Airtel Complaints & Reviews

I really gets harrassed even if I am not using Airtel Live but still charged Rs.-50/-per month and a message comes to me from 64611010/ 64611050/ 543212 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 50.

How to get rid of the problem? If anybody knows, please help me. How to unsubscribe such rubbish things?I am not using Airtel Live but still from my Chagred Rs 50 per month and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 50.enjoy...

Please deactivate this services on My Mobile no.-[protected]

Dear sir
i had purchased a postpaid connection( 299 mazik plan by paying Rs 500) from bharti airtel in 2nd april 2009 which was activated on the next day.but on 8th april i had got a sms from 121 for submiting my documents to the airtel reletionship center in 72 hours while i already submited my document ( a copy of pan card, acopy of rasan card) when i purchase the plan. but when i was again going for submiting the doc. they (airtel relationship center HILINE M-5 connaught place New Delhi -110001 E MAIL :cp.[protected]@airtel, in ) said the rasan card is not valid for addres proof while customer care says its valid & i also have a govt. bank account state bank of patiala.. but they will not reciving the same.


kindly solve my problems as soon as possible .

thanking you ardip negi

ernst &young pvt ltd
6th floor h.t.house
k.g. marg new delho 110001

I have a two airtel post paid connection [protected], and [protected]. At the time of opening a post paid connection I receive the oral communication regarding airtel plan to airtel sales team member and I select a first number was under cug in Bharti Axa Group and second number was add-onn. I got a oral conformation regarding payment detail also. The first number plan is Rs.199 monthly rental plus 300 minutes free call mobile to mobile and 200 sms free. And second number plan (add-on) monthly rental is Rs.99 only and 100 minutes free call to any mobile. But the airtel sales team changing my plan without my knowledge against the add-on number. I am not finding in First month fill I found that error on second month bill.

8th jan 2009 I registered my complaint regarding wrong commitment provided by airtel sales team and I am asking rework on my bill. The complaint number is 20145743.
And I receive the airtel brand watch as a gift of opening an add-on number (but it is not working).
Before I talk to (121) airtel customer care, I thought the executive change my plan but after spoke to customer care I got the information plan is not changed, there is no plan like Rs.99 Add-on, and I got a clear conformation from airtel customer care airtel executive given a wrong commitment.
And I try to discuss regarding my problem to that particular airtel executive, but never attend my call
Now I am receive the legal notice from airtel. Because of legal notice I not able to work my job freely and affected in mental wise.

In legal notice they are given two contact numbers for any queries regarding the letter.the two numbers are [protected] and [protected] but both the number are not able to contact because two reason are 1. Not reachable 2. Nobody attend the call when the connection is not busy.

After some period I am sending mail to [protected]@airtelindia.com and I get reply from airtel but they are said your plan is Rs.149(Rs.99 for rental and Rs.50 for Unlimited cug). Actually I am asking Rs.99 plan without Cug plan.

And I given a clear information and picture regarding error to airtel but they are not accepting my point of view. And they are got the conformation to Executive, So they are always telling Rs 149 Plan is activated for you some times they are not sending any reply other than auto - acknowledgment. This is the issue I am not given any conformation to activate to Rs.149 plan.

After finding error I am not using [protected] this number. But they are send a bill to me for non-using month also.

I AM ARUN VHARAMBALE MY POST PAID NUMBER IS - [protected]. MY OUTGOING CALLS

STOP FROM[protected]. MY MONTHLY BILL GENERATE ON 2ND APRIL 2009. AMONUT OF

THAT BILL WAS - RS - 1843. I WAS PAY RS - 2000 ON 10TH APRIL 2009 @ 2.55 PM .BUT


MY DUE DATE IS[protected].


TRANSACTION ID IS[protected], ARC CODE IS - MPU924, ARC NAME IS - V-CONNECT

ARC MOBILE NO IS - [protected], DHANKAWADI, PUNE.

AFTER CALLING CUSTOMER CARE HE SAID THAT MY TOTAL USAGES IS RS - 4318. BUT MY

OUTSTANDING AMOUNT IS RS - 1843 UP TO[protected] AND MY UNBILLED AMOUNT FROM

[protected] TO[protected] IS ONLY RS - 338. SO IT IS IMPOSSIBLE THAT MY TOTAL USAGES

IS RS - 4318. SO I REQUEST YOU THAT PLEASE SEND ME TOTAL DETAILS OF MY USAGES.

AND MY BUSINESS LOSS IS OCCOUR FROM LAST 2 DAYS. SO PLEASE TAKE NECESSARY

ACTION.

AND I REQUEST YOU THAT PLEASE SEND ME MONTHLY OUTING CALLS DETAILS FROM MY NO -

[protected]. TO MY MAIL ID - a.[protected]@yahoo.com

REGARDS

ARUN VHARAMBALE

I am a user of Airtel Broadband Service at Chandigarh. I was until 15th FEB-09 using VOIP service provided by at www.joip.com (Globarange). But suddenly on the said day the voice portocol to the service as blocked. My VOIP service provider in response to my complaint gave me a written reply that there was blockage by my telecom service. I have since lodged several compliants with the Airtel Broadband Services, and they have deliberately pretended not have understood the problem. I evenprovided my username and password of the VOIP service to their local technical head but his attitude is also appaling and behaviou inimical towards the customers. I have forwarded the email of my VOIP service provider to Airtel but they have not responded. The Airtel is so callous that despite my repeated requests to terminate the connection they are not doing so. Should I go to Consumers Court to get restoration of blocked voice protocol service and for getting Airtel penalised for customer harrasment.

my mobile no is 71410736 at delhi. i got sms on 10 apr 09 for lifetime validity and rs 100 talktime for recharge of rs 111 from message centre [protected]at 1525 h till 15 apr. i recharged at 756 pm . the recharge from message centre [protected] has not given lifetime validity. this needs to be sorted out and life validity given to me.
regards,
pp khandekar

Dear Sir,
I am stanley from mulund west, my mobile number is [protected].My problem is Rupess 2 is reduced from my ACCOUNT BALANCE EVERYDAY. Because of which i tried calling the customer care 123 which doesn't allow me to connect to any call center person to talk with about this problem.Please do the needful.I think i am wasting my money everyday and i want to cancel the airtel service as soon as possible if you don't take any action.

I had a tech problem from 3th of April 2009 regarding the technical problems faced by my Airtel Digital Tv. I called the call centre on 4th to log in my complaint, which they did and till date are just calling me up and promising me that my problem would be resolved. Today I called up Airtel again ( and I have been calling them up on regular basis) and now they have given me a fresh date by which the problem would be resolved; and the date is 15th April 2009 (luckily not 2010)
I wish to discontinue the Airtel service nad get a refund on my installa tion and recahrge that I have paid. Can you help me???
details of the email attached (this one of the mails)

Dear Mr. Sthelekar,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding signal issue.

Please accept our apologies for inconvenience faced by you.


We deeply regret the unpleasant experience you had while getting solution and apologize for the same.

We would like to inform you that your complaint has been forwarded to the concern department for the signal problem that you are facing. The complaint number for the same is 637225. The Concern department would contact you by 17:00:00 Hours on 15 April 09.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.


Regards,
Fatima Khan.
Airtel digital TV.

PS: Incase you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof


---- Original Message ----

I had made a complaint yesterday regarding my set top box not recieving any

signals from 4th April 09 till the mailing of this message. The complaint id is 628331. I was promised that some one would attend to my problems on 5th April by 2 p.m. I am amazed by your service ! I got a sms from your 247 no saying

that my query has been resolved. I would like to know how? 1. When did your

tech come to my place? 2. Did he send you a report saying that all is well?
3.
Does some one check with the cust before sending the 'query resolved' sms.
This is an epitome o[censored]nprofessional and negligent behaviour.
Pl discontinue my membership and refund my amount, if you take 2 and 3 days to resolve an issue. This is worst than the local cable guy.




VIJAY STHALEKAR
[protected]Sent from BlackBerry. on Airtel

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Airtel gave a post paid connection to me in Mar 09 at Delhi with 12 months advance rental. They promptly stop outgoing one fine day saying that its Because my cridt limit of Rs 500 has been exceeded. I was never informed of this. When I checked up, for a 14 Apr due date I prepaid the amount of Rs 700 on 06 March 09 with assurance that all services ahall be restored. In the evening, When I checked personnaly at the Airtel office at DWARKA, now they said address verifaction has failed. By next day morning the connection had been terminated. Now I dont know what to do than move the court. I hope no other customer suffered like this.

Hi,

I had approached consumer complaints forum with a hope that I will be the matter will get resolved.

The complaint is in regard to my Airtel Connection. The trail mail is atatched for reference.


TRAIL OF MAILS WITH AIRTEL

Hi Mr Imran Khan,

The trail of mails below is self explanatory. While going through your website i took a screen shot of the list of Appellate officer names that were appearing on your website. As I have been corresponding with Airtel from quite sometime but as of date i have received reply to my mails from different people.

As you name was appearing on the website of Airtel on dated 2nd April 2009.( Attached Screen Shot for your reference).

In order to keep you posted on the below mentioned matter I am forwarding this mail .

In the absence of satisfactory reply and action from Airtel I am bound to take this matter to TRAI and Consumer & Criminal Court.

FYI...

Regards
Sanjeev Bhatia
Advocate-
[protected]

Screen Shot Details:

Kindly fill in the Complaint Form to mail us complaints (resolved not to your satisfaction at Nodal level) to respective Appellate Authorities listed below.

Circle
Officer Name
E-Mail Address
Phone No.
Fax No.
Office Address

Delhi
Imran Khan
appellate.[protected]@airtel.in
+ 91 [protected]
+ 91 [protected]
D-184, Okhla Industrial Area, Phase - I, New Delhi - 110 020.

Punjab
Yogendra S Gusain
appellate.[protected]@airtel.in
+ 91 [protected]
+ 91 [protected]
C-25, Industrial Area, Phase 2, SAS Nagar, Mohali - 160055

UP(West) & Uttarakhand
Rishi Gumber
appellate.[protected]@airtel.in
+ 91 [protected]

Bharti Airtel Limited
C-31, Divider Road, Ganga Nagar
Mawana Road
Meerut - 250004

UP East
Rishi Gumber
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
Jehangirabad Palace, 12, Rani Laxhmi Bai Marg, Near Tulsi Traders, Hazrat Ganj, Lucknow, (UP)

Haryana
Yogendra S Gusain
appellate.[protected]@airtel.in
+91 [protected]
+91 [protected]
85, Durand Road, Ambala Cantt., 133001, Haryana

Himachal Pradesh
Yogendra S Gusain
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009

Jammu & Kashmir
Anuj Bahuguna
appellate.[protected]@airtel.in
+ 91 [protected]
[protected]
B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012

Mumbai
Jaspreet Arora
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai - 400064, Maharashtra

Maharashtra & Goa
Jaspreet Arora
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
Vega Centre, A-Building, Shankarseth Road, Next to Income Tax Office, Swargate, Pune - 411 037

Gujarat
Niti Sharma
appellate.[protected]@airtel.in
+91 [protected]
+[protected]
Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054

MP & Chattisgarh
Kapila Banerjee
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh

Rajasthan
Himani Bhatnagar
appellate.[protected]@airtel.in
+91 [protected]
+[protected]
K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur, RAJASTHAN

Karnataka
T Sajit
appellate.[protected]@airtel.in
+ 91 [protected]
+91 [protected]
55, Divyasree Towers, Bannerghatta Road, Bangalore 560 029

Andhra Pradesh
Manjula Menon
appellate.[protected]@airtel.in
+91 [protected]
+91 [protected]
Splendid Towers, Opp.Begumpet Police Station, Begumpet, Hyderabad - 500 016.

Tamil Nadu
Radhika Ramesh
appellate.[protected]@airtel.in
+ 91 [protected]
+ 91 [protected]
Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028

Chennai
Radhika Ramesh
appellate.[protected]@airtel.in
+ 91 [protected]
+ 91 [protected]
Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028

Kerala
Shihab VK
appellate.[protected]@airtel.in
+ 91 [protected]
+ 91 [protected]
N H Bypass Kundanoor Jn, Maradu P O Kochi 682034.Kerala.

Kolkata
Sohini Anand
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
G.P.Tronics Building, Y 17, Block EP, Sector 5, Salt Lake, Kolkata - 700 091, West Bengal

Bihar & Jharkhand
Sharique Raza
appellate.[protected]@airtel.in
+91 [protected]
+[protected]
Anand Vihar, 7th Floor, Guinea Motors, West Boring Canal Rd., Patna - 800001

West Bengal
Sohini Anand
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
G.P.Tronics Building, Y 17, Block EP, Sector 5, Salt Lake, Kolkata - 700 091, West Bengal

Orissa
Albert Hainston Fernandez
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
Epari Plaza, C-653, Janpata, Kharvellanagar, Unit 3, Bhubaneswar - 751001 Orissa

Assam
Sourin C Buragohain
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
Mega Plaza, 4th Floor, G.S.Road, Christian Basti, Guwahati 781005

North East
Sourin C Buragohain
appellate.[protected]@airtel.in
+ 91 [protected]
+[protected]
Mega Plaza, 4th Floor, G.S.Road, Christian Basti, Guwathi 5









[protected] Forwarded message[protected]
From: Sanjeev Bhatia <[protected]@googlemail.com>
Date: Tue, Mar 17, 2009 at 2:49 PM
Subject: Re: Regarding your Airtel Mobile [protected]
To: Appellate.[protected]@airtel.in
Cc: [protected]@rediffmail.com, [protected]@gmail.com, [protected]@rediffmail.com



Hi Mr Haider/Mr.Pathak

This is in reference to your e-mail dated March 16, 2009 and our telecon at 15:32 Hrs where in you had called me up from a landline phone i.e.,[protected].

Per your paragraph '2' "As per your telephonic conversation with the undersigned, we have pursued our record and found that the consent for the bill plan change to Airtel call at 1 plan chargeable @Rs.599/month was given on 30 November 2007 and the bill plan was changed accordingly. Hence we regret the infeasibility to reverse any charges."

I totally deny to the above statement "that a consent was given by me to change the bill plan at 1 plan chargeable @Rs.599/month on 30 November 2007".No such consent was ever given till date to change my bill plan.

Per Paragraph 3 "Reference to your complaint against our collection agency. We do understand your concern and how upsetting such a situation can be. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels. We apologize for any inconvenience you have faced".

Further, on threatening calls from collection agencies to me and my family you had replied that taking action against Collection Agencies is your Internal Matter and you can't share that with me.

"Do Confirm understanding on the above"

The kind of irresponsibility and attitude you people have shown in replying to my queries was never expected and not at all acceptable.

It has been my bad luck that I had taken up the matter with you people keeping the faith that you might me the right approach but you proved me wrong.

It is disappointing to inform you that NO SATISFACTORY REPLY was given by you people and instead of resolving the matter you had always tried to get rid circumvent the facts and are encouraging me to take the matter to Higher Authorities


Rgs
Sanjeev Bhatia
[protected]


On Mon, Mar 16, 2009 at 3:48 PM, <Appellate.[protected]@airtel.in> wrote:
>
>
>
>
> Dear Mr. Bhatia,
>
>
> Thank you for writing to Airtel.
>
> This has reference to your e-mail dated 10 March 2009 regarding the bill plan change issue for your Airtel number [protected].
>
> As per your telephonic conversation with the undersigned, we have pursued our record and found that the consent for the bill plan change to Airtel call at 1 plan chargeable @Rs.599/month was given on 30 November 2007 and the bill plan was changed accordingly. Hence we regret the infeasibility to reverse any charges.
>
> Reference to your complaint against our collection agency. We do understand your concern and how upsetting such a situation can be. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels. We apologize for any inconvenience you have faced.
>
> In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.
>
> You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
>
> If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
>
> Assuring you the best of our services.
>
>
> Regards
> Zeeshan Haider
> Appellate Officer
> Airtel
>
>
>[protected][protected][protected][protected][protected][protected][protected...⇄
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
>
>
> The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.
>
>
>
>
>
>
>
> Sanjeev Bhatia <[protected]@googlemail.com>
>
>[protected]:56 PM
>
> To
> Appellate.[protected]@Airtel.in
> cc
> [protected]@gmail.com, [protected]@rediffmail.com, [protected]@rediffmail.com
> Subject
> Re: Fw: Regarding your Airtel Mobile [protected]-URGENT
> P Please do not print this e-mail unless it is absolutely necessary P
>
>
>
>
> Hi,
>
> It has been almost 22 days post my email dated 16th February 2009 and our telecon on same date in the matter addressed to you via email's regarding my mobile number [protected] .
>
> Per our telecon it was informed that the matter is taken into consideration and investigation in the matter had been initiated and will revert back with all the details, on priority basis.
>
> Request you to please revert on above matter with in 72 hours and treat the matter as urgent.
>
> Regards
>
> Sanjeev Bhatia
>
>
>
>
> -- Original Message --
>
> From: Appellate.[protected]@Airtel.in
> To: [protected]@rediffmail.com
> Subject: Regarding your Airtel Mobile [protected]
>
> Regards
>
> Sanjeev Bhatia
>
>
>
>
>[protected] Forwarded message[protected]
> From: Appellate.[protected]@Airtel.in
> To: [protected]@rediffmail.com
> Date:
> Subject: Regarding your Airtel Mobile [protected]
>
>
>
>
> Dear Mr. Bhatia,
>
>
>
> Thank you for writing to Airtel.
>
>
>
> This has reference to your e-mail dated 16 February 2009 regarding the bill plan change and the collection call srelated issue for your Airtel number [protected].
>
>
>
> As per your telephonic conversation with the undersigned, we have noted down the complaint for the same and will revert on priority basis.
>
>
>
> In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.
>
>
>
> You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
>
>
>
> If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
>
> Assuring you the best of our services.
>
>
> Regards
> Satish Pathak
> Appellate Officer
> Airtel
>
>
>[protected][protected][protected][protected][protected][protected][protected...⇄
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
>
>
> The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.
>
>
>
>
>
>
> "sanjeev bhatia" <[protected]@rediffmail.com>
>
>[protected]:03 AM
>
> To
> <Appellate.[protected]@Airtel.in>
> cc
> <[protected]@rediffmail.com>, <[protected]@gmail.com>
> Subject
> Re: Re: Regarding your Airtel Mobile [protected]
>
> P Please do not print this e-mail unless it is absolutely necessary P
>
>
>
>
>
> Dear Mr, Pathak,
>
> 1.First to remind you that this letter is not all about ‘bill Plan change issue” as referred by you in your e-mail dated 22nd January 2009. If you had gone through the entire details of the attached document (referred as Compliant Letter) in the e-mail addressed to you dated 20th January 2009, then you could have noted that there are other major concerns which I had highlighted and raised in the complaint letter which I guess either you had missed on or had ignored them and had constrained yourself posing my complaint as a simple‘bill Plan change issue”.
> 2.I do agree that the hitch started with the “bill plan change issue” but there are other connected issues which I had requested you to consider upon and reply to them with an appropriate action.
> 3.I completely disagree with your statement made in paragraph 2 of your e-mail in which it is stated by you that“since you had not interacted with customer care, I request you to kindly call 121 or SMS your complaint details to 121 or email at [protected]@airtelindia.com”. If you had gone through paragraph 4 and 9 of my complaint letter which itself clearly states that numerous calls were made to the customer care however no fruitful step were taken by customer care executive to resolve the issue
>
> The extract of Paragraph 4 and 9 of the complaint letter are as follows for your ready reference
>
> “Paragraph 4 of the complaint letter “Since then I made up numerous calls to customer care executive and no fruitful step was taken to resolve the matter to my level of satisfaction and each time call was ended with an assurance and thank you stating that the “That matter will be resolved and they will get back to me with in 24 hrs or 48 hrs of the call”. Further, without resolving the matter services (both incoming and out going) to the above stated number were barred by the Airtel. I got in touch with customer care executive numerous time and each time, as stated earlier it was assured that they will get back to me with in 24 hours of the call made /complaint registered and will resolve the issue but no heed was given to the calls made/complaints registered by me to either resolve the issue or activate and re-in-state the services on the above stated number (i.e., [protected]). Even I requested the customer care executive to send in some representative who is aware about the entire issue with whom I can discuss the matter same could the same could be resolved without further delay”.
>
> “Paragraph No. 9 of the complaint letter “As I was using the number and it was my priority to get the services resumed on it, I again pulled my socks and spoke to a customer care executive. however this time a new reply was ready for me that the number is “Out of Service” and they don’t have the any details/ access to the number, however, the entire issue will be forwarded to their Manager and as usual the conversation came to an end with an so called assurance that “will revert back with in 24 Hrs” and “Thank you”
>
> 4.Further, to my understanding if matter is not resolved at “customer care level” then one may approach Nodal and Appellate desk for resolving the issue and for your kind observation it is only when the matter was not resolved by the customer care executive and legal representative of Airtel and had approached you
> Secondly, after receiving legal notices, false promises by the legal representative and threatening calls you expect me to go back and discuss the same with customer care executive.
> It is really surprising to know that instead of looking into the matter on you own you are directing me back to customer care.
>
> 5.It is requested to access account for numbers [protected] as alloted to Sanjeev Bhatia and [protected]( Satish Singh) from where calls/request were made to customer care for resolving the issue as requested in attached document in email dated 20th January 2009, In case you are not unable to get the call logs then kindly let me know the source from where I can get the call logs for the complaints made to the customer care so that the same can be provided to you.
>
> 6.It is once again requested to carefully read through my complaint letter once again and look into the matter at earliest and keeping the value of mine’s and yours time in mind provide me with an satisfactory explanation to my concerns and ill-treatment given by Airtel to me.
>
> 7.In case you are not able provide me with a satisfactory reply I would be bound to take the matter to the higher and competent authorities.
>
> Note: The Letter dated 20 January 2009 had been attached for your ready reference.
>
> Regards
> sanjeev Bhatia
> [protected]
>
> On Fri, 23 Jan 2009 17:13:55 +0530 wrote
> >
> >Dear Mr. Pathak,
> >
> >Thanks for replying will get back to you.
> >
> >Rgd
> >Sanjeev Bhatia
> >
> >
> >On Thu, 22 Jan 2009 Appellate.[protected]@Airtel.in wrote :
> >> Dear Mr. Bhatia,
> >>
> >>Thank you for writing to Airtel.
> >>This has reference to your e-mail dated 20 January 2009 regarding the
> >>bill plan change issue for your Airtel number [protected].
> >>
> >>We have received your complaint however as per the records available with
> >>us, this is the first time you are raising this issue to us. We wish to
> >>inform you that Nodal & Appellate Desk is available for any unresolved
> >>complaint that you might have. Since you have not previously interacted
> >>with Customer Care, I request you to kindly call 121 or SMS your complaint
> >>details to 121 or email at [protected]@airtelindia.com. We assure that your
> >>complaint will be attended to & resolved. In case, you are not satisfied
> >>by the resolution, kindly feel free to call the Nodal / Appellate desk or
> >>write to us.
> >>In future too, please feel free to speak to our call centre executive on
> >>121 (toll-free) regarding any issue/concern. You can also email us at
> >>[protected]@airtelindia.com.
> >>You can get in touch with the Nodal Officer with your earlier request or
> >>complaint number if it's still unresolved. You may send an email at
> >>Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to
> >>6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
> >>your complaint in 10 days.
> >>If you do not receive a satisfactory response from Nodal officer you may
> >>send an email at appellate.[protected]@airtel.in. or you may call at [protected]
> >> from 9:30 AM to 6:30 PM Monday to Friday.
> >>
> >>Assuring you the best of our services.
> >>
> >>Regards
> >>Satish Pathak
> >>Appellate Officer
> >>Airtel
> >>
> >>[protected][protected][protected][protected][protected][protected][prote...⇄
> >>DISCLAIMER AND CONFIDENTIALITY NOTE:
> >>
> >>
> >>The information in this email is confidential, and intended solely for the
> >>addressee. Access to this e-mail by anyone else is unauthorized. Any
> >>copying or further distribution beyond the original addressee is not
> >>intended, and may be unlawful. The opinions expressed are those of the
> >>sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >>e-mail has been successfully scanned for presence of virus. It is
> >>recommended to scan the attachment before launching.
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>"sanjeev bhatia"
> >>[protected]:53 PM
> >>Please respond to
> >>"sanjeev bhatia"
> >>
> >>
> >>To
> >>nodalofficer.[protected]@airtel.in
> >>cc
> >>appellate.[protected]@airtel.in, "sbhatia15", "bhatiarcf"
> >>
> >>Subject
> >>Re: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]
> >> P Please do not print this e-mail unless it is absolutely
> >>necessary P
> >>
> >>
> >>
> >>
> >>
> >>Hi,
> >>This complaint is in respect to my Mobile number [protected]. I am
> >>attaching a word document request you to refer the same for more details
> >>and intervene in the matter.
> >>
> >>best regards
> >>Sanjeev Bhatia
> >>[protected]
> >>
> >>On Fri, 12 Sep 2008 sanjeev bhatia wrote :
> >> >
> >> >Hi,
> >> >
> >> >Thanks for providing the information, but I want to know reason's for
> >>permanent disconnection of the same.
> >> >
> >> >Best regards
> >> >Sanjeev Bhatia
> >> >
> >> >On Thu, 11 Sep 2008 [protected]@airtelindia.com wrote :
> >> > >Dear Mr. Bhatia,
> >> > >
> >> > >
> >> > >Thank you for contacting Airtel.
> >> > >
> >> > >This is with reference to your email regarding status of your Airtel
> >>mobile number [protected].
> >> > >
> >> > >We wish to inform you that your Airtel number is permanently
> >>disconnected from our side from 11 June 2008.
> >> > >
> >> > >It has always been our endeavor to provide you with the best customer
> >>service and we assure you of our sincere commitment to meet all your
> >>future requirements too.
> >> > >
> >> > >We value your association with Airtel.
> >> > >
> >> > >
> >> > >Regards,
> >> > >
> >> > >Ashish Tiwari
> >> > >Customer Services
> >> > >Airtel
> >> > >
> >> > >
> >> >
> >> >[protected][protected][protected][protected][protected]--
> >> > >
> >> > >DISCLAIMER AND CONFIDENTIALITY NOTE:
> >> > >
> >> > >The information in this email is confidential and intended solely for
> >>the addressee. Access to this e-mail by anyone else is unauthorized. Any
> >>copying or further distribution beyond the original addressee is not
> >>intended, and may be unlawful. The opinions expressed are those of the
> >>sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >>e-mail has been successfully scanned for presence of virus. It is
> >>recommended to scan the attachment before launching.
> >> > >
> >> > >
> >> > >---- Original Message ----
> >> > >
> >> > >
> >> > >
> >> > >Hi,
> >> > >
> >> > >What's the status ?????
> >> > >
> >> > >br
> >> > >sanjeev bhatia
> >> > >[protected]
> >> > >
> >> > >
> >> > >
> >> > >
> >> > >
> >> > >On Mon, 08 Sep 2008 sanjeev bhatia wrote :
> >> > > >
> >> > > >Hi,
> >> > > >
> >> > > >Kindly let me know the status of my Mobile Number [protected]
> >> > > >
> >> > > >My other details pertaining to the above mentioned? number are:
> >> > > >Name: Sanjeev Bhatia
> >> > > >Billing Address: B- 367 Patel Nager- II, Ghaziabad ( U.P) 201001
> >> > > >Alternate Number on which I am available [protected]
> >> > > >
> >> > > >best regards
> >> > > >Sanjeev Bhatia
> >> > > >
> >> > > >
> >> > > >Regards
> >> > > >Sanjeev Bhatia
> >> > >Regards
> >> > >Sanjeev Bhatia
> >> > >|-|
> >> > >|R|
> >> > >|e|
> >> > >|d|
> >> > >|i|
> >> > >|f|
> >> > >|f|
> >> > >|S|
> >> > >|h|
> >> > >|o|
> >> > >|p|
> >> > >|p|
> >> > >|i|
> >> > >|n|
> >> > >|g|
> >> > >|-|
> >> > >This e-mail and any files transmitted with it are for the sole use of
> >>the intended recipient(s) and may contain confidential and privileged
> >>information. If you are not the intended recipient, please contact the
> >>sender by reply e-mail and destroy all copies and the original message.
> >>Any unauthorized review, use, disclosure, dissemination, forwarding,
> >>printing or copying of this email or any action taken in reliance on this
> >>e-mail is strictly prohibited and may be unlawful.
> >> > >The recipient acknowledges that Bharti Airtel Limited or its
> >>subsidiaries and associated companies(collectively "Bharti Airtel
> >>Limited"), are unable to exercise control or ensure or guarantee the
> >>integrity of/overthe contents of the information contained in e-mail
> >>transmissions and further acknowledges that any views expressed in this
> >>message are those of the individual sender and no binding nature of the
> >>message shall be implied or assumed unless the sender does so expressly
> >>with due authority of Bharti Airtel Limited. Before opening any
> >>attachments please check them for viruses and defects.
> >> > >
> >> >
> >> >
> >> >Regards
> >> >Sanjeev Bhatia
> >>Regards
> >>Sanjeev Bhatia
> >>
> >>
> >>
> >>This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
> >>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
> >>
> >>
> >>This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
> >>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
> >>
> >
> >
> >Regards
> >Sanjeev Bhatia
> >
>
> Regards
>
> Sanjeev Bhatia
>
>
> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>
> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>
>
>
>
> --
> Regards
> Sanjeev Bhatia
>
>
>
> --
> Regards
> Sanjeev Bhatia
>
> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
--
Regards
Sanjeev Bhatia



--
Regards

I had recharged my phone no [protected] with Rs 225 under the ISD plan.my phone wasnt recharged with the balance of Rs 200 as the talktime.however after 2 days i got a message from airtel sending me vccpin no and askin me to use that pin before making an isd call.however i cannot make a call.please let me know how i can make a call on ISD numbers using that vcc pin no.thank you

Hi,
I am Sanjeev Verma, I have been using Airtel Post paid connection for last two years. For last six months they are charging me more rental than mentioned in the plan. When I contacted with customer care the person didn’t responded me properly. I want to make complain against these fraud people.

-Sanjeev

Hi,

I did not receive the itemized bill containing my call details for the past two months. I made calls to the customer care but it was of no use, though the they promised that it will be sent. I visited one of their branches along the Bannerghatta road twice regarding this issue, but it was in vain. I am not happy with their service. Please resolve this issue as early as possible.

Regards,
Krishna Prasad T.

COMPLENT AGAINST AIRTEL FOR ILLIGAL CHARGING AND SMS

Dear Sir,

My Airtel postpaid mobile no is [protected].

I REQUEST MANY TIMES THAT WITHOUT MY PERMISSION SOME VALUE AIDED SERVICES AS YAHOO ZONE, AIRTEL LIVE AND MCAMPUS ACTIVATING ON MY AIRTEL MOBILE NO. FROM LAST YEARS.AND AIRTEL CHARGES ME ILLIGALY FOR THOSE SERVICES. THESE SERVICES APPLIED ONLY FOR GPRS ENABLE MOBILE HANDSETS. ALLTHOUGH I AM USING NON GPRS HAND SET MODEL NOKIA 3315 BUT AIRTEL CHARGES ME APPROX 200-300 RS EVERY MONTH FROM OCTOBER 2008 TO TILL DATE APRIL 2009.

I ALREADY PLACE MANY REQUEST FOR UNSUBSCRIBE THESE SERVICES TO AIRTEL CUSTOMER CARE THROUGH VOICE CALLING AND SMS. BUT THEY DID NOT RECTIFY MY COMPLENT.

AND ALSO IREQUEST FOR CLOSE MY AIRTEL NO. AND ACCOUNT PERMANANTLY, BUT THEY DID NOT DO THIS.
I HAD PAID THOUSANDS OF RUPEES TO AIRTEL FOR THESE ILLIGAL SERVICES FROM OCTOBER 2008 TO TILL DATE APRIL 2009.
AGAIN I PLACE COMPLENT (FOR PERMANANTLY CLOSE MY ACCOUNT OR AIRTEL NO.) TO AIRTEL REGARDING THIS ISSUE TO MARCH 24, 2009.THEY CALLS BACK ME AFTER 3 DAYS THAT YOUR PROBLEM IS RECTIFIED NOW AND WE WILL GIVING YOU 200 RS COMPENSATION FOR THREE MONTHS. BUT I WAS DISAGREEAND I SAID THAT CLOSE MY AIRTEL NO. PERMANANTLY.AFTER THAT THE AIRTEL NUMBER WAS DISSCONNECTED FOR 5 DAYS.NOW THEY AGAIN ACTIVATE MY NO. [protected] WITH THIS PROMISE THAT NOW ALL VALUE AIDED SERVICES WERE UNSUBSCRIBSD FROM YOUR AIRTEL NO.AND GIVING ME 200 RS DISSCOUNT FOR THREE MONTHS AS COMPENSATION AMMOUNT.
INSPITE OF THIS NOW THE PROBLEM REMAIN SAME.YESTERDAY 07-APRIL-2009 I RECIEVED 2 SMS AGAIN FOR CHARGING 10 RS EACH.

FINALY I AM GOING TO CONSUMER COURT WITH THIS ISSUE.

Gopal Rawat
[protected]

Respected sir/mam,
my self komal narang take a new connection & first the executive ask me that take a new connection [499] un limited plan and only you have to pay 200/rs and u got a caller id phone [with speaker] i have book the connection but they dont provied me the speaker phone .& said me that when the instrument came i will provide.and i am not regulary in jabalpur in this period the executive resuine the job of airtel.IT MEANS THE AIRTEL IS A FROD/CHEATING COMPANY.AFTER THIS NOW I WILL NOT CONTIUNE THIS CONNECTION.
THANKS
KOMAL NARANG
dist president of i.p.c
jabalpur [mp]
MOB = [protected], [protected], [protected]

This is to inform you that I have taken a prepaid card no ( [protected] ) .in december 2006 . From last 2 months I am facing problem like no network on my handset as using Sony K 700i as Iface this problem in a day 2 to 3 times
Visited connect and check the sim on doctor sim & changed the hanset to Nokia but still this problem persues.My name is also been mismatch from the Airtel backend as when taken the sim on my name Firoz Peerzade but now is is showing as some Shah so why is this problem kindly help me to resolve this problem.
Connect people are telling me to change the no which is not possible for me as I am your postpaid very old customer My No ([protected]) So hope that youn can help me with the same No

Hi,

This is to inform you that I'm highly disappointed with your network.
I am using the number - [protected] which is actually on my husband's name Mr.Sudharsan Sankar.
He is in Philippines right now. I have been using this number since August 16th.
He is using the number [protected].
I'm facing the issue like whenever i try calling him I'm unable to reach instead the call clock shows 4 sec or 5 sec and
I could not reach him. I'm getting charged for all these. Whenever I have to call I have to try for 4 or five times
and finally i get connected.
My messages also had not reached.
I complained this many times since august.
Recently on 21 feb I called them but nothing happened.
Then 2 weeks ago I called them While I was on call the person had disconnected the call.
When I called again, they claimed it was due to NETWORK problem.
This how airtel guys were trained if they are unable resolve customer's issue they simply disconnect
without any notice.
On August I was promised that I will get a deduction of Rs200/- from my airtel bill.
So far that had not happened.
I have been paying my bills regularly through ECS.
I need an immediate response and solution for this.
When I call my husband's number on vodafone I happen to pay only 6 RS and the network also is very quick.
I want MY MONEY BACK I mean from august till today if I call him it will last for more than 1 min.
If it is less than 1 min, that is due to the network issue and that money should be reimbursed otherwise I will hsve to file a case against airtel network.
I called many times to talk to managers or at least the seniors. even today they have disconnected the call.
I'm highly disappointed with your network.
I want to know the reason also why they are disconnecting calls while the customer is on call??
If it is disconnected due to network we know how it will be.
This how airtel guys were trained. I dont want any apologies I need my money back and the reason.
When I called again yesterday, a person introduced himself as supervisor and told that airtel would not
erturn money for any such issues of STD and ISD and he also said my issue was resolved in February itself. I don't have any clue for this. If my issue was resolved already, why am I going to call this airtel guys nad waste my time?? This how airtel is cheating us.

I P.VENKAT RAM REDDY the user of mobile .i have a deposit of RS 3000.I HAVE TAKEN MY CONNECTION IN YEAR 2000. FOR THE PROOF OF THIS, I HAVE GIVEN CENTRAL BANK OF INDIA, HIMAYATHNAGAR, HYDERABAD, THROUGH THIS ACCOUNT, I PAID MY AIR TEL BILLS, OF THE YEAR 2000.SAME XEROX COPY IS SUBMITTED TO OFFICE IN BEGUMPET, HYDERABAD. THEY ARE SHOWING ALL WRONG STATEMENTS PERTAINING TO MY ACCOUNT.
1) CONNECTION DATE AS 2002 BUT TOOK MY CONNECTION IN 2000.
2) THEY ARE SHOWING A DEPOSIT OF RS 300. IN THE YEAR 2007
3) MY ACTIVATION DATE AS PER RECORDS IS 2002, IN THAT WE HAVE CONVERTED IN TO CORPORATE CONNECTION. UR OFFICE EMPLOYEES ARE NOT IN A POSITION TO SHOW ORIGINAL
APPLICATION, WE REFERRED THIS BEGUMPET OFFICE, FORWARD MAIL TO NODAL OFFICER, A.P.
AS PER TRAI GUIDELINES SO PLEASE TAKE QUICK ACTION.
P.VENKAT RAM REDDY

I need a caller tune called Kareeb aa from movie aashiq banaya aapne. The song is played as background music in movie. please Help Me I need the song as my hell tune

Sir,
Two month back I surrendered my landline telephone No[protected] to Airtel, Jabalpur. Till date I did not receive any refund amount. All dues are cleared. Sir, please look in to this issue and arrange to refund the balance to me at the earliest.
D.K. Pahalwan
F 18, Krishi Nagar, Adhartal,
Jabalpur 482004