[Resolved]  Airtel Postpaid — REGARDING CALL DETAILS(FRAUD CASE)

HI,

ONE OF MY COLLEGUE PRAVEEN KAKOLANGARA USED MY PASSPORT ID TO TAKE A POSTPAID CONNECTION (Mobile:[protected]), ONLY EMAIL ADDRESS OF CONCERNED PERSON HIS MENTIONED IN CONNECTION DETAILS([protected]@yahoo.co.in).

HE MIS USED IT AND HE DISCONNECTED THE NUMBER [protected] WITH PENDING BILL OF RS.2172 . AND NOW AIRTEL CUSTOMER CARE IS DISTURBING ME FOR THE PENDING BILL. I REQUESTED THEM FOR THE CALL DETAILS, BUT THEY ARE RUDE AND WANT ME TO PAY THE BILL FIRST. THEY ARE NOT PROVIDING THE CALL DETAILS FOR REGISTERING COMPLAINT OR TO CLAIM FROM HIS FAMILY.

SINCE AIRTEL CUSTOMER CARE ARE FORCING AND DISTURBING I HAVE ACCEPTED TO PAY THE AMOUNT, BUT I NEED THE PROOF FOR THE CALL DETAILS. FOLLOWING IS THE MAIL SENT FROM AIRTEL.

From: prechurn.[protected]@airtel.in <prechurn.[protected]@airtel.in>
Date: Mar 29, 2009 2:05 PM
Subject: Confirmation Msg
To: [protected]@gmail.com, [protected]@yahoo.co.in


Mobile no [protected]
A/c No[protected]
Total o/s 2172
Promise to pay 1550
Amount to be Discounted 622

Email Id [protected]@gmail.com, [protected]@yahoo.co.in

Dear Customer
You Have used the Airtel Connection ( [protected] )Which is Disconected now & Having the Total o/s of 2172 but As per Already Discuss With You, You are Ready to pay the the Amt of Rs 1550 As a final Setlement of the A/c of your Airtel no . So Kindly pay your Airtel Bill of
Rs 1550 As a Final pymt For the A/c of Your Num & we provide you the Noc ( Settle ment Letter ) After Reciving the Amount of 1550 .on your Same Email Id . So Kindly Pay your Airtel Bill Today .

Thanks & Regards

I DONT KNOW HOW TO FORWARD WITH THIS CASE.

PLEASE HELP.

Regards,
Vijayan