Axis Bank Complaints & Reviews

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From: Sanjay Patel/Electrical/Mundra/Power/AdaniInfra
To: Ahmedabad.[protected]@axisbank.com
cc: [protected]@axisbank.com
bcc:

[protected][protected][protected][protected]

Date: Monday, June 15, 2009 03:46PM
Subject: Fw:






Reminder-2


Dear Sir/Mam

I dont get still any reply for the Charges deducted is it right or wrong i dont think u should get this much time to reply for this kind of small inquiry.
i Hope u will reply as early as possiblei just want to know,


1) How and when DD charges are applicable for SALARY ACCOUNT.

Ihave talked to your Executive but still they also dont know the rules and Regulation for DD cghrages.

I hope you will reply as early as possible this time.



Sanjay Patel
Adani Power Ltd.





-----Forwarded by Sanjay Patel/Electrical/Mundra/Power/AdaniInfra on 06/15/2009 03:43PM -----


To: Ahmedabad.[protected]@axisbank.com
From: Sanjay Patel/Electrical/Mundra/Power/AdaniInfra
Date: 06/12/2009 09:30AM
cc: [protected]@axisbank.com
Subject: Fw:


Reminder:-1
Dear Sir/Mam
Please reply for the Mail or give me satisfactory answer or reply.


Regards

Sanjay Patel

Axis Bank Coustmer







-----Forwarded by Sanjay Patel/Electrical/Mundra/Power/AdaniInfra on 06/12/2009 09:31AM -----


To: Ahmedabad.[protected]@axisbank.com
From: Sanjay Patel/Electrical/Mundra/Power/AdaniInfra
Date: 06/11/2009 01:50PM
cc: [protected]@axisbank.com
Subject:




Dear Sir/Mam

I am sanjay patel
My account no is [protected]
i have issued DD of amount of Rs.18000/- from Mundra branch.
As per my knowledge there is no chare for issuing of DD from Salary account up to sertain limit.

And my account is Salary account (ADANI POWER LTD.) And this is my First DD which i have got issued though i have asked to your executive to do not deduct the amount of Rs/- 111 though it is deducted and in my reciept it is not mentioned by him, but in my account it is deducted.

please guide me how can i rebate this amount.

And other complain for Mr.Chirag working in Axis bank at mundra Navinal island branch. due to this person i have to wait for 2 hours though my DD was already issued but he is not given to me and when i was asked him he replies very rudely, and when i got my DD i asked for reciept of the DD he refuse to give me and he has not written any charge in my receipt even and Deducted.

There is no any token provided to any coustmer who comes and they do work randomly and the person came first they dont care even also.
so, it is request to you please start token system so taht may be very convinient to coustemer.



I hope early and fast responce.

Thanks and Regrds
Sanjay Patel
Adani Power Ltd.
Mundra



Dear Sir,


Thanks for writing to us


This e-mail address is specific to your iConnect related queries only.



With regards to the mentioned query. You are kindly requested to mail at Ahmedabad.[protected]@axisbank.com



OR




You are kindly requested to please be in touch with the nearest AXIS Bank Branch OR you may please dial[protected]from a BSNL / MTNL landline anywhere in India) OR

Any of the following numbers closest / convenient to you



Centre
Telephone no. *

Ahmedabad
26563232

Bangalore
25317830

Bhopal 2579009

Bhubaneshwar
2572955

Chandigarh
2620489

Chennai
28123888

Gurgaon
2309447

Guwahati
2341818

Hyderabad
23418888

Jaipur
2228866

Jammu
2471156

Kolkata
22839971

Lucknow
2230857

Mumbai
25260501

New Delhi
23736555

Patna
2205810

Shimla
2627711

Thiruvananthapuram
2558588




* Add relevant number prefix if required



Assuring of our best services and attention & looking forward to having you as one of our esteemed customers


Regards,
IBRM Desk
Information Technology
Axis Bank Ltd.

-----Original Message-----
From: Sanjay.[protected]@adanipower.com ( Sanjay.[protected]@adanipower.com )
Date: Wednesday, June 10, 2009 05:38 PM
To: [protected]@axisbank.com ( [protected]@axisbank.com )
Subject: wrong charges diducted for DD From salary account



Dear Sir/Mam

I am sanjay patel
My account no is [protected]
i have issued DD of amount of rs.18000/- from Mundra branch
And my account is Salary account (ADANI POWER LTD>) and this is my First DD which i have got issued though i have asked to your exwcutive to do not deduct the amount of Rs/- 111 though it is deducted and in my reciept it is not mentioned by him, but in my account it is deducted so
please guide me how can i rebate this amount


I hope early and fast responce.

Thanks and Regrds
Sanjay Patel
Adani Power Lt.

sir I am axis bank customer my customer id no[protected] MONIL KUMAR JAIN BHERVELI BALAGHAT. i am very sared of my debit card tranjiction i have a trajiction of my debit card in state bank of indore branch balaghat atm center in 8/6/09 time between 8:06 to 8:25 i have all the reciept of that time tranjiction . i have withdrawl of 10000/ rs but i can't get a message in reciept unable to process again i try three times same meesage on reciept suddenlly i have got a mobile banking meesage that my account as tranjiction of 10000 rs in the time 8:08 i check the statement that show the withdrawl of 10000 but i have not got the rupees again i try to withdrawl of 5000 rs that was recieve and reciept show the balence minus of 15000 rs i have got 5000 and withdral show[protected]. i am soscared what can i do please solve my problem and contact me at my mobil no [protected] and [protected].

detail customer id[protected], atm id reciept no.- s1an30039401, card no.421572*********4, . atm center state bank of indore branch balaghat .

thanks

monilkumar jain

email. [protected]@rediffmail.com.
mobile no .[protected], [protected]

Hi,

I left my Standard Chartered bank ATM DEBIT CARD at Axis Bank ATM at Mira Road east (silver park) on 18/05/2009 at 01:15:36 am

Axis Bank ATM Mira Road east (silver park) doesn't have a CCTV Camera,
I want to know isn't this compulsory for all Bank's ATM to have CCTV Camera?
Isn't the Bank lacking behind in providing all security measures.

When I came to know that I have left my ATM card at Axis Bank ATM it was too late.
Person who took my card from the ATM has made following transactions:

18/05/2009 PURCHASE AT RELIANCE FRESH . 10:13:37/80500 INR 1, 730.00
18/05/2009 PURCHASE AT BPCL DEALER 10:47:21/82520 INR 335.00
18/05/2009 PURCHASE AT THE MOBILESTORE 11:22:23/85033 INR 4, 099.00
18/05/2009 PURCHASE AT ADITYA BIRLA RETAIL 13:51:41/95556 INR 2, 788.00

Next day till 1:51 pm that person purchased around nine thousand rupees.

Then I called Standard Chartered to block my card.

Since then I'm requesting Standard Chartered Bank to help me with the locations where the card was swiped.
Is it that difficult for a Bank to provide the Location of the Stores where the card was swiped ?

And the stores like RELIANCE FRESH, BPCL DEALER, MOBILESTORE, ADITYA BIRLA RETAIL (MORE supermarket) accept the card without verifying SIGNATURE on the card.

When we purchase a mobile from MOBILE STORE they ask for our address and an identity proof, Therefore MOBILE STORE must be having details regarding that Person who took my card.

Please help me in getting information from the bank. Please tel me the procedure I need to follow

Standard Chartered bank is not being kind and helpful to me.

Standard Chartered bank is DENYING to give the store locations and locating the person.

Standard Chartered bank said that they CANNOT find the STORE LOCATIONS.
It is difficult for me to accept it this answer from the BANK.

Your help would be highly appreciated.

Thank You,

Azeem Hussain.
[protected]/[protected]

Dear Sir / Madam,
I am Kanaiyalal Kanzaria, heaving a saving acount in Axis Bank, Jamnagar Branch Gujarat. On 26 January 2009, Rs. 2500/- has been transfered through i - connect (Inetrnet Banking) without my information and permission, I have checked and varified completely that my sequrity code and pasward are not leaked to any one. After that I have reported in to the branch to the respective officers, they told me to give a undertaking form which I have filled and submitted to them on 7th march 2009.After that there is no reply from the bank. Then I enquired about the same on telephone, and they replied that it has get transfered to some one's acount in the Dombivali branch Mumbai. I ahve no body in that area and not even leaked my details to any one then how it is possible? I understatnd that this is a technical issue related to the system of I - banking of the bank, hence they are responcible but they are not taking responcibility regarding this.
Kindly look in to matter and do the needfull, also guide me if any further procedure I need to do.

Thank you,

I have credit card of AXIS bank and after few months when i made some points on every purchases, i made an online request for point redeem gift. This reques was made on 10th of November but till now i didn' received the same, i am calling customer care on regular basis but there is no response from there side. please help im in this matter.

Sir,
I want to inform you that i have a saving A/c with axis bank at Shakti Nagar Branch, Delhi - 110007.
My saving A/c No. is [protected]on the name of Mrs. Lalita Birla.

I have deposited Rs.5500/- for A/c opening.

My ATM card & PIN No. both has been delivered to an unknown person through delivery boy of branch.
He has withdrawn Rs.5000/- from my A/c.
I have complaint about it in branch & the officers enquired
all about the matter and assured me to pay the amout.
But from last month I am going daily to branch but your officers are not answering satisfactory.
So, I request you to please look about the matter and settle it as soon as possible.

Lalita Birla
A/c no.[protected]

Hi Sir,

I am ICICI Bank account holder and on 9-June-2009, When i was using axis bank ATM, ATM swallowed my debit card due to power failure and because of this i faced lot of problem that day and now i have to pay 220Rs for getting new debit card.

It all happened because they are not providing back up facility for power failure. Because of there ignorance customer has to suffer a lot, so please take some action against it.

Srikant pandey
[protected]

Dear Sir,
This is to bring to your kind attention that I am an acount holder in Axis bank with following details;-

Name :- Pankaj Kumar
Account No.:-[protected]
On 30/03/2009 a amount of Rs. 700.00 hadbeen deducted from my account by the bank under the head"consolidated charge ". this is an Saraly account with zero balance. I have contacted to many times by e-mail but nobody is clealifying why the had deducted the ammount.
Thanks & Regards

Pankaj Kumar

Axis bank service is the worst service, its customer care cell is very irresponsible ……………I will never suggest anyone to be associated with axis bank,

following is the mail sent to axis bank, in spite of various reminders they are not reverting

Reminder 3rd

Reminder 2nd

I think there is no one who can satisfy me with proper answer, to whom should I go for my solution


Reminder 1st

I am still waiting for your response

Sir please revert me!!!
[protected][protected][protected][protected]

From: Vickas [mailto:[protected]@gmail.com]
Sent: Friday, May 22, 2009 11:08 AM
To: '[protected]@axisbank.com'
Subject: debit card retention by axis bank atm
Importance: High


Dear sir,

Greetings!!!

Subj;- complaint about Atm debit card no. [protected] of ICICI Bank, which has been retained by axis bank atm machine stationed at axis bank ifsc code no utib0000795 situated at rahe murtaza rampur

Reference to the subject I am enforced to mark a mail to you, yesterday I visited axis bank atm stationed at axis bank premises situated at AXIS BANK branch, Rahe Murtaza Civil Lines Rampur,

I had to withdraw money through my ICICI bank atm, so I inserted my atm card and it was swallowed by atm machine, within a moment I got receipt showing the transaction declined, and my card could not be spurted out of the machine, after a short while I went to the Branch Manager and explained the total scenario, he said to me that your card has been retained by the atm machine and it could not be given to you, and you have to contact your bank, after that I went over my bank i.e. ICICI, my bank manager said to me it is not their fault because the atm machine was of axis bank atm, he also said to me ICICI bank can issue a fresh card against the amount 225/=.

Sir now please tell me whose fault is it anyway, I think my bank is right, coz the atm machine was not of icici bank so why should they get involved while the atm machine is of axis bank, and secondly who will bear the loss of the amount of 225/= which is to be paid against issuance of fresh atm card.

You are requested to please look into the matter and sort out the issue, I am also the customer of Your Bank, but I am not going to mention my account number because I want to cope up this situation as a commoner .

Thanx`n`Regards,

Vickas Gupta R/o-07opp.Singhal Heart CenterEkta Vihar Colony, Rah’e’ Murtaza Civil Lines, Rampur.landline-2353000.cell.[protected]/[protected]

Dear Sir/ Madam,

As per Axis Bank Platinum Credit Card promotion scheme, I applied and paid the prescribed charges, and as per routine I received my card + add on card, and also as per promotion scheme I received the prescribed form for free return international flight ticket to any one destination out of three, they offer. I and my wife who is addon card holder have to finish our return journey before 12th Sept.2009 as per schem's condition, I also agreed for that.

But now when I contacted in customer care of Axis Bank, they reply that this scheme has been discontinue from 3rd March 2009, but for those who apply after that date, but what about us ? who are already having the vouchers for flight tickets ? Actually as per the form details their last date of submission of form was 23rd March which I didn;t know, but it doesn't mean that for that reason I am not eligible for the scheme ! I am ready to finish my return journey before 12th of Sept.2009 as per their condition and even ready for what ever date and the destination they offer earlier of after the daedline of 12th Sept.2009. But at any cost I don't want to miss this opportunity, even if I have to knock the door of Consumer Court ! Because of this attractive scheme I became ready to avail the paid credit card against entry fees and plus yearly fees, what ever they charged, otherwise I had already six credit cards and all are life time free of reputed banks.

Thanking You,

Regards,

RAJESH TANNA

I have paid thro Axis Bank Ch, no.824554 dated 11 April 2009.But still Iam receiving SMS messages for non payment.The cheque was dropped in dropbox.
Today Ihave received a message to pay with penality which is not acceptable as iam not at fault.
As this is my first transaction, request you to waive offf the penal interest.
Awaiting for your confirmation.

I, a customer of PNB of India yamuna colony Dehra Dun with saving a/c no. [protected], transected for withdrawal of Rs.3000/- from the said ATM on 6/5/2009 at 19:43 hrs. ATM did'nt give any cash but entered on the slip issued for successful transaction. The matter was reported to the managerial person at the Axis Bank Rishikesh at 11:00 am sharp on 7/5/2009, the person did'nt entertained my application and behaved so rudely to lodge the matter with the PNB Yamuna colony Dehra Dun. Then I reported the matter to PNB D.Dun and officer grevance cell Customar care PNB D.Dun. Now Customer care Axis Bank is requested to kindly look into the matter and arrange to do the needful for return of my Rs. 3000/- to my saving a/c reff. above

Dear Sir,

I have Power Home loan from Axis Bank. Along with the home loan by mistake we signed the empty form of Metlife insurance also which was never intended. The premium was given by Axis Bank to Metlife without our notice and simultaneously the Home loan amount was increase by the single premium amount of Rs.55229 /-. Now it seems there is no way out.
Will this not be considered as cheating as i was not aware of this Insurance neither Axis bank has called to inform about the premium amount.
What can be don now? I really dont want to leave this issue by accepting the burden of another Rs 55229 /-.

Kindly suggest

Best regards

Ranvijay Singh

Dear Sir,
Credit Card No.[protected] Axis Bank
e-mail:[protected]@yahoo.co.in

Kuchh mahene pahle ek admi ne mujhe phone karke mujhe personal loan dene ki bat kiya.ek din mere ghar aaya.usne hame bataya ki jab aap ka loan aprovel ho jayega to aap ko prudential icicibank ki ek policy lene hogi jisme aap ko Rs.10000/invest karna hoga.uske liye aap hame ek kisi bhi bank ke credit card ki front ki photo copy de den.jisase aproval ke bad policy li ja sake.uska nam Mr.Rohit hai.jiska mobile no.mere pas hai.mere sath usne dhokha karke policy ke liye to Rs.5000/+ Rs.5000/ ke do transaction mere credit card se kar liya.mujhe karib 1-1-5 mahine ke bad axis bank se phone aaya ki aap ka out standing amount Rs.10000/ something hai.jab maine pata kiya to pata chala ki ye amount prudencial icici ke nam debit hua hai.lekin aaj tak icici prudencial se hame na to koi letter aaya aur na hi koi policy bheji gaye.jabki Mr.Rohit ko use samay maine sms bhi kar diya tha ki bina loan hue agar mere credit card a/c se koi bhi transaction hota hai tpo uske responsibil aap honge bad me maine Mr.Rohit se bat ki to usne kaha ki sir aap ka paisa aap ke credit card a/c me credit ho jayega nahi to mai aap ka lakar paisa refund karunga.aaj tak kuchh nahi hua.axis bank me bhi maine complain ki hai.lekin waha se bhi koi uchit answar nahi mil raha hai.kya karu mai mansik rup se bahut paresan hun.har mahine bank ka bill.aa raha hai aur ab Rs 12597 tak pahuch gaya hai.bank me jab maine costomer care par contact kiya to unhone hame ek dispute form bheja aur use fill karke scan copy mail ke through bhejne ko kaha jise maine bhej diya fir bhi koi uchit karyawai nahi ho rahi. kripa karke mera sahyog karen.Dhanyavad

Ganesh Mishra

Mobile No.[protected]

Hi,
I am rajendra singh working with Genpact India for last three months and I have salary a/c with Axis bank . but I neither received salary credit sms alert nor bank statement on email address whereas my colleages are getting sms alert & stament on email every month as they have salary a/c with other banks. So please do needful and send me sms alert & bank statement every month or else I will have to switch to another bank.
Name : rajendra Singh Pawar
moblile no. :[protected]
email : [protected]@yahoo.com
'thanks'
regards,
rajendra

Hi all,
Beware of Axis Bank Credit Card. The Bank released Rs.49180/- to Birla Sun Life Insurance on the basis of an authorization form which was not signed by me. Later, they are sending huge bills to me to pay. They did nothing after complaining nor replying. I want to see the said authorization form but they never sent t to me.

on 3rd march i made a transaction of 10, 000 from an atm machine located in clock tower(ghantaghar), dehradun. During the transaction some problem occurs and the money doesnt came out but one note of rs. 500 was half in and half out . i just made a call in axis bank, they told me tht they are coming in half n hour. i and the security guard of the machine wait there for half n hour then some Mr. Anand who was the concerned person of the bank came, went inside and put down the shutter. i dont know what anand was doing inside.
After few minutes Anand came out and told me that my money would be transfered to my account. after that i went to axis bank located in Rajpur road, there i met Miss Rachna Bautiyal and Mr. Amit Gupta, they also told me that my money would be transfered to my account as i am having my account in corporation bank with acc. no. 1923 in greater noida branch. After one n half month i once again went to dehradun axis bank to ask tht why money is not transfered yet then they told me that my transaction was successful and now they cant do anything as i have that security guard as a witness that i havent received not even a single money but one thing more that Mr. Anand told Miss Rachna that yes an amount of 10, 000 was there inside the window of machine but when he mixed that money with rest amount in machine then their balance was tallied as Miss Rachna had a talk with that guard and the guard told her that yes, this thing happ that day.
this was the fraud which axis bank have done with me. now i m going to lodge fir against axis bank rajpur road branch, dehradun and going to lodge a case in consumer court.

Question which i wanna ask..
1. if transaction was successful then what about that 500 rs. note which was lying half inside and half outside of the machine?
2. if Mr. Anand received 10, 000 rs. inside the window of the machine then it means that some transaction happened there and when the transaction was successful then it means that money was mine beacuse money never comes up to the window until a transaction is done.

plz solve my problem...


RAVI CHAMOLI

Hi

I have taken home loan last year from Axis Bank. This year when I contacted them for loan enhancement for registry of the flat, I came to know that there is a policy change at Axis Bank and now they will not enhance the loan even for the registry which was promised to me at the time of apply for the loan. So, I got my home loan transferred to IDBI Bank. I have completed all the formalities and handed over cheques (one from the IDBI for balance transfer and one checque from my own account for the interest on 2-May-2009. When I checked my account on 8-May-2009, I found that the cheque from my account was withdrawn on 5-May-2009 in to Axis Bank Home Loan account. I immediately sent a request to Axis Bank to know when I will get my security documents. On 18-May-2009 I got one SMS that my EMI will be presented on 20-May-2009 from Axis Bank. I called their customer care executive and asked him why bank wants to take EMI when all my payments are already cleared by 5-May-2009. He told me that this is a automatic SMS and no EMI will be presented to my bank. But on 20-May-2009 it was withdrawn. I called him again and asked why the EMI is debited and also as promised to me that I will get my security documents with 10 Days of clearance of payments I will get the documents. He gave me a shock by telling me that my loan account was closed on 18-May-2009, while all payments were cleared by 5-May-2009. When I started calling him every day to know about the status of my security documents, he gave me another deadline of May 2009 end. They sent me a statement of my account, which shows that payments started reflecting in my home loan account on 13-May-2009 and they have charged me interest till 13-May-2009 (8 days extra).
Following are the points which I would like everyone to know what Axis bank do when you go for loan closure.
1. On 2-May-2009, when I completed all formalities and made payment for the loan closure, I was told that I will get my documets within two weeks. Now they are telling me that it may take till May end (almost a month)
2. My payments were cleared from my account on 5-May-2009, but they are charging me interest till 13-May-2009. They have some of their own process which takes 8 days to actually reflect my payments in their own books. Something like a Bhahikhata system where someone enters the payment at their own ease. I am thankful to that guy as he has not taken a long leave otherwise it may have taken longer than that.
3. My EMI for the month on May, 2009 withdrawn when the payments was received by the Axis Bank on 5-May-2009. Again a kind of Bhahikhata System where the entries were not done in their books when bank present my cheque (every 16th of month)
4. I tried contacting senior managers of Axis Bank, but there is no effect, may be they don’t interfere in work being done/not done by their subordinates or they are too busy. I contacted Axis Bank, Home Loan Noida Branch customer care managers, and then North region customer care managers, but there is no change.
5. Now I have to pay 18% interest to my builder on the remaining payments as IDBI Bank will not release any fund before getting the security documents. Also 8 Days extra interest charged by the Axis Bank.

Thanks & Regards,
Satish Chandra Roy
Axis Bank Home Loan A/c no - PHNOD[protected]

Bank has debited Rs 650 as a transaction charge on saving bank account for one quarter ending Mar 09 and Rs 295 was debited for QE Dec 08 for similar reason. I sent mails and several reminders asking for details from the bank but so far no response. When contacted over customer care phone no. [protected] yester day (23.4.09)at about 5 pm, they were irresponsible to say that we cannot verify and asked me to contact home-branch.

Now the news is that Axis bank has started charging their account holders @ Rs 50 per transaction effected except through ATMs.

How the bank can start charging for every transaction? Govt, on one hand encourages transctions through banking channel but here the banks have started charging @ Rs 50 per transction. This quite detrimental to the small and medium class public holding saving account in the banks.

Even it appears RBI have no say in the banks charing interest or service charge on their customers. These banks after providing incentives while opening the account starts debiting charges to the account without even getting concurrence from the customers. Now the bank is saying you can close the account if not interested.

People are left high and dry. Is any one to look into this ????

Ramakrishnan

Dear Sir,
Unfortunately I have lost my Debit card on dated 16 May, 2009. The founder has used my debit card no [protected] and purchased mobile phon/accessories as per Axis bank statement PUR/MOBILE POINT/[protected]/170509/21 and PUR/MOBILE POINT/[protected]/170509/21 from Mobile point shop on dated 17.05.2009.

Sir,

As per ethics/rules of the banks the signatures are always being verified before any transaction is made.
Once the founder has purchased the above said items by swapping the card and signing the purchased slip.
Ultimately the slip might have come to Axix Bank Indirapuram Ghaziabad (My Salary A/C Bank). It is sure that the signature might have not been verified by the bank staff and blindly transferred the amt. ( Rs. 12607+1887=14494/-) which is a big amt for me. May I request you sir, to help me to get my said amt refunded in my above said a/c.

I will be very thankful for your act of kindness.


Yours Sincerely,

Ajay Kumar Saini

[protected]