[Resolved]  Airtel Prepaid Mobile Number — Airtel Prepaid Deactivation (Reasons unacceptable)

I have sent the below mail and waiting for the reply and I do not want to lose my number [protected] at any cost and it is no fault of mine as I have a validity running up to mid of 2011 with a balance of Rs. 435/- when the mobile was deactivated for some absurd rule as per the Customer care representative. Looking forward to your kind and favorable response. Thanks
-Abdul Qaiyum


Dear Mr. Sudhakar (Customer Care), Ms/Mrs. Vassim Unnisa(Chennai Nodal Officer), Ms/Mrs. Radhika Ramesh (Appellate Authority),

This is great gift you give for an Airtel Loyal Customer like me who has been retaining this number for the past six to seven years. Out from the blue, all of a sudden, without educating the customer about this absurd rule (check the mail below from Airtel) you disconnect & deactivate my mobile no. [protected] which has a balance of Rs. 435/- and a validity which runs until mid of 2011.

Buddies I am an NRI who frequently visits India. How come do you expect NRI's like me to keep up with your absurd overnight born rules.

You should keep the customer educated on it, a simple line like "Validity until 2011 subject to no usage clause" when customers check their balance would have helped customers like me to follow your absurd rules.

Play the game with the rules and then hit your legal goals. I for sure can say this rule has been floated recently as I always retain my mobile in saudi arabia and switch it on after four five months when I am back in India and it has been working fine until now. And I specifically look to it that my validity is extended way ahead to retain my number during my visits out of india. But you have stabbed me in my back with this absurd rule.

[protected] is just not another number for me, it is my identity in my mobile world that you have stolen without any intimation.

Ofcourse Intimation can't be there when it is a matter of stealing!

Check the history of this number, check how much money has rolled over in these past 6 to 7 years on this number and alas you give this sort of treatment to a very loyal Airtel customer like me. It is an indigestible proposition.

People around the world in my circle know me only by this entity in the mobile world when I am in india and all of sudden you disconnect it citing your absurd rule and I come to know of this rule only when I get hold of you people by sending reminders and then I also come to know that you have put it for sale, isn't it a theft of identity?

I know that I have to go through the steps to get my grievance solved by Airtel but I am addressing to all three steps in one go the Customer care, the Nodal Officer and the Appellate as a last ditch attempt to save my identity in going for sale as I am in Saudi Arabia now and I have also put a CC to my family friends in India to educate them on this absurd rule of Airtel at least they be protected and if you are not going to restore my identity to me I am never ever going to touch any Airtel product for my life. That's for sure.


Mobile No : [protected]

Mobile number under my name : S. Abdul Qaiyum

Validity : until 2011

Balance that was available : Rs. 435/-

Identification Proof given to get the Sim Card : My Passport

Number found on the Sim Card :[protected]


I really regret that I have had Airtel relationship in my life.

-Abdul Qaiyum


[protected][protected][protected][protected]
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Fri, 13 Nov 2009 19:47:49 +0530
Subject: Re: [protected] - REMINDER [|BAL|[protected]|[protected]|]

Dear Mr. Qaiyum,

Thank you for contacting Airtel.

You have expressed concern over Service Disconnection for the mobile number [protected].

We regret to inform you that, your number is already deactivated from our end, due to non usage, and no recharge found more than 90 days.

Also be informed to keep your SIM active please follow the below guidelines,

1. Make outgoing calls

2. Receiving incoming calls

3. Recharge your account frequently

Due to failure of above things services to your mobile number has been permanently withdrawn.

To check the availability of the same mobile number and to accomodate the same please walk in to the Airtel Relationship Center along with the following documents,

1. One passport size photograph

2. Valid Address Proof

3. Valid Photo ID Proof

Please be noted that you would be charged a nominal fee of Rs. 49/- for SIM change and the same would get activated within 24 hours.

Please find attached the list of Airtel Relationship Center address for your reference.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Sudhakar M
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2009 18:10:49
Subject: [protected] - Reminder

Ref. No.:[protected]
Mobile No.: [protected]
Mobile under my name: S. Abdul Qaiyum
Validity: until 2011
Balance left around: Rs. 435 -

Why the hell Airtel automated service now says that my number [protected] is not in use and invalid number when I have a validity running upto 2011 and there was a balance of Rs. 435 -

I am waiting for your reply on the status. Check my usage details if the service is like this for a loyal customer like me I just can t describe what to expect from Airtel which brags about their services in their advertisements. They have not even cared to reply in this jet age where information is on fingertips at the press of a button on computers.

-Abdul Qaiyum





________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Wed 11 Nov 2009 23:26:55 +0530
Subject: Acknowledgement Mail.

Dear Airtel Customer

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: [protected]
Date:[protected]:30:19 PM
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Message body:

Dear Sir

I have been having this number for the past may be around 5 years Now all of a sudden it says invalid number when people try to call me on this number [protected].

I had kept this number switched off probably for two to three weeks as I am in saudi arabia right now. Before that two to three weeks I was receiving messages and calls on this number in saudi arabia.

As far as I remember it had a validity running upto 2011 and there was a balance of around Rs. 435 - Can I know what has happened and please I want this number to be back up and running soon. Help me out this problem. I will be looking forward to your kind reply.

-S. Abdul Qaiyum


________________________________

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