Axis Bank Complaints & Reviews

Dear Sir
I have a credit card No [protected] issued by Axis Bank I disputed two transaction on the card which were the first two transactions for Rs 1430/ and 9600/ till march 09 the bank was unable to provide me the details of the transaction after following up with them on the phone and emails I did not get suitable reply and they kept asking me send the dispute form again and again, then after several months of follow up I visted the customer department personally who were also lost and had no clue to the matter, then after several visits they showed me a charge slip and told me that the transaction has been settled in the banks favour, when asked why I was not informed they said the same was delivered to you. I have never recieved any resolution and the bank is unable to provide any proof that I recieved it also they have no explaination as to why I never got a revert on mail or phone when I have been following up the dispute with them for several months.
Now they have delibertly delayed the dispute and accrued interest of Approximately 59700/ Approximately, they are ready to waive off the late fee charges of 5700/ but not the interest.

How do I get liable to pay the interest when the transaction is disputed, no resolution proof provided, and the card is blocked also the delay is totally from the bank's end.

I have been making timely payments for all the other transaction that I did on the card except the disputed transaction and a last transaction payment which I was instructed not to pay by a Customer Care Executive if I wanted the dispute to be resiolved, she said that only when you dont pay on time will the bank call you and you can then ask for the dispute resolution.

Also they put up a Bajaj Allianz Life insurance without the consent of the customer and do not remove it easily, they have waived it off or removed it now

Kindly help me from the suffering which this bank has thurst upon me for last one year, I am a resposible citizen with a good financial track record. In this matter I have initiated the follow up to settle the the dispute which the bank has delayed intentionally.As it is I am undergoing a lot of stress due to recession and the working condition of the PVT Sector employ in todays time, therefore request you to interviene and help to to settle the matter with Axis Bank and get the undue charges removed which have been levied on me

Regards
Amlan Sen
[protected]

IF any one is reviewing the site and posted complaints then please listen to this one, I hold a salary account n Axis bank Andheri branch, suddenly from no where on 30th March 2009, they deducted 1000/- Rs for no reason and the statements in it said "Consolidated Charges for Acc".
This is not only with my acc, but many salary accounts around.

When inquired with the branch they said its some mistake and they will refund it back in the account within a week starting from 6th April 2009, but nothing happened till now.

Some one should take some action in this matter.

Dear Sir,
I requested Axis bank branch Meerabagh, Delhi on 11th april 09 over phone to change my mobile no; in their records for sending sms messages on my changed mob no;[protected].
On my insistance madam of the bank gave the mail id of the bank, which was incorrect, consequently mail could not reach them, reasons best known to bank officials, for doing such thing.
I would request that my mobile no;may please be changed so that I could get sms/Alerts on my mobile phone.
My A/c no; SB-SENIOR PRIVILEGE A/C [protected]
Customer ID;[protected]
Thanks,
RAJ KARAN SINGH

I am Having my salary A/C with Axis bank, Law Garden Branch from last six year. I m regulary using this a/c. as this is my salary a/c most of my transaction done through this a/c only.As on 30/03/2009 my a/c balance is Inr.483.77 & i have issued a Cheque of Inr.460.00 to ICICI Bank Credit Card.But as on 30/03/2009 without any intimation Axis Bank Has debited Inr. 483.59 first time in six year as Consilidation charges & 45.18 as service tax charges, Because of that my Cheque of ICICI bank was returned.Bank also debited Inr. 387.00 as Cheque return charge.I also paid Inr. 250.00 as cheque return charges + S.Tax Inr. 25.00 & Late Payment inr.400.00 to ICICI Bank.

Please find enclosed herewitht the photocopy of my Axis bank Statement & ICICI Credit card statement.

As i am regular customer of bank . You are requested to look in to the metter & return my deduucted money to me.

Dear Sir,
I withdraw Rs. 5000/- as cash using Axis bank credit card
After a month I received a statement from Axis Bank stating that total outstanding due on my card is Rs. 5339.80 and the due date was 14.09.2007

I immediately paid the amount of Rs. 5340.00 vide cheque and submitted the crushed cards to Axis Bank (formerly known as UTI Bank)

After six months I received another Statement of Rs. 110/- (against debit interest and service tax on my card)

i cannot understand that after paying the full amount against which transaction they are asking for Rs. 110.00 and now after 2 years they are forcing me to pay Rs. 2500/- against the subject card

please advice what to do ???

Thanks & Regards
Harpreet Singh Hora

dear sir/mam
i am a coustomer of axis bank ltd .my account no is [protected]. there are some charges debted to my account . According to me that are unnecesary debited inthat respect i wrote to axis bank and also send 2 reminder but no reply came from bankyet. i want to know why these charges is levied on my account as befor these charges there was credit balance of 48.56 now rs. 355 (dr) . as my account is salary account.

Hi,

I have a salary account # [protected] with Axis Bank (mumbai) from December 2008 onwards. I just happened to log on to my account online and I was shocked to see that an amount of Rs 1420 has been debited from my account by the bank for something called Consolidated Charges for the Account. I called the phone-banking guys who told me that I am entitled to only three transactions in a month and for my fourth and every subsequent transaction thereon, I have been charged at Rs 50 + service tax..

I have held salary accounts with other banks in the past too and a ridiculous charge for debit swipe, cheque clearance or deposit and internet transactions is something that I haven’t heard before. Unfortunately this is a salary account and I don’t have a choice to shut the account but I want to know if a bank is even authorized to levy a charge like this on its customers.. ?
Pls help

Regards
Vanshika

A0=0A(3)dear sir, =0Aas par mail regarding deductions in my salary accoun=
ts ([protected]).sent to you.as par your canversations you assured for =
responding with in 48 hours.which not fullfiled.no respons has come to me t=
ill date kindely at accordigly and do the need full this is my 3rd reminde=
r. =0A thanks with=0A regar=
ds, =0A dipendera gole=0A a/c no.158=
[protected]=0A=0A(2)continuous deduction in my salary account=0ARespected =
sir, =0A=0Ai have my SB a/c no. [protected] in you bank as a salary a/c=
inspite of this there is a deduction of 2000/- rs. from my salary a/c beca=
use of low balance. Kindly let me know the reason of deduction which is unj=
ut and arbitrary. It is there fore requested to revert this amt to me at ea=
rliest.=0A=0AThis is repeatedly happening to me as last year also there was=
a deduction of around 3800/- rs. approx. kindly respond me immediatly afte=
r receiving this mail and do the needful.=0A=0A=0AThanks, =0A=0Awith regard=
s, =0A=0A(3)dear sir, =0A i have my s.b a/c no.[protected]in y=
our bank as a salery a/c.inspite of this there is a deductions of rs-2000/-=
aproymatly from my salary account because of low balance.kindly let me know=
the reson of deductions.whish is unjust and arbitraly.it is there for reqe=
sted to revert this amount to we at earlist.=0A =
regards=0A =
dipendera gole=0A a/c=
no.[protected]=0A

I have taken 2 floating rate housing loans from axis bank having account no [protected] and [protected]. Recently they have offered the housing loans to all new customers at 9% to 8% pa but the rate offered to existing customers remain high at 10.75% to 11.25% pa.

why such a disparity to be done ?

Why cant existing loans rate come down to the rates offered to new clients for similar period and amount ?

request you to reduce the interest rate to the rates offered for new customers and also reverse the excess interest charged immediately in line with rates offered to new clients

I had an Axis bank corporate platinum credit card with a limit of 1 lac rs.I made a transaction of Rs.1680/ with the card in oct 08.Then in the next month I made a payment of Rs.1680/- on 15th Nov 08.But in the next month I got a staement that the payment is still due.I called the customer care they said that they will look into the matter.But from that day till date i am still getting the staement.And today on 3rd April09 I got a statement saying that the due amount of 2037.01.I again confirmed with the bank from where I made the payment which is again Axis Bank.Even I have a statement stating the payment is debited from the account.Please guide me what to do.It is like mental harrasement.I have never done any late payment in my whole life.These things are against my ethics.Please help me in the situation.My contact no is [protected]

I own a Saving a/c in Axis Bank. At the time of opening the a/c i wasn't informed that if i do not operate the a/c for 3 consecutive months then an amount of Rs.780/ shall be deducted from the same.

I had not been receving my a/c statement even after making 2-3 complaints. Due to this i was not aware as to how long had i not operate my a/c. After the sum of money was deducted i requested the managerial desk to refund the deducted amount but nothing was done.

Even now i have not received my a/c since the last 4 months. This is shere irresponsibility of the bank for not sending me my a/c statement ( previously due to which the bank deducted Rs.780 from my a/c)

Thus i would request the bank to refund my money as it was a default from their side and not mine.

The bank without any notification charged my account Rs 2700 for consolidated charges. They told me that it was because my account balance was below the Rs 5000 minimum. By any measure this is an excessive charge
No notice that such a charge will be levied was given. I have complained to RBI for redressal

DONT BANK WITH AXIS

Your money is not safe with them.

Dear Sir,

I have lost my Axis Bank pin number and i'm unable to have any access to my account.I would be very grateful i[censored] could please find out my pin number and contact me in my personal number :[protected].
My current address in 478 Indra vihar, Kingsway Camp, New Delhi, 110009.

I have an salary account in Axis Bank and they have deducted Rs. 750/- alongwith 12% service tax from my account without informing to me. Because in salary a/c there are not any charges for Bill Desk type transcation. How can they deduct this amount from my account and why it was deducted. I am looking for a satisfactory answer as I am feeling cheated and would like to close this account immediately.

I have applied for a Gold Plus Visa - Credit Card (No.[protected] of Axis Bank during the month of May 07, which was also attached with my salary account with Axis Bank. At the time of filling of form it was assured by your representative that no Joining fees or A.M.C. will be charged and the card will be free of cost as I am operating salary account with Axis Bank. During the submission of Form, it was clearly mentioned over the Form that it is free of cost and no AMC will be charged over it.
I surprised to see the Joining fees + Service Tax Rs. 1685.40 in my first account statement. When I try to contact the representative, it was informed that he has resigned from the Bank. During the discussion with Customer Care of Bank, it was assured that as Triveni has corporate tie up with Axis Bank, hence the same charges will be write off. After getting regular assurance by various Axis Bank officials I used the card for 4 months and made timely payment of my purchases.
After so many request with various officials of Axis Bank, when the problem was not resolved I made a purchases of Rs. 4, 772/= during the month of December 07 and no hold the payment. During the month of March 08 Rs. 724.49 was debited to my salary account with out infroming me. After than I stopped all the transaction of my salary account.

From last one year Axis bank officials and recovering agencies are persuing to pay the undue balance and are not taking any interest to setoff the account. Now when I applied for another credit card and house loan it was informed that we can not process the same as your name is in outstanding balance list of Axis Bank

I further forward my problem to Customer Service Desk of Axis Bank. After my assurance that I am interest to pay my purchases they forward the mail to their collection Team. From Collection team, I received a call in which they started bargain and want much more than my purchases ammount. When I refused to pay more, I received a message from Customer Service Desk that due to bank policy they are unable to offer the settlement.

Regards


Vipin Jindal
Mobile : [protected]

I am maintaining a current a/c at AXIS BANK, Nabapally branch, Barasat and my current account number is-[protected] ; name-GODHULI ENTERPRISE.Since opening of the said account I am not getting any statement regarding the account.Several times I informed the Bank officials regarding the matter but still now I am not getting the account statement. Moreover the AXIS BANK is deducting Rs.400.00 per month as per Consolidated charges for a/c with service tax @ 12.36% on charges i.e total of Rs.449.44 per month since July 2008. As per the CURRENT ACCOUNT SCHEDULE OF CHARGES W.E.F 01.07.2006( which was send to my address along with the Welcome kit few days after opening the account), the customer is liable to get free monthly account statement by post.
And the non-maintanence charges is Rs.300 per month if MAB is betweenRs.5000 & Rs.10000..

Now my question is, the charges and rules may change but the customer must be intimated immediately if it is directly related to the customer.Here AXIS BANK did not inform me regarding the revised charges.

On[protected] the AXIS BANK deducted Rs.113.00 for debit card annual charge and my Credit balance came down to Rs.4976.90. On 30.07.2008 the AXIS BANK deducted Rs.449.44 as per consolidated charge for a/c including service tax.If I could get the monthly statement between those 32 days, I was surely able to maintain the MONTHLY AVERAGE BALANCE(MAB).Not even on the next month(August 2008) I got the monthly account statement from the AXIS BANK. Since 30.07.2008 theAXIS BANK has deducted of total Rs.2696.64p and made my account Dormant.On personal enquiry I came to know regarding the matter on 19.01.2009. On the very next day i.e on 20.01.2009 I have deposited Rs.3000 in my account and after that I requested Operation Head (Madam Anjana Basu) of Nabapally branch to activate my account as per theAXIS BANK’s rules and requested her in black and white to refund my Rs.2696.64p immediately.

On 22nd January 2009 I made a complaint through email to Senior Vice-President (Complience), ezh of AXIS BANK.But not yet I have got any reply from there.

Again on 3rd February 2009 I made further complaint through email to Complaint Management Team, Central Office of AXIS BANK.On the same day Charmaine Udwadia, Manager (compliance) replied me that they have got my email and they are looking after my matter and the bank will revert to me in the matter shortly.

After getting no further reply from CMT.CO on 7th March 2009 again I made complaint to The Chief Complience Officer of AXIS BANK through email.

Meanwhile again bank have deducted Rs.449.44p on 30/01/2009 and Rs.441.20p on 28/02/2009 from the said current account.

On 10th March 2009 the Operationhead, Nabapally branch of AXIS BANK requested me through email to deposit Rs.10000/- to make up the shortfall of monthly average balance.On 13th March I have deposited Rs.15000/- by cheque no-046521 of AXIS BANK, Madhyamgram branch. On that day I informed the Operationhead through email that I have already deposited Rs 15000/- and again I the demand for refunding Rs.(2696.64+449.44+441.20)=Rs.3587.28p immediately.

On 25th March the Operationhead ofAXIS BANK, Nabapally branch informed me through email that the competent authority has declined their request for charge reversal in my above mentioned account.But still now I don’t have got any satisfactory answer from those I have made complaints.Then what’s the use of the Grievance Redressal Mechanism of AXIS BANK. Who is responsible for this negligency?Why the customer like me have to penalize for the negligency made by the bank? How AXIS BANK dare to violet the RBI rules? Please take proper action so that I will get my money back.

Thanking you,

Your’s truly



Lipi Sarkar
Proprietor, GODHULI ENTERPRISE

HERES A COPY OF MAIL I WROTE TO AXIS BANK:
Sir,
I have a power salute A/C number [protected] with your Cuffe Parade, Mumbai branch. I have a Gold Debit Card number [protected] on thin account.While applying for this card i was told tht there is a reward card point system on this card by which i can accumulate 1 point for each Rs 100 spent.
I had accumulated more than 1300 points on this card. But when i went to claim these points i was told tht i had to call phone banking for this. I contacted phone banking numerous number of times and given a request at your branch also. bot i have never ever got the gift vouchers and never ever got a favourable reply from ur executives at bank.
If this is what commitment means to you people then i would rather request you u STOP givin these commitments.. I am also forwarding a copy of this mail to Editor, The Times of India and Hindustan Times so that such thingd comes to the notice of all the citizens of India and they are not CHEATED in the similar manner tht i got chested by you crooks.

Regards
Kanwal Preet
A/C Number:- [protected]

I have Axis Bank Salary Account from last 3 years. On 30th of March 2009 Axis Bank had levy a sum of 800 Rs (with service tax) and debited it from my account with out my concern. After asking the reason from the employee of the axis bank, we came to know that there are some new guidlines pass by the RBI on Salary account that there will be only 3 transaction allowed in a month effective from 1st of January 2009 . After which every additional transaction including the cash withdrawal from the axis atm will be charge Rs 50 per transaction plus a service tax on it.
On enquiry with other bank, we came to know that there are no such guideline given by the RBI.

I have saving account (Customer ID[protected], Arun kumar vaish)with Axis bank last 6 Months. since six months, it is deducting some amount as a service or Consolidated charge.
Just think, from 010/10/2008 to 31/03/09, bank deducted Rs. 1100 from account. I think this not fair.
if I mentioned less amount in my account, then how much money would be deduct. is there any rule, or as bank mood.
Really, I am very disappointed with this bank. need to close the account.

Plz tell me what can i do...

Dear all,

Please go thru my below mail send to Axis Bank, but there is no solution or reply, I m just receiving Bill with interest keep on increasing. Not a single person from the Bank is responding or reverting with the solution.

Thanks & regards,
Anuruddh Wadgaonkar.

From: "Anuruddh Wadgaonkar" <anuruddh.[protected]@nilimaroadlines.com>
To: <customer.[protected]@axisbank.com>
Subject: Issue of Magnet Loyality Card

To All concern,

I undersigned holding below mentioned card of your Bank been receiving Bill from your Bank for payment which I have already done to you.

I have done purchase against the card in Magnet Mall twice in Jan-08 & Feb-08, for which I received Bill for my Jan-08 purchase & done payment thru cheque at Magnet Mall drop box.

When I did not received bill for the Feb-8 purchase I started calling you customercare for Bill, which was not send to me. After lot of follow-up came to know from your C/s that their systems are

down & hence they are unable to send the Bills & also came to know that my payment cheque for Jan-08 Bill has bounce due to insufficient cash in my account. When I have checked with my

Bank they said they have not received the cheque for clearance in the Bank. When I informed that this cheque has not came in my bank for clearance they said they will check & update the exact

reason, but I did not got any reply. I kept in touch with your C/s Miss Prachi & Neha on Phone no. 40403636 but did not got any respond about the cheque neither of the Bill. Lastly I deposited

fresh cheque with the Old Jan-08 Bill amount & Feb purchase bill amount at Dadar Axis Bank. Same was inform to your than C/s Manager on the above phone no. Miss Mansi regarding the

entire issue, she apologized has there was some work in their office hence were unable to send the Bills & said they will take care of the issue after their system will be back in operation. After this

incident I stop using your card for purchase at Magnet Mall.Later for few month I did not received any bills but again I started getting bill with interest amount for late payment of Jan-08 bill. I

ignored those bills stating that the system will be updated and I will not received such Bills again, but the bills kept on coming with Interest going up & also started receiving calls for Payment in

our absent at my resident. When the last bill was refuse and return back, we agains received a call from your customercare & was inform if there is any issue than have to visit your branch at

Apsara Theater & meet Mr. Samir Bhagat & settle the issue personally. When we visited the branch on 16th March 09 Mr. Samir was not in the branch & is assistant Mr. Vijay Mate (Mobile no.

[protected]) attended us & noted all the details said he will explain the issue to Mr. Samir & revert back to us & henceforth we don't have to call anyone. Mr. Vijay called up in the evening again

saying that we have to call C/s for this query, When I called C/s on Phone no. 25260501 provide by Mr. Vijay, whenever I called was attended by different people given them all the details of the

issue they ask me to hold has they will check & get back, but after sometime the phone line used to get disconnect, I spoke with 5 different people given him same details again & again, but the

same thing kept on happening the c/s person taking details & asking me to hold & the line getting disconnected. I again called Mr. Vijay & told him the same he said he will send mail regarding

this issue to C/s & will revert when they will get any feedback. Yesterday when I called him again he said they have not received any revert from C/s or else I can talk to Mr. Samir on the same.

Than I call Mr. Samir (Mobile[protected] he said I this issue is not under is control I have to call c/s & get the issue shorted I took you mail Id from him hoping that some body will ready &

attend my issue.

Jan-08 cheque no. 027684 of Rs.1442/-
Magnet Loyality Card No. [protected]

Awaiting for prompt respond from your side.

Thanks & regards,
Anuruddh Wadgaonkar