Airtel Complaints & Reviews

Dear Sir,

First of all when calling customer care they direct us to *121# for detail. On 4/9/2009 I enquired about bonus card recharge they suggest us to recharge with 65 for a year and A2A first Call will be charged 1/- for 2 min. and after that .40 p per min. A2O first call will be charged 1/- for 2 Min and after it, it will be .60 p and STD first call 2 min @ 1.50 after it .75p per min. and you will get 100 sms free per day. But there was not mentioned that 2 sms will be charged @ 1/- and then I will get the free sms. This is simple cheating. What is the procedure to stop this service

Hi I have a mobile number [protected] I am using is only for monthly plan wireless net connection(Mobile Office). 40.46 Rs. balance was in my account but I have received a message "Thanks for downloading JavaGame from Airtel Live WAP Service. You've been charged Rs. 40. Enjoy http://gclub.in" from 64611040.

Actually I have not download any type of game through Airtel Live WAP service.
I want the answer ??????? Return my 40 Rs. please please please ...
Also I don't want to buy "Sorry" "Not Possible" etc by my 40 Rs.

I am a prepaid Airtel customer with number [protected] from Bhubaneswar INDIA
every month I get the following message
your subscription for bollywood Fusion will get renewed in next two days, to unsubscribe go to (http;//203.200.118.92/airn/subs/unsb.aspx)from 55678 and

in next two days i get message from 54321 stating you've been renewed for bollywood Fusion subscription service on airtel WAP . you've been charged rs 15. and the money is deducted
whereas i have never subscribed to this
please do needful to unsubscribe me and take stern action against the above poeople to avoid troubling the subscribers

I had registerd complaints with airtel for call drops on road near 200ft road thoraipakkam - outside ETL Chennai1 - SEZ in may-jun.

I am facing similar call drops now even in my house ( located very near to crowded vijayanagar junction), "Emergency calls only" or no signal scenarios exists most of the time. I have even bought a new phone thinking that this might be an instrument problem. and looks like i have wasted my money and the same problem exists with the new phone also. i have registered complaints regarding the same with airtel in end of ju

My landline no. in Delhi, recd. an exorbitant bill of Rs. 3000+, while I usually get around Rs.[protected].

I emailed to Airtel to:
1. changeover my plan to lower one immediately. I checked the plan options from their website. Later I got a reply that, that specific plan did not exist.
I then suggested another plan. When I opted for that plan, they dilly-dallied for 7 days, and have now called to say they will change it in another 48 hours. THUS THEY MADE SURE THAT THEY WILLFLEECE ME FOR ADDITIONAL 10 DAYS.

2. I asked them to looked in to the high bill amount. On this they never reverted; but made sure to call me to remind me to pay the bill.

they always call up subscribers about upgrades - but never inform about newer/friendlier plans.

I am unnecessarily getting Cricket Alerts from Number[protected] though I have not subscribed for this service. Moreover my balance is getting deducted for this service. If these people wud have been in front of me I wud have spanked them.
Please look into the matter.... My mobile No is [protected]

I have not subscribed for the "Thoughts for the day" & "Love Tip" from 290603. I have started getting daily messages with the topic from the number above said Number. No response from Airtel after lodging Complent on 121. Please block SMS's from number 290603. and arrenge to refund/credit Rs.3/- per SMS's so far received with immediate effect.

http://125.21.241.88/mms.
how to retrieve http://125.21.241.88/mms. with login and password that are provided to me?

Dear Sir,
My name is vishup gupta, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from august to till this date.i am ready to pay applicable charges.please can you send through by my e-mail vishup.[protected]@gmail.com
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you

i have been using airtel for the last 3 to 4 yrs and always thought airtel to be the best despite their high tariff rates on calls.unfortunately,i am compelled to bring up a serious mismanagement on airtel's side.my airtel no which is [protected] is being constantly diverted to another number.at first i thought there must be something wrong with my phone settings and rechecked it many times.it is extremely frustrating to think my personal calls,smses were being read by another person.this is a gross violation of my fundamental rights.All this was brought to my attention a few months back but i never cared to find out.however out of the blue,my cell phone did not have any network today and i instintively removed my sim card ,dialled my no [protected] from another no and lo,it was answered by a woman whose no is [protected] and she herself told me she has been receiving smses and calls meant for me!!!
if this matter is not resolved within the next 24 hours ,i will lodged an FIR as this is a form of gross mental abuse anf infringement of my privacy.

Due to scratches, my airtel sim could not be access. As thats my permanent contact number, it becames inconvenient for me to change that.so i went to airtel office at sihgad road,pune on 1st september2009 and told about the problem. they took 75 Rs. from me and give me new airtel sim, they assure that my number will not change and the new sim will be activited on the that day only. But till today(10/09/2009), that sim card is not activated.I visited that office and also called customer care but that doesn't work...due to this i am suffering from lots of losses and airtel can not fulfill my losses...

1. I come to know on 2nd july 2009 when they have asked to pay Rs.5728/- for for the uses made between 22.5.2009 to21.06.2009.
the history was that I CALLED ON 9.5.2009 TO INQUIRE ABOUT CHANGE OF BILLPLAN IF AVAILABLE from Rs. 350/- per month for 500mb data Transfer to 49/- std plan because earlier whenever inquired they said no such plan is available.
2. CONSUMER CARE Executive given me a request number and instructed to visit the nearest airtel centre to process the request.
3. In between they changed the billplan.
4. I use the data card services during the said period as it was under old plan as we never proceeded to process the request as instructed by the customer care executive.
5. Started calling to repay the moneydaily at least 4-6 times a day.
6. Approached to its Nodal Officer as well appellate they only said request from your side therefore charges are valid, I Appealled that if I was aware that my plan is changed and each and every KB is Chargeable I did use the card accordingly because i have not visited to Airtel Centre to process the request.
ON 22.8.2009 SARIKA FROM AIRTEL NO.[protected], BETWEEN 1.30P.M. TO 4.00 P. M. CALLED ME TO PAY RS. 1,000/-She agreed to take it AS FULL AND FINAL SELLTLMENT AND ISSUE NO OBJECTION CERTIFICATE SHE AGREED AND ON THE RECEIPT IT IS WRITTEN AS" NOT FOR FULL AND FINAL SETTLEMENT" WHEN I INQUIRED FOR SAME SHE SAID WE ISSUE THIS RECEIPT TO EVERY ONE AND YOU WILL GET N.O.C. TILL 29.08.2009 AND GIVEN ME HER COMPANY TELEPHONE NO. TO TAKE MY FAITH AS IT WILL TAKE 2-3 DAYS TO ISSUE SHE ASSURED SHE WILL SEND THE N. O. C.
ON 29.08.2009 I RECEIVED A REMINDER TO REPAY BALANCE AMOUNT
ON 30.08.2009 RECIEVED A CALL FROM AIRTEL EXECUTIVE FROM[protected] .
I TOLD THAT I WAS EXPECTING N. O.C. FROM YR CO. ACCORDING TO ASSURANCE OF YOUR EXECUTIVE. THE EXECUTIVE NAME ATUL THREATEN TBY SAYING" I KNOW HOW TO DEAL WITH WITH YOU SUCH TYPE OF CUSTOMERS AS I COME ACROSS DAILY OF YOU TYPE OF CUSTOMERS AND I KNOW HOW TO GET THE MONEY BACK.
On 31.08.2009 I MADE A CALL TO COMPANY ON THE NUMBER WHICH WAS GIVEN BY SARIKE THE EXECUTIVE WHO ASSURED ME TO ISSUE NOC SOME OTHER PERSON PICKED THE CALL AND SAID THERE IN NO CUSTOMER CARE EXECUTIVE NAMELY SARIKA I FELT CHEATED
FEELING MENTALLY AND EMOTIONALLY VERY MUCH TORTURED SINCE TWO MONTHS.DO REQUEST YOU TO SOME STRINGENT ACTION .

I am Sarfraj Shigave, customer of Airtel since last 2 years. I have two postpaid mobile connections of Airtel. I am paying the Airtel bill on regulag time. I have paid all the bill before due dates. My mobile no.s are [protected] and [protected]. Since yesterday morning my second no. i.e. [protected] is showing not in use. Means when I am calling that no. its showing that this no. is not in use. I have tried to call customer care. They told me that as Airtel is updating system they cant do anything upto 11th of Sep. 2009. Today morning I went to your Tilak Road’s customer care service center. The office time is 10.00 am to 8.00 pm. The office opens at 9.30. I went there at 9.50. But the sweeper man refused me to seat in the office. He told me to wait outside the office. I asked him that I will wait inside as there are just 10 minutes remain. But he was speaking very rudely with me. Then up to 11.oo am no one Airtel employee was available in the office. At 11 o’clock one lady came. I told her my problem. She told me there are phones. So call on 888. I tried to call on 888, but the call was dropping. I again told her it’s not connecting. She can’t do anything; you have to wait for half an hour as express office employee will came half an hour late. I asked her “But office time is 10.00 to 8.00”. She told me those express officers are used to come late by half an hour daily. So we can’t do anything.”
In this way I was there up to 11.10 but no one was there to solve my problem. Then I have asked her where the complaint box is? She replied you can not do anything against us. You may either wait or you may go now.
This happens with me second time. Last time also when I had lost my cell I went there and asked the lady to block my card as it is postpaid connection. She replied first put the complaint in police station and come with complaint document; I told her I am going to put the complaint in police station. But first block my card. Even I had shown her my ID proofs as she is saying that how can we believe that this card is on your name?
tell me whether it is a customer care office or customer harassment office. Please tell me what to do?

Date: 8th Sep.2009
Respected Sir,

I Ganesh Bhaskarrao Jadhav residing at Sangamner having your Airtel Mobile M-Campus Plan ( Mobile No.[protected] & [protected]) from Last 1 year.

I have recharge on[protected] for 1 year validity period.

My Campus Plan is given as follows

Airtel M-Campus Member - Calling Charges 10 Paisa per minute for 24 hour 7 days week
Airtel to other Mobile (Except Campus) - Calling Charges 1 Rs. Per minute
Airtel M-Campus Member – SMS Charges 10 Paisa per SMS for 24 Hour
Airtel to other Mobile (Except Campus) - SMS 20 paisa per SMS
Airtel to Other (Except Campus) – STD Charges 2 Rs. Per minute
Airtel to other mobile (Except Campus) – Calling Charges on Saturday & Sunday 50 paisa
per minute for 24 hour
Airtel to other mobile (Except Campus) – SMS charges on Saturday & Sunday 10 paisa per
SMS for 24 hour

But from some days my charges were deducted more than above rate that is calling 25 paisa per minute or 1 Rs. Per minute & 1 Rs. For SMS

I have call to your customer care on[protected].25 PM & talk to your two customer care executive about above problem, they told me that on[protected] my plan is changed & it convert to Friends instead of Campus

I am very surprised that even if I have not given any information or not recharge any new plan then how it converts automatically at your end.

I request you herewith that check at your end how it happen & inform the same. Also convert my plan to campus again & credit my account wrongly excess charges deducted by you from[protected] to till date[protected] app. 20 outgoing calls Rs.40/- to Rs.50/-)

Also note that I want to keep this plan for next year also. Inform the recharge value for 1 year validity period. Also inform the above mentioned same plan I required, is it continued as it is or there is any change ?

I hope you look in this matter immediately & do needful
Awaiting your early reply for the same

Thanking you,

Yours Faithfully,
Ganesh Jadhav
[protected]

Dear sir,i am having mobile bearing no. [protected] of airtel from jharkhand circle. On 09/09/2009 they had automatically activated few services like Masala pack,Cricket pack, &twin packs & for this they had charged Rs 10 from my account balance without my consent & when i complained this to customer care they assured me that they will return back the amount and deactivate the services , but they failed to keep their words. So sir, please look into the matter &ask them to return the amount which they had illegally charged.
Thanking you
yours sincerely
Shekhar gaddhyan

I have participated in airtel discover india contest, my brother too. For one of the question he got the reply as the answer is right, but for me i got the reply for the same question as wrong answer. More over first they said only 100 question contest and now they starts from 101.... to ?. They ask to visit a website www.airtel.in/contest but there is no such one, The customer care executives do not respond for the same issue. the officials in the airtel office also do not give any proper response.

I had been using airtel prepaid for 4 years.but from the last 1 months i received the message like
"Thank you for subscribing to Spicy jokes pack. your have been charged rs 10 for 10 days. To unsubscribe Dial[protected]Toll free)"
without my subscription my balance was deducted 10 rs for every 10 days. Even though I unsubscribed by[protected] number, it is giving me the message that " I'm not subscribed for any services".please do the need correction or i will change my service.

R/DEAR SIR


I AM A CUSTOMER OF BHAITE AIRTEL ANDHARAPRADESH(A.P.) I WAS FILL VALUE VOUCHER RS.64/- BY ESY RECHARGE IN MY MOBILE NO.[protected] ON DATE 24AUG.09 DEALER TELL ME AFTER FILL THIS V.V. MY EFFECTIVE CALL RATE A TO A 40PS./MIN & OTHER GSM 60/-PS.
BUT MY CURRENT CALL RATE IS 1 RUPEE TO ALL LOCAL MOB. I WAS CALL AIRTEL CUSTUMOR CARE THEY GIVE ME COMPLIANT NO. & SAY TOMORROW YOUR CALL RATES DIS CREASE BUT MY CALL RATE NOT DIS CREASE TILL TODAY .PLEASE REGISTER MY COMPLAINT REFUND BALANCE IN MY CELL A/C & ACTION AGAIN EST AIRTEL THEY ALREADY DISCONNECT MY CC SERVICE . THANKS


ANOOP JAIN FROM TIRUPATI A.P.

Worst Experience......When i connect my SIM its saying registration failed...

Hello,

I have facing issue with my number for the past 4 days. My new number i have call forwarded to my airtel landline number when iam out of town, now i connected my SIM to my mobile it is saying registration failed. But call forward is still in active.

I called 121 from my another number and informed them they done all the work they can but still it is not resolved at last they asked me to change the SIM card which might be the problem and i did that too on Saturday Evening 7pm (5th Sep) and informed the new sim number to backend team from Kodambakkam Airtel showroom, they said it will be active in 12 hrs. I called today and checked with Airtel and they said new SIM number is not updated. I dont know whats happening with your updation process. When i ask to connect to escalation officer or higher authority or to give me the complaint number they are not doing it. The number which stated in my email for escaltion [protected]-nodal officer & [protected] appellate authority always in busy.

I need someone to answer what happened to my old sim and what the status of the new sim number i gave to airtel and when this problem can be fixed. Pls treat this as priority and expecting your favourable response. Really worried of choosing airtel, this is my office CUG connection i need to forward your response to my management.

Date: 08th September 2009
To
Bharti Airtel
D-184
Okhla Industrial Area, Phase - I,
New Delhi - 110 020.

Dear Sir,

This is to inform you that I have a prepaid mobile connection from Airtel No. [protected]. Lately from 26th August 2009 I am having a problem with the balance on my account. My account is debited continuously on account of downloading songs and Subscribing to Hello Tunes without my knowledge or consent. I have never ever subscribed to Hello Tunes or downloaded any song on my number but these are getting activated on my number continuously. The sequence of events is as follows:

1. On 26th August 09 Bal on my mobile was Rs 114.79. At around 09.15 pm I received two sms stating that my acct has been debited Rs 15/- and Rs 30/- on for subscription to Hello Tunes and downloading song which I had never subscribed for. This brought my balance down to Rs 69.79. I spoke to Mr. Rahul at your Customer Service Dept at around 09.30 pm and he informed that this was happening due to technical error at your end; He also agreed to refund the debited amount back. The transaction Id for this was [protected]. He also deactivated the services of hello tunes after I tols him that this was activated without my consent or knowledge and I do not require these services.

2. On 27th August 09 my account was again debited for Rs 62/- for subscription to Hello tunes and downloading songs again without my knowledge and consent. This brought my balance down to Rs 7.79. I spoke to Mr. Ankit at your customer service dept at approx 11.00 am and he refunded back Rs 47/- online. Ref Id for this is [protected]. The balance was 54.79 now. I received a call from your airtel assuring that the balance amount of Rs 60/- will also be refunded approx around 12.35 am. Ankit confirmed he is deactivating the services of hello tunes from his end and I would not face any problems later.

3. Again on 27th August 09 my account got further debited for Rs 25/- at around approx 2.45 pm for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 29.79. I spoke to Ms Bhavna at your customer service dept from your GK II Outlet and she refunded back Rs 30/- approx around 3.45 pm. bringing the balance upto 59.79.

4. Again at around 4.30 pm on 27th August 09 there was a further deduction of Rs 45/- for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 14.79. I spoke to Mr Vinod at Customer Service Dept at around 6.50 pm the ref id for this is[protected].He also promised that he is deactivating the services of hello tunes.

5. In the morning of 28th Aug 09 I spoke to Mr. Akshan at customer service at around 10.15 am regarding deductions due to Hello Tune Preview Manager. He transferred the call to Mr. Tauseef who once again confirmed that Rs 60/- will be refunded on 28th August 09 and ref id for this is [protected]. He also agreed to refund Rs 45/- online. I told him there is no point since it will again get debited within 20 - 30 minutes automatically for this hello tune service and downloading songs again without my knowledge and consent. He assured it would not happen since he is deactivating the services. He also confirmed refunds will be done on 28th August 09 and ref id for this is [protected].

6. On 28th August refund of Rs 60/- was done by Airtel and I received a call at 01.20 pm for the same. I spoke to Mr. Rajesh Chauhan at your Customer Service at around 8.30 pm and got a refund of Rs 40/- . Ref Id for the same is [protected].



7. On 29th August 09 there was deductions once again on my account due to activation of News Pack once again without my knowledge or consent. I spoke to Mr. Mumtaz and Mr. Naren regarding this at around 9.45 am. They registered me once again for DO NOT DISTURB SERVICE although I had previously registered for it. I spoke to Mr. Sameer who is a Floor Incharge at your Customer Service and he refunded back the amount debited. The ref id for this is[protected]. This refunded brought my account balance to the correct amount.

8. But unfortunately again on the morning of 06th Sept 09 I found money deducted from account for subscribing to Pre Listen options once again without my knowledge and consent. I spoke to Mr. Shahbaz regarding this. The complaint id for this is[protected]. Again in the afternoon at around 2.00 pm there were further deductions and that is when I decided to visit your Gurgaon Sahara Mall Customer Service to sort this inspite of being very busy. I visited your Office at Sahara Mall and by then I found out there had been further continuous deductions on my acct when I checked my balance bringing my acct balance to Rs 9.79. In fact my balance got deducted while I was in your office in front of your personnel and I showed it to them. They could not give me any satisfactory solution to why this was happening automatically. I met Mr. Mohnish there and he refunded back Rs 100/- on my account saying that Airtel Live is getting activated in my acct. he also confirmed that he is deactivating the Services which were active and also showed me message regarding
that. There were no further deductions on 06th Aug 09 or 7th August Morning and Afternoon. I MUST POINT OUT HERE THAT THROUGHOUT THIS DURATION THE MOBILE WAS CONSTANTLY WITH ME AND SWITCHED OFF IN THE NIGHT OF 06TH AUG AND 07TH AUG. Again on 08th Aug morning I get a sms saying that Rs 15/- has been further deducted for downloading some song which I am not aware of without my knowledge and consent. I spoke to Mr Mohnish who had given me his mobile number [protected] and works at your Sahara Mall Outlet. He told me to contact Customer Service to speak regarding this. I called Customer Service at 10.10 am on 08th September 09 and spoke to Mr. Abhijit who confirmed that Airtel Live Services were still active on my acct inspite of Mr. Mohnish deactivating them on 06th Sep. And I had not subscribed for any AIRTEL ADDITIONAL SERVICES AND NEITHER DO I WISH TO SUBSCRIBE FOR THESE. Mr. Abhijit confirmed that this is happening due to technical fault at your end and agreed to refund the money that had got debited. The ref id for this is 08119275. I also spoke to Mr. Mohnish once again regarding this who insisted that this was happening due to my fault.

I am requesting you to kindly look into this matter and solve this once and for all because I am sick and tired of calling your Customer Service every second day regarding this and not getting any permanent solution about this. There is no point you refunding me the money and it again getting debited automatically. Hence I request you to kindly investigate my case with your Technical Department and give me a solution to this. I have been unable to contact your Technical Department inspite of trying numerous times. If you are unable to offer me a solution to this then I will be left with no other option but to cancel and discontinue my all other AIRTEL connections eg. Other mobile, landlines and Broadband.

I hope you will look into this matter and offer me a permanent solution for this matter.

Regards

Jaysurya Choudhury
New Delhi - 19
Mob [protected]