[Resolved]  Airtel — Not receiving incoming calls

Address:

Visakhapatnam, Andhra Pradesh

Hi,
On September 17th using mobile number portability option i switched from tata docomo to Airtel. From then onwards i am not getting incoming calls to my mobile([protected]). I tried to call 121 number of times(till date i tried nearly 200 times but i was able to speak with them only twice or thrice).

So the customer care people are saying that i didnt submitt any proofs. But i did that on the day i took the sim. Any how as per the request i re-submitted them again to the dealer. Even after submitting the proofs i didnt get incoming.

I hate this customer care number. It is giving number of options but not giving me an option to speak with executive.Now i got a chance to speak with him and this time they are saying some technical issue and logged a complaint. Complaint number is CPIUC[protected]. This was registered on 24th september and it was intimated that it will be resolved in 2days. Till now i dont have any response regarding this complaint.

Now i visited Airtel office at Asilimetta junction,Near sampath vinayagar temple,Vishakaptnam. There after taking the token and waiting for nearly 1.5 hrs , i got a chance to speak with the representive over there. She asked me the problem and i explained here then she said it is a technical problem and they are logging the complaint and it will be resolved in 48hrs. I asked her for acknowledgement and she replied that they dont provide any acknowledgement.I am waiting for nearly 4 days but the problem is not yet resolved. One thing i dont understand is if they dont provide me any acknowledgement how i can say that i complained about it.This is really really worst.
Its been so long and i am missing number of important calls.
So i would like to file a case against airtel regarding this according to consumer protection act.

Thanks,
pavan