Airtel Postpaid — Customer Harassment

AirTel — Haressement

This is to inform that i have bffeen haresseed daily by phone calls for not paying my dues inspite me dropping my cheque for the amount of Rs1282.00 in drop box.If your Cheque collectors dont collect in time and send it in time it is not my problem,though i have been paying regularly for the past ten years without any problems.It high time your people keep a check on these hoodlums who give threatening calls to genunie customers or i have to take legel action.Kindly take action at eariest and save the prestiage of your company.

AirTel — Harassament

Airtel staff informed exceeding credit limit (?) and demanded the payment within 24 hours!! When I tried to explain that exceeding limit is better business for AirTel and suggested that Airtel must provide at least 2-3 days for payment, it fell on deaf ears!!!
Even then went ahead and paid the bill thru my bank a/c Bill transfer, the disconnection threat came from Airtel thru SMS. When contacted Airtel (ref[protected],[protected],[protected], the team member & Supervisor were rude and continued to preach and repeat the threats.
How can Airtel be so stupid to refuse more business as well as have rude and arrogant team members and supervisors 'helping' (harassing?) consumers? Do I have any consumer protection against this thuggery and harassments?

Airtel Postpaid — Harassment by Airtel

I was using Airtel postpaid Mob #[protected] since June 2006 in Delhi. The network in North India is good. In April 2008, I shifted to Pune on company transfer and preferred using the same no. despite being in roaming coz I was already using it and didn't want to change it.

But in Pune and other parts of Maharashtra, the network coverage of Airtel is pathetic. At home and office, I would suddenly lose network. Whiel ravelling back home in Cab, I would be talking on phone and the calls will cut off all of a sudden coz of network not available. This will happen many times after every 4-5 mins and sometimes every 2 mins. As I would be normally calling STD no.'s, it was costing me more calls as well as inflating my monthly mobile bill. Despite many complaints made on customer care and even to Airtel offices in Pune twice, there was never a reply back. They would just say that it was Delhi no. and the problem could be in Delhi despite knowing their network situation in Maharashtra. Once even their customer care executives in Aundh office misbehaved coz I was asking them why their was no follow up on my complaints.
Whne after 6-7 complaints spread over 2-3 months didn't yield any result, I held back some around Rs. 400 of billing amount which I felt was getting inflated every month. My question to Airtel guys was who is answerable for my money which i was losing coz of their problems but they would just had no reply and started asking me to pay the rest of the amount.

Before my next bill was generated, they started calling me for paying the last month's left over amount. When I would ask them about no rectification from their side on my complaints, they won't listen and ultimately they disconnected my no. .

Now, after around 2 months, some of their recovery agents are trying to call and harass me and name one Advocate S.K. Rathore suggesting to call him.

In all these more than 2 years tenure, I had paid them every single bill. But why should I pay them now if they don't care abt' their customers problems?

Dear Sir,
I am using airtel postpaid no.[protected]. My outgoing calls has been barred. When I cantacted to the customer care. I was told that I had made a request for change of address and due to negative verification of address my outgoing calls have been barred. But I had never made any request for change of my address. I am an old customer and I want to know how my address can be changed without my knowledge.I want the details of this matter from ur side.
Thanks
sushil
Mob [protected]

AirTel — Harassment a

Hi,

This is with reference to my number [protected].

I hat a had a bill of Rs 600 for the
month of Dec 2008, for which I made the cheque payment well? before the
due time . But as it turns out that there was something wrong with my
cheque and the payment couldn't be processed.

Since then I have been continuously being harassed by the calls from the
collection team. I have made it very clear to them more than one time that
they should return back my cheque of Rs 600 so I can order another cheque
of that amount. BUT DESPITE REPEATED PROMISES THIS HAS FALLEN IN DEAF EARS.
It has been a month and I haven't got the cheque back and instead have been
getting calls and msgs everyday for payment.

how can they expect me TO ISSUE YOU 2 CHEQUES OF THE SAME PAYMENT.
I will only issue another cheque only once I have the old cheque back. This
is just simple logic

It has been a harrowing experience to receive the calls from thier team.
I have been regular with all my payments and 600 is a very
small amount for me to default on.I have already made the
payment of Rs 812 for January 2009.

AND NOW THEY HAVE EVEN DISCONNECTED MY PHONE.

THIS IS CRAZY..FIRST THEY HAVENT SEND ME BACK MY CHEQUE. I HAVE MADE ALL THE DAMN PAYMENT AND NOW THEY DISCONNECT MY PHONE. THIS HAS BEEN THE WORST EXPERIENCE AND SERVICE OF MY LIFE. IT IS A PITY THAT A COMPANY LIKE AIRTEL HAS NO MORAL AND ETHICS AND ARE TROUBLIN THE CUSTOMERS FOR THIER OWN FAULTS.!

none of the customer care numbers are available and you can never connect to them Airtel has given me the worst experience of my life and if this isnt redressed

Airtel Post-Paid telephone Service — Harassment from Airtel Post-Paid Telephone Service

I had taken Airtel post paid connection with the offer by virtue of which the STD calls were to charge 1 Rs/min. The billing and all were fine till I kept the phone in safe custody for duration of 6 months. The first trouble I faced was when I asked to end the custody and activate the number. I was paid the number is no more available, even when I had paid the custody amount well in advance. After a lot of struggle and email to 121 email id and ccare email id (this id is supposed to be chairman's email id), the phone got activated after around 15 days from the first request.

But they just activated the number, the rest of the bill plan was not activated. Since then I'm getting charged 1.5 Rs/Min. I submitted the complaint to them 1.5 months back and asked for the correction. Even after the complaint the corrections are not made and they have sent me 2 bills which the same mistake. Besides they sent one of the bill on the evening of the due date for the bill, that too when I called them up stating that my usual phone bill due date is today and I have not yet received the bill. On phone I was told that the bill will arrive by the evening. And since its fault of Airtel, the due date will be extended. But when I receive the bill nothing of this sort was done. I had paid the first erroneous bill without checking the details. From the second bill onwards, in my communication to Airtel I had mentioned that I will not be paying the bills unless they send me corrected bills and deposit back the extra amount I paid on the first bill.

I have communicated to them over the email and phone n number of time but all in vain. I also emailed nodal officer email id and tried calling the nodal officer (Karnataka) number. But the phone is never picked and the nodal officer never replied. This raises the basic doubt of existence of nodal office. There is no response from ccare email id also.

Instead of correcting the bills, Airtel did try to give me few discounts which don't even come to 1/2 of the extra amount that Airtel has been charging me. No corrections to the bills are made after explicitly mentioning that I don’t wish to get any discounts and no payments will be done unless corrections to the bills are made. To my surprise, instead of resolving the issue, Airtel blocked the outgoing call from my phone a week back and incoming call to the phone yesterday. There non-efficient staff calls me almost every alternate day from last 1.5 months asking for payment or reason why I wish to terminate the service even when I didn’t ask for termination instead of resolving the discrepancy in the bill and sending me the corrected bill. The whole this has caused and is still causing mental harassment for us.

Airtel Postpaid — Harrasment for new cheques

My Mobile no : [protected].
Date 22-09-09

I had deposited a cheque no 105947 drawn on corporation bank dated[protected]
at airtel collection centre in nerul Sector 21 Navi Mumbai for the amount Rs 1534 towards the august payment.
This cheque had never been deposited in the bank and I am being harassed by your call centre to issue another cheque or pay cash claiming the date is invalid without even depositing this cheque .
I have enquired with the bank and they claim no cheque of mine has ever been returned
my cheque for any irregularities in date.
How do I ascertain wheather the cheque is getting misplaced and invalid date is an excuse to extract
cash payment as airtel has refused to return my earlier cheque which they claim has ab invalid date.

I am worried that this is a second occurrence and in spite of my written complaint in the earlier incident on 23’rd June 2008 no action was taken and why should any one not misuse the earlier cheques as your office has refused to return my original cheques supposed to have invalid dates.
It is prominent and very obvious that my cheques on both the occasions cannot have invalid date and on close examination you might notice that as I have demanded the original cheques they might be qveritten with new ink to look invalid to justify sirtels stand.

I have requested airtel on both the ocassion to trace the person or outsourcing centre who have no proper collection mechanism and in tiurn force the customer to pay in cash or threaten with disconnection if cash is not paid..

After repeated appeals and requests on email there is no ersponse from airtel and i had gone all rthe way to vashi Gallery to deliver a handwritten complaint on 19-09-09 but the employee Mr Anup Penkuntla/Denkuntla had refused to accept any letters as a policy decision but he has also refused to give in writing that not accepting letters is a policy decision of airtel.

To date I have not received the original cheque which they claim is invalid and I have settled the amount in cash as I am left with no option to confront this rudeness and arrogance.

please guide me for the course of action as any positive response from airtel in this matter is out of
question.

A small request to initiate action against employees for claiming my xheque is invalid or return
my original cheque has always fallen on deaf ears and this is the same corporate whi claim their services ro be international standard .

Dear Sir,

I would like to bring to your kind attention that one of our Sim Card bearing No [protected] has been misplaced along with the instrument. Therefore, I kindly request you to block the existing card and issue new sim card with same number to the bearer of this letter and oblige.

Please do the needful at the earliest.







Thanking You.

a airtel no.[protected] who send me unmanner massage please sent me some detail

AIRTEL(POST PAID CONNECTION) — Detail of bills not received and threatening call by company parsons

i had purchase a post paid connection of air-tel number [protected] on[protected] from local vendor they misguide me about internet tarrif charge .so this is the reason we have not paid the bills. we contact so many times customer care number but they also denied to give details of billing.
after two months of this suddenly call comes from a person saying that on behalf of airtel iam lawyer of company.we send your case to highcourt . clear your due otherwise we send summons from highcourt.
without any previous notice company directly approching to high court .we never deals in such court cases.
so we immediately pay the disputed due amount.
but now we are approaching you for action toward company for misguiding by company vendor for selling post paid connection.sending directly to high court as telecommunication by company lawyer without any previos notice.

regards
dharam pal singla
[protected]

airtel/postpaid — Harassment

Sir,

This is to bring to your notice that I had a post paid connection from airtel in Hyderabad the number for which was [protected]. On 1st September 2009 Airtel cutoff the outgoing from my number telling me that they were not able to verify me on my address. On being told that I was very much present at the address and they could come at the reception to verify me which they declined and asked me to present a fresh address proof which I said is not possible since I would be transferred to Delhi after one month i.e. 1st October. I gave them an option of disconnecting my services and settle the bill for which they again asked me to come to their office. On being reminded that I did not have to come to their office for getting the connection and that the case should be same while terminating the connection. I told them that they can send their executive for payment of bill and connection termination or I will pay the bill even without their executive visiting me provided they agreed to the connection termination but the Airtel people did not agree and my phone remained in the same state for remaining time and ultimately I changed to other phone after reaching delhi. Now airtel is asking me for a payment of some 2500 Rs telling me that the connection still exists in my name. My contention to airtel is that I should be charged only till the date for which outgoing was provided to me i.e. 1st of september or maximum till that billing cycle.
Now airtel is calling all my friends/relatives seeking my cell number although I have willingly provided the same to their two executives in past two weeks and have had a lengthy discussion with them.

The person from their saled department by the name of Naima with cell number [protected] has been calling my friends/relatives and me and threatening in a rude tone. This is causing tension to all of them.

I would request you to kindly look into the matter and stop my harassment. The question is not of 2500 Rupees but of the unjust way with which they want to charge me.

Thanks and Regards
Sumit

Hello,

I had visited your authorized dealer & submitted my proof twice, but my services are still not active….Why?...

I had visited many times to your dealer…..he said Tele verification negative hence sim card is blocked….Tell me if my mobile was switched off then how are you doing verification ……?

It’s is not my fault….I don’t understand have you appointed a illiterate people’s …?

I am staying from the below mentioned address from my Birth & I have credit cards & Passport. Then how you make me negative & stopped my services.

Start my services right now or give my money back..

Thanks & Regards

Anil Narain Sharma

Mobile Number [protected] (Prepaid)

My DOB : 03 09 1977

Address: Block Number C-897 1793 Kurla Camp
Ulhasnagar-421 005


--- On Mon, 2/22/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

> From: [protected]@airtelindia.com <[protected]@airtelindia.com>
> Subject: Re: INCOMING OUTGOING CALLS ARE BARRED [|BAL|[protected]|[protected]|]
> To: [protected]@yahoo.com
> Date: Monday, February 22, 2010, 4:45 PM
> Dear Anil Sharma:
>
> Thank you for contacting Airtel.
>
>
> You have expressed concern towards non receipt of documents
> for your Airtel mobile number [protected].
>
>
>
> We regret the inconvenience caused in this regard.
>
>
> We regret to inform that your number has been deactivated
> as declared negative by distributor on Tele verification
> form.
>
>
> Hence, we request you to contact the same dealer where you
> have purchased the sim.
>
>
> For further assistance, mail us at [protected]@airtelindia.com.
>
> We thank you and value your association with Airtel.
>
>
> Warm Regards,
>
> Jenifer J.
> Customer Care
> Bharti Airtel Limited
>
> To leave your feedback on the current interaction, please
> use the below hyperlink
> Click here to provide Feedback.
>
> Or, if you cannot click on the above link, please copy the
> full URL from below and paste the URL in your web browser.
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>
> Simplify Life with Airtel Selfcare. Just dial *121# and get
> instant information related to your account on your Mobile
> Screen.
>
>[protected]Original Message[protected]
> From: [protected]@yahoo.com
> To: [protected]@airtelindia.com
> Cc:
> Sent: 22/02/2010 16:14:03
> Subject: Incoming outgoing calls are barred
>
> Dear Team

>

> This is to inform you that my incoming outgoing calls are
> barred I am getting the error message¿ The Airtel you are
> trying to reach is Temporary out of service¿.

>

> However I had already submitted my Documents twice to your
> Authorizes dealer still services are not yet started I am
> facing a problem almost from 10 days.

>

> Kindly check the details active my services.

>

> Thanks Regards

> Anil Narain Sharma

> Mobile Number [protected] (Prepaid)

> My DOB : 03 09 1977

> Address: Block Number C-897 1793 Kurla Camp
> Ulhasnagar-421 005.This e-mail and any files transmitted
> with it are for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. If
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>

Airtel — haressment through calls

Dear Sir,

Would like to know what action u have taken against my compliant done yesterday.

Namaste Mr. Sarkar,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Sarkar,

Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Sarkar,

We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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