[Resolved] Airtel — Complaint against unauthorised deduction of balance from the account of Pre-paid Mobile No.[protected] | |||
To The Nodal Officer (Delhi-NCR) Bharti Airtel Ltd. Subject : Unauthorised Deduction of Balance by Bharti Airtel Ltd. from the account of Pre-paid Mobile No.[protected]. Dear Sir/Madam, I am writing this mail on account of receipt of various unsolicited calls in the above said Mobile Phone despite the same being registered with Bharti Airtel Ltd. under DND Register as can be verified from the call details as available with Bharti Airtel Ltd. Apart from the above the Officials of Bharti Airtel Ltd. have been making unauthorized deductions through these unsolicited calls. Today one missed call was received in this Mobile connection from the scrupulous Moblie No.[protected]. On making a reverse call in this mobile No.[protected], a deduction of Rs.15/- has been effected by Bharti Airtel Ltd. If it is presumed that such unsolicited call has been made with no involvement of Bharti Airtel Ltd., NO SUCH DEDUCTION COULD HAVE BEEN ARRANGED BY BHARTI AIRTEL LTD. on making of any call to this Mobile No.[protected]. The fact of such deduction proves that Bharti Airtel Ltd. is hand in glove in this process of making unsolicited calls and to thereby cheat the subscribers through such mechanism. It is also highly surprising that on making a call to this Moblie No.[protected] from MTNL Phone, the system is making a declaration that no connection with such number is existing and that the said Mobile No.[protected] is not valid. In the past also such illegal activities of Bharti Airtel Ltd. was intimated to you for necessary action with the request to ensure that such activities are not perpetrated upon me in future. However, Bharti Airtel Ltd. is not desisting from its nefarious activities. It is therefore again requested that the matter be investigated at your level immediately and necessary orders be passed to credit back the said amount of Rs.15/- illegally deducted by Bharti Airtel Ltd., failing which appropriate legal proceedings would be initiated in the matter as the cost and peril of Bharti Airtel Ltd. Please further ensure that such illegal activities are not perpetrated upon me in future under any circumstances. Biswajit Das Advocate D-75/1, Chattarpur Enclave, New Delhi-110074 4.2.2013 Was this information helpful? | |||
Oct 16, 2016 Complaint marked as Resolved Verified Support Feb 10, 2013 Airtel Customer Care's response Namaste Mr.Das, We would like to inform you that your concern listed 04 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 21 Comments | |||
Comments
Airtel Bharti Ltd — unauthorised deduction of charges without providing services
I had tried to download application software " sms guard" on 21.09.08 for my nokia mobile N82 through AirtellLIVE service of Airtell . During the process of downloading a meassage appeared that this software is not compatible to your mobile then I closed the airtell live service . To my suroprise just after a moment I received a sms to my mobile regarding deduction of charges Rs 99.00 from my prepaid account.Then I tcontacted at 121 and 198 service of air tell but only recorded msgs received regarding different type of services and every time Phone disconnected after hearing recorded msgs . the phone could not be connected to customer care officer of airtell so that I can request for refund Of Rs 99.00 .
The web site of airtell also doesnt have any sercvice to receive such type of complaint .
In such a situation to whome I should contact.
Anil khandelwal
Bhoapl ( MP)
mobile +91- [protected]
Airtel — Unauthorised deduction from my airtel phone connection
Dear Sir,I have a airtel connection of cell phone no. [protected]. Since last 2 months a web site namely "dada sub 10" is deducting Rs. 10/- per day from my airtel connection. Several times we complained but still have deducting Rs. 10/- every day which is totaly un-authorised and illegal. This will be treated a last complain from our side. After this complaints, I will be move to Indian Consumer Forum.
Kindly treat it most urgent and stop the unauthorised deduction and also ensure the refunding of all deducted amount within 24 hours.
Regards
Ravi Shankar Singh
M. No. - [protected]
Patna
Since last two months i have been receiving a message on my airtel postpaid no([protected]) saying that "thank you for using india_pack subscription.you have been charged Rs.10 "whereas i never used any such subscription.I am very annoyed with this as money is being deducted forcefully without my knowledge.Please do the needful to stop this forceful deduction of my money at the earliest otherwise I will be forced to file a complaint with the consumer forum for the same.
AirTel — unauthorised deduction of Rs. 15/- on every week
unauthorise deduction of rs. 15/- (fifteen only) from my balance on mobile no. [protected] ( p k sahoo) in every weeks in the name o[censored]sing fusion lounge & java games subscription charges. I want to stop such subscription.Airtel — unreasonable deduction of available balance on prepaid mobile
Hi,There was a balance of Rs 150 on my prepaid mobile # [protected] on 16/08/09 and next morning it was left with just Re.1 on it. There was no call made from this number during that duration , also the customer service wasnt reachable as there was no option on their voice machine to contact any representative. I want this complaint to be attended as soon as possible.
Regards.
Akash Kumar
they are doing the same thing with my number for the last two months
Airtel — Unauthorised deduction of payment
Respected SIr,I am a prepaid customer with Mob No. [protected]. I have been charged on daily basis for renewal of FHM Model service since 20 Oct 09 (approx.). I have made complaints my time to Jaipur customer care but still deduction continues. So kindly do the needful so that I can continue to enjoy your service.
Thank You.
Airtel Prepaid — unauthorised account balance deduction
I got a message like these :"Thanks for downloading Hungama Content Game from Airtel. You have been charged Rs 99. Filmy Buzz and Pics *321*69#"
i didn't even open access airtel live and customer care employee said i have downloaded the above by following some link which i did not do and he said i will not get any refund. I would want the concerned authorities to give my amount back or this shows open cheating by deducting balance without any authorization.
I want my mobile No. [protected] Cdr. from 1 January to Till Date
Airtel prepaid mobile — UNAUTHORISED DEDUCTION OF BALANCE
TO WHOMSOEVER IT MAY CONCERNTHIS IS TO BRING TO YOUR KIND NOTICE THAT THERE HAS BEEN VERY UNPROFESSIONAL AND UNSOLICITED APPROACH IN RESOLVING MY COMPLAINT NOS. CBDAL[protected] LODGED ON[protected], COMPLAINT NO CBDMO[protected] LODGED ON[protected] AND COMPLAINT NO CBDOV[protected] LODGED ON[protected].
MY NUMBER IS [protected] REGISTERED UNDER THE NAME OF SHARANGDEV SINHA.
THE DETAILS OF MY COMPLAINT ARE:
ON THE EVENING OF 20TH SEPTEMBER 2010, I GOT A MESSAGE FROM AIRTEL TO GO TO HUNGAMA CONTENT FOR GAMES AND OTHER RECREATIONAL STUFF. THIS MESSAGE HAD NO DETAILS ABOUT THE CHARGES THE SUBSCRIBER NEEDS TO PAY FOR VISITING SUCH SITE AND IT LOOKED LIKE ANOTHER PROMOTIONAL OFFER BY AIRTEL.THEREAFTER AMOUNT OF 99 RS WAS DEDUCTED WHEN I VISITED THE SITE AND TO MY DISMAY, NOTHING WAS DOWNLOADED IN MY MOBILE. ON ENQUIRING WITH THE CUSTOMER CARE EXECUTIVES REPEATEDLY, THEY WERE CLUELESS AS TO WHETHER I HAD DOWNLOADED ANY CONTENT OR A GAME BECAUSE IN MY HANDSET, I HAD RECEIVED ABSOLUTELY NOTHING.
I WAS TOLD ON 22ND SEPTEMBER 2010 THAT SOMEBODY WOULD CALL FROM AIRTEL NOT LATER THAN 24TH SEPTEMBER 2010 TO CHECK THE CREDENTIALS OF MY UNAUTHORIZED DEDUCTION AND AS EXPECTED, NOBODY CALLED UP. SO, I HAD TO CALL 121 ON 25TH SEPTEMBER 2010 AND AFTER THE CUSTOMER CARE EXECUTIVE COULD NOT RESOLVE THE ISSUE, MY CALL WAS TRANSFERRED TO ONE MR. LAXMIKANT FROM AIRTEL WHO TOO WAS HELPLESS. I WAS TOLD BY HIM TO HOLD THE LINE FOR 30 SECONDS BUT THERE WAS NO RESPONSE FROM MR. LAXMIKANT FOR THE NEXT 15 MINUTES.
MAY I PLEASE REQUEST SOME PROFESSIONAL PEOPLE TO LOOK INTO THIS WHO ACTUALLY HAVE THE AUTHORITY TO TAKE DECISIONS ON BEHALF OF THE COMPANY AND RESOLVE THE ISSUE?
Bharti Airtel — Balance deducted from Prepaid account
Dear sir / MadamI am a prepaid customer of Airtel Mobile, For Last five days my account is being deducted for Rs 5 on daily basis, and i am receiving the message
Quote
" Thanks for using gamesclub Subscription service from airtel. you have been charged Rs 5. Get latest games at Http://gclub.in/ea"
Unquote
for Your info i have not activated this service on my mobile.
Complaint for the same was lodged with customer care on 12 march 2011. and informed the customer care executive to stop all the services which ever are active on my number, but regret no action was taken from the service provider.
The customer care executive informed to send an Sms STOP to 121. the same was sent more than 5 times and the reply received was no services are active on your mobile
Also A sum of Rs 99 has been deducted from the account for downloading of bikinimodel_WP326 on 7 March 2011.
Again the same complaint was registered on 14 march 2011. but still no action was taken.
The Request reference Number Is CBDPA[protected].
Then on 15 March visited nearest retailer at Vasco for Help. The representative called the customer care and registered the complaint and was assured that all the services are disabled and no Balance will be deducted in future.
Again on 16 march 2011 a sum of Rs 5 is deducted from my Account for the same reason.
When visited local retailer with the problem, The concerned when called customer care for the reasons, the customer executive was rude and di not want to speak and disconnected the line.
Also these types of problems are encountered by the customers also, when we call the customer care, they keep our call on hold and never return back to attend the call, This is the manner in which the India's biggest service provider is providing its service to their customers???????????
Please look in the matter and revert.
Thanking You,
Best regards
Mansoor Dange
Mob No [protected]
Mail: [protected]@gmail.com
AirTel — Unauthorised deduction of amount from prepaid account balance
for the mobile no.[protected], an unauthorised amount of Rs 200 was deducted about a week back, Thisis a prepaid no. Upon calling the customer care no., multiple times, the matter is referred to the senior person who does not answer. When contacted by e-mail, there was no response either by the customer care address. This issue was then escalated to the Appellate Authority. There is also no response to the same. Please help,Airtel — Unauthorized Deduction without Calling
Sir,It is to inform you that I recharged day days before an amounting to Rs. 50/-. This phone is used by my aged mother to receive call only and sometime mother give me miss call as because I am working in ONGC and have to visit/tour different places.
But regret to inform you that all of sudden without single call, the balance comes down to Rs. 9.40 as on today. I would request you to kindly send the call list so that I could find where mistake is done.
Your kind help in this regard is highly solicited.
With regards.
Tapan Kumar Dey
+91 [protected]
Bharti Airtel — Deduction of account balance
Dear sir/madam, this complaint is regarding wrongful deduction of my mobile account balance(mob no. [protected]) for Rs. 50/- on 11 Sep 11 by bharti airtel. I have been using airtel mobile connection for long and several times being charged for some amount for the services i have not used or requested for. This time some game has been activated on my no. without my consent or request and Rs. 50/- has been deducted for the same. When I contacted the coustmer care for tje same, Mr. Ajit Singh who attended my complain told me that the game has been activated by me and the amount cannot be refunded. I have forwarded a request to stop the service on my no. Sir, this is totally a helpless situation for a mobile user when the service provider deducts the balance on the name of. Activation of some or the other service and the customer has t io bear the loss. This is a fraud on the part of service provider and harresment of the customer. I would like to request you to kindly look into the matter and help me to get compensated for the harresment. Thanking you, yours faithfully Arun Pandey..AirTel — UNAUTHORISED DEDUCTION OF BALANCE FROM AIRTEL PREPAID
today to my surprise I see my prepaid balance (my no. [protected]) getting deducted by rs 10 without getting any mssg through sms or any other mode. This is something which is been happening for last 2 months that suddenly my balance gets deducted by some amount without knowing which service have been activated illegally. I HAVE NEVER EVER APPLIED FOR ANY AIRTEL SERVICES EIITHER BY SENDING SMS OR CALLING ANY NUMBER. By calling airtel helpline, I was told that there's crap services as below1. GYAN
2. Dialogue Bazzi
3. India Tweets Trend
got activated which caused series of deduction each day.
I'm SHOCKED...!!!
They registered by complain (no.[protected]by Geeta) & was told that I would be getting rs.10 reimbursement for yesterday's cut but not for one's before that as its against co.'s policy...well I dont see any such policy in airtel's official website. Is this the way airtel is making money profits when all other telecom co. making losses??
Could anybody please help me on this as this is not the first instance...I've seen one of my office colleague fighting with airtel helpline for this stupid GYAN service getting activated unknowingly. WHY THE HECK WOULD ANYBODY GO FOR THAT CRAP GYAN SERVICE WHEN THERE IS SO MUCH FREE GYAN ON WEB??
HELP..!!
Bharti Airtel mobile number — Deduction of illegal amount
Sir, Bharti airtel is a hopeless company, expertised in deducting illegal amount from the prepaid mobile number.[protected] pertaining to my wife's name is one of the victom since illegal ammount is being deducted everyday while the phone is not in use. Some Rs.400/- have been deducted in one year under useless valuable services.I have written to company also.Some amount had been returned back also. But the practice is still continuing. Hopeless System.A.K.KHANNA
Bharti airtel Assam circle — unauthorized deduction
Hungama ClubI have air tel No. [protected] .Everyday Rs.5 is being deducted for HungamaClub Service.This is happening for last one month I cannot recharge my mobile due deduction. I had registered several complaints to airtel but the problem persist...
BHARATI AIRTEL — Unauthorized deductions
Kindly stop all subscription based services to my Pre-paid mobile No. [protected].Stop your Jokes and Shers.
These services are started without my prior permission and deductions are unapproved.
... Sanjay Sarwe
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prepaid number — balance against complaint
i have one airtel prepaid [protected] last 5 years and now my balance dedact evry day 2or5 rupees per day i lounge my complaint many time for airtel customer care but any budy not give me a wright clearence i pleasure request for u pls solve my problem asap shyam.