Airtel Complaints & Reviews

sir, i have a prepaid airtel mobile connection.Now i visted airtel custm care centre located near ecil crossroads, for migration to apostpaid connection.They are not willing to do so, because my address not comes under postpaid circumstances, as my residance is part of hyd, my address is 463/g1, prajaysai gardens, bandlaguda, keesaea[mandal], RR DIST.
SO, PLESE FIND ME A SOLUTION REGARDING THIS MIGRATION.



Yours faithfully,
k.ravi kumar
[cell:[protected]]

Myself Ajay Sharma and i was using Airtel Postpaid connection [protected]. Before couple of days i converted postpaid connect to Prepaid with same number. Now the problem is the new Sim given by Airtel is not working in Mobile and it shows 'INVAILD SIM'...the same mobile i was using for postpaid..

ple help

All m cug Benefits are getting charged.And they will say that other numbers dosent belong to parent company and my number is added to parent id.If other person calls for is number they say that their number is under parent id and my number is not under parent id.These airtel people are bluffing me.So i decided to go consumer forum i already started the process how to file papers.

My mobile phone No. is [protected] (Prepaid- Nagpur, Maharashtra, India).There are some SMS from sender '290603', message centre[protected]. These are unopted for and unwanted. They are followed by message debiting my a/c with Rs.3/- each time.I have complained with customer care centre on 12.08.09 to block such undesired and unopted for downloads and restore my balance. But there appears to be effect and the process still continues.Similar thing had happened in case of my wife's phone also.I am didsatisfied with this type of irresponsibleness and expect that my complaint be attended to, now atleast, immediately.

A.K.Kalamkar

I am having this connection when I was based at Jammu & Kashmir state.
Details of connection are given under.

Mobile Connection no. [protected]
Prepaid connection
Name of connection holder- Maj (Mrs) Lilly Kumari
Registered Address- Nursing Officers mess 92 BH (B.B.Cantt Srinagar)

i have not recieved my airtel bill/summary for the no. [protected] since last four months . while on contacting with customer care, they assured my all times about sending bill through post office but of no use . Even i have intimated that i could not pay bill without having bill detail/summory in written .so pse submit my airtel postpaid bill on my e-mail id given above.

TO WHOM IT MAY CONCERNED


THIS IS MY REQUEST FOR YOU TO STOP THE ALL SORT OF MARKETTIING CALLS, PROMOTIONAL CALLS, THE CALLS RELATED TO ALL THE RINGTONES, SINGTONES ETC. (FROM THE NUMBERS OF [protected], [protected], INCLUDED ALL OTHER CUSTOMER CARE NO`S) IN MY MOBILE NO. [protected]. AND OFFCOURSE THIS IS THE FIRST AND LAST MAIL FROM MY SIDE TO DO THAT ABOVE SAID LITTLE JOB AT EARLIEAST, OTHERWISE I MUST HAVE TO SURRENDER THIS CONNECTION !

THANKING YOU.
SHUVADEEP BARUA

My Name is Anilkumar & My number is [protected]
i don't know why you are deducting always when I am not using archie_comics_wap.
Rs 10 gets deducted when ever balance exceeds Rs 10.
I am not using Airtel Live but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...You've been renewed for (archie_comics_wap, ComicStrip) subscription service on Airtel WAP. You 've been charged Rs 10.this is really very irritating.Please cancell my Subscription & do the needfull.

Hi,
I took a postpaid mobile connection from Airtel Goregaon(w) office from Jyoti ([protected]). 3-4 days after the activation of my sim suddenly my outgoing stopped, I called up customer care and they told me that the documents were not submitted. I called Jyoti and for some strange reason she was no more with the outlet, she asked me to call next day morning. Next day morning she said they submitted the documents a day before and the service will start the next day (3rd day). I Patiently waited, in the evening my incoming also stopped and was given a "Sim not activated" error. I went to the Goregaon(w) outlet the next day and the people there had no idea about it, it took them 20 mins to find out the issue and they had such casual attitude towards the problem. I was told that the service will resume only by the evening (which I doubt). Its already been 3 days and I took this connection for the only reason that local calls and sms were free for 400 DAP plan. Why should I pay the bill when I am unable to use the services in the first place? Moreover when I asked for someone's number to confirm if this doesnt work in the evening I was given the same with a comment that they dont usually give it! What crap?? Nobody said sorry to me and on top of that they were showing attitude? What kind of a behaviour is this?

Moreover there was no one responsible person who could take this matter seriously. The manager there reacted as if its a big deal! Not sure why such people are hired in the first place if they have such casual attitude towards their work? They should be the ones paying for every complain and inconvenience faced by the customer.

I think the person who is responsible for not submitting documents on time should be paying the bill and not me!

I got an airtel post paid connection no [protected] thru my friend who has a shop in Sector 37 in Chandigarh.I filled a form and submitted photocopy of my DL having address of rersidence where I have been residing since Aapril 1988 and I own this house.My addresss is House No.236, Phase 3-A, Mohali.I got connection on 23rd of July 2009 and the same was activiated on 24th July 2009 but I got a message that your outgoing calls are being stopped since your address could not be verified.I requested their customer care centre and used all my means and sources to get the services activated but failed.I got many calls from the office and I told everybody that I am owner of the house as given my address and have been residing at the same address for the last 20 years and I am working as Sernior Manaer with Punjab National Bank DAV Sector 8, Chandigarh but nothing has so far been done. The airtel company has insulted me and malign my image in the society. I am going to get the negative report through RTI and want to know the person who has submtted my address verification report as negative. I have also given them my alternate mobile no.[protected] but nobody prefered to talk to me for resolving my problem.I feel harased and need your help to get the outgoing services restored.
with rregards
Ranjeet Singh

Mr. Mittal,

This one is for your attention!!!

This is in regards to my Airtel Broadband connection. I have been a customer with Airtel for over 1.5 years now. Never during this entire period my bill exceeded my monthly usage limit of 2GB except for the last 2 months wherein I have been billed Rs. 6500(for over usage of my DSL connection). Despite of around 15-20 calls to Airtel to date, the issue has still not...

SUB : I WANT APRIL MONTH CALL RECORD (PREBILL ).MY ID PROOF AND PHOTO ATTACHED THIS MAIL PLEASE CHECK IT.

Dear Sir/Medam,

I'm Shaik From Adirampattinam, Thanjavur Dist.I was Using Airtel Connections.My Mobile Number : [protected](Prepaid Connection).My Mobile Calling Records-APRIL MONTH PRE BILLS.(Incoming and Out Going Call Records) More then time Spoke to Customer care Officers, till don't give Positive information.He is not responce my call Records Details.info.I send sms to 121 (PREBILL APRIL MY ADDRESS AND PIN) I ACCOUNT MAINTAIN 100 RUPESS NOT DEDUCT. 2 WEEKS AGO TILL NOT RECIVE MY CALLING RECORDS PREBILLS RELATING.Please send above mention date calll records details send my mail r post my address.

i have every hope that you will take a oblige.with earnest hope, you special sympathy in my details.

My mail address : [protected]@yahoo.in

My postal address :

S.Shaik
S/o Shaikadiyar
112, Main Road
Adirampattinam,
Thanjavur Dist Tamilnadu
Pin : 614701

Thanku

Your Faithfully,
Shaik

I have launched following complaint in July, but i got following response after getting following comment i mailed them all my details but no action taken yet.I think these peoples are not going to give me my refund.What a poor condition of airtel! they now started fooling customers..Cheaters ...never believe on them..they have lots of hidden conditions(All executives has different opinions, solutions, suggestions..)and we are the fool people to trust them...




Airtel Postpaid Complaints - Refund of deposite
View all Airtel Postpaid complaints
Airtel Postpaid
Posted:[protected] by Prajakta Amit Thakurdesai Send email


Refund of deposite
I bought Airtel postpaid connection([protected] Fortune plan) in March 09 at my door.
Some guys come (samiksha was the main sales executive who made me fool along with her manager) i have been told to give cheque on Bharti Airtels name for rs. 500 /- which is refundable in 1st 3 months.There was no activation charge when i received 1 letter from airtel which is from Mr Rajiv Bose CSD head it states that Security deposit is of 250 rs. (but i have been told that for Fortune Plan its 500 as security deposit.and there is no activation fees for it.)i have been told that it is receipt of your cheque given to Airtel.that time i confirmed about my deposit on phone which was 500 rs.
I do have two other cards of Airtel but this was worst experience with Airtel and its fake sales Executives.They commited many wrong thing which includes
1) GPRS sirfing free
2) DND free
3) Caller ID free
4) Voicemail free
5) Itemised bill free
6)SATELLITE NETWORK
7)clip charges free
8)Roaming rental and roaming charges not there in maharashtra and goa...
But strange i have been charged for calling customer care (23-3 -09; 09- 03 -09;[protected]
Yahoo services(24 april; 6 may) which i dint used for 20 rs.I received sms of Thank you for using yahoo services and you are charged for 10 rs for 7 days...I called you for that your people said its not active you wont get charged but after 7 days i got another message(Same)..Will never plan to use Airtel postpaid.But what should i do now? These people are saying there is no such deposit, I want my money back.I do have printed paper they sent me which has security deposit mentioned as 250 rs. But actually its 500 rs.When i get call while disconnection those executives also said that i will get my refund in 45 days after permanent disconnection, now its disconnected on 13 th May 09.

Pl help me what should i do, whom should i contact.
Read comments Add a comment
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Comments

28 days ago by Airtel_presence [send email]
Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Sakshi Walia
Airtel Customer Service Team

25 days ago by Airtel_presence [send email]
Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Sakshi Walia
Airtel Customer Service Team

8 days ago by Prajakta Thakurdesai [send email]
I went to CC office at Ulhasnagar, the officers are also saying there is no such deposite, and it was activation fees.Now a days each service provider give free activation so i trusted the sales executive which came on door at Ambarnath from Lower Parel.The sales executives name was Samiksha [protected] and she gave me one executives no saying he is boss, his name is Nilesh [protected].I called him, he said she has left the job, then he gave me his Boss's number its [protected].he said he will do something and give me my money of deposit but now he is also avoiding my calls, What should i do now, You have made loss of 500 rs of mine.I want it in any case, get it from these peoples and return it to me, wjhen i brought the card there were no any condition to get my deposite refund then why you people are fooling us?I have sent the mail with my contact details on [protected]@airtel.in but i dint get any reply regarding this.If you dont want to return deposit then why did you took it, Dont you have any other way to fool peoples.

I want my refund in any case.

Thanks,
Prajakta

This is to bring to your kind attention that we have recently started using the airtel broadband and landline connection, that is, from 22nd May, 2009. Even one month had not passed and the instrument that we had bought started giving problems. Firstly it was unclear voice and then gradually calls started getting dis-connected.
When we complained for it, it was not once but many times that we got the assurance of getting the problem solved. One day a serviceman came and replaced the new instrument with a decently OLD looking one ! He called that as a temporary solution of sorts, but now it seems that after one and a half months getting passed we are hopeless that anything will be done to rectify the matter !
We did try to contact the (so called) customer ""CARE"" centres but that proved to be of no use.

Everytime they used to give a complaint number and every time on their own they used to send a confirmatory message exclaiming that the problem has been solved.
Eventually it seems that we committed a big blunder on choosing AIRTEL..I think we should have continued with the old connection in that case..!!! rather we have decided that if nothing happens within 48 hours now we will discontinue with airtel
The complaint number is 22931704.

hi ther e

i ve loged a complaint about services are interuption as no signal message is flashed on my tv . i was told by ur customer care in a very bad tone that ur problem will be solved by 1300 hrs next day but no one appears for at least two days n other day i again got a response that it will take one more day ... let me see if it is goin to be true

I had both broadband and lndline of airtel. I found the billings of broadband very huge since my downloading is very very minimal. Even during the period of my absence from my home which was kept locked for a month, I received broadband downloading charges' bill. Fortunatelt I 'm also a subscribe rof Airtel mobile services and the bills for the same period (May 09) shows roaming charges for all my calls made from Tamilnad state. My lawyer says it's a fit case for consumer -forum .
I seek your guidance.

dr.g.gandhi

I have recharge my airtel prepaid no. +91-[protected] on 14th July 2009 of Rs. 1000 and i got only Rs. 904.63 (approx) but at that time their is scheme that i[censored] get recharge ur airtel prepaid no. of Rs. 1000 then u get talktime of Rs. 1100. But still i hvnt get remaining amount of Rs. 196(approx). i call customer care no. so many times but i hvnt get any positve reply from them.
So plz solve my problem as soon as possible.
Thanking You,
Waiting for your reply

Sumit Raheja
[protected]

I was in prepaid connection with three nos, as i recd an enquiry call for cug connection, i accepted that and changed my three connections to postpaid with existing number, the same was activated from 22/07/09. Without informing they have disconnected the outgoing option for the two numbers of my parents which was in cug. Really iam fedup with this and immediately called airtel dealers who have called me for cug to cancel this postpaid connection.

I have also deposited Rs.300/- for each line and total Rs.900/- for 3 lines. Please help me i don't want to go here and their i want the existing number to be tranfered as prepaid as it was earlier.

Iam giving three nos here [protected], [protected] and [protected]

Hi,

I am the costumer of the airtel postpaid mobile no: [protected], I changed f&f offer number since long back ago with oral communication of costumer care. But to my surprise when I called to C.Care those people are telling that you didnt changed the f&f number then how can u get the discounts. though I called up several times and informed to C.Care to change my no. My request had been made to deaf ear and moreover when I said to check i[censored] have any doubt on this to plz check my recorded voice in your database. Now what I need is that as and when I informed about the discount from that date onwards till now, it should be implemented.

Hi Helping Team,

i have been using Airtel Gprs Plan for 249 rental.

i havt told in the start that i will be charged 20 ps per 50 kb surfing.

they charged me 7 thousand ruppes for only 7 days. i.e. 21 thousand per month

is it possible in realllity, Other CPs offer so smart services like

BSNL unlimted plan with 2 mbps, 15 thousand per month for industril and with UNLIMITED acess.

what the HELLL is this, airtel = 100 kbps, per month 21 thousand, no unlimited acess, what is this ?

i am NOT GOING TO PAY anything aprt from my actual use, ?

i will prefer to go to net on cyber cafe, even though i use Brodband on inetrnet cafe, i will be charged 10/ hour and for 10 hours ( this is maximum one person can surf ) i will be crged 100 rupees.

so, monthly 3 thousand ruppes. ok . this is NOT AT ALL aceepteble by anyone.

this is not a JOKE kind of thing airtel is offering its customer, .

please help me to solve this dilema. i am being cheated by airtel.

four drawbacks of airtel.

1) Low speed, less than 100 kbps
2) no unlimited surfing
3) EXCESSIVE HUGE billing like 7 thousands per week. huhhhhh enough...

Others have
1) 2 mbps speed, BSNL,
2) unlimted surfing
3) industrial plan.
4) proper billing like, 10 thousnad per month/

PLEASE HELP ME.