I am attaching extract from my email written to them for which I am still waiting for their reply.
Dear Gaurav,
I am meticulously shocked to see the functioning of reputed bank like Axis bank. Still I have not received any further communication from your end.After reminding no of times on the issue still there is no action been taken, so how would be I am assure on future services.
In view of all this bitter experience, now I do not wish to continue for any service with your bank.
Requested to handover all the documents been submitted at time of processing of home loan along with refund of the processing money. I am also initiating to close my newly opened NRE & NRO account with Axis bank.
Best Regards
Umesh Puthran
Reliance Asset Management (Mauritius) Ltd.
OUR VISION : "To be a globally respected wealth creator with an emphasis on customer care and a culture of good corporate governance"
----- Forwarded by Umesh Puthran/RMF/RelianceADA on 07/12/2009 08:28 AM -----
Umesh Puthran/RMF/RelianceADA
07/04/2009 09:22 PM
To
Gaurav.[protected]@axisbank.com
cc
hina babaria <[protected]@yahoo.com>, [protected]@gmail.com, mumbai.[protected]@axissales.in, [protected]@axissales.in, dp.[protected]@axisbank.com, shishir.[protected]@axisbank.com, p.[protected]@axisbank.com, rajendra.[protected]@axisbank.com
Subject
Fw: Your housing loan proposal with us
Dear Gaurav,
I hope you remember me.
Each time I visited you at 1st Floor Janmabhoomi Marg, Fort, Mumbai-400 001 (Probably 3 times) to take back my papers & cheque, you convinced me by saying that within two days you will release my housing loan sanction letter.
When we last met on 18th of June 2009 to collect my documents back along with my cheque, you & one of your colleague (I actually wanted to meet Mr. Sudhir/Sandeep More/Mane your Head but you made me to meet one of your colleague) convinced me again by saying "you will release my sanction letter within two days after receipt of my latest HSBC statements till date". I asked you to confirm the same in writing & you sent me the below mentioned mail on 20th, this also done after my visit only.
On 23rd I scanned & sent my HSBC statements to you from Mauritius, but for my utter surprise till now I haven't got the sanction letter nor any reply from your end, but my A/c. in HDFC got debited.
Kindly revert back on the same ASAP.
Best Regards
Umesh Puthran
Reliance Asset Management (Mauritius) Ltd.
OUR VISION : "To be a globally respected wealth creator with an emphasis on customer care and a culture of good corporate governance"
----- Forwarded by Umesh Puthran/RMF/RelianceADA on 07/04/2009 08:38 PM -----
Umesh Puthran/RMF/RIL
Sent by: Umesh Puthran/RMF/RelianceADA
06/23/2009 05:17 PM
To
Gaurav.[protected]@axisbank.com
cc
hina babaria <[protected]@yahoo.com>
Subject
Re: Your housing loan proposal with us
Dear Gaurav,
As required by you please find attached Hsbc a/c statements from 1st of May to till date.
Kindly elaborate on "subject to clear legal and technical reports".
Best Regards
Umesh Puthran
Reliance Asset Management (Mauritius) Ltd.
OUR VISION : "To be a globally respected wealth creator with an emphasis on customer care and a culture of good corporate governance"
Gaurav.[protected]@axisbank.com
06/20/2009 01:24 PM
To
umesh.[protected]@relianceada.com
cc
Subject
Your housing loan proposal with us
Dear Mr.Umesh
Your housing Loan proposal has been inprincipally considered for Rs.39 lacs, based on your financial papers subject to clear legal and technical reports.
Regards
Gaurav Duseja
Deputy Manager
RAC-Mumbai
66110158
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Aug 14, 2020
Complaint marked as Resolved
House Loan — Loan amount disbusement
Dear sirI Ashish Shirvastava (s/o Shri Ram kumar shrivastava) residing at 3501 E Sudama Nagar Indore had applied for the loan on 30th April 2008 through one of HDFC agent Mr. Rajeev jain.
When I had applied for loan I had provided all the necessary details to the agent as asked by him but till date I could not receive the photocopy of the disbursed amount. When I enquired for the same I had been replied that techinal report is pending. On the basis of statement from the bank agent I have promised to seller that I will pay the amount on Monday i.e. on 19/05/08 but till date no clear information from the bank side when the job is supposed to be done.
The mail exchange with the concerned authority at Indore (M.P.) House loan is given below for Ur reference & further action.
I am well sure U will do the needfull...
Regards
Ashish Shrivastava
Dear sir
Ur kind reply is still awaited...
Regards
Ashish Shrivastava
-----Original Message-----
From: Ashish Shrivastava
Sent: Friday, May 16, 2008 12:50 PM
To: '[protected]@hdfc.com'
Subject: FW: bank statement
Dear sir,
Perhaps U will be well knowing that I had submitted all the property papers & my necessary personal documents on 30th of April itself along with the processing fee. As per Mr. Rajeev statement the technical verification of the property would take only two days (which was supposed to be completed by 2nd May itself) but even after 20 days U r saying me that it is still pending & it will be available by tomorrow.
I would like to know why customer is given the false statements the loan will be finalized within 7 days?????????????????
Because o[censored]r false statements My commitment to the seller of the property is getting failed every time.
It seems from Ur reply that I will not be able to get the copy of the cheque before Monday, If it is please let me know...
Many Regards
Ashish Shrivastava
-----Original Message-----
From: [protected]@hdfc.com [mailto:[protected]@hdfc.com]
Sent: Friday, May 16, 2008 12:33 PM
To: Ashish Shrivastava
Subject: Re: FW: bank statement
Dear mr AShish
WE are awaiting the technical report of the property bieng purchased, the loan was already sanctioned on12/5/8,
The first time our engineer had gone and visited yr property, it was found locked, we then took the contact numbers of the concerned persons who could get the technical verification done, we are awaiting the report which we would recieve by tomorrow and fix the cheque accordingly
regards
Michael
-----Original Message-----
From: Ashish Shrivastava
Sent: Friday, May 16, 2008 11:41 AM
To: '[protected]@hdfc.com'
Subject: FW: bank statement
Dear sir
Very good morning
I U feel comfortable, I would like to have Ur contact number so that I can communicate to U directly & know about because of what reason (where I am at fault) it is getting delayed ????
Many Regards
Ashish Shrivastava
-----Original Message-----
From: Ashish Shrivastava
Sent: Thursday, May 15, 2008 8:20 PM
To: '[protected]@hdfc.com'
Subject: FW: bank statement
Dear sir,
I am very sorry to say that I am not well satisfied with the functionality of HDFC bank. Even after the full documents (both property & personal) it took almost 20 days to pass the loan.(Which is normally as good as taken by any Nationalized Bank).
And on today's date also I could not receive the photocopy of the cheque with which I can proceed. Mr. Rajeev had assured me that I will get the cheque within 7 working days, but...
Well !!!I request U to please please anyhow do something so the cheque get ready by tomorrow noon or evening duly signed by the concerned officer.
I hope, at least this time I won't fail in my commitment & we can get the registry process done by Monday.
Many regards
Ashish Shrivastava
-----Original Message-----
From: Ashish Shrivastava
Sent: Thursday, May 08, 2008 10:54 AM
To: '[protected]@hdfc.com'
Subject: FW: bank statement
Dear sir,
Very good morning sir, May U please let me know the expected date upto which the matter can be concluded by all means.
I request U to please to get it done at the earliest...
Waiting for Ur positive reply.
Regards
Ashish Shrivastava
-----Original Message-----
From: Ashish Shrivastava
Sent: Wednesday, May 07, 2008 11:26 AM
To: '[protected]@hdfc.com'
Subject: FW: bank statement
Dear sir
Please let me be informed i[censored] need additional information. Hope U would have received the statement papers.
Many Regards
Ashish Shrivastava
-----Original Message-----
From: Ashish Shrivastava
Sent: Tuesday, May 06, 2008 1:12 PM
To: '[protected]@hdfc.com'
Subject: FW: bank statement
Dear sir
I hope that U would have received either hard or soft copy of bank statement ac no [protected] from Mr. Rajeev if not please let me know.
Regards
Ashish Shrivastava
-----Original Message-----
From: Ashish Shrivastava
Sent: Monday, May 05, 2008 3:08 PM
To: '[protected]@hdfc.com'
Subject: RE: bank statement
Dear sir,
Right now I am at Udaipur. For the statement of S/b idbi ac no [protected] I have communicated to MR. Rajeev (Agent HDFC) & He will hand over the papers to U possibly by today evening or tomorrow.
I request U to please cooperate & keep the remaining verification process continued.
Thanks again for Ur kind cooperation.
Many Regards
Ashish Shrivastava
Entity-solutions Limited
Ext no. 2580
Mob no[protected]
-----Original Message-----
From: [protected]@hdfc.com [mailto:[protected]@hdfc.com]
Sent: Monday, May 05, 2008 2:47 PM
To: Ashish Shrivastava
Subject: bank statement
Dear Sir
AS per information provided in the application form, you have SAvings account at IDBI Indore(A/c no::[protected]), we would be recquiring statement of that account for the past 6 months for further processing of your loan application, please do provide a soft copy(if possible) of that account to expediate sanctioning process
regards
Michael Raphael
HDFC LTD
Pithampur