[Resolved] Airtel Digital TV — unsatisfactory services | |
I got a connection from air tel digitaltv on 22nd march 2009 from a shop at Badala road kharar, district mohali, punjab at the cost of rs 1750. My id is [protected] and my activation code number is [protected]. Installation was done by a person ( from air tel company)Mr.Ranbir Singh (mobile number[protected] on 23rd march 2009. My Set Top Box ID (STBID) is [protected]. Since very first day of installation i faced a problem very regularly. After every one or two days my tv started displaying a message ' THIS CARD IS NOT AUTHORISED '. I contacted Mr. Ranbir Singh (who installed it), owner of the shop (Mr. Balwinder Singh)from where i purchased airtel digital tv and customer care number many times but got only a temporary solution. On 30.03.2009, I got a call from your office phone number[protected] at 5.07pm about rectification of the error and the person online assured me o[censored]ninterrupted signals in future but next morning same message appeared again on my tv. At customer care they say that the amount in my account is rs 2000, whereas i purchased a connection for rs 1750. Even at the time of installation when Mr. Ranbir Singh contacted the company for activation, he was told at his mobile that this set top box is already activated. My airtel digital tv started recieving uninterrupted signals from 5th april 2009 but I was confused to see the negative balance in my account.Therefore I made a written request by email to know that why my tv is showing negative balance in message box of my account ? In response to my complaint I got a message on my mobile (number[protected] from company on[protected] at 3.18 pm in which i was asked to recharge my digital tv account because of negative balance in the account. I got a phone call from company office (phone number[protected] on [protected] at 11.51 am) and message conveyed to me was that problem related to viewing of CNBC TV 18 and B4Uwill be solved within 30 minutes approximately but instead of this, on the morning of[protected] all the channels available to me were blocked and through a telephone call from [protected] on[protected] at 1.58 pm i was informed that all the channels available to me are blocked by company due to negative balance in my account and i was asked to get my account recharged to view these channels. Two messages were sent to me on my mobile on[protected] and [protected] by airtel digital tv informing me that myaccount is suspended due to negative balance. Thus instead of solving my problem company created another problem for me. I am unable to understand that why should i recharge my account when i am authorised to view the channels free of cost for first three months. I recieved a message from airtel digital tv on 26-04-09. The content of this message is: Dear customer, your digital tv a/c has been successfully recharged with Rs 2000.00. Your current a/c balance is Rs - 17.95, valid till 16-04-09. I dont know that 1.Even after this so called recharging, why I can not still view any airtel digital tv channel. 2. who recharged my account ? 3. If recharged by company, then why it is valid till 16-04-09, the date which has already expired. 4. why again after recharging, my a/c is still having negative balance of Rs 17.95. 5. Inspite of writing to company about my agony on their email address ( [protected]@airtel.in), I am unable to recieve uninterrupted signals till filling of this complaint. 6. I had to waste my money and time again and again for contacting the person who installed the airtel digital tv as well ascontacting company through internet. 7. It gave me a lot of restlessness due to mental harassment . 8. I am missing live telecast of IPL cricket matches on SET MAX channel which is a part of the channels available on this connection. For watching the thrills of IPL cricket matches I had decided to get this airtel digital tv but instead of enjoying these at my home now I have to move to the home of someone else which is very much shamefull to me and all this is due to unsatisfactory services of the company. 9. Now I do not know the exact date from which those three months should be counted for which I am authorised to view the channels free of cost. 10. I want compensation from the company for the torture. Regards, Prof. Inderjit Singh[protected] # 193, First floor, Anand Nagar, Kharar, Mohali, Pb. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 35 Comments | |
Comments
Air Tel Digitel T.V. — Not respond the channel
Sir , I complains to you that there are no response on airtel toll free no. I am facing problems last fifteen days. I says that an employes check the set up box. But there are no responseFrom
Ram Singh
Vill. Hari Nagar
Customer ID [protected]
Mob. [protected]
Airtel DTH — 2 yrs & 9 months to rectify the problem
Dear Sir/ MadamI purchased Airtel Digital TV connection in November 2008. It was
noticed after installation that the reception quality was very poor.
The same was reported to Airtel, but could not be rectified by their
staff. After repeated complaints, I was told by their engineers that it
was fault of my TV Set as it was not compatible with the Set Top Box. I
reported that the reception with the Cable connection on the same TV
was far better, but the quality could not be improved by their staff
till first week of June 2011 when, on my request, the Set Top Box was changed by their engineer.
Earlier I was told by their engineers that as the TV set is not
compatible with new technology so it is useless to change the
operator and better to change my TV set. During the period many
experiments were done with my connection, e.g. cable was changed,
location of dish was changed etc and each time I had to pay for the
same as this was done after warranty period.
Now after changing Set Top Box, I am receiving best quality of picture with the same old (not compitable) TV set and
same connection. It is clear that initially the defective Set Top Box
was supplied to me and impression was made that my TV set is defective.
and I was forced to view bad quality of picture for
around two year and nine months.
Apart from this their service engineer charged Rs 350 from me on 3rd
June 2011 for replacement of Set Top Box. He assured me that this
amount will be credited to my account. But still I am waiting for the
same.
I have requested them to compassionate for the same. My request is that either my subscription for the entire period (or half the period) may be refunded to me or may be credited to my Airtel TV account. But received no satisfactorily reply from them.
Even the Airtel refuse about my earlier complaints. They say that my first complaint was lodged in May 2011. In reply I send them my earlier E mails (Since December 2008) and their corresponding reply, but it seems that their staff is deef and blind to view all old written complaints and their reply by Airtel itself. Even my new Emails are not accepted by them.
My details with Airtel Digital TV are :
Customer ID - [protected]
Ravindra Singh Rawat
Ph - [protected]
TO WHOM SO EVER IT MAY CONCERN
22nd August 2011
Kollam
As per my complaint[protected] to the Nodal officer Kerala Circle, I receive a call from your side on 19/08/2011—11:33am from [protected] informing me that it was a call from Nodal officer Kerala Circle and it was to inform me that my complaint is resolved.
Later I noticed that, he may cheat me by giving a false commitment (Never expect from a Nodal-Officer).So I made a call to the customer care on the same day and talk to Mr.Shaji (Floor Supervisor), he informed me that he may re register my complaint (My new complaint no:[protected] and he assured that once he was alive for the next 24 hours my issue was resolved (The best joke, I heard in this year)
By 20/08/2011-4:51pm I receive another call from [protected] your technical team (they told so) they inform me that my issue is resolved. From my past experience I know that they surely cheat me (Since the call is generated from AirTel DTH Team) Later I understand that my expectation was right
Losing all hope on your side I again made a call to Customer care (hope that should be by 100th call to the customer care regarding the same issue) on 20/08/2011by 6:30pm, from there I receive the most shocking message. They inform me that they can’t solve my issue because they are mere trainees. I request them to connect to any of the senior executives, but none will be interested on my issue. I sent more than twenty HELP SMS to the customer care, by this time I didn’t receive any call from your side.
As per your SMS to my mobile on 19/08/2011 by 03:07pm Validity of my service may expire on mid night of the same day. But from 15/08/2011 onwards am unable to view any of your channels. You are reducing amount from my main account at the rate of rupees 4.71per day. So totally I lose rupees 23.55(4.71x5days) from my main account till 19/08/2011 without providing any service to me. I never expect the same from brand like “AIRTEL” --cheating the customer in the worst manner.
Once I understand that my balance is low, I recharge my account on 13/08/2011 by 4:43pm for rupees 1721/-(410days validity offer).So with more money on my account and with more validity, Why you guys play game on me?
I feel too pity on your team, Are you guys work with the motto to spoil the brand Image of AIRTEL….???? I assure you, if you are using the same team-- within a short span of time AirTel DTH Services is wiped out from the Industry
Every time I call your customer service, they inform me to SWITCH ON the STB for one hour and they told me some issues, even the LKG student may understand that they are lying. Apart from my money I lose from my main account, I lose money for electricity charges (in order to keep the STB “ON” for more than one hour a day) and the most valuable thing –“TIME” (from 17/08/2011 to till date).
This should be my final mail to your side, by believing that at least one person in the AirTel team who should show some responsibility towards his job, else the position he is handling (at least the salary he is drawing). If my mail may reach that person sometimes my issue is to be resolved. If it does not happen, with in short span of time, you guys can search for better jobs in some other concern because without customers how can you exist….????
Awaiting for more lies and Excuses from your side,
CHIPPY.R.S (Customer ID : [protected])
HP:+91-[protected]
22nd August 2011
Kollam
As per my complaint[protected] to the Nodal officer Kerala Circle, I receive a call from your side on 19/08/2011—11:33am from [protected] informing me that it was a call from Nodal officer Kerala Circle and it was to inform me that my complaint is resolved.
Later I noticed that, he may cheat me by giving a false commitment (Never expect from a Nodal-Officer).So I made a call to the customer care on the same day and talk to Mr.Shaji (Floor Supervisor), he informed me that he may re register my complaint (My new complaint no:[protected] and he assured that once he was alive for the next 24 hours my issue was resolved (The best joke, I heard in this year)
By 20/08/2011-4:51pm I receive another call from [protected] your technical team (they told so) they inform me that my issue is resolved. From my past experience I know that they surely cheat me (Since the call is generated from AirTel DTH Team) Later I understand that my expectation was right
Losing all hope on your side I again made a call to Customer care (hope that should be by 100th call to the customer care regarding the same issue) on 20/08/2011by 6:30pm, from there I receive the most shocking message. They inform me that they can’t solve my issue because they are mere trainees. I request them to connect to any of the senior executives, but none will be interested on my issue. I sent more than twenty HELP SMS to the customer care, by this time I didn’t receive any call from your side.
As per your SMS to my mobile on 19/08/2011 by 03:07pm Validity of my service may expire on mid night of the same day. But from 15/08/2011 onwards am unable to view any of your channels. You are reducing amount from my main account at the rate of rupees 4.71per day. So totally I lose rupees 23.55(4.71x5days) from my main account till 19/08/2011 without providing any service to me. I never expect the same from brand like “AIRTEL” --cheating the customer in the worst manner.
Once I understand that my balance is low, I recharge my account on 13/08/2011 by 4:43pm for rupees 1721/-(410days validity offer).So with more money on my account and with more validity, Why you guys play game on me?
I feel too pity on your team, Are you guys work with the motto to spoil the brand Image of AIRTEL….???? I assure you, if you are using the same team-- within a short span of time AirTel DTH Services is wiped out from the Industry
Every time I call your customer service, they inform me to SWITCH ON the STB for one hour and they told me some issues, even the LKG student may understand that they are lying. Apart from my money I lose from my main account, I lose money for electricity charges (in order to keep the STB “ON” for more than one hour a day) and the most valuable thing –“TIME” (from 17/08/2011 to till date).
This should be my final mail to your side, by believing that at least one person in the AirTel team who should show some responsibility towards his job, else the position he is handling (at least the salary he is drawing). If my mail may reach that person sometimes my issue is to be resolved. If it does not happen, with in short span of time, you guys can search for better jobs in some other concern because without customers how can you exist….????
Awaiting for more lies and Excuses from your side,
CHIPPY.R.S (Customer ID : [protected])
HP:+91-[protected]
AirTel — negative response
DEar Sir,I have applied for broad band connection on 11.08.2011,but still there is no work done in this regard.I have done numerous follow up but still no response.
I would request you to please interfere in this matter and close it as soon as possible.
Morever I have also a airtel landline[protected],but the plan that was communicated was different,and the billing plan is different.The response from your people is really unsatisfactoy,this really shakes the trust of the consumers on your service level.
Please interfere.
Regards
Hukum Chand Arya
[protected]
mail:hukumchand.[protected]@kraftfoods.com
Lan
Airtel Digital — recharge not successful but money transfer
I had recharged my Airtel Digital Tv on 16.12.11,but there was no place for Customer Id .So that amount deducted from my Bank Account.But Not recharged.please see the ID details.Order Id-[protected]
TRANSACTION id[protected]IG81683899
Rechrgepin-[protected]
Hi,
I am Using Airtel Digital TV Customer #([protected]) from past 3 Years, and about 5 times they have been increased the prise without my noticed.
And there is a message on my TV screen telling that I need to re charge immediately to continue the services that to before 10 days of validity
Also when I change channels I get message and half of my TV screen is filled with Airtel TV Messages. I requested many times with Airtel TV Customer care, on This But Still NO action have been taken
So Last 3 times when I complained on this I have recorded the conversation happened, and still
Problem 1:- Why do they Increase the prise so much without our information?
Problem2:- Why do they show so many Messages on my TV Screen which is blocking half of my TV Screen and I am denied to see Full Entertenmt which I am paying and it my right.
Problem 3:-Why do They are blocking my TV screen, telling that my Balance is low and need to charge Soon to continue to get service, when I could still have 1 week for validity.
Problem:- Same I could be getting an IVR CALL from Airtel digital TV telling my point 3 and disturbing me.
Problem 5:- Airtel Digital TV Customer care service is really pathetic and non-professionals, And They Physically Don’t have any customer care office in Bangalore.
If My Abouve 5 problem is not solved within 1 week I am going to consumer court.
My contact number is :-[protected]
I am Using Airtel Digital TV Customer #([protected]) from past 3 Years, and about 5 times they have been increased the prise without my noticed.
And there is a message on my TV screen telling that I need to re charge immediately to continue the services that to before 10 days of validity
Also when I change channels I get message and half of my TV screen is filled with Airtel TV Messages. I requested many times with Airtel TV Customer care, on This But Still NO action have been taken
So Last 3 times when I complained on this I have recorded the conversation happened, and still
Problem 1:- Why do they Increase the prise so much without our information?
Problem2:- Why do they show so many Messages on my TV Screen which is blocking half of my TV Screen and I am denied to see Full Entertenmt which I am paying and it my right.
Problem 3:-Why do They are blocking my TV screen, telling that my Balance is low and need to charge Soon to continue to get service, when I could still have 1 week for validity.
Problem:- Same I could be getting an IVR CALL from Airtel digital TV telling my point 3 and disturbing me.
Problem 5:- Airtel Digital TV Customer care service is really pathetic and non-professionals, And They Physically Don’t have any customer care office in Bangalore.
If My Abouve 5 problem is not solved within 1 week I am going to consumer court.
My contact number is :-[protected]
Hi,
This is with reference to Airtel Digital TV. My Customer id is [protected]. From last 1 year i am getting error code - SM2 which is related to satellite migration. First time I encountered this error in the month of October 2011. I call customer care and they refreshed my account and logged a complaint No. 12605722 dated 11 oct 2011 for migration to new satellite.
1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.
After 1 or 2 month I encountered same issue and I call customer care and they refreshed my account and logged a complaint No. 15022413 dated 29 Dec 2012 for migration to new satellite.
Same process now, 1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.
After this it worked fine for 9-10 months. Again on 20 Oct 2012, I encountered same issue, I call customer care and they logged a new complaint for migration to new satellite (Complaint No[protected]. This time customer care executive was helpless in even refreshing my account and told me that their all channels are now on new satellite only. Earlier some were on old satellite and others were on new satellite so they were able to refresh my account. This time I even didn't receive any call from any executive and complaint was closed without any action/resolution with a comment that "problem is resolved on phone".
Above process repeated on 29 Oct 2012 (Complaint No[protected], no action was taken and complaint was closed with comments that "problem is resolved on phone".
Same process repeated on 2 Nov 2012 (Complaint No[protected], no action was taken and complaint was closed without any action.
Same process repeated on 13 Nov 2012 (Complaint No[protected], I received call from executive that someone will visit my place. After that no action was taken and complaint was closed with comments "Migration is already done, User is misguiding".
I again call customer care on 15 Nov 2012 and a complaint[protected] for wrong resolution was raised. Today (16 Nov 2012), I received a call stating that he is a local dealer from my area and he has got a call from Airtel Area branch office that please resolve this issue and CUSTOMER WILL PAY RS 200 FOR THIS TO HIM. At the time of writing this complaint my last complaint dated 15 Nov 2012 is still open.
I want to know is this the type of service user is seeking from a so call brand name "Airtel".
Please have a look on the issue and resolve it as soon as possible otherwise I am no more left with any option to discontinue my another connection (Customer Id : [protected]) as well and awre people to be away from Airtel DTH.
Thanks
Krishan Bodalia
This is with reference to Airtel Digital TV. My Customer id is [protected]. From last 1 year i am getting error code - SM2 which is related to satellite migration. First time I encountered this error in the month of October 2011. I call customer care and they refreshed my account and logged a complaint No. 12605722 dated 11 oct 2011 for migration to new satellite.
1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.
After 1 or 2 month I encountered same issue and I call customer care and they refreshed my account and logged a complaint No. 15022413 dated 29 Dec 2012 for migration to new satellite.
Same process now, 1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.
After this it worked fine for 9-10 months. Again on 20 Oct 2012, I encountered same issue, I call customer care and they logged a new complaint for migration to new satellite (Complaint No[protected]. This time customer care executive was helpless in even refreshing my account and told me that their all channels are now on new satellite only. Earlier some were on old satellite and others were on new satellite so they were able to refresh my account. This time I even didn't receive any call from any executive and complaint was closed without any action/resolution with a comment that "problem is resolved on phone".
Above process repeated on 29 Oct 2012 (Complaint No[protected], no action was taken and complaint was closed with comments that "problem is resolved on phone".
Same process repeated on 2 Nov 2012 (Complaint No[protected], no action was taken and complaint was closed without any action.
Same process repeated on 13 Nov 2012 (Complaint No[protected], I received call from executive that someone will visit my place. After that no action was taken and complaint was closed with comments "Migration is already done, User is misguiding".
I again call customer care on 15 Nov 2012 and a complaint[protected] for wrong resolution was raised. Today (16 Nov 2012), I received a call stating that he is a local dealer from my area and he has got a call from Airtel Area branch office that please resolve this issue and CUSTOMER WILL PAY RS 200 FOR THIS TO HIM. At the time of writing this complaint my last complaint dated 15 Nov 2012 is still open.
I want to know is this the type of service user is seeking from a so call brand name "Airtel".
Please have a look on the issue and resolve it as soon as possible otherwise I am no more left with any option to discontinue my another connection (Customer Id : [protected]) as well and awre people to be away from Airtel DTH.
Thanks
Krishan Bodalia
AIRTEL DIGITAL TV — no new channel in 2nd tv
hi i m govind & i m consumer of your airteldigitel tv but there is no new channal in 2nd tv after installation when i take this commit me one mth free but there is no new channal in 2nd tv after installation Below is the mail i sent to [protected]@in.airtel.com as well part of my frustration.
I am coming back to you exactly after 6 months. I don’t see any prompt reply or action from you. My HD settop box is not working…I raised a complaint 28341124 and it got resolved without doing any action.
I raised one complaint on Net DT[protected]th Feb), still there is no reply….
I call to customer care...Executive says they are connecting me to escalation team...after 5 min...call gets disconnected automatically...no reply from Airtel...
I pity myself to be customer of Airtel...
I have a problem with set top box (HD) and they are charging daily rental even though it doesn’t work...I have changed my set top box 3 times till now. Last time i changed 6 months back..every time i have to pay 500rupees.
Can’t we get a quality set top box which works for at least 2 yrs ?
Customer care is very poooooooooooooor.. They will disconnect if they dont have answer...They will say escalation team calls back but no body calls..
My customer ID ([protected])
[protected][protected]
My previos issue - Exactly 6 months back
After lot of calls to customer care and Engineers I felt very unhappy with the service I received from AIRTEL. I am AIRTEL customer since 4 years and was never a defaulter, I get calls from AIRTEL as one of the privileged customer. I took DIGITAL TV hoping the same trust and service, But unfortunately it was the worst service I have seen in my life. If I have to rate I will give 0 out of 10.
Below are the Request created for my issue and till today there is no correct response. Every time I was told that my issue will resolve in 24 hrs and there is no communication on what’s going. Even escalation team couldn’t able to help me, which was big surprising and I don’t think there is a value add having the escalation team.
Today (11th Aug 2012) I called escalation team again and I was put on hold for 25 min and I have disconnected the call after losing the trust. There is no courtesy from escalation team to call back and update.
• 21725943
• 21679166
• 21729771
• 21981549
I hope at least there is a team who looks into this mail and responds to my mail……
My setup box failed twice till now and I already paid 750/- RS last time and the setup box changed last time was not working after 4 months. I am scared about the quality AIRTEL is maintaining.
This is my last attempt towards my issue.
I am coming back to you exactly after 6 months. I don’t see any prompt reply or action from you. My HD settop box is not working…I raised a complaint 28341124 and it got resolved without doing any action.
I raised one complaint on Net DT[protected]th Feb), still there is no reply….
I call to customer care...Executive says they are connecting me to escalation team...after 5 min...call gets disconnected automatically...no reply from Airtel...
I pity myself to be customer of Airtel...
I have a problem with set top box (HD) and they are charging daily rental even though it doesn’t work...I have changed my set top box 3 times till now. Last time i changed 6 months back..every time i have to pay 500rupees.
Can’t we get a quality set top box which works for at least 2 yrs ?
Customer care is very poooooooooooooor.. They will disconnect if they dont have answer...They will say escalation team calls back but no body calls..
My customer ID ([protected])
[protected][protected]
My previos issue - Exactly 6 months back
After lot of calls to customer care and Engineers I felt very unhappy with the service I received from AIRTEL. I am AIRTEL customer since 4 years and was never a defaulter, I get calls from AIRTEL as one of the privileged customer. I took DIGITAL TV hoping the same trust and service, But unfortunately it was the worst service I have seen in my life. If I have to rate I will give 0 out of 10.
Below are the Request created for my issue and till today there is no correct response. Every time I was told that my issue will resolve in 24 hrs and there is no communication on what’s going. Even escalation team couldn’t able to help me, which was big surprising and I don’t think there is a value add having the escalation team.
Today (11th Aug 2012) I called escalation team again and I was put on hold for 25 min and I have disconnected the call after losing the trust. There is no courtesy from escalation team to call back and update.
• 21725943
• 21679166
• 21729771
• 21981549
I hope at least there is a team who looks into this mail and responds to my mail……
My setup box failed twice till now and I already paid 750/- RS last time and the setup box changed last time was not working after 4 months. I am scared about the quality AIRTEL is maintaining.
This is my last attempt towards my issue.
tv today — got message
I have got sms that i won worth of 980000 in 2013 cocacola int'l raffle on march22, and i have to send my name, mobile number and email address to [protected]@live.co.uk. to redeem. Is it true or not, please conform.Name-rebadhar pant
Number-[protected]
Email [protected]@hotmail.com
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Atleast you got connection its great thing. i took connection from one shop near Akshaya nagar bangalore. they took 500 rs advance and tld with in 24 hours i will get connection. they didnt give me connection as well as money back. i waited for 4 days, then i took sun direct from another shop. i got activation in 1 hour