[Resolved]  Airtel Digital TV — No signal

Airtel DTH — reception is not coming from any channel

i comlaint to airtel custimer care at 12150 no on 13/2/10 at about 1 pm. i got a complaint no1945054 and given a time of 5.43 pm but till that time problem was not solved.I again contacted them and i was given a time of 10.40 am for next day i.e 14/2/10 at abot 2 pm i again contaced their super visor for the delay and i got a new complaint no,195228 and asked to contact local dealer at the phone no, [protected] he assured me that a man will contact you soon but today till 4.0 pm neither any message nor any men came and nor the problem is solved

AIRTEL DIGITAL TV — engineer and signal problem

hello my customer id is [protected]
i am not able to recieve signal on my digital tv and every time i call customer care they lodge a complain and tell me ur slot 4 d engineer is booked n he ll reach ur place 2morrow but no.{and some of complaint no.s given to me were 2228286,2216623,221148} one comes... now as i was not able to recieve signal i didnt recharged my account and my balance became negative and now i almost everday get call from company to recharge but how can i recharge unless i recieve..

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay Chugh
Airtel Customer Service Team

AIRTEL DIGITAL TV — Not attending complaint regarding airtel digital tv

customer id [protected], reately complain company is not attend my airtel digital disc connection, company representaive cut the wire. i have made 8 to 10 time complaints to cutomer care no proper work done by them

AIRTEL DIGITAL TV — not attending complaints

I have lodge comlaints regarding not working of my airtel digital tv connection. i have made complaint to custmer care 8 to 10 times. till date no work done. also a have recieved so many sms from airtel that your comlaints have been solved. i fadup their fake sms. they are cheater i am having proper amount in my a/c.
my ID No. [protected]

The Customer service is extremely worse, Better go for other Satellite TV broadcasters.

Air-tel D TH — Charges, signal quality and customer service

Hi,

I have purchased Air-tel d th south-ultra pack few days pack. From then on hell broke loose. First the guy who fixed the dish told that it would take 24hrs for every thing to set and he will come afterwards to come and check whether everything is all right. Things didn't settle and he didn't come.40-50 channels where either not coming or braking off due to signal problem. Next, the top-ups which I requested weren't coming. And finally I get a message that my account is in negative even after paying in full. The package cost is Rs4290 on the net on the official Air-tel website, it was sold to me for retail price of Rs 4550, which is clearly evident on the big hording, on the air-tel d th vouchers and retail guys selling at that price.

Called the call center guy, They tell me that I have to recharge again or my connection will be disconnected as the info given to them says it is for Rs4950. Imagine the frustration of being told that, when there own website, hording, voucher and the retail guy say one thing and after buying and paying for a whole year. You are being told to chuck in more money or you will be cut-off.

After 20 heck tick phone calls of giving details and explaining everything repeatedly to different people. And after registering couple of complains ( got a message that the problem is solved while my connection was cut the same day) and asking couple of times to talk to there senior. I finally got to speak to their senior today. Only after I sat down from 5:00 in the evening continually calling them, speaking to different guys requesting to speak to their senior. Finally got to speak to their senior at 9:00 in the night. ' 4 hours of repeated phone calls and requests' to just talk to a senior. Will any guy buying a TV connection want to go through this. And one week of continue phone calls and a 4hr continue session, think you can get work done even in govt office in the good old days.

And you know what the funny part is. The problem is not yet solved, I only got a promise from the senior that it account balance problem would be resolved on '24hrs' (like his juniors repeated promises earlier). Only after which I had to register a separate complain each for signal quality and the missing channels.

So anyone buying an air-tel d th has to be ready for a long test match. Wait!!! did I say test match, that is only for max of six days. This is indefinitely longer, tougher, requires immense patience and you might hit the jack-pot couple of times of rude call-center guys.

My ID is: [protected]. Complaint No. 2749510.our airtel Dish TV shows no signal and not working & error code B001:installetion setup. Please rectify the same on an urgent basis i m facing this problem from previous two months many times i have called the customer care but they do not given solution to this problem.

DEAR SIR/MADAM,

I AM USING AIRTEL DIGITAL TV FROM LAST 1 YRS. EVERYTHING WAS OK BUT SUDDENLY ON 24.06.10 I SAW THAT TV IS SHOWING LOST SIGNAL SO I CONTACTED CUSTOMER CARE THEY SUGGEST ME TO RECHARGE UR PACK AFTER THAT SIGNAL WILL COME AUTOMATICALLY.
ACCORDINGLY I RECHARGE WITH 600/- IRS . BUT THEN ALSO NO SIGNAL WAS SHOWING SO I CONTACTED AIRTEL TV CUSTOMER CARE FOR THIS THEN HE TOLD ME THAT WE ARE SENDING SERVICE ENGINEER TO YOUR HOME FOR SOLVE THE PROBLEM. ON 25.06.10 MORNING TIME SERVICE ENGINEER CAME FROM AIRTEL TV AND HE TOLD THAT THERE IS MAY BE OBSTRUCTION COMING INBETWEEN ANTEENA SO WE HAVE SHIFT ANTEENA TO OTHER PLACE, BUT HE DIDNOT BRING ANY SINGLE TOOLS WITH HIM SO HE WILL SEND OTHER PEOPLE TO SHIFT THE ANTEENA TO OTHER PLACE TOMORROW. BUT TILL NEXT DAY NO ONE CAME. ON 27.06.10 AFTERNOON 1500 HRS TWO TECHNICIAN CAME FROM DIGITAL TV. THEY TOLD OUS THAT MR. PRASHANT SEND THEM TO SHIFT ANTEENA. BUT BOTH WERE JUST DOING TIMEPASS. ONE TIME THEY TOLD ME THAT YOUR DISH IS NOT GOOD , THEN NEXT TIME THEY TOLD ME THAT YOUR SET UP BOX IS NO GOOD AFTER TWO MINUTES THEY TOLD ME THAT YOUR WIRE CONNECTION IS NO GOOD. FACT WAS THAT THEY HIMSELF DONT KNOW WHAT TO DO. INBETWEEN THIS THEY USE OUR CELL PHONE FOR COMMUNICATIONS FOR NEARLY 01 HRS CONTINUOUSLY. AFTER FINGURING EVERYTHING THEY TOLD OUS THAT THEY ARE NOT ABLE TO SOLVE PROBLEM SO THEY ARE LEAVING AND SENDING OTHER ENGINEERS AFTER 01 HR BUT NO ONE CAME SO I CALLED CUSTOMER CARE AND LAUNCH AGAIN COMPLAINT MY COMPLAINT NUMBER IS 3158345 ON 27.06.10 AT 1700 AROUND AND AIRTEL TV CUSTOMER CARE PROMISE OUS THAT WITHIN 24 HRS YOURS PROBLEM WILL SOLVE BUT TILL TODAY ON 28.06.10 AT 2000 HRS MY PROBLEM IS NOT SOLVED AND NO ONE CALL ME FOR MY PROBLEM.
THEN I CALLED AGAIN CUSTOMER CARE AGAIN THEY ARE GIVING SAME REPLY WAIT FOR NEXT 24 HRS.
SO PLEASE DO THE NEEDFUL TO SOLVE MY PROBLEM BECAUSE WHWNEVER I AM CALLING AIRTEL TV THEY ARE SAYING NEXT 24 HRS WAIT YOUR PROBLEM WILL SOLVE. BUT I DONT UNDERSTAND THAT FROM LAST 05 DAYS THEY ARE GIVING ME SAME ANSWER SO WHAT TO DO????????? AND HOW TO SOLVE PROBLEM??? BECAUSE AIRTEL TV CUSTOMER CARE DONT CARE FOR THEIR CUSTOMERS. SO I WANT TO LAUNCH COMPLAINT AGAINST THEM TO SOLVE MY PROBLEM.

AIRTEL DIGITAL TV — No signals since 27th June 2010

hi all,

My customer id: [protected]
Name : Rahul Kumar

My instrument is showing NO SIGNAL since 28th June, 2010. I have been getting assurances and dates from AIRTEL Customer care for the resolution of my problem since than till date but no engineer has arrived till date.
I have made a number of calls for this and now i want to discontinue the service and refund of my annual recharge amount .

Hi i am jagat singh from faridabad
My air tel digitel tv me pitchle two months se no signal of volume me aavaj nahi aati hai or jab mere house par dth lagai gai thi vo tabhi se ek nut ukhada hua tha or jis ladake ne dth lagai thi usne kaha tha ki one year ki gurrenty di thi or ab vo hi agents us ko thik karne ke 300rs maag raha hai mene jis agents se dth li hai uska naam v-connect hai jo dawrka complex 2nd floor per uska office hai vo bolta hai ki 300 rs ke beena thik nahi karga es ka pura karao ya fhir mere pese wapsi kiye jay
Name -jagat singh
M-[protected]
faridabad
haryana

AIRTEL DIGITAL TV — Waiting for connection

Hi ,

On 16th i applied for the Airtel digital TV connection. they promised in 48 hr tv cable get connected.
I maid the through IVR ref no..982956 tel no of executive [protected].they inform they got the payment.
today is Thursday after7 day also i am still waiting for the connection..

Nobody response properly form airtel side.

Regards,
Srimanta

responding to mails is quick, why dont your customer care give a proper response and get the job done, is this what you provide to your customer...its seems many of your customers are very dissatisfied...is there anyway of refunding the money..i doubt it...before taking a connection, service is guaranteed, once the money has been paid, then no one cares to hear or take complaints. this is extremely pathetic...please explain what is the next step

airtel digital set box — set box not working since last two month

I raised a complaint about my Airtel Digital TV set-up box not working and functioning since last two month.
By the time of registering the complaint, the executive told me that the problem would be reloved on next day.

Before one month two time your enginear visit our home and check this set box and second time because of problem in set box this person has change this set box. but after two three days this problem is running and we call this enginear but this person say that y will call to airtel office and tell new set box reqier because last time set box is old.

No one has turned up by the given resolution time. after that i call on airtel toll free number.I told them that no one has come to my home to solve the problem. Then that person told me that the problem would be resolved by 12 noon the next day. Already 24 hrs passed and still I have to wait for another 15 hrs. It's 12:30 in the afternoon, and the problem still persists. No engineer has come to look into my problem. this type of cheating every time occure.

last two weeks i call everyday to airtel office and your executive tell me that next day your problem is solved. at this time my problem not solved.

set box not working from two month. For change this set box i call everyday to airtel office

please this is my humble request to you please solve this problem and change this set box. pleasssssssssssssss solve this problem.

NAME: DINESHBHAI P SHETH
MO NO. [protected], [protected]

AIRTEL TRANSACTION ID: [protected]
AIRTEL ID: [protected]
EMAIL ID: [protected]@yahoo.com

you can solve airtel digital TV Error code : B001 yourself.

small discription is given here. for pictures please see link
http://www.saveondish.com/forum/no-signal-error-code-b0001-t-18422.html

I am able to resolve the issue. It has come twice, Once the Airtel DTH ( ADTH ) guy came second time I was able to resolve it myself.
diagnose:
you can diagnose if you are at this issue or not ?
Signal Quality -- ( > 197 )
Signal Strength -- ( > 20 )
And you are not receiving the signals just black screen with program info or 108, 283, 284 -- channel says error code B001..

Solution:
Then the whole problem lies in the Antenna. Antenna has a dish and the some small black protruding on a stick outside the antenna where the cable is connected to setup box. The signal sent by satellite is received by the dish and reflected back to be captured at the black protruding object on a stick outside the antenna where the cable is connected to setup box. Now the signal is captured by this black object and sent through cable to the setup box.
Here lies the problem the dish is capturing the signals as seen by the signal quality and the strength . but the problem lies in the signal being received to setup box through black protruding object on a stick outside the antenna where the cable is connected to setup box. Hence the black object attached to stick need to be rotated. it has some lines on it which can be rotated clock or anti-clockwise. Now adjust this black round plastic object anti-clockwise or clockwise such that the middle arrow in the black is pointing to the center of the point shown on the fixed black object.

if the signal strength/quality is low, then first you have to adjust the dish to get the proper signal strength and the quality.

if all the above seems to be correct then you must reset the setup box.

using the following instruction:

I have tryed resetting the setup box ...
I used the following procedure
back+menu+right+down button to reset the setup box.. seen till the message sign starts blinking...
then I restarted the setup box.
i followed the installation instruction for Airtdel DTH ( ADTH) for setup box reset :
chose instruction as : English
Transponder settings:
INSAT4CR TP1-1
then
signal setting :
signal level : 201
BER : 10-20

LNB settings:

LNB Type -- dual band
LNB Number -- 1
Satellite -- Insat-4CR
IO Low freq -- 09750
IO High freq -- 10600
DiSEqC Mode -- DiSEqC A

Any furthur question may be answered

Airtel DTH — not installing program.

I BIRENDRA KUMAR KESHARI MO :-[protected]
ANAND NAGAR COLONY, PANCHCROSI ROAD, KANDWA, VARANASI,U.P.

I HAVE PURCHASE AIRTEL SETTOP BOX IN 13 AUGUST 2010, ENGENER INSTAL IT ON 14TH AUGUST BUT NO ANY PROGRAM RUN AXCEPT CHANAL NO 100.
THERE ARE LACK OF QUICK SERVISES. AND WITH OUT NO CUSTOMER ID NO ANY BODY HELP US.

sir,
sorry to say about your service. i am highly unsatisfied from your customer care service. i am a customer of your digital tv since last ten months. my customer id is [protected]. your digital tv is not working since last Friday (20.08.2010) evening.i have made complaint through your customer care on same day. next day i have received a massage over my mobile that your problem has resolved without resolving my problem. till date no one has visited our house to resolve the problem. after making four to five times inquiry from customer care i got only assurance to get resolve the problem within two hours. but very unfortunately my problem is continuing. my account balance is deducting day by day without resolving my problem.
kindly look into the matter and resolve my problem as earlier as possible.
my email id is [protected]@yahoo.co.in contact no. [protected]

complainant

sanjay kumar
e-540, dda flat bindapur,
dwarka, new delhi-110059

Sir my name is rinku Khushalani iam urs custmer I can purchase ur digital tv connection 4months ago or 5 but sir only 1month I can use ur connection properly but rest of 3 month I have problem I can complain in ur cosmer care almost 20 times but notting action will do so last I complain in ur Costner care then again he gives me complain no 3749275 and he told me that now ur problem will solve sir I requst u my 2month refil will expire so u give me suggesion what can I do no one get action and solve my problem of Airtel digital tv and 1more thing I can also complain in ur dealer also in ulhasnager they will cannot solve my problem so sir I requst u to do some action and solve my problem thank u

My cutomer ID[protected]When I switch on my TV no signal message is being received . I have lodged complaint no 3803557 and 3810787 but in spite of repeated assurance no body has turned up to attend the complaint. No senior person is ready to come on line, the customer care executive have been probably instructed either not to pass on the call and if they pass it to their seniors the phone keeps on ringing and you are inform plz keep holding as the seniors are busy on the other line and after 10 minutes you are disconnected intentional or otherwise only they know. These MNC's are taking customer for a ride. A cable operator would have attended the problem with in an hour.

AIRTEL DIGITAL TV — No one solve

Dt. 18th Sep 2010



Complain



Dear Sir,

Customer Name:Pravinchandra D. Shah

*Customer ID: [protected]

*Registered Mobile Number:[protected]

*City:Rajkot


Alternate Contact Number:2223207

*Email ID:[protected]@gmail.com


*Subject:Complain about Airtel Digitel







as per above we have doing complain many time ..... but our Problem is in still... Problem is not solve in

Previce time our complain No: 3518267...

then we complain one more time... Complain No: 3874187

Our complain have almost 20 days... but no one come from... as well as no reply from your side...

when I call last time to your toll free No: [protected] on 16th Sep 2010 some one told that your complain will repair before 5 O'Clock..... ( you can check your record phone ) currently its 18th Sep 2010 & Time : 11:00 am



so we request you to collect your all instrument from us & give our all Money back because you are not able to do satisfy us.



Thanking you.



Yours truly,

Pravinchandra D. Shah

Rajkot.