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[Resolved]  Airtel Digital TV — dth booked through vriti infocom/irresposible people

My name is sathya prasad k.s. I had booked a airtel dth through vriti infocom ltd. I never new about this company earlier. I had shown interest in one of the websites for airtel dth. A person called me on my mobile from vriti infocom ltd and asked me about my entry inthe internet. Then he was with me on line till I transfered the money from my internet bank account. In the mean time he assured me of Airtel connection within 48 hrs. I also asked him about the local people not happy about the delay in airtel dth services. He explained it is because of the less commission given by airtel to the dth dealers. Anyway the dth was booked and it is the 4th day and I am still waiting for the dth. I was forced to call vriti number ( which is a long distance call to me) several times.Today in the morning one mR. tHOUFEEQ ATTENDED THE CALL AND REGRETTED MY SECRET ACTIVATION NUMBER IS SENT THROUGH SOME CURRIER SERVICE, WHICH DOES NOT HAVE SERVICE IN MY AREA!!! AND HE ALSO SAID THAT THE CURRIER WILL BE BACK IN THE EVENING AND HE WILL CALL ME BACK. so far nothing has happened. Most of the times my call is not attended. Today I was astonished to see several comlaints about the services provided by the same organization. I feel such irresponsible companies should never be given an opportunity to TROUBLE PEOPLE. IF THEY FAIL TO KEEP UP THEIR WORDS IT IS BETTER THEY QUIT AND MAKE WAY TO PEOPLE WHO DO WHAT THEY SAY.

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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet


This is to inform you that i have purchased a Airtel Digital connection through Vriti Infocom, they have promised me to provide scheme of Pckage of 2 nights/3days stay in GOA, it is more then 10 days i have not recd any confirmation for the free poffer from them.
Absolute cheat. I also have the same issue. On contacting airtel customer care, they said, it is not their resposibility.

I think most of the time we customers are getting cheated royally.
i got a call and mail from ruby, same from vriti infocom, saying after the payment it will take 24 hours max to get the connection + goodie bag.
she was sounded soo much fraud and instantly i thought of not going with this promotion cause she was emphasizing more on do the payment on there site url instead of airtel.

being a airtel dth distributor partner, she was curing AIRTEL direct service :P
wonder what kind of marketing is this ?
how can airtel authorize such partners, who gives bad name to there company.

GROW UP AIRTEL, take action.

I had shown interest on your website for DTH & someone from Noida calls me up. He tells me a good plan & I pay him using IVR Rs 3500.

He neither gives me any Order/Customer number or any Transaction Number.

I feel I have been cheated. He promised that Airtel DTH will be installed by today.

Please let me know what should be done regarding this.


I purchased a Airtel HD recorder connection through your website, when you person called on response from my interest expressed in Airtel site. So far it has been more than 48 hours and no response at all. Could you please update me the status, when this installation will be done. When i spoke to Airtel support, they are saying it is only 3000 rs. credited for this service. When i called Airtel support, they were cutting the calls to avoid after listening about this concern and i was told this order would be coming throgh some Vrit infocom. I feel really cheated and dispite of being loyal cust. with many service with Airtel, i feel disgusting.

This is really not acceptable, this would have been much faster, if i would have got this from any dealer locally. The online service with such delay is not faire at all. Thanks to update me the status asap. I am forwarding the order reference as well for your review. Hope someone takes a look and responds on this.



I had booked a New Connection for Airtel Digital TV online on your website ( I got a call from your customer care and as per the payment options I opted for Cash on Delivery. The executive collected the amount Rs 1590/- on Saturday 9th July 2011 and promised the installation on next day ie Sunday 10th July 2011.

Till date I have not received any call for installation and I am not able to connect to any of the numbers provided on the cash receipt # 12616 (Vriti Infocom Pvt Ltd.). Surprisingly the website mentioned in the cash receipt is fake and belong to some educational group. I tried calling your customer care but the response was even more annoying that “I booked a connection with a third party” and customer care can’t contact Vriti Infocom. I don’t understand how is this all managed? I booked a connection online, got a call from a fake company, they collected the cash also and there is no one aware.

Please look into this matter urgently and call me once you receive this email. I would also like to suggest to new connection seekers not to deal with Vriti Infocom.

Rohit Garg

Vriti Infocom Ltd/ Airtel Dish Tv connections — No response after collection of money for new connection.

On 24th I had booked two connection for my house through Vriti Infocom pvt. Ltd.
The cheque payment of Rs.5100 was collected from my residence on the 25th of August.
The payment has been cleared from my account on the 27th of August
The telephone and mobile nos. Provided to me are not responding.
I was a Big TV customer unfortunately -I thought of going for a new experience with airtel and feeling duped.
My receipt no. 13109 the cheque no. 428512 Corporation bank dated[protected]
Kindly sort this matter before I take a legal stand.
Receiving emails from airtel that they would look into the matter, but it has left the customer in distress. This is how the complaints are handled in our country. Just pathetic.People can play with you and just get along.

The consumer forum could not help me in any ways. There were calls from airtel confirming my address but till date I have received no connection.
Consumers fate vs Consumer forum's abilities.


Airtel DTH via — Airtel DTH order via


I have order online for Airtel DTH on 4th of October 2011 but nothing has happened yet(October 20th 2011). I have called and email Airtel DTH so many times[more than 15 times] but no action.

I have paid online 4299.00 INR via my ICICI Credit card .

Please help me to handle this issue.

You can write to me @ [protected]

Best Regards,


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