[Resolved]  Airtel — Bill plan issues

Address:

Faridabad, Haryana

below is my mails to Airtel since more than an year for changing my bill plan and nothing has been done yet. I stopped paying my bill as they wont even let me disconnect this phone without the company's NOC, and I am not getting the NOC, as I dont have any details of my employment with the company, it was only for a month, and its been 7 years.

-fromKrishna Kumar <[protected]@gmail.com>
toappellate.[protected]@airtel.in

dateSat, Jan 29, 2011 at 3:04 PM
subjectFwd: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details Jan 29

I am really frustrated.
- Hide quoted text -



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Fri, Jan 28, 2011 at 6:50 PM
Subject: Re: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com


Dear Krishna Achari,

Ref: Email dated 28 January 2011 regarding your Airtel number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We request you to contact appellate.[protected]@airtel.in for further assistance.

We value your association with Airtel.

Warm Regards
Harshi Mehra
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 28/01/2011 10:25:39
Subject: Fwd: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

no response in mail from Airtel since this last mail, Am not sure how to take
this further, please advise, I did get a call from Airtel that they are going
to fix it, but nothing done yet, the call was arround 3 months back. Appreciate
if any one can go through the mail trail and help me with this.

Forwarded conversation
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
[protected]----

From:
Date: Mon, Apr 19, 2010 at 4:26 PM
To: [protected]@gmail.com


Dear Krishna Achari,

Thank you for writing to Airtel.

This is with reference to your email dated 19 April 2010 regarding Bill Plan
change for your Airtel number [protected].

We request you to send the mail at the correct email id for any concern
regarding your Airtel number. The correct email id is
nodalofficer.[protected]@airtel.in

We regret the inconvenience faced.

For further assistance, mail us at [protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards

Shivani Chopra
Nodal Officer
Bharti Airtel Limited

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67F[protected]EF91D69A8D53457BADB2661A8E02566A7EE2D5CBCDD25&refno=[protected...⇄

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 19/04/2010 09:22:43
Subject: REQUEST TO CHANGE MY BILL PLAN.

Hello,
I am writing this mail to you being deeply dis-satisfied with the kind of
responses I am getting, seems like there are no human beings but just automatic
replies to my emails.
I have clearly stated below that I pay the bills for this number regularly and
though I use to work with the organisation Infovision 8 years ago, I am no
longer associated with them nor do I have any other evidence of my employment
with the organisation.
Please help me have this number disconnected if you cant evn have the bill plan
changed, I am not getting any kind of benifits from using this number, I am
paying Rs. 1 per sms though other service providers are providing much better
rates.
I was not ready to give up this number but since I am getting huge bills due to
the bill plan I am using, I intend to have this phone number disconnected now,
I have been trying to get the bill plan changed since a very long time. its
really a stupid scenario where I am forcefully being associated to an
organisation I dont belong to.
Please do go through the mail chain below before replying to me.
Regards,
Krishna Kumar
[protected]

On Mon, Apr 19, 2010 at 8:33 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
expressed concern regarding bill plan change to Airtel Super magic plan 299 for
your Airtel number [protected].

We regret any inconvenience caused to you.

We apologize for not meeting your expectations in this moment of need.

We would like to inform you that the above mentioned number is under the
corporate responsibility of M/s. Infovision Information Services Pvt Ltd, as
per our records and we require an authorization through your company
coordinator.

The details of your company coordinator are mentioned below and you are
requested to forward your request through company coordinator. This is only to
ensure that one point contact for communication is maintained. Hence, we
request you to cooperate to initiate further action on the same.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Sunitha J
Customer Care
Bharti Airtel Limited

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Or, if you cannot click on the above link, please copy the full URL from below
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C514B22DB61B4B8F3393C4 94090FD1C6FAFDB3E58A1EA137297FF 2 B B D
C77828F&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 23:19:31
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I have already been to a relationship center and they say the same, I will also
regret loosing this number if a simple request such as a bill plan change can
not be accomodated, This is clearly a violation of my consumer right, and being
a very dissatisfied customer will end my tie up with Airtel. That would sounds
easier for me.
This is th last time I am requesting to change my bill plan. I wont request
again, there are plenty of service providers with much better bill plans
available in the market.



On Sun, Apr 18, 2010 at 7:51 PM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we request you to kindly visit to nearest Airtel Relationship center and
update your details as a individual account and write to enabling us to do the
needful.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Niranjan M
Customer Care
Bharti Airtel Limited

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Or, if you cannot click on the above link, please copy the full URL from below
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E82B57A2EA2C56B7C4C63A5DBCC6C1CBC3C7C8C9CCCE3F414042&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 10:15:22
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I am no longer associated with this Company, I worked there 8 years ago, and I
dont have any documents pertaining to any association with the company, hence I
am unable to do so, Please help me eith this as I have been the sole user of
this phone and have been paying my bills regularly, you can check my payments,
I just paid one today via netbanking.
There has to be a way for you to change the bill plan as requested below.

On Sun, Apr 18, 2010 at 10:12 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we require the request to be forwarded via your company coordinator
enabling us to do the needful. Please find the details below of your company
coordinator.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Hemanth Rao
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A8E82F58A1E2
2566AFD23E45B1D03A58ABEE2E58BFC4CC3152B3D2315ABDC3C2C1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/04/2010 22:13:52
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

Hello,
I need the Airtel Super magic plan 299 plan.
can you please enable this on my phone number [protected].
Regards,
Krishna Kumar

On Sat, Apr 17, 2010 at 9:39 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/04/2010, you have
requested for bill plan change for your Airtel number [protected].

We are unable to process your request as the rate plan is not mentioned.

Please find attached the details of latest rate plans for your reference. We
request you to reconfirm if you wish to change to either of the attached rate
plans.

We request you to visit our website www.airtel.in for latest bill plan rates.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Rekha R
Customer Care
Bharti Airtel Limited

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