[Resolved]  Airtel Mobiles — Money paid is not updated in Airtel

Dear Sir
I don't understand why you people are not responding for closing the issue. My concern is ICICI Bank has debited Rs. 492.12 from my credit card for the payment made to mobile No [protected], which is not reflecting in your system. You have taken 60 days and still not even a reply or a call has come from your end.See the continuation mail that how many executives have given TAT and no one has replied on their TAT. I am excepting a prompt reply on priority basis.


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Saturday, July 19, 2008 2:59 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Thiyagarajan

On 4th of June 2008 you have replied my mail in this same issue, the same day I sent the credit card statement, but no response from your end. It is really very unfair for a customer to follow the issue for more than two months.

Payment mode - Visa Bill Pay
Payment location - Not Applicable, since made by Visa Bill Pay
Payment date/Cheque date [protected], 1814 hrs
Cheque No/Cash Recpt No/ CC No - Not Applicable, since made by Visa Bill Pay
Bank name and Branch - Not Applicable, since made by Visa Bill Pay
Copy of your bank statement - Already sent
Payment ID [protected]

Kindly give top priority to close this issue.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]


----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 4:15 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

You had expressed over the payment updation for your Airtel number [protected].

We understand the concern and will work towards resolving the same.

In view of the above, we regret to inform you that the payment specified by you has not been posted in our records. We kindly request you to provide the below mention details to initiate further action regarding the same.

? Payment mode
? Payment location
? Payment date/Cheque date
? Cheque No/Cash Recpt No/ CC No
? Bank name and Branch
? Copy of your bank statement

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll free).

We value your association with Airtel.

Warm Regards,

Thiyagarajan
Customer care Executive
Bharti Airtel Limited.

---- Original Message ----

Dear Sir

Please note the payment of Rs. 492.12 paid against mobile no. [protected],
for this the Payment ID is[protected] paid on 25.05.2008 at?18.14hrs from
ICICI Bank. Kindly check and revert.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91] 98940 55559



----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Cc: compliance.[protected]@bharti.in
Sent: Friday, July 18, 2008 11:01 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Suganya

The issue is with only payment of Rs. 492.12 paid against mobile no.
[protected]. For your ref. ICICI Bank has replied that "the payment of
Rs.492.12 has been updated at the biller's end asconfirmed with the
biller". Kindly work on this and revert.

Dear Customer,
Further to our telephonic? conversation on June 16, 2008, we inform you
that the payment of? Rs.492.12 has been updated at the biller's end as
confirmed with the? biller, as? per the revert of? SR68970871.
Sincerely,
Madhavi Vinjamuri
Account? Manager
ICICI Bank? Limited


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 10:50 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

We understand from your previous interaction dated 17/07/08, you had
expressed concern over the delay in the payment updation for your mobile
numbers.

We understand your concern and will work towards resolving the same.

As per the service request 17380407, we would like to confirm that we have
received your payment as mentioned below and the payment has been credited
to your account and will be reflected in your subsequent bill dated
25/07/08.

Account number Mobile number amount
[protected] [protected]? 277.52
[protected] [protected] 534.39
[protected] [protected] 1 1093.60

To check the last three bill payments made for your Airtel Mobile, we
request you to dial *121*14# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm regards,

Suganya
Customer Care Executive
Bharti Airtel Limited.


---- Original Message ----

DEAR SIR
I EXPECTED THE REPLY? ON 10TH JULY AS PER YOUR COMMITMENT, STILL I HAVE
NOT
RECEIVED ANY FEEDBACK ON? THIS. I AM FOLLOWING THIS ISSUE FROM Ist OF
JUNE.
KINDLY REPLY ON THE BELOW? MENTIONED ISSUE AND TRY TO KEEP UP?YOUR
COMMITMENT.

REGARDS
S.? MOUROUGUESSIN
+91? [protected]

----- Original? Message -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Sunday, July? 06, 2008 7:49 AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting? Airtel.

We understand from your previous interaction dated 02/07/08, you? had
expressed concern over the delay in the payment updation for your Airtel
mobile number [protected].

We regret the inconvenience caused to? you.

We would like to confirm that your concern has been registered and? your
service request number for the same is 17380407.

We would revert to? you on or before 10/06/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(toll free).

We value your? association with Airtel.

Warm Regards,

Vinoth
Customer Care? Executive
Bharti Airtel Limited.



---- Original Message? ----


Dear Mr.? Vijayakumar

Please find the?? attachment of the Credit Card statement.

Thanx &?? Regards
S.? Mourouguessin.


----- Original? Message? -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, July? 02, 2008 12:22? AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <>? [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for? contacting? Airtel.

We understand from your previous interaction? dated 26/06/08, you? had
expressed concern over the delay in the payment? updation for your Airtel
mobile number [protected].

We understand your? concern and will work? towards resolving the same.

As per the? service request number 17246213, ? we regret to inform you that
the? payment specified by you has not been posted in? our records.? Hence,
we? would request you to resend the Bank statement in? PDF format to
enable
us to initiate further action.

For further? assistance, ? mail us at [protected]@airtelindia.com or message to 121
(toll free).

Warm?? Regards,

M. Vijaya Kumar
Customer Care Executive
Bharti? Airtel? Limited.

---- Original Message ----

Thanks. Every? time only I am? calling on the due date, I hope this time I
will get? response from your end.? Please make sure this issue may be
sort
out
by 1st of? July.

Thanx
Mourouguessin

-----? Original Message -----
From:? <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Thursday, June 26, 2008 7:25? PM
Subject:? Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON? AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]


Dear Mr.?? Mourouguessin,

Thank you for contacting Airtel.

We understand? from? previous interaction dated 25.06.08, you had
expressed
concern? over the delay? in the payment updation for your Airtel?? mobile
number
[protected].

We understand your concern and will? work? towards resolving the same.


We would like to confirm that? your? concern has already been registered
and
your service request? number for the? same is 17246213, .

We would revert to you on or? before? 01/07/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(Toll free).

We value? your? association with Airtel.

Warm? Regards,

Madhu
Customer Care? Executive
Bharti Airtel? Limited.

---- Original Message? ----


pls.revert
-----? Original Message -----
From:? Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:22? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear??? Sir

Please find the mail? transaction between me and ICICI Bank, as?? per
their
records they have informed? that the payment of Rs.492.12 has?? been
updated
at the biller's end as confirmed? with the biller. But? from? your end I
have
not received any reply. Kindly try to? close? this issue? on priority
basis.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559




Dear?? Customer,

Further to our? telephonic? conversation on June 16, 2008, ? we inform you
that the payment of?? Rs.492.12 has been updated at the? biller's end as
confirmed with the? biller, as? per the revert of?? SR68970871.

Sincerely,

Madhavi? Vinjamuri
Account?? Manager
ICICI Bank? Limited

-----Reply Separator-------Dear Mr.?? Mourouguessin?,
Thank you for writing to us.
We sincerely regret? the? inconvenience? caused to you.
We have registered your request for? the? payment for? biller Airtel of
credit card with SR68970871? .

The? status will be informed to you by an e-mail or? mobile alert? within
June? 16, 2008

Looking forward to your?? co-operation.

Sincerely,
Mohammed Altafuddin
Account??? Manager
ICICI Bank Limited

-----Original? Message-----

Subject:?? RE: Credit Card

Dear Madam

I? have spoken with Airtel, this? particular payment was? not received
by
them. If you can't reach in my? mobile you may feel free to? contact? me
in
landline no. (0413)? 4209933.

Regards
S.? Mourouguessin
+[protected]

-----? Original Message? -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:08? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

pls.??? revert
----- Original Message -----
From: Murugesan
To:?? [protected]@airtelindia.com
Sent: Wednesday, June 04, 2008? 11:12? PM
Subject: Re: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.??? Thiagarajan

Please find the? attachment of Credit Card Statement? for? your kind
reference.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


----- Original?? Message -----
From:?? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, June? 04, 2008 5:34?? PM
Subject: Re: (Mobile? No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE
ON AIRTEL MOBILES Message? From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.?? Mourouguessin,

Thank you for contacting? Airtel.

You had?? expressed concern over the payment updation of Rs.? 492.12/- for
your?? Airtel number [protected].

We understand the concern and? will work?? towards resolving the same.

We regret to inform you that the??? payment specified by you has not been
posted in our records. Kindly send? us? a? copy of your bank statement to
enable us to initiate? further?? action.

Further with regard to the payment of Rs. 643.81/-? we would? like? to
inform
you payment specified by you has been? posted in your? account on?
26/05/08
and the same will be reflecting in? the forthcoming? invoice dated
25/06/08.

Alternatively, you can? dial *121*4# (toll? free) or sms PYMT to? 121
(toll
free) to get the? details of your last? three bill payments made for? your
Airtel? Mobile.

For further? assistance, mail us at [protected]@airtelindia.com or message to 121
(Toll Free).

We value?? your? association with Airtel.

Warm?? Regards,

Thiyagarajan
Customer? Support Executive
Bharti?? Airtel Customer Care.

---- Original Message? ----


Dear??? Sir

The following are the? payments made? by Visa Bill Pay for my?? registered
Airtel Mobiles.?I like to? inform you? that? the payment Rs?? 492.12
towards
Airtel Mobile Chennai? ([protected])? paid ?on 23 May? 2008? from my ICICI
Bank
Credit Card thru ICICI? Visa? Bill?? Pay.

[protected]? 74477488146004728699003 ICVBP -BHARTI?? MOBINET?
CHE??????492.12
?
[protected]? 74477488130004647232900? ICVBP? AIRTEL?? TAMILNADU????????
277.52
[protected]
[protected]??? 74477488130004642192828 ICVBP AIRTEL?? TAMILNADU????????
534.39
[protected]
[protected] 74477488130004642192810? ICVBP AIRTEL??
TAMILNADU????????1093.64
[protected]
[protected]???? 74477488100004466747620 ICVBP AIRTEL TAMILNADU? MUMBAI?
262.52
[protected]
[protected]? 74477488100004461727254 ICVBP? AIRTEL?? TAMILNADU MUMBAI?
492.65
[protected]
[protected]?? 74477488100004461727262? ICVBP AIRTEL TAMILNADU?? MUMBAI
1362.56
[protected]

On 25th? of?May? 2008 my Airtel Mobile? bearing? No.[protected] you?have
barred
my? outgoing? facility and I? made a? payment of Rs. 643.81 from Citi?
Bank
Credit Card. The?? following are? payments made for the mobile? No.
[protected], and the? payment made?? by?ICICI Visa Bill Pay ?is not
reflecting
in Airtel? website. Kindly?? clarify this issue on priority? basis.

Mode of?? Payment???????? Date? of Payment Amount?? Paid
Self Care Payment?? CitiBank - TN? 26/05/2008?? 643.81
Self Care? Payment CitiBank? - TN?? 14/04/2008? 335.21
Credit? Card Payment -?? Visa?????? 06/03/2008?? 353.00
Self? Care Payment? CitiBank - TN?? 14/02/2008? 324.95
Credit? Card? Payment - Visa??????? 31/12/2007?? 316.35
Credit Card Payment -? Visa??????? 13/12/2007??? 307.05

Regards
With? Regards
S.? Mourouguessin
No. 45, ?? Thiagaraja Street
Puducherry - 605?? 001
Tel: [91 413]? 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


This? e-mail and any files transmitted with it are for the? sole use of
the
intended? recipient(s) and may contain confidential and? privileged
information. If you are? not the intended recipient, please? contact the
sender by reply e-mail and? destroy all copies and the? original message.
Any unauthorized review, use, ?? disclosure, dissemination, forwarding,
printing or copying of this email or? any? action taken in reliance on
this
e-mail is strictly prohibited and? may be? unlawful.
The recipient acknowledges that Bharti Airtel Limited? or its?
subsidiaries
and associated companies(collectively "Bharti? Airtel Limited"), are?
unable
to exercise control or ensure or guarantee? the integrity of/overthe
contents of the information contained in e-mail? transmissions and further
acknowledges that any views expressed in this? message are those of the
individual sender and no binding nature of the? message shall be implied
or
assumed unless the sender does so expressly with? due authority of Bharti
Airtel? Limited. Before opening any attachments? please check them for
viruses and? defects.

This e-mail and any? files transmitted with it are for the sole use of the
intended recipient(s) and? may contain confidential and privileged
information. If you are not the intended? recipient, please contact the
sender by reply e-mail and destroy all copies and? the original message.
Any unauthorized review, use, disclosure, dissemination, ? forwarding,
printing or copying of this email or any action taken in reliance on? this
e-mail is strictly prohibited and may be unlawful.
The recipient? acknowledges that Bharti Airtel Limited or its subsidiaries
and associated? companies(collectively "Bharti Airtel Limited"), are unable
to exercise control? or ensure or guarantee the integrity of/overthe
contents of the information? contained in e-mail transmissions and further
acknowledges that any views? expressed in this message are those of the
individual sender and no binding? nature of the message shall be implied
or
assumed unless the sender does so? expressly with due authority of Bharti
Airtel Limited. Before opening any? attachments please check them for
viruses and? defects.
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message.
Any unauthorized review, use, disclosure, dissemination, forwarding,
printing or copying of this email or any action taken in reliance on this
e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.