[Resolved]  Airtel — Prepaid plan change

AirTel — Why charge extra for payment by credit card

I went to Airtel shop in Pune the other day to buy USB modem. The cost was Rs 3000. I wanted to pay by credit card. I was told that there will be an extra charge of 2.5 % for paying by credit card. Why ? Why should there be any extra charge for paying by credit card. What are the customer rights in this respect ?

Thanks

Airtel Prepaid — Credit Card Charged Thrice

My Credit Card have been charged thrice and when contacted for refund of excess amount...not done till date, contacted nodal officer ANAND and appelet andhra VAISHNAVI for Airtel, informed me that the amount have been adjusted in this month bill and it will be due next month, I always make the payment before due date. all the detail have been given below in mail trail, they are harreshing the customer and these office appointed by the TRAI to resolve customers greviance, instead of that working in behast of these telecom company as poppet of them and challenging to go to TRAI or Consumer Forum to resolve the problem,
I need that my problem will be taken care and resolve ASAP.
Thanks & Regards
Ajai Bajpai


Dear Mr. Bajpai,

Thank you for contacting Airtel.

You had expressed concern over payment debited thrice from your account for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

We regret the delay in responding to your mail.

As per your previous mail dated 09/09/09, we wish to confirm that, we are in receipt of your payment of Rs. 479.37(thrice) and there is an excess amount of Rs. 958.74/- reflecting in your account for your Airtel mobile number.

You could also know your account details by dialing *121# (toll free).

Further , with regard to you request over excess amount refund of Rs. 958.74/- has been registered and your service request number is 28339216.

We would revert to you on or before 24/09/09 and we request you to bear such time with us.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards


Abdul Abeeth
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@in.ibm.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/09/2009 18:14:20
Subject: Re: Mobile No. [protected], BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [|BAL|[protected]|[protected]|]

Hi
Its very surprising ..... that you people don t get the mobile no through bill no and detail and providing reply after a week ...with no proper reason Any way giving mobile no herewith for your ready reference...as many times you require: [protected] [protected] [protected] [protected] [protected]
Thanks Regards
Ajai Bajpai

W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: +[protected]
Fax: +[protected]
Email: Ajai.[protected]@grace.com


From: [protected]@airtelindia.com
To: Ajai Bajpai India [protected]@IBMIN
Date:[protected]:34 AM
Subject: Re: BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [ BAL [protected][protected] ]

________________________________




Dear Mr.Ajai


Thank you for contacting Airtel.


You have expressed concern over debit of your bill amount thrice from your bank account for your Airtel number.


We regret for the delay in respondin gto your mail.


We regret to inform you that we are unable to take further action on the same as the mobile number is not addressed in your mail.

We request you to kindly revert to us with the Airtel postpaid mobile number to initiate further action. We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.


For further assistance mail us at [protected]@airtelindia.com mailto:[protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards

Anand S
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@in.ibm.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:27:15
Subject: Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card

Hello
My last Month Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card of Citibank same hve been showing in your site my account in payment view also screen shot of same attached herewith for your reference.


But that have been not returned till date to my Citibank card account
Kindly refund the amount 958.74 ASAP.
Thanks Regards
Ajai Bajpai

W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: +[protected]
Fax: +[protected]
Email: Ajai.[protected]@grace.com

Hi Rakesh Kumar,
i have to register one more complaint. On[protected] i had recharged sms pack of 24 rs, i received an confirmation sms my sms pack has been activates succesfully, For first few sms I was not charged but then I was charged 1 Rs for each sms, I registered compliant at customer care they told its a tecnical fault and my problem will be solved soon but still my problem is not solved and I am being charged 1 rs for each sms.

I again called customer care he told process is going on and u dont send sms for few days.So now I stop sending sms ultimately I cannot not use the service for which I had already paid and its really a waste of money. I am really fed up of airtel due to problems created by them and I have to suffer it for no reasons.

I Yogesh Choudhari using Airtel Mobile [protected] from last 5 year regularly. from 1st december 2011 Airtel has changed my plan whithout giving any notice. NOW Airtel C. Care is not taking any complaint on 198. and 121 is saying we have not available your last plan. I have taken Advice from consumer helpline. they advice me to send legal notice to Airtel. if airtel mobile doesnt keep continue my old plan. i can take legal action on Airtel.

Yogesh Choudhari
[protected]

Hello,

My mobile no is [protected]. I have been using Airtel since last 5 or 6 years. On 27 April my prepaid card validity was expired. after that on 28 April i had recharged for Rs.110 for 1 year validity. From that time my prepaid plan sudden got changed and even i did not have got 1 year validity also.

My pervious Plan -
Airtel - Airtel 10 paise anytime
Airtel - Other 40 paise anytime
STD 60 paise anytime

SMS -

Airtel -Airtel 10 paise
Airtel - other 20 paise


I have called customer care asking about plan change, Their answer is like you are failed to recharge before expiry date thats why your plan got changed and your previous plan is cancelled and there is no way to resume the previous plan again.

As my previous plan is cancelled, though daily Rs.1 is getting deducted from balance.

What kind of Rule is this that you need to recharge before expiry date even your card validity is not expired. If not then your plan will get cancelled.

I want to resume to my previous plan. For this plan only I am not switching to postpaid or any other service Provider.
I have not received any SMS or Call about plan change.
Please look into this matter and Resume my previous plan.
Please resolve this as soon as possible.


Thanks and Regards
Pravin Mahajan
pravin.k.[protected]@gmail.com