[Resolved]  Axis Bank — Money not refunded

Hello,

This is almost 30 days now and I tried to take help from Axis bank and same time SBI bank but could not get any response.

Almost 30 days back I withdraw 3000/- rs. from SBI ATM, I swiped my ATM card and put my password and everything it made a transition but I did not receive any amount or receipt for that and when I made a balance inquiry 3000/- rs was already cut down on same moment. At the same time I called SBI bank and they people said its not their issue we need to contact Axis bank for that, then I contacted with AXIS Bank Customer care and I got a response that this is not their issue also. After 2 days I called Axis bank once again and this time they logged my request (req. no. 9047466, executive name is Megha) and assured me that I will get my money back within 12 to 15 days, but finally I did not. Then I called once again after 15 days and this time they did not give me any proper response and suggested me to contact with the branch I opened my account.

And now i have shooted three mails to the person who is concern for my account, but no response.
I need your urgent attention on this.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Axis Bank — deducted amount is not refunding.

I was used the Axis Bank debit card for withdrawal of rs 1500 from Induslnd Bank Atm (Jaipur), but i was not getting any cash so when i checked again my acount bal.it was deducted Rs 1500.imidiately i called up the customer care of Axis bank and i was given a request about this & my request no is 9094428.but it was almost 20 days still i am waiting for my deducted amount.this is realy shows the carelessness of Axis bank .
I was used the Axis Bank card for withdrawal of rs 1000 from Citi Bank Atm (Bangalore), but i was not getting any cash so when i checked again my acount bal.it was deducted Rs 1000.imidiately.I am worried for my deducted amount..
Hello,

This is almost 15 days now and I tried to take help from Axis bank and same time city union bank but could not get any response.

Almost 15 days back I withdraw 4000/- rs. from city union bank k k nagar branch, chennai ATM, I swiped my ATM card and put my password and everything it made a transition but I did not receive any amount or receipt for that and when I made a balance inquiry 4000/- rs was already cut down on same moment. At the same time I called city union bank k k nagar branch, chennai bank and they people said its not their issue we need to contact Axis bank for that, then I contacted with AXIS Bank ashok nagar branch & i give complaint letter and assured me that I will get my money back within 12 to 15 days, but finally I did not.
I need your urgent attention on this.
I Did a transaction from my axis bank debit card on 18th march. transaction amount is 775.82 rs. I did this transaction for airtel bill. My bill was not paid but money got deducted. I have registered a complaint through axis bank customer care on 19th itself. My complaint number was 6159424. It was not refunded till 27th march. I mailed on axis bank mail id and got no reply. My second complaint number was given to me on 27th i.e. 6186443. Still on 2nd complaint money was not refunded. I again called on Thursday 29th march and complaint number given is 6198647.
My money is not refunded till date. I want to ask axis bank do they think i am a fool who will keep calling customer care. They are exceeded the limits and i am not more patient for this now. its now more than 10 days and they have not refunded a net banking transaction. the service is too poor and no one should open an account in axis bank. Even they are not responding to the mail. If i don't get any reply of this mail then i am going to consumer court and will file a case against axis bank. Its my salary account and then i will transfer this.
Its my humble request to axis bank that refund my money as soon as possible. please don't force me to take a strict action against the bank.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12957
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information