[Resolved]  Axis Bank Credit Card — Non credit of railway ticket refund amount

Address:

Chittorgarh, Rajasthan

Dear sir
I am holding axisbank credit card no. [protected]. Ibooked railway ticket by payment through credit card & same was cancelled on 16 / 05 / 2010. Till today 27 / 05 / 2010 / cancellation refund is not credited to my credit card account.
The detail of e mail correspondence with axisbank is as follows - - -



Dear sir
Please find here in attachment the auto debit form duly signed, as
Required by you. Please confirm that you have activated the auto debit
Facility.
Please credit the irctc refund amount this month only so that my debit
Amount will be less, which is quite genuine. I should get the refund
Amount within 4 to 5 days after the cancellation of ticket otherwise
It will be unjustice & i will aproach cosumer forum.

From

Sunit choudhry


On 5 / 25 / 10, grievancecell card <grievancecell. [protected]@axisbank.com> wrote:
> dear mr. Choudhary,
>
> this is with reference to your e - mail below:
>
> we need to inform that, your request for the activation of auto debit
> facility was declined as the auto debit form was not signed by the second
> account holder i. E. Joint account holder.
>
> if you wish to activate the same we request you to kindly send us the scan
> copy of the duly filled and signed auto debit form from your end. You can
> also fax us the same on our fax number[protected].
>
> attached is the auto debit form for your reference.
>
> post receipt of the duly filled and signed auto debit form from your end we
> will initiate the request to activate the same on your credit card account.
>
> the total outstanding amount payable on your credit card account till 31st
> may 2010 is rs. 14, 861. 99. We request you to kindly make the payment of the
> outstanding amount on or before due date.
>
> further, we observe from our records that we have received the refund of rs.
> 1, 534. 92 from irctc and the same has been credited to your axis bank credit
> card account and will be reflecting in the subsequent month statement.
>
> also we take this opportunity to inform you that, you can view your axis
> bank credit card e - mail statements online by visiting www.Axisbank.com or
> click on www.Axispay. Co. In / axisbankccstatements / web / retail / getdates. Aspx
>
> we wish to inform you that the password is of 8 characters. It is a
> combination of the first 4 letters of your name, in upper case, as it
> appears on your monthly card statement (Ignore spaces and periods, if any)
> and the last 4 digits of your 16 - digit credit card number.
>
> you also need adobe reader version 6 or above to open the attached file.
> adobe reader 6 can be downloaded free at
> http: / / www.Adobe.com / products / acrobat / readstep2. Html
>
> once you visit the web site, there is a link on the left side of your web
> page under quick access as "credit card statement". When you click on this
> link, you will have to provide the following information to view your
> e - statement online:
>
> credit card number : 4718 xxxx xxxx xxxx
> card holder name : (Name as appearing on credit card)
> date of birth : (Dd - mm - yyyy)
> card validity date : (Mm - yy)
>
> for any further assistance or clarifications, please write in to us or call
> us on our 24 - hour customer service help line numbers[protected], 1800 209
> 5577,[protected]From bsnl or mtnl landlines) /[protected]].
>
> we appreciate your time and business.
>
> thanks & regards,
> grievance redressal cell.
> axis bank.
>
>
>
> - - - - - original message - - - - -
> from: sunit choudhry ([protected]@gmail.com)
> date: tuesday, may 25, 2010 10:49 am
> to: grievancecell. [protected]@axisbank.com (Grievancecell. [protected]@axisbank.com)
> subject: poor service
>
>
>
>
>
> -
>
> dear sir
> i am holding credit card no [protected]
> i am sorry to say that ur service is not proper for the following reasons.
>
> 1 - i filled as auto debt option for credit card but till today i am not
> able to get the proper confirmation of autodebt, whether it is properly fed
> in ur record or not. I have been calling u on ur toll free no. But of no
> use.
>
> 2 - - i got railway reservation done on 14 / 05 / 2010 by credit card & the same
> was cancelled on 16 / 05 / 2010. But till today refund has not been credited in
> my credit card.
>
> from
> dr. Sunit choudhry mob [protected]
>
> disclaimer:
> information contained and transmitted by this e - mail including any
> attachment is proprietary to axis bank ltd and is intended solely for the
> addressee / s, and may contain information that is privileged, confidential or
> exempt from disclosure under applicable law. Access to this e - mail and / or to
> the attachment by anyone else is unauthorized. If this is a forwarded
> message, the content and the views expressed in this e - mail may not reflect
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> intended recipient or a person responsible for delivering the information to
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> transmission, printing, copying or dissemination of this information in any
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> if you are not the intended recipient of this mail kindly delete from your
> system and inform the sender.
> there is no guarantee that the integrity of this communication has been
> maintained and nor is this communication free of viruses, interceptions or
> interference
>

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