of the employee who has visited our company .
Name : Vilaz registered Add : Hamappa Bansode, Mohan Nagar, sakinaka, Saki Vihar, Nr Pipe Line Mumbai, mb no : [protected] His alternate num in ur register is [protected],
Sim card Number :[protected]F
Dual Imsi : [protected]
I want the status immediately if not their would be serious issue againt the company . I have allready sent a hard copy to Bharti Airtel Ltd
Delhi.

Regards

Virendra Singh
Mb : [protected] / [protected]

pls unsubscribe my cell no. [protected] from your ''subscription, TextBased Service on Airtel WAP.''

Hi,

I had requested the airtel people to deactivate my connection, but they kept this number under custody for 3 months. After 3 months they called some person and activated the number again without my knowledge. Even they had never communicated to me that we are activating your number.

In the next month they debited Rs 219 from my account and now they are not refunding back that to my account.

They misused my ECS facility.

Dear Sir,

This is in reference to the Airtel Internet connection I had applied on 22nd July 09 for my residence through the authorized Airtel Sales agent (Bharathi Airtel Ltd.Guindy). I had selected Rs 598/= rental plan for Internet connection and paid Rs1000/= to Suresh, Michel([protected], [protected]).Internet Connection has not been provided to me till now and the sales agent does not respond to my call neither does his supervisor.

Moreover, I was promised that the connection would be activated within 48 hrs which took more than 10 days for the same.

Even though I had complaint to Airtel customer care and also enquiry section ([protected]), I didn't find any improvement to get internet connection.

Can I get internet connection immediately? Otherwise, I need Money What I paid Rs 1000/= for Internet connection.

I hope you do the needful steps for me as quick as possible.
Please accept my complaint and reply to me.
Yours truly,
M.Muhamed Riyaz
([protected])
The contact details of the sales agent are as follows:

Mr.Suresh & Mr. Michel,
Supervisor
Bharathi Airtel Ltd.
Madivinkarai, Guindy
Chennai
M:[protected], [protected]

Respected Sir
I am the Retailer of Airtel prepaid. my mobile no is [protected]. my normal plan is Airtel to Airtel 0.10paise airtel to other mobile 0.40paise and airtel to landline 1 rupe SMS Free 100/Day. now it was changed by a recharge of Rs.2 on 08.07.2009 at 11.30 PM Transaction ID[protected]. Now plan is Airtel to Airtel 1 rupe airtel to other mobile 1rupe paise and airtel to landline 1.50 rupe SMS 0.50/SMS. I have already informed to my distributer (Sri Ram Fancy, WATRAP Mobile no: [protected]) and also informed Mr.Raja(RSO of Madurai) Mobile No: [protected]. please do the needful sir.
My Conduct Details:
50, kaliamman koil street, koomapatti-626133
virudhunagar (Dist) Tamilnadu (State) India.
Ph: +91-[protected]
Ram kumar.B

hello sir,
i am from amravati, maharashtra
my mobile number is [protected], and [protected]
i was a prepaid customer since 2004 with mobile number [protected], but then in 2007 some promotional executive approached us and offered us a police plan 150 rental and airtel to airtel calling free,
as i was priviously a friends customer i was charged 10 paise/min so it was really an attractive offer 4 me, so i converted to this police plan rs 150 rent, and also took 2 connections for the family initially and then 6 more connections wi9thin a month after experiencing the benifits, and now its allmost 2 long years i have been using this postpaid plan, i even built up an airtel network in my whole family, as it was totally free for me to call airtel,
but all in vain, these airtel people cheated us by changing the plan abruptly,
suddenly since 1st july airtel changed all its police plan connections acccross maharashtra, giving an excuse of that company cannot offord that plan anymore..so the new charges are from free airtel to airte to 10 paise/min,
now 1st of all how can the company change the plan so abruptly, without any prior intimation, and we were promised at the time of taking new connection that postpaid plans never change,
but now as we dont have any proof of verbal promises, we are helpless and ditched from airtel,
its a sort of mental harrasment,
and if we continue using the same way we used to, we cant afford to pay such heavy amount,
we just want the changes made to the plan to be reversed...connections which were alloted 1yr after our plan are also still going on with 1500 minutes airtel to airtel free, but our plan has been changed...
i jst want the plan to be reversed or it should be converted to 1500 min free airtel to airtel Rs150 plan
coz now we all have airtel numbers in the family and you can v.well understand how difficult it is to change the numbers,
so this is just a torture/ fraud/harrasment from airtel,
nd if the company couldn't afford, why did it launch the plan...
i request an immediate action against airtel for this issue..
and i want free intercalling facility reactivated between my two numbers-[protected] and [protected].
[protected], [protected]
ashutosh ganeshpuri
amravati
maharashtra


the other numbers of my family members and my friends are
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],

I am customer of Airtel since April 2004, mobile [protected]. I submitted all my documents (Passport Photograph, identify proof & address proof) along with completed Airtel mobile connection form to Airtel at the time of activation of my mobile number more than 4 years back. It was followed by verification by Airtel representative to ensure details submitted were correct. Around 18 months back (sometime in the year 2007) I received message from Airtel that I am suppose to re-submit my documents since the Airtel database was not showing it. I re-submitted all the documents with the Airtel Galleria DLF Phase 4 Gurgaon center. I dully completed the all the required documents required by the Airtel twice. I am residing at the same address when I took connect back in 2004 so there has been no change in any of my information per documents that I submitted with Airtel twice.


On 28th August, 2009 I again received a message from Airtel demanding for the required documents (Passport Photograph, identify proof & address proof) & my outgoing calls were barred. I went to Airtel, Galleria DLF Phase 4 Gurgaon Franchise & spoke to Airtel representative, Pramood. He checked my account & confirmed that my address & other piece of information were up-to-date in database but had no explanation of demanding the documents again.

I have written email to Airtel Nordal Officer & Appellate Team, I told them that I am open to submitt my documents again but I should receive acknowledgement from Airtel that they have received all documents so that I am not harrassed again. But they are denying acknowledgement & also mentioned that Airtel can demand documents again anytime even though customer submitted them at time of activation, this is ridiculous.

Would appreciate if you could look into the matter immediately as my out going calls are currently barrred.

my cell number is [protected] delhi & NCR prepaid airtel sim.. i am not able to send message to any number from this sim.. i am facing this problem since 26th july .. i have complaint to custmer care many times but they are not able to cure my problem...
plz help
thank you

I have purchased Airtel data by paying RS3000+RS1000 as security deposit, Airtel promised me high speed perfomance depending on the network coverage, But eventhough the Network Range shown is full the perfomance is very bad, only 0.056kb/s is the download range, this is a total misguide from Airtel as on what they have promised Initially . Moreover my card services were deacvtivated due to some disceprancy in the internal procedure of Airtel. When i contacted the Customer care from Airtel they say everything is ok from their end and the services have been barred from field airtel employees, but when i contated the airtel dealer office who is in direct contact with field employees they wash their hands by saying all is ok from thier end and i need to contact the customer care, i am calling the customer care almost daily and no body is responding properly to my querry, moreover as i have a fix billing i will be charged at the end of the month eventhough i am not using the service ? This is not correct .

I have a sim issued for main use in the state of kerala. However I mainly use the sim on roaming. I have no std connection in my house (kerala), hence I had resorted to this option so that people can call me directly from home in case of emergency. I work from chennai, and use the sim there most of the time. On saturday (1st augutst 2009) I had around Rs. 250/- to spend on boosting my talktime. The shopkeeper wasn't sure if I could do a top-up for rs.250, so he had asked me to confirm with the customer care.

I dialed 121 and reached the chennai customer care unit. On the call I had specifically mentioned that my sim was a "kerala sim" and it was on roaming. He immediately replied that he wouldn't know about any offers to my number. Since I wasn't interested in any offers I explained to the agent that I had a max. of Rs.250 to spend; what is the max amount I can do a top-up for within this range. The agent replied that I could do an ec-recharge for rs.250, and I'd get a talktime of Rs.224 (approx).

However on doing the recharge I got only Rs.1 talktime. On calling the chennai customer care unit again I was asked to call the kerala customer care. I did so and learned that there was such a offer prevailing on my home network wherein you'd get Rs.400 worth local airtel-to-airtel calls. However I did not receive any sms pertaining to this offer from my home network prior to the day of recharge.

Later I posted my complaint to the airtel customer care email unit ([protected]@airtelindia.com). In their initial response they said that the recharge has already been credited to my account. They even mentioned that the 121 service won't work since the sim was on roaming. The email also mentioned that if I wanted to get talktime I had to do a recharge with RC 12 RC 30 RC 50 RC 150 and RC 155. Since I was in doubt if the shopkeeper had done the recharge correctly I went on to ask if the previous transaction was a normal recharge or top-up.

Their second response was exactly same as their first one. I again responded to them back sternly saying that I did not receive a proper answer to my question. Moreover I did ask them about the talk-time recharge options they mentioned in the previous mail. When I asked the customer care agent about the max value I can do a top-up to (within Rs.250) he disclosed an incorrect information. He said that I can do a top up of Rs. 250. I again asked him if this can be done via the ec-recharge way. He said yes, it was possible.

Had the correct information been conveyed to me in the first place I would have had all of this. I asked them to kindly give me the talktime or the equivalent amount via suitable means. I even said that if I received another copy-paste response I'd escalate it to the consumer court. This is not a threat; it was my right.

In their 3rd email response they were quite persistent with fact that the previous recharge has been credited to my account.

I do deserve the talktime credit to my account, or the equivalent amount sent to me via a cheque to any banks payable from chennai.

I am furnishing details for cross reference:
Customer Care request ref numbers (with date & time):
[protected] (2nd aug 2009 - 9.01pm)
[protected] (2nd aug 2009 - 10.25pm)
[protected] (4th aug 2009 - 12.46 am) - came after sending the 1st email
[protected] (4th aug 2009 - 8.01 am)
[protected] (4th Aug 2009 12.05. pm)

Email acknowledgment unique ref no.:
[protected]
[protected]
[protected]

Mobile No:[protected]

- Arun.

Dear Sir,

Please find herewith the complaints register by me to customer care of Airtel regarding inside room coverage issue which is still not sorted out by them inspite of 5th reminder sent on 3/08/09

I request you to look in this matter and do the necessary thing at the earliest.


Regards,

Atul Kadam

Details of the mail sent are as follows:

Dear Sir,
This is 05th reminder which i am giving to u techincal cell from past two months in am hearig the same thing but still no work toward sorting this problem has been done from your side. I am also disappointed with your false statement and commitments towards this I have received a call from your customer care stating that my one month rental would be waived off from next bill. I am sorry to say that the company like yours giving a commitment but not at all following the same. The bill of July 2009 which i have received two to three days back donot contain any such waiver of monthly rental. Now I am forced to lodge a complaint against all these matter in the cousumer forum which would furhter deal with the situation

I have already provided you the required detials well ahead in my first mail itself but still providing the same as per your requirement

.) Exact location with Landmark - Hotel Jewel Resort Room No. 122 Lonavala


2.) Floor Number / Basement - First Floor

3.) Number of Signal points - One

4.) Handset model - W700i Sony Ericsson

5.) Alternate contact number - [protected]

6.) Type of Complaint - Regarding Internal Coverage.

This is for your information and further needful please

Regards,
Atul Kadam
[protected]


----- Forwarded Message -----
From: Appellate Mah
To: ATUL KADAM
Sent: Fri, 31 Jul 2009 18:25:51 +0530 (IST)
Subject: Your Airtel Number [protected]



Dear Mr. Kadam,



We acknowledge the receipt of your email dated 29th July 2009



As per the updates received from concerned department, we wish to inform
you that there is temporary network issue at the given address and
same will be rectified soon. We request you to kindly revert us in case
of any issues faced in this regards with following details

1.) Exact location with Landmark


2.) Floor Number / Basement

3.) Number of Signal points

4.) Handset model

5.) Alternate contact number

6.) Type of Complaint



We appreciate your valuable subscription with Airtel and will be glad to
have a chance to be of any assistance to you. Should you require any assistance,
do SMS us on 121 from Airtel number or email us at [protected]@airtelindia.com.



With regards,



Best Wishes

Appellate Authority

Bharti Airtel Ltd.



"If you are enjoying discounts on sms you will be charged at normal
rates on 2nd August as per TRAI Directive"

Dial *121# (Toll Free) to get instant information on your mobile account.

Note: - The working hours for Appellate Officer are between 9:30 am to
6:30 pm from Monday to Friday.


ATUL KADAM <[protected]@indiatimes.com>


[protected]:28 AM



To
Appellate officer <appellate.[protected]@airtel.in>,
Airtel <nodalofficer.[protected]@airtel.in>


cc


Subject
Reminder 04 [protected] Indoor Coverage
Issue not sorted inspite ofcomplaint

Dear Sir,



Please refer the trailing mail and treat this as reminder 04 as the problem
is still not solved problem still persists.



----- Forwarded Message -----

From: ATUL KADAM <[protected]@indiatimes.com>

To: Airtel <nodalofficer.[protected]@airtel.in>

Cc: Appellate officer <appellate.[protected]@airtel.in>

Sent: Tue, 21 Jul 2009 09:48:34 +0530 (IST)

Subject: Reminder 03 [protected] Indoor Coverage Issue not sorted inspite
of complaint



Dear Sir,



Please refer the trailing mail and treat this as reminder 02 as the problem
is still not solved problem still persists.



----- Forwarded Message -----

From: ATUL KADAM <[protected]@indiatimes.com>

To: Airtel <nodalofficer.[protected]@airtel.in>

Cc: Appellate officer <appellate.[protected]@airtel.in>

Sent: Thu, 16 Jul 2009 17:19:44 +0530 (IST)

Subject: Reminder 02 [protected] Indoor Coverage Issue not sorted inspite
of complaint



Dear Sir,



Please refer the trailing mail and treat this as reminder 02 as the problem
is still not solved problem still persists.



Regards,



Atul Kadam

[protected]

----- Forwarded Message -----

From: ATUL KADAM <[protected]@indiatimes.com>

To: Airtel <nodalofficer.[protected]@airtel.in>

Cc: appellate mah <appellate.[protected]@airtel.in>

Sent: Fri, 10 Jul 2009 11:24:32 +0530 (IST)

Subject: Reminder 01 [protected] Indoor Coverage Issue not sorted inspite
of complaint



Dear Sir,

Please refer trailing mail and treat this mail as a reminder for the same.




Regards,

Atul A Kadam

[protected]

----- Forwarded Message -----

From: ATUL KADAM <[protected]@indiatimes.com>

To: Airtel <nodalofficer.[protected]@airtel.in>

Sent: Tue, 7 Jul 2009 14:36:30 +0530 (IST)

Subject: [protected] Indoor Coverage Issue not sorted inspite of complaint



Kind Attn: Cheryl Periera



Dear Sir,



This bears reference to the complaint filed by me on website reference
no. 22030616 & 22012155 regarding indoor coverage are still not sorted
from your side although the complaint is saying closed but the problem
still persist. After lodging complaint no. 22012155 on 26/06/09, i received
a call from customer care stating to switch off my mobile and restart it
after a while then the problem would not be thier after doing as per the
instruction still the problem continued.



Then on 01/07/09 once again i lodged a complaint 22030616, wherein i received
one more call from customer care stating to make observation for two to
three day work is in progress and once the work is completed you will get
a confirmation call. But as of today i.e after six days (07/07/09) still
the problem persist and it was shocking to see the complaint no. 22030616
closed from your side. Now I am literally fed up of writing these complaint
and getting no response from your side and that too the site is not working
properly one have to write complaint repetedly in reply we get a message
o[censored]nable to process.



I have been using airtel since three years and all my family members are
using airtel and i am sorry to say if this is the response what you give
to your customers then i dont have any option but to shut down all my airtel
connection (4Nos) at a time and switch to some other operator.



A positive step in this regard from your side would be highly appreciated.
The type of problem faced by me is briefed below,



Place- Room No. 122, Jewel Resort, Lonavala, Pune 410401.



It is a company provided bachlor accomodation almost nil or less coverage
in room have to go outside some where in open or in corridor to make a
call.



Call drop is frequent if you make a call from room



Looking forward for a positive action in this regard.



Regards,



Atul A Kadam

[protected] Mobile No.

I have recently switched my prepaid connection to postpaid connection (plan name : ALC MM 149 (MB) GPRS 199 Rental Unlimited download and surfing.
I work for TCS E-Serve and Airtel representatives were distributing the schemes pamphelets for our employees.
Since I am a Airtel prepaid customer from last 4 years I thought of switching the plan.
After I submitted all my documents (valid) it was scrutinized by the Airtel representative and then after all the verification checking my line was activated.
Documents submitted were: 1) Residence proof. 2) Sim card xerox (Prepaid). 3) Company ID Xerox 4) 1 Photograph.
I was able to make calls for 3 days and suddenly one fine day my connection was stalled for documentation reasons.
I called your Airtel customer service (121) which seems to be filled with ego-centric people who don¿t have courtesy to listen to the customers on their queries.
Next day I called the Airtel representative ( Praveen ¿ [protected]) and told him about the issue and in reply he told me that he will solve it asap.
I waited for 3 days and then Praveen told me that his work was done and he cant do anything now as my documents were not found in the database and he had no clue what was happening.
He also told me that his superiors are also looking into this matter and he told me to speak to his manager Zainab who works in Airtel main office in Goregaon (e) location Silver building.
I am sure people like Praveen do this kind of job as they are trained to do so.
They meet their targets and don¿t bother if the customer can really use the service which Airtel is providing.
I am not sure if there is any policy which mentions that if the documents are not correct then the Airtel has to call the customer and tell him that the documents are incorrect and the line will be disconnected till he submits the appropriate documents.
I never received a call before the line got disconnected and when I called Airtel customer care they didn¿t tell me which of my submitted documents are incorrect.
Airtel representative Praveen told me that he has submitted the documents to Main Office which is in Malad (west) location Mindspace and they too have no clue of what has happened to my documents.
I am really not sure what has happened because at the end of the month I will be told to pay the bill for all those services which I have availed and not used.

I went to a Airtel Gallery in Goregaon (west) and told them about this issue, they said that my documents were not valid and also that my billing date is on 5th August. I dont understand when my number got activated at 3rd week of July, how can they generate a bill on 5th August.

Name: Gokul Rao
Company Name: TCS Eserve.

Complaint nos with Airtel: Your unique reference no. is [protected]