Airtel Digital TV — unsatisfactory services
PProf. Inderjit Singh
I got a connection from air tel digitaltv on 22nd
march 2009 from a shop at Badala road kharar, district mohali, punjab at
the cost of rs 1750. My id is [protected] and my activation code number is
[protected]. Installation was done by a person ( from air tel
company)Mr.Ranbir Singh (mobile number[protected] on 23rd march 2009. My
Set Top Box ID (STBID) is [protected]. Since very first day of
installation i faced a problem very regularly. After every one or two days
my tv started displaying a message ' THIS CARD IS NOT AUTHORISED '. I
contacted Mr. Ranbir Singh (who installed it), owner of the shop (Mr.
Balwinder Singh)from where i purchased airtel digital tv and customer care
number many times but got only a temporary solution.
On 30.03.2009, I got a call from your office phone number[protected] at
5.07pm about rectification of the error and the person online assured me
o[censored]ninterrupted signals in future but next morning same message appeared
again on my tv.
At customer care they say that the amount in my account is rs 2000,
whereas i purchased a connection for rs 1750.
Even at the time of installation when Mr. Ranbir Singh contacted the
company for activation, he was told at his mobile that this set top box is
My airtel digital tv started recieving uninterrupted signals
from 5th april 2009 but I was confused to see the negative balance in my
account.Therefore I made a written request by email to know that why my tv is
showing negative balance in message box of my account ?
In response to my complaint I got a message on my mobile
(number[protected] from company on[protected] at 3.18 pm in which i was
asked to recharge my digital tv account because of negative balance in the
I got a phone call from company office (phone number[protected] on
[protected] at 11.51 am) and message conveyed to me was that problem
related to viewing of CNBC TV 18 and B4Uwill be solved within 30 minutes
approximately but instead of this, on the morning of[protected] all the
channels available to me were blocked and through a telephone call from
[protected] on[protected] at 1.58 pm i was informed that all the
channels available to me are blocked by company due to negative balance in
my account and i was asked to get my account recharged to view these
channels. Two messages were sent to me on my mobile on[protected] and
[protected] by airtel digital tv informing me that myaccount is suspended
due to negative balance.
Thus instead of solving my problem company created another problem for me.
I am unable to understand that why should i recharge my account when i am
authorised to view the channels free of cost for first three months.
I recieved a message from airtel digital tv on 26-04-09. The content of this message is:
Dear customer, your digital tv a/c has been successfully recharged with Rs 2000.00. Your current a/c balance is Rs - 17.95, valid till 16-04-09.
I dont know that
1.Even after this so called recharging, why I can not still view any airtel digital tv channel.
2. who recharged my account ?
3. If recharged by company, then why it is valid till 16-04-09, the date which has already expired.
4. why again after recharging, my a/c is still having negative balance of Rs 17.95.
5. Inspite of writing to company about my agony on their
email address ( [protected]@airtel.in), I am unable to recieve uninterrupted
signals till filling of this complaint.
6. I had to waste my money and time again and again for contacting the
person who installed the airtel digital tv as well ascontacting company
7. It gave me a lot of restlessness due to mental harassment .
8. I am missing live telecast of IPL cricket matches on SET MAX channel
which is a part of the channels available on this connection. For watching
the thrills of IPL cricket matches I had decided to get this airtel
digital tv but instead of enjoying these at my home now I have to move to
the home of someone else which is very much shamefull to me and all this is
due to unsatisfactory services of the company.
9. Now I do not know the exact date from which those three months should
be counted for which I am authorised to view the channels free of cost.
10. I want compensation from the company for the torture.
Prof. Inderjit Singh[protected]
# 193, First floor, Anand Nagar, Kharar, Mohali, Pb.
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