Airtel Complaints & Reviews

Customer Complaint -Mahindra Tractor Division
Dear Sir

Referring to my previous ref no. with 121 ie.[protected] etc and Ms. Geeti Kapoor

I have briefed them on two Issues

a. Being a 25 member group of Airtel, we are being kept under different CUG. Why ??

b. Mr. Vaibhav Singhal (M-[protected]) Customer Care Manager based at Karnal has

taken the Member List from me on 6th July and inspite of calling him again and again

not resolved the Issue for keeping us in One CUG.

We are unnecessary paying for speaking to each other in our team.

Request you to take the same on top priority, Else we will be forced to lie down all

The Connections of Airtel.

Warm Regards
Vivek Bohra I Mahindra & Mahindra FES, 494-B Session Marg Karnal Haryana
PIN 132001
M - +91-[protected]

Airtel's network connectivity has been good but experience with customer support has been horrific!! Some of the issues I have faced with Airtel:
1) Constant call drops. It seems that the executives/supervisors "deliberately" drop calls. It has happened over 5 times especially if there are any issue to report. Also supervisors do not call back in case of call drops.This too is frequent
2) A top up connection was offered to select two connections to which calls were at nil rates. The call centre executive informed us that the offer is for free. However it had a cost of Rs 75 a month.Though we continued with the offer, it was clearly obtained by the executive "fradulently" and "unfairly". Also customised detials show that calls to these lines were charged.
3) Request made for itemised bill details were not adressed.

All in all airtel has shown complete negligence towards customer redressal. I am sure Chairman Sunil Bharti Mittal did not intent the organisation to have deplorable service standards.

I am using prepaid mobile number [protected]. On 18-07-09, I had zero balance on my account and you have given me credit facility on this prepaid line for Rs. 20/- for using Tata Zone which is not acceptable to me. Just now I have recharged with Rs. 122/- for T2T calls and Rs. 10/- for other calls.

You have adjusted the above recharged talktime value with the outstanding dues and I am not able to use my mobile inspite of spending Rs. 132/-.

This is not fair on the part of Tata which have a good reputation as far as service is concerned with compare to other service providers. Please refund the above adjusted value and allow me to use my mobile.

I JITENDRA PAL, MOB. NO. [protected], AM CUSTMER OF AIRTEL MOBILE LAST 8/10 YEAR, MY LAST YEAR AVG BILL 1200 TO 2000, BUT LAST WEEK FROM 24.7.9 THEY SHUT DOWN MY OUTGOING CALL WITHOUT ANY ENTIMETION OR NOTICE DUE TO WRONG UNBILLED AMT AROUND 22500/- (BETWEEN 2/3 DAYS CALL) IT IS IMPOSSIBLE. I ALREADY SEND EMAIL AND SMS AND TALK TO MR ABHISEKH AND MR GUPTA AIRTEL DELHI PHONE NO. [protected] BUT TILL TODAY 29.7.9 THERE ARE NO ANY REPLY. I M DUSTURB FOR MY JOB.
THANKS
JITENDRA PAL

I am an Airtel Post Paid customer. My phone no. is [protected].

In my June bill I have been charged for GPRS Roaming from Singapore at over Rs 20, 000. I have repeatedly requested airtel for billing details and how the charge has been calculated. They have refused to provide any details.

Every response that I receive from them says "Your charges are correct". They have not provided any method of calculation of charges or any other such information which proves that the charges are correct. Singtel in Singapore sent me welcome message saying that wireless internet in Singapore is free of roaming customers.

Still I have been charged over Rs. 20, 000 for the same service.

Please deactivate Bollywood fusion, animation from airtel wap. i have been charged rs 15 each week for these subscription (my cell number is [protected])

i want to close my airtel wap service which is provided by ur co., every week my rs.20 will be deduct from my mobile and the msg come which is >{thanks for using (subscriptions text based services)} plz someone solve this problem...my mobile no. is [protected]

Dear Sir,
I am AIRTEL subscriber from Mumbai.My cell no.is [protected] .Pls unsubscribe JOB ALERT service with immediate effect, pls give customer care no.

With My Regards,
SP - [protected]

Respected sir,

I Miss Rajinder Kaur writing this complaint because one of the person wanted to take my details illegally incoming and outgoing calls and that person have all my documents.
That person talk with Airtel head office and one of the his friend working in Airtel Gallary that fellow tells i will give you all details.
As i am using Airtel Prepaid, SIM card in the name of my Mother Ms Manjit Kaur
So my request is do not give any details to any one SRICTLY
PLEASE KEEP MY NUMBER UNDER OBSERVATION AND TAKE NECESSARY ACTION.

Thanking you
Yours Faithfully,

Rajinder Kaur

My company where I worked offered me to change the corporate cell phone they gave me to my personal number and I did the same on July 10, 2009 in Kamanahalli, Bangaluru with an ARC. I had a NOC from my company that they would pay all the dues till July 9th. Initially the ARc employee refused to get the application for transfer saying that the dues have to be cleared(In fact she was so rude at the face) - I said I cannot and I already have the NOC that states very clearly. Then I escalated to my company and they informed our company's rel mgr of Airtel and somehow reluctantly the ARC in Kamanahalli accepted my form. I chose the most prelim plan based on my usage.

The system was down till 17th it seems and they said they would activate it by 17th. Fatima who is the CRM in our area promised that they would prorate it to my plan from July 10th - why should I be paying for the delay if Airtel is changing their system.

About a week+ ago, somebody called from Airtel, gave me a tracking number and said she does not have any info if it has been transferred. How useful was this call? Then the next day when I called, they said you need to contact [protected]@airtel.in. Been trying them out and following up with my corporate relationship manager but as of today July 29th (19 days after my application) - I have been totally kept in the dark about whether the transfer took place. Followup up with emails has not produced any results. I am stuck now - I do not want to be paying high payments that my corporate plan has.

No resolution till date - 19 days and going. Smply mind baffling about the inefficiency. I always thought Airtel was one of the better ones when it comes to customer service - here they have turned rude and arrogant, I guess.

Any suggestions?
Thanks
Raja V

Hello I am Abhishek mantri, I have a airtel broadband connection on my no. [protected]. Before i had 999 unlimited plan then one day on 8 july 2009 i received a call from airtel executive that there is a new airtel broadband plan which is of 1299 unlimited, at that time i was much busy so i just told executive to mail me the details of that particular 1299 plan on my mail id.& according to that mail & my plan i should get 512 kbps speed at day time i.e 6 am to 10 pm and 1 mbps at night i.e 10 pm to 6am and on sunday full day i'll get speed of 1mbps. everything is fine except sunday's speed. There is no 1 mbps speed on sunday so decided to call customer care regarding my problem but i was surprised by what customer care executive told me, he told me that sir there is no such plan then i told him that i have received a call and a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps. then he asked me to forward that mail which i received from airtel and a screenshot of speed which i was getting on sunday. No action has been taken by airtel till now. I even have a complain no.22170032. Last sunday also i called up airtel customer care & informed my issue of speed on sunday then he replied that there is no such plan in which u should get 1 mbps on sunday then i told him that i have received a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps, then the airtel executive told me that you just forward that particular mail and your complain number to "care.[protected]@airtel.in" so i did that but what reply today i have received from airtel is " we would like to inform that one of our
executive spoken to you on your contact number [protected] and found that
you are getting the speed as per your plan. Further, we would like to inform you that you will get double speed in night only. "
But what i would like to inform you is that I have not received any call from airtel executive since i have send mail to care.[protected]@airtel.in and if it is so that i'll get double speed at night only then why was i misguided by airtel executive that i'll get 1 mbps speed on sunday. It is clearly mentioned in that e-mail which i received from airtel that on sunday full day is 1 mbps and now they are telling that i'll get double speed at night only. This is the clear case of cheating customers for promoting sales. I m also attaching the screenshot of mail which i received from airtel.

Kindly solve my problem & contact me as soon as possible.


with regards
Abhishek Mantri
Media features of India
[protected]
[protected]@yahoo.co.in

Hi,

This is regarding my cell no-[protected] i had faced many problems regards to my A/c as some of the person at airtel (Ms.Surekha Shetty Zonal Officer) use to check my details of A/c frequently as incoming & outgoing details of my number, i had even registered a compalint against it on 23rd jan 2009 but there was no strick action taken for the same, due to that i even started getting blank calls and other persons calls on my cell number, i even got my number barred for incoming & outgoing for a day on 21st jan 2009.
whoever i use to call if they are the airtel customer she use to check their A/c too for which i got a mental harrashment, as i had complaint many times to Nodal Officer for the same but there was no strict action taken against her and she continued doing the same thing, they even had barred my hotline number 121 and they stopped taking complaints against this and given me an answer saying that we can't take any action against it for that i mailing this serious complaint to you hoping that there would be strick action taken for it.


Thanks & Regards
Neha U Gharat

Sir,
I (Ashok Kumar S/o Sh. Sat Parkash Sharma R/o P-9 South City 1 Gurgaon, i wanted to purchase your mobile connection. Your sales person contact me on phone and he promised me that i will provide you a easy number. first day on dated 17-07-09 he told me that your choice number has been chosen by us and no is[protected] & then 2 days later when he visited my residence he told me that this no is not available you can get another easy no. after that he provide me [protected], i have paid 750/- against this particular no, when my sim activated by your side it was [protected] i was surprised. without my knowledge my no. again debared and tell me that you have not submitted your verification id. what should i do now, should i disconnect this number permanently or in such condition continue or submit a application for refund which i have deposited payment 750/- against this number.

Sir,

I am Jibon Krishno Saha, my Airtel mobile number is +91-[protected], The Airtel company has been activated the FHMVOD service without my permission in my mobile and everyday deduct Rs.5/- from my account regarding the service, I have already lodge a complain to airtel company( Complain no. 6609600) but still deducting the said amount from my account and do not deactivate the FHMVOD service. Please do the needfull

With regards
Jibon Krishna Saha
West Bengal.

I am a regular broadband customer of Airtel for last 6 years and invested time to time some amounts for modems, wireless handsets and WiFi modem. I have to use broadband services as my job demands that and I also get my DSL bill re-imbursed from my office.

It was the end of june 2009 when one Airtel executive approached me an convinced me that I should go for airtel's new IPTV services. He assured me that it is excellent and cheaper than any other TV broadcasting services which will be not more than 125/- a month other than my regular use of DSL rent which I was paying Rs. 1000/- per month which i get back from my office. So Rs 125/month for a quailty TV at that time was not a bad idea for me. He assured me that if anytime I feel that it is not suitable I'll get my 3999/- back from artel (these were installation charges of their Set Top box). I went ahead and paid extra 3999/- and got installed their Top Box. Though they took more than 15 days time to install this ie in the mid of july approx. They recycled my billing cycle also. when I recd my bill it was showing Rs 999.00 as TV broadcast charges and Taxes. I called their call centre and informed them that this way I cannot continue as I cannot get it funded from my office. I cannot claim for TV Broadcasting charges per policy. Though they were ready to disconnect my IPTV and retain my DSL services but they are not refunding my money back. 3999/- is not a small amount and I only opted this as they committed me that thi will get refunded if not suitable. When I escalated it to Airtel they have disconnected all my internet and telephone services also without any satisfactory answer from their side and even it is now saying due to non payment of bill (for your reff I am attaching a saved file of the same message). Now I am nowhere as their topbox, their modem, their headsets are of no use for me and i have to invest again a good amount on the same things if i have to go for different ISP. Other ISP will also not take care of Airtel's hardware lying not working with me.I am also not able to claim my bills of last two times. so additional loss of 2000/- + 1000/- for next month will also be there.

I am writing you with this hope that I'll get justice. Airtel is not listening.

Thanks...Prasoon Kukreti
[protected]

We would like to bring to your notice, we sent a letter dated[protected] regarding excess billing for Mobile No. [protected]. Reference No given was 20364916. Mr.Deepak contacted us on[protected] regarding the same. The problem was solved in that discussion itself & we were asked to pay Rs.804/- only & not Rs.1054.17/-, which we duly paid by cheque No.809570 Dt.[protected] Drawn on ABN AMRO Bank.

We have been a prompt payer of the bills before due date every month. But we still are receiving the monthly bills attached with the arrear that was to be deducted from the bill dated[protected].

We require you to solve this problem immediately.

Your immediate response in this matter will be highly appreciated.

Thanking you
Yours Sincerely
For Akhshayaa Bhaarath Limited.

R.Mahadevan
Business Head.

I have purchased the new connection on 25.07.09 which I purchased for Rs 2000 Mega package but when the package was on it come to known that economy package has been activated I requsted the customer care to change my package they said that you have to pay 150 more for that package I agreed & rechage with the same then again I called to customer care next day after recharge then they say that now the pakage is get increased to 2200 now you have to pay Rs 100 more for that then only you package will be activated I object that since 7 days is the grace period for the payment & package you can'nt inforce the new package rate on me & that too when I am continuously in touch with the customer care since last 3 days. Insted of that the person taking starts talking rudely saying that you are not understading & said I am posting the request for disconnection . I agreed & ask for the refund of money. He replied that none of your money will refunded & put down the phone .In conclusion its your luck if you got the good customer care attedent to talk with & also a person who can understand your problems & requirments exactly.

Dear Mr.Dahriwal,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding account information.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as per our records, you are availing Mega Pack Plus ESPN Top up (2 Months Free).Amount of Rs 2000 is reflecting in your account.your services are suspended. Your account have a balance of Rs -81.2.
we requst you to recharge your Digital tv account.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,
Mobasir ekwal khan.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof


---- Original Message ----

Dear Marketing Head, Airtel

My Customer ID No. is[protected]in the Name of Rohit Mehta. Installation

Address is No. 24, AartiArcade, 4th Floor, 114- Dr. Radha Krisnan road,
Mylapore, Chennai- 600 004.Connection from
M/s Real Value Marketing, No.
1, Sait Colony, First Street, 2nd Floor, Egmore, Chennai Bill Dated 29th
Apr.
2009 bearing Bill No:933.

Activation date - 09/05/2009

It is clearly mentioned on the bill that for the first 5 months rental is
free,
from the Activation date (i.e., from 09/05/2009 to 09/10/2009), but my
connection has been disconnected.

It is disgusting and frustrating that there is lack of proper communication

between you and your dealer (name mentioned above).I want what I have been
promised and paid for. I have tried to contact the dealer but in vain.ed :Bill Copy (No:933)


Rohit Mehta
Ph - [protected]
landline[protected]/ 64


----- Forwarded Message ----
From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@ymail.com
Sent: Friday, July 24, 2009 12:55:15 PM
Subject: Re: Fw: [Suspected Spam] complain regarding recharge problem
Message
From vikas dhariwal <[protected]@ymail.com> [REF:[protected]]

Dear Mr. Dhariwal,

Thank you for writing to us at Airtel digital TV.

This is with reference to your mail regarding recharge issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that we are not able to assist you as you have
not
mentioned your customer ID and contact number. So we request you to kindly
provide customer ID, contact number and complete information regarding your

issue so that we would be able to assist you.

It is our privilege to have you as our valued customer & we look forward to
a
long and fruitful association with you.

Regards,
Fatima Khan.
Airtel digital TV.

PS: Incase you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the
confidential use of the recipient(s) named above. This message is
privileged
and confidential. If the reader of this message is not the intended
recipient
or an agent responsible for delivering it to the intended recipient, you
are
hereby notified that you have received this document in error and that any
review, dissemination, distribution, or copying of this message is strictly

prohibited. If you have received this communication in error, please notify
us
immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if
this email message is used for any indecent, unsolicited or illegal
purposes,
which are in violation of any existing laws and the same shall solely be
the
responsibility of the sender and that Bharti Telemedia Ltd. shall at all
times
be indemnified of any civil and/ or criminal liabilities or consequences
thereof.


---- Original Message ----

----- Forwarded Message ----
From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@ymail.com
Sent: Monday, May 11, 2009 2:33:24 PM
Subject: Re: [Suspected Spam] complain regarding recharge problem Message
From
vikas dhariwal <[protected]@ymail.com> [REF:[protected]]

Dear Mr.Kumar,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding recharge problem message.

Please accept our apologies for inconvenience faced by you.

We would like to inform you that we are not able to assist you as you have
not
mentioned your customer ID, contact number and other details. Kindly
provide
this information so that we would be able to assist you.

It is our privilege to have you as our valued customer & we look forward to
a
long and fruitful association with you.





Regards,
Amit lamba.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the
confidential use of the recipient(s) named above. This message is
privileged
and confidential. If the reader of this message is not the intended
recipient
or an agent responsible for delivering it to the intended recipient, you
are
hereby notified that you have received this document in error and that any
review, dissemination, distribution, or copying of this message is strictly

prohibited. If you have received this communication in error, please notify
us
immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if
this email message is used for any indecent, unsolicited or illegal
purposes,
which are in violation of any existing laws and the same shall solely be
the
responsibility of the sender and that Bharti Telemedia Ltd. shall at all
times
be indemnified of any civil and/ or criminal liabilities or consequences
thereof

---- Original Message ----

...We have taken a recharge card till 8/5/2009 to 8/10/2009 but still the
mg is
coming that your recharge card is already used. I have complained many a
timesb
your
balance is going in negativeby connection installation date is 7th may
2009b

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binding nature of the message shall be implied or assumed unless the sender

does so expressly with due authority of Bharti Airtel Limited. Before
opening
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The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
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exercise control or ensure or guarantee the integrity of/overthe contents
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the information contained in e-mail transmissions and further acknowledges
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no
binding nature of the message shall be implied or assumed unless the sender

does so expressly with due authority of Bharti Airtel Limited. Before
opening
any attachments please check them for viruses and defects.


- Bill 933 Real Value Marketing.jpg

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi,

I have Airtel lifetime plan of Rs.499. I have registered for the Rs.31 SMS plan in which each SMS will cost 10 paise. I am also getting the monthly recharge done for Rs.31. In the month of May 2009 I had recharged for Rs.31 around the 11th of May. In June 2009 I was unable to recharge around the same date and hence I got it re-charged on 22nd June. But now I have observed that from the 11th of July 2009 onwards, Re.1 is being debited from my pre-paid account balance even though one month period was not yet completed. I have a few concerns below :-

1. I had called up the customer center on 121 on Saturday 18th July, 2009 and I was told that Re.1 is being debited because I have not recharged with Rs31. I asked the support executive to guide me for cancelling this plan. I was told to send the message "sms29 CNCL" to the toll free number 222. I sent the message and I received a reply from the same number that "Dear Customer, Your query has been received.We will get back to you within 24hrs. But I never got any reply as to whether this plan has been cancelled or not.

2. I again sent the message "sms29 CNCL" on Monday 20th July, 2009 at 6:43 PM. But I never received any reply even after 6:43 PM on 21st July, 2009 .

3. On 22nd July, 2009 I called up the customer center and told the support executive of the above problem. He told me that he would send a request for cancellation of this Rs.31 plan and that it would be cancelled on 24th July, 2009.

4. On (23rd July, 2009) I received a message from Airtel stating that my request cannot be processed since I am not eligible for the same.

May I know the reason for me not being eligible to cancel this plan?. Can you please see to it that this plan is cancelled ? If not possible then for how long will Re.1 be debited from my pre-paid account ?.

Such a thing has not happened in the past 1yr( I am having this plan from Aug 2008). What is the reason for such a problem occuring now all of a sudden? I have also called Airtel Customer Center almost 6 to 7 times by now, but Airtel has still not de-activated this plan and Re 1 rental is being deducted everyday. Is it so difficult for Airtel to de-activate such a simple plan when they can readily activate any kind of plan for us?

If this is the case, then i think once we register for any new plan from Airtel, we have no option but to forcibly continue with the plan even if we want to cancel it.

On 23rd of July, the services on my postpaid Airtel connection with mobile number [protected] were deactivated due to some technical glitch at Airtel's end. After 4 hours my incoming calls and local outgoing calls were activated, I lodged a complaint with Airtel regarding the deactivation of my Mobile Office service and the outgoing for STD and ISD calls, the complaint ID is 27900268, the timeline given by them was 13:30 hours of 27th July, but nothing happened. Only the ISD services were restored on 24th July after talking to like 8 associates and their floor manager. I have additonal complaint ID's which are F[protected] and F[protected]. I called them up today and asked them about the timeline and they just kept postponing it. Because of this I have suffered a loss of around 4000 rupees and also lost a good career oppurtunity. There was no kind of intimation or a sorry for the inconvenience message from them which is really bad.The Customer service associates of Airtel 121 have no clue as to what they are talking about, they just keep repeating the printed text int heir guides like a parrot.

I would like strict action to be taken against airtel and also would like my damages to be reimbursed.

Sincerely yours
Sree Surya Kumar G