[Resolved] Airtel Prepaid — Termination of my connection on ambiguous reasons

Amit Devgon

from Gurgaon, Haryana

Address:

Bangalore, Karnataka

I am a combatant member of Indian Air Force, presently posted in Bangalore. I purchased an Airtel prepaid connection and furnished my Pan card photo copy as my ID proof and my Address proof certificate duly authenticated by my Adjutant to the vendor. A week later, I received a message from Airtel that my Outgoing calls were barred as company failed to receive my documents. I inquired my vendor who said he deposited my documents with Airtel. I spoke to Customer Care service various times who gave me a dead fish response by saying they are not in possession of my documents. Meanwhile my Incoming calls also got barred. I submitted my documents again at Airtel outlet and I was assured there that my SIM card will be activated as soon as possible. After six hours my SIM got activated and I could make and receive calls for another five hours. Then suddenly my phone showed my Sim Card Registration failed. When I spoke to Customer care service I was informed that my phone number has been RECYCLED and I can never use the same number again. I am here in this city recently and I gave all my relatives and friends my number. Just imagine the agony of my parents and family members when they cant reach me on phone, leave apart the mental stress, humiliation and harassment of myself for no fault of mine. Moreover, the Customer care service is still giving me ambiguous reasons like my documents were inappropriate.

My complaint with Airtel is that if they found my documents inappropriate then why they accepted them in first place at the Airtel outlet and that too second time; and despite my asking several times "Are these okay?" they responded in a very positive manner. Secondly, if Airtel had issues with my documents, as they quote, then why they allowed me to use the services and terminated my connection abruptly? They didn't even show me the courtesy to inform me that I am the victim here. As I paid for the SIM card, got it topped up a couple of times, do I not deserve a decent redressing communication from the company?

I want my connection back and that too with the same number from Airtel. If, in any case, the company fails to provide me my connection back, I want back both the copies of my documents I provided them.

I am undergoing a lot of stress and harassment in the hands of Airtel for no fault of mine. Please help me redressing my grievance and put an end to my misery.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Related Airtel reviews

View all 54506 Airtel Reviews

Comments

Anil V

from Hyderabad, Telangana

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

Regards,

Hunny Chugh
Airtel Customer Service Team

Anil V

from Hyderabad, Telangana

Airtel Prepaid Connection — Termination of service

Hi,

I am a prepaid consumer of Airtel for the past 5 years. The SIM card was initially under the name of a different person. Later, I transferred it under my name/address with all the necessary documentation support. About a month back, I received an SMS message stating that the actual owner of the prepaid mobile number and the Owner of the number are different and that Airtel requires documentation from me to ascertain that I am the right owner. I submitted the necessary documentation (for the second time) duly in an Airtel outlet.

After a week, I get a message again stating:
"In our recent audit, we have found that the actuaL Owner of this Prepaid Mobile number & the Owner of this number as per our records are two different people. The Outgoing calls on your mobile are barred, as we have not received your Prepaid Documents. To Continue Using Kindly submit your Documents at any Airtel Shop."
I called up Airtel customercare immediately to appraise them about my document submission and checked with them about the owner of the mobile in their database. The customercare executive confirmed that it was indeed me and said that I do not have to submit any more documents. I warned the customercare executive that such messages of termination to people who submitted the necessary documentation are uncalled for. I also cautioned that I would escalate this matter to the Consumer Redressal forum. But, to my horror, my connection was terminated this morning!

I am very upset with the turn of events. Can someone help me with an answer to this reckless state of affairs?

Thanks!
Anil.

mehul surti sureshbhai

from Ahmedabad, Gujarat

my namber [protected]

tvs_ramesh

from Chandigarh, Chandigarh

AirTel — Termination of the prepaid connection

I am using the airtel no. [protected] (pre-paid connection) for past 6 years. During sevaral rechages, the validity was upto 10 Aug 2011.

I was using this number till 10th Feb 2011. Now they have terminated my connection saying that I didn't recharge it for past 3 months. This is not fair at all.

If the validity date is till 10th Aug 2011, then why I need to recharge before 6 months / 1 year ????

This is all their businiss. Since it is a very old number and it might have sold for huge amount.

Please DONT use Airtel. Go for Vodafone / Docomo.