Airtel — Network Problem
Mathura, Uttar Pradesh, India
Though I got your contact number and email I'd before 15 days, I did not approach because I thought that million people are working under you with their heart and soul to give 100% customer satisfaction to retain them and to increase their quantity. But now it's a limit. I was 200% satisfied with services of Airtel but just because my whole family using Airtel. Till last month it was perfect and WOW experience as it was my favorite (Airtel) but later on I started facing problem in my incoming calls. My friends and relatives started telling me that my number is not reachable etc. Sometimes it was reachable but most of the times not. When I tried to call, it was totally silent after sometime the call was disconnected. I immediately logged a complain and got prompt response with the diplomatic answer that “Sir, your problem has been resolved." But again the problem was same. Again I logged complain and response was same but without the solution and they(Executives) were keep irritating me by saying that from our side there is no issue and instructed me to change the phone or to change the sim card from phone. First I changed my sim card to another phone but the problem was same then I followed their instructions and changed my phone (nokia 3110c to spice qt 53) and put another Airtel sim in my phone too, but problem was same with old number and new one was working perfectly at same location and in same pocket. NOW I PUCHASED A NEW PHONE (NOKIA C2-00) DUE TO YOUR NETWORK PROBLEM BUT STILL PROBLEM IS SAME.
In my third or fourth complain, your excutive called me and asked about the problem in brief. I explained everything then he politely said "Sir, I'll trace your number for 2-3 days, please co-operate." I said no issues wherein I have to spent 10-12 ours at my work place, I allowed him to call me any time 24*7. He was keep calling me and when my number was not reachable, he was giving me. On second day he instructed me to exchange the phone and sim and did the same and he found that there is no issue with the phone, as my second number was working perfectly in both of them. He requested me to co-operate one more day and promised me that there might be problem with network so I'll ask my field officer to visit at your location. Till now I am waiting for his calls....huh. He left everything in air and I was again.......... From my end I have done everything to support airtel but I don't think it will work anymore. I am about to complete my journey of 6 months with Airtel in Uttar Pradesh (Basically I am from Rajasthan my rajasthan Airtel number is still working properly on same location and same pocket in same mobile) and planning to change (portability) because that will be the best IDEA TO CHANGE MY LIFE & CONNECTING PEOPLE. As the company is expanding, the customer service is getting hampered. You guys are unable to provide them satisfactory services. Yes I know that you are the head o[censored]P West, so I'll wait for few more days. If I get solution....... Otherwise it's a TURN OFF.
THE UNIQUE NUMBER OF MY AIRTEL UTTAR PRADESH`IS [protected].I AM SO MUCH UNHAPP WITH YOUR SERVICE (FOR FURTHER DETAIL CONATCT ON MY RAJASTHAN`S NUMBER
+91-[protected]) I[censored]P NUMBER [protected] IS NOT WORKING.
Remember your one unhappy customer can break your 11 customers...
viresh immannavar's response, Jun 08, 2016
I'm Airtel customer
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