[Resolved]  Airtel — Not receiving transaction password SMS from Banks/vendors

Address:

Bangalore, Karnataka

Dear Sir,

I have a postpaid Artel mobile connection - [protected], active since May 2006. Since late 2009, I have noticed a serious problem: the high security transaction passwords sent by my bankers/share brokers/mobile shopping providers etc are not being received on my phone. The agencies involved had, in all cases, confirmed that the messages had been going out from their servers. I had lodged at least 25 complaints on different occasions with Airtel, and they have not been able to resolve the issue till date. They have been coming up with the following excuses everytime:

1. Problem is not with Airtel (I used to contact the banks on all those occasions and confirm that the messages had indeed been sent. To confirm further, I had deregistered my Airtel mobile number and had registered another BSNL number and the messages used to arrive promptly, falsifying the Airtel claims!)

2. The problem is with the handset (I had tried the SIM on at least five different handsets and the issue has been persisting, again proving Airtel wrong.)

3. This is happening because I am registered for DND services (I have been registered for the DND since 2007, and till late 2009 I had no problems in receiving the messages from my bankers - again a false claim by Airtel!)

My latest complaint No. is 34042748 dated 24th September 2010.

Without receiving the verification codes/transaction passwords from the bankers/vendors, I will not be able to do net banking transactions/online services from vendors. The main agencies whose messages I have not been getting on my mobile (Airtel [protected]) are:

1. Kotak Securities
2. State Bank of India
3. NG-Pay
4. IRCTC

Please help.

Thanks & Regards
-Sreepal Warrier
Bangalore