Axis Bank Complaints & Reviews

i m sitting on internet for booking a train ticket but payment through my card has been blocked,while one day before i was booked a another ticket.waiting list of the same is growing up and i cant able to book my ticket. why my card bloocked i get lost my chance of journy on behalf of atm card.how i can manage .the railway station is more than 60 kms.kindly resolved the same

To:
The Branch Manager,
Andhra Bank,
D Tirumala.


Sir,

Sub:- SB A/C No: [protected] , D Tirumala – Axis Bank ATM
operated on 10.04.10 at Kamavarapukota – Transaction declined but
amount deducted from A/C - Request for correction of transaction – Reg

[protected]


I (CH PRV Prasad , Asst Engineer,Operation, K Kota ) am submitting the following few lines to your notice for favour of kind consideration.

I have a SB A/C No: [protected] in D Tirumala branch from 05.10.06.
I have operated the Axis Bank ATM on 10.04.10 at Kamavarapukota vide record No: 8448 for with drawl of Rs.15,000/- amount. The transaction was declined but the amount of Rs.15,000/- was deducted from my account with out receipt of cash.

Hence it is requested to kindly arrange to correct the above transaction and transfer the amount of Rs.15,000/- to my account. The necessary transaction slips are also here with enclosed for favour of kind perusal please.


Thanking you Sir,


Yours faithfully,


(CH PRV PRASAD)
Encl:
4 nos Transaction slips.

HI,
THIS IS RAJU GUNNAL FROM HYDERABAD, I HAVE THE AXIS BANK SALARY A/C NO. [protected] , ON FEBRUARY 2ND 2010 I HAVE GONE TO ANDHRA BANK ATM CENTER WHICH IS LOCATED AT MOSA BOWLI,CHARMINAR THERE I HAVE TO WITHDRAW RS/- 5000 , ON THE SCREEN I HAVE ENTERED TO WITHDRAW 5000 BUT THE AMOUNT I RECEIVED IS RS/-4500 ONLY , WHEN I SPOKE WITH THE SECURITY GUARD HE SAID THAT " THERE MIGHT BE THE SHORTAGE OF AMOUNT THAN WHAT YOU HAVE TRIED TO WITHDRAW" AND SOONLY I LOGGED ON NETBANKING I FOUND THAT THERE WAS RS/- 5000 DEDUCTED, I REALLY SHOCKED ,SO ON THE SAME DAY I CALLED TO AXIS CUSTOMER CARE REGARDING MY RS/- 500 SHORTAGE BALANCE, THEY GIVEN ME WITH SOME COMPALINT NO. AND ASKED ME TO WAIT FOR ANOTHER 12 WORKING DAYS BUT FOR MANY DAYS I COULD'NT GOT ANY BALANCE BACK, AGAIN I CALLED THE AXIS BANK ON 31-MARCH-2010 THEY SAID THAT THE COMPLAINT STATUS IS STILL IN PROGESS-CUSTOMER CARE AGENT WAS NOT SURE OF WHAT EXACTLY STATUS OF MY COMPLAINT ,SO I ASKED HIM TO AGAIN RAISE THE COMPLAINT AND PROVIDE ME WITH THE COMPAINT NO. HE PROVIDED ME WITH THE COMPALINT NO. I.E. 9982516 BUT STILL WAITING FOR LONG NO RESPONSE.

AGAIN THE SAME THING HAPPEN TO ME , BUT THESE TIME I HAVE RECEIVED NOT EVEN SINGLE RUPEE THAN WHAT I TRIED TO WITHDRAW, ON 10-APRIL-2010, I WENT TO HDFC BANK ATM CENTER WHICH IS LOCATED AT OPPOSITE TO ANDHRA PRADESH HIGH COURT,MADINA,HYDERABAD, AT THIS TIME I HAVE ENTERED TO WITHDRAW RS/- 9500 THE MOVEMENT I ENTERED TO WITHDRAW THE ATM SCREEN TOOK SOME TIME MORE THAN THE NORMAL TIME AND AFTER 2-3 MINUTES IT SHOWN ON THE SCREEN THAT "TRANSACTION TIMED OUT" I DID'NT EVEN RECEIVED A SINGLE RUPEE, I REALLY SHOCKED AGAIN ,IN THE SAME ATM CENTER I INSERTED CARD AGAIN AND TRIED TO ENQUIRE ABOUT MY BALANCE I FOUND THAT THERE WAS RS/-9500 DEDUCTED I GOT FRUSTED ABOUT THESE KIND OF ATM MACHINES AND AFTER EVEN LOGGING COMPALINT WITH THE AXIS BANK NO RESPONSE, AGAIN I CALLED TO AXIS BANK CUSTOMER CARE AND RAISED A COMPLAINT THEY PROVIDED WITH THE COMPLAINT NO. I.E. 10008264 TODAY I WAS REALLY NEED OF THE MONEY WHICH I HAVE TO PAY FOR DD FOR MY EXAM, I GOT TEARS IN MY EYES THAT WHAT HAPPEN THESE AND WHY THIS HAPPEN TO ME ONLY, NOW I HAVE DECIDED THAT I WILL NEVER IN MY LIFE WITHDRAW CASH FROM ANY ATM CENTER, I AM GOING TO USE THROUGH CHEQUE PROCESS ONLY.

I REQUEST AXIS BANK AUTHORITY TO LOOK ON THESE AND REVERT BACK MY BOTH THE AMOUNT , AS IT REDUCES THE BANK REPUTATIONS AND THE CUSTOMER CONFIDENCE ON THE BANK.

I REQUEST THE CONSUMER AUTHORITY ALSO TO LOGGE A COMPLAINT AND TRY TO RESTRICT THESE KIND OF PROBLEM FROM ATM CENTER OR BY BANK.

Fri, 9 April, 2010 2:05:56 PM
Re: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REDISPATCH CREDIT CARD
From: subhashis raja <[protected]@yahoo.co.in>
Add to Contacts
To: customer.[protected]@axisbank.com

Dear SOD,

Hi,

Ref to mail below, let me tell you that, it is absolutely ridiculous and embarrassing for me that, as I have been using your credit card since 03 yrs also holding a savings account in your bank which is also very old, thus inspite of giving & updating my new residential correspondence address with you via E-mail which is stated below, May I know the reason, how did you send Blue Dart delivery boy to our Regional Head office in Dalhousie for delivery..? and the Blue dart delivery boy was quite reluctant to deliver the card there as I have been transfered to kolkata Airport..As self have spoken to one of your senior staff called Mr.Mukesh yesterday morning I was told there is no house number mentioned in the given address which is reallu absurd as there is no house no as such, May i know the reason that, how come other important docs are getting delivered to me at my residence address given herewith..

Subhashis Talukder
C/O-Mr.Abhay Ranjan Dey
Kabi Sukanta Sarani,Purbita
P.O-Birati
P..S-Airport
Kolkata-700051
Nearest Landmark--Kalabagan Bus Stop


Henceforth, I was advised to obtain the card delivery from any nearest Axis Bank Branch accordingly I have updated the nearest Axis Bank details which is located at VIP road, Kaikhali..Pls find below the address for same..

Axis Bank Airport Branch
173/4/5 Kaikhali
VIP Road
Kolkata -700052
Nearest Landmark-O2 Restaurant
Phone No :[protected]

Your kind co-operation in this regd would be highly solicited..

Anticipating your feedback at earliest..

Regards,

Subhashis Talukder
[protected] ( M )







From: Customer Services <customer.[protected]@axisbank.com>
To: subhashis raja <[protected]@yahoo.co.in>
Sent: Thu, 1 April, 2010 5:32:50 PM
Subject: RE:'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear Mr. Talukder,

This is with reference to your e mail dated March 24, 2010 to customer.[protected]@axisbank.com regarding redisptched of credit card.

We apologize for the delay in responding to your query.

We would like to inform you that, we have updated your new residence address in our records. Henceforth, you will receive the monthly statement on this correspondence address.

Further, we wish to inform you that, we have taken the request for redisptched of credit card at your correspondence address.

We request you to kindly allow us 07 working days to deliver the same .

Your co-operation in the interim is highly appreciated.

We regret for the inconvenience cause in this regard.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [protected], [protected], [protected] (From BSNL or MTNL landlines) /[protected]].

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112


-----Original Message-----
From: subhashis raja ([protected]@yahoo.co.in)
Date: Wednesday, March 24, 2010 09:35 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: Re: REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear SOD,

Hi,

With ref to mail below, kindly note that, am not aware of the fact that where is the credit card as of now, but the SMS i had received from Axis Bank stated, " Your credit card has been return back to us " but error was not mentioned on that said SMS sent to my mobile no [protected]..Kindly do expedite to retrive the same at earliest at your end..

Awaiting your revert..

Thanking You,

Yours Sincerely,

Subhashis Talukder




From: Customer Services <customer.[protected]@axisbank.com>
To: subhashis raja <[protected]@yahoo.co.in>
Sent: Tue, 23 March, 2010 11:03:56 AM
Subject: RE:'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear Mr. Talukder,

This is with reference to your e mail dated March 22 , 2010 to customer.[protected]@axisbank.com regarding redisptched of credit card.

We regret for the inconvenience cause in this regard.

We need to inform you that, as per our telephonic conversation on March 23, 2010 your request for change of mailing address and new e mail id updation is under process.

Kindly allow us 04 working days to confirm the status of request.

Your co-operation in the interim is highly appreciated.

Further, as on date your credit card has not returned back to our office.

Post updation of new mailing address and receipt of credit card , we will take the request for redispatched of the same at your correspondence address.

We truly appreciate your valuable time and business..

For any further clarification, do write to us or call on our 24-Hour Customer Services help line ( [protected] / [protected]/[protected]BSNL or MTNL
landlines), we will be glad to assist you.

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112


-----Original Message-----
From: subhashis raja ([protected]@yahoo.co.in)
Date: Monday, March 22, 2010 09:47 PM
To: [protected]@axisbank.com ([protected]@axisbank.com)
Cc: customer.[protected]@axisbank.com (customer.[protected]@axisbank.com)
Subject: Fw: REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear SOD,

Hi,

It is really embarrassing for me that, i have not got any confirmation mail intimation from you neither have got any call from customer care dept as to i need my credit card on urgent basis..

Hope you revert with resolution..

Thanking You,

Subhashis Talukder
[protected] ( M )



----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank.com
Sent: Mon, 22 March, 2010 9:17:22 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

I am Subhashis Talukder. wanted to reconfirm that, how long will you take to send an E- mail acknowledgement confirmation at your end..

Kindly revert with resolution at earliest..

Warm Regards,

Subhashis Talukder
[protected] ( M )



----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank..com
Sent: Thu, 18 March, 2010 9:22:46 AM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

I am Subhashis Talukder, still awaiting your revert and mail receiving acknowledgement at your end..Also forwarding my photo id proof for your kind perusal..

Warm Regards,

Subhashis Talukder
Kingfisher Airlines Ltd
NSCBI Airport
Kolkata-700052
Domestic Terminal
Mob No- [protected] ( M )
Off E-mail ID : subhashis.[protected]@flykingfisher.com

----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: subhashis.[protected]@flykingfisher.com
Sent: Wed, 17 March, 2010 4:23:33 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD


----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank.com
Sent: Wed, 17 March, 2010 4:15:19 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

This is Subhashis Talukder, pls acknowledge the reciving of same at your end and do the needful at earliest..

Warm Regards,

Subhashis Talukder

----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank.com
Sent: Wed, 17 March, 2010 2:17:07 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

I am Subhashis Talukder, have received a call this afternoon from Mr.Kuldeep, customer care dept forwarding the request to update my residential address from my personnel e-mail id as advised by you, also requesting to register my office e-mail id with you as sometimes I may require to send from this e-mail id as stated below:

subhashis.[protected]@flykingfisher.com

Look forward your kind co-operation comprising the matter as it is very important for me to get the renewal card as soon as possible..Henceforth, kindly acknowledge the receiving at your end..

Anticipating your feedback at earliest..

Warm Regards,

Subhashis Talukder
[protected] ( M )

----- Forwarded Message ----
From: "Talukder, Subhashis KFA/CCU" <Subhashis.[protected]@flykingfisher.com>
To: subhashis talukder <[protected]@yahoo.co.in>
Sent: Wed, 17 March, 2010 2:02:49 PM
Subject: FW: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD


WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Talukder, Subhashis KFA/CCU
Sent: Mon 3/15/2010 6:37 PM
To: customer services
Subject: FW: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

Pls do update my new residence address and arrange to dispatch my new credit card as soon as possible

WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Talukder, Subhashis KFA/CCU
Sent: Mon 3/15/2010 6:34 PM
To: Customer Services
Subject: RE: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

With ref to appended mail below, kindly note that, I have not got any call from your customer care dept..However, kindly do update my new residence address as stated below as well as in the attachment copy since I have shifted my family from the previous address..Henceforth, requesting you kindly do the needful at earliest as have spoken to Ms.Megha ( Customer care Executive )

Subhashis Talukder
C/O-Mr.Abhay Ranjan Dey
Kabi Sukanta Sarani,Purbita
P.O-Birati
P..S-Airport
Kolkata-700051
Nearest Landmark--Kalabagan Bus Stop

Hope your kind co-operation in this regard as due address change my new credit card is not being delivered on 14th Mar,2010

Pls do find the same as an attachment..

WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Mon 3/15/2010 12:25 PM
To: Talukder, Subhashis KFA/CCU
Subject: RE:'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear Mr. Talukder,

This is with reference to your e mail dated March 14 , 2010 to customer.[protected]@axisbank.com regarding status of new credit card.

We regret for the inconvenience cause in this regard.

We would like to inform you that, we tried contacting you on your mobile number[protected] on March 15, 2010, but were unable to establish contact with you.

We observe from our records that, you have not registered the following e-mail id Subhashis.[protected]@flykingfisher.com with us. In order to ensure that, information pertaining to your credit card account is secured and not divulged to any third party, other then the card holder, we would request you to first call upon our 24-Hour Customer Service helpline numbers ( [protected] / [protected]/[protected]BSNL or MTNL landlines) to register the above mentioned Email ID.

Post registration of your email ID, our customer service officer will assist you regarding your query or you may write into customer.[protected]@axisbank.com and we will be glad to assist you further.

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112



-----Original Message-----
From: Subhashis KFA/CCU Talukder (Subhashis.[protected]@flykingfisher.com)
Date: Sunday, March 14, 2010 11:51 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: <AUTO> REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear SOD,

Hi,

Ref to mail below, anticipating your feedback at earliest so that I can resume operation asap as am unable to make any kind of transaction utilizing my credit card.

Awaaiting your revert

WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Sun 3/14/2010 10:55 AM
To: Talukder, Subhashis KFA/CCU
Subject: <AUTO> 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear Customer,

We acknowledge receipt of your email dated Mar 14 2010 10:54AM to customer.[protected]@axisbank.com.
We will respond to your email shortly.

Your co-operation in the matter is highly appreciated.

Regards,
Customer Service Desk
Axis Bank-Credit Card CenterDISCLAIMER:

.

Dear Sir,

Below mentioned e-mail conversation with officials of AXIS Bank Ltd. and IRCTC is self explanatory but offiicals of AXIS Bank Ltd. are least bothered to take prompt action whereas IRCTC people has taken prompt action.
AXIS Bank officials are not crediting RS. 1410 in my savings account.
Your kind intervention is required in this matter urgently for crediting of Rs.1410/- in my account.

Thanks and regards




Dear Ms. Madhumita,



Please refer to the above subject and below mentioned trailing e-mail sent by you regarding above mentioned subject.

Still my matter is pending and once IRCTC has issued refund receipt then why it is getting delayed in credit of Rs.1410/- in my account.

I hope you will solve this matter at the earliest from your end please.



Thanks and regards,



RAKESH PANDEY,
SECURITY OFFICER (HOD),
UFLEX LIMITED,
A-1, SECTOR-60,
NOIDA,
MOBILE NO. [protected] / [protected]




--- On Fri, 4/9/10, Madhumita.[protected]@axisbank.com <Madhumita.[protected]@axisbank.com> wrote:

From: Madhumita.[protected]@axisbank.com <Madhumita.[protected]@axisbank.com>
Subject: Fw: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]
To: ibrm.[protected]@axisbank.com
Cc: [protected]@yahoo.com, Barrackpore.[protected]@axisbank.com
Date: Friday, April 9, 2010, 2:42 PM

Dear Team,

As per the below mentioned appended mail, please arrange to refund the debited amount for purchsing tickets through IRCTC urgently.

Regards,
Madhumita Sarkar
Deputy Manager
Barrackpore Branch
Ph : 25941735/25941736

-----Forwarded by Madhumita Sarkar/DM/436/AXISBank on 04/09/2010 02:40PM -----

To: Madhumita Sarkar/DM/436/[protected]@AXISBank
From: Barrackpore Operationshead/436/AXISBank
Date: 04/09/2010 12:47PM
Subject: Fw: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]

Thanks & Regards

Sudipa.
Manager Operations
Barrackpore Branch
Mob: [protected]
Tel :[protected]/25450548
Fax :[protected]


----- Forwarded by Barrackpore Operationshead/436/AXISBank on 04/09/2010 12:47 PM -----
Rakesh Pandey <[protected]@yahoo.com>

04/09/2010 12:41 PM
To
[protected]@axisbank.com, Barrackpore.[protected]@axisbank.com

cc


Subject
Fw: Re: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]


Dear Staff,

Please refer to the above subject.

Below mentioned history of e-mail conversation with IRCTC regarding above mentioned subject which is self explanatory is being forwarded to you for your information and necessary action from your end please.

My details of account are as follows :


(1) TYPE OF ACCOUNT : SALARY SAVINGS ACCOUNT



(2) ACCOUNT NO. [protected]



(3) BRANCH : BARRACKPORE, BARRACKPORE SHOPPING ARCADE,

4, S.N BANERJEE ROAD, NEAR CHAMPA CINEMA HALL,

BARRACKPORE, KOLKATA-700120 ( WEST BENGAL )

This is the worst class of service I am facing as earlier 02 days ago I my account was debited for Rs. 5000/- without any transaction and still that matter is pending with your bank and no officials from your bank even bothered to revert back.

It is requested to investigate the matter and revert back.

Thanks and regards,

RAKESH PANDEY,
SECURITY OFFICER (HOD),
UFLEX LIMITED,
A-1, SECTOR-60,
NOIDA,
MOBILE NO. [protected] / [protected]




--- On Fri, 4/9/10, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]
To: "Rakesh Pandey" <[protected]@yahoo.com>
Date: Friday, April 9, 2010, 12:32 PM



Dear Customer,

Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.

Transaction Id [protected]

Payment Option axispg

Sr# RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE RFND TYPE
1 1410.00 Refunded 1868802 1880030 07-apr-2010 04:16:44 PM Transaction Failure

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the <Refund Status> link in the left panel under <My transaction>. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.

Note : If still the refunded amount is not reflecting in your account then send us the screen-shot / scan-copy of the statement by hiding the credit card no. to pursue the matter.





Thanks & Regards
Kavita
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@yahoo.com[protected]
Date: Fri, 9 Apr 2010 11:57:13 +0530 (IST)
From: Rakesh Pandey <[protected]@yahoo.com>
Subject: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]
To: [protected]@irctc.co.in


> Dear Staff,
> Please refer to the above subject.
> Below mentioned e-mail sent by your office is self explanatory
> regarding above mentioned subject.Still amount has not been credited
> into my savings account and please let me know about the status of my
> refund.
> Thanks and regards,
>
> RAKESH PANDEY,
> SECURITY OFFICER (HOD),
> UFLEX LIMITED,
> A-1, SECTOR-60,
> NOIDA,
> MOBILE NO. [protected] / [protected]
>
>
> --- On Wed, 4/7/10, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:
>
> From: [protected]@irctc.co.in <[protected]@irctc.co.in>
> Subject: Email From IRCTC
> To: [protected]@yahoo.com
> Date: Wednesday, April 7, 2010, 4:16 PM
>
> ________________________________________________________________________
> This is a system generated mail. Please do not reply to this email ID. If
> you have a query or need any clarification you may:
> (1) Call our 24-hour Customer Care or
> (2) Email Us [protected]@irctc.co.in
> ________________________________________________________________________
> Dear Customer,
>
> The refund of Rs. <1410.00> for the transaction tried by you under
> reference no.[protected] which has failed and later found that the
> payment has been debited to your credit card account has been
> credited to your credit card account at 07-Apr-2010 .
> We suggest you to please retry the transaction, if not booked
> already. The booked tickets history can be checked to view the list
> of all tickets booked by you.
> Warm regards,
> Customer Care
> Internet Ticketing
> IRCTC
>

Dear Sir,



Please refer to the above subject



(1) On 07 April'10 while withdrawing cash of Rs. 5000/- from ATM at Barrackpore it

showed transaction failed.



(2) When I tried to withdraw cash of Rs. 5000/- for second time from same ATM then it was

successful transaction.



(3) After cash withdrawal I received an SMS on my mobile phone about my second

transaction through ATM which was successful.



(4) For the first failed transaction no SMS received on my mobile phone.



(5) I was astonished to see on internet banking that for the first failed transaction of

Rs. 5000/- an amount of Rs. 5000/- was debited from my account in addition to

successful transaction of Rs. 5000/- which was also debited from my account.



Following are my queries regarding above mentioned points for your necessary action from your end please :



(1) I have ECS scheme for billing from my same account, in case if ECS comes for

clearance from my account and due to that transaction, which was failed and

amount was debited and because of this if ECS returns back due to insufficient fund then who will be responsible and who will bear the penalty for return of ECS.



(2) Why this amount has not been returned immediately in my account.



(3) Why it is getting delayed i.e reversal of amount of Rs. 5000/- which was debited from my account for failed transaction.




Following are my account details :



(1) TYPE OF ACCOUNT : SALARY SAVINGS ACCOUNT



(2) ACCOUNT NO. [protected]



(3) BRANCH : BARRACKPORE, BARRACKPORE SHOPPING ARCADE,

4, S.N BANERJEE ROAD, NEAR CHAMPA CINEMA HALL,

BARRACKPORE, KOLKATA-700120 ( WEST BENGAL )



I request you to investigate this matter for reversal of amount of Rs. 5000/- in my account at the earliest please.



Thanks and regards

Dear Desk
I have made an NEFT of Rs 959.09 agnist my statement of Jan 20th 01 to 20th as due
but the payment is still not reflecting .
number of times i have informed you telephonically
number of time your desk call up and confirmed .
i tried to use my card some where in Guwahati but it showed declined causing huge embarrassment for me .
and mental harassment where i have to visit a doctor .
which costed me Rs. 5000 please arrange to compensate me and regularize the same .
this Rs. 5000 doctor fees put me into huge financial crunch and it was acute, since i was out side my home town .
not only this you are claiming the entire payment with interest to me .
Dear Desk
I have made an NEFT of Rs 959.09 agnist my statement of Jan 20th 01 to 20th as due
but the payment is still not reflecting .
number of times i have informed you telephonically
number of time your desk call up and confirmed .
i tried to use my card some where in Guwahati but it showed declined causing huge embarrassment for me .
and mental harassment where i have to visit a doctor .
which costed me Rs. 5000 please arrange to compensate me and regularize the same .
this Rs. 5000 doctor fees put me into huge financial crunch and it was acute, since i was out side my home town .
not only this you are claiming the entire payment with interest to me .

please revert back immediately



Regards
Debashish Guha Thakurta
[protected]

My son Sri Bodhayan Dev had applied for globally valid easy credit card (secured gold card) and accordingly he has received his card bearing no [protected] on 9th March 2010 from Axis Bank Silchar Branch. Necessary verification of the same was done from Axis Bank H.O. quiet sometime back . But unfortunately he is yet to receive the PIN for ATM usage for the said card and for which the same cannot be used . So kindly do the needful so that my son gets the PIN at the earliest date .Hope a positive reply from your end urgently. With regards .
Sincerely yours
Dr Bibhash Dev
Asha Kutir , Hospital Road , Silchar -788005, Cachar , Assam

To who ever it may concern,

My sincere advice please DONT APPROACH AXIS bank to get your account opened.
I work for reputed MNC and its so obvious that Software Engineers change their jobs .. well does it mean that you get new Salary account created every time you change?

I will narate my story with AXIS ..i need to claim my reimbursements which i spent for my family and i approached AXIS Bank branch near to my house for getting my ERA account done.(Employee ReImbursement account)

1. All my colleagues who switched from different companies and who are still continuing with their previous salary accounts and are customers of ICICI and HDFC with no efforts got their ERA done within 2-3 days. But this so called international bank AXIS will create 'label' problems so your ERA will not be done. i.e, if you are workin with L&T you ll have label 'LT' with your sal acc and when u switch it seems the label will not be changed so i[censored] use same salary account in IBM you will not get your ERA even though you take seal and signatures from your current company and show the proof of your working there :)

Oh is it!!! Then how s it that my other colleagues got it done from ICICI or HDFC?

2. Personally I got signatures and seal from my current company on the ERA Form and i approached COX TOWN BRANCH,BANGALORE where i had my salary account and submitted the form ... its already 10 days now i still have not got any information about opening ERA .... this is how the COX TOWN BRANCH MANAGER,BANGALORE responding to his customers .

3. They don't bother about accounts opened in different branches i.e, if you have opened your account in Delhi and you approach any Branch in Bangalore .. you cannot get your queries resolved.
My salary Account is in COXTOWN BRANCH and if i approach any other branch near my house for getting my ERA done then it s not possible .. see if you are in USA n you want ERA done immediately then you should take a flight back to India ... lol :0

4. NEVER APPROACH COX TOWN BRANCH MANAGER , BANGALORE ... He will never respond to customer needs and even after multiple follow ups - you ll lose your energy and money and time but you will gain nothing .

5. I approached

Mr. Chandrashekar K
Cluster Head,LSC
AXIS Bank Ltd
Bangalore-560018
Mobil:[protected]
Tele:[protected], 64540223 Fax:41276444
Email: chandrashekar.[protected]@axisbank.com

and Ms.Smitha Pai
Deputy Manager - Operations
AXIS BANK LTD
#233, 2nd Main, Sampige Road | Malleswaram | Bangalore 560003 | India
Phone | Board +[protected] | Fax :+[protected] |

even after multiple follow ups from these people also there is no response from COXTOWN BRANCH

Dear sir/madam


With reference to your service person ,he was inform me that he is unable to deliver my courier from axis ref no is[protected] also he was giving his contact no [protected] but whenever I make call to him he doesn't give response or suddenly switch off his phone, so I have no option other than this one.
It's Humble request to you please Help me this out


Your Truly

Sandeep.Dhumal
[protected]

I want to open NRI account in AXIS Bank. Initially they told me that give us offer letter, passport photo copy with visa stamp. They replied that you will get your account number after one week. After one month they replied that your visa period is not enough to open the NRI account. But i am having many of friends working with me having NRI account for same bank & branch with same visa. We wait for five months. Then my visa has been stamped for 11 month, i submitted them again for opening of NRI account.
Again they replied that you will get account number in one week. Again same problem, they replied after month & this time asking of CERPAC copy. Let me tell you one thing that my friend with visa stamped for lesser peried than me opened his account in Chhattisgarh. I dont know what the hell people are doing in AXIS bank of Gandhidham branch.
Please take necessary action

SUDHIR NAKHAVA

--- DATE 03/04/2010

TO
MR.Sh. V Ranganathan
Senior Vice President (Compliance

THIS IS TO BRING IT YOU NOTICE THAT FROM MY A/C00361897, BRANCH TARKANA HYDERABAD.

DOUBLE AMOUNT DEDUCTED OF EMI ON THE SAME DAY AND DAY SAME MONTH THAT IS I.E 03/04/2010
NOTE .THIS IS YOURS /BANK MISTAKE SO SENCERLY DEPOIST MY AMOUNT IN MY ACCOUNT URGENTLY IF YOU DONT DO SO I WILL FILE A CASE IN COURT OF LAW

TAHANK YOU
RAFEEQ AHMED
ASST.MANAGER FOOD AND BEVERAGE
NOVOTEL HYDERABAD...
MOBILE NO [protected]

I M HARISH RUPERA FROM MANSAROVER MY CUSTOMER ID[protected] MY CARD NO IS [protected] MY FIRM NAME IS RAJAT`S CASH `N` CARRY. THERE I SWAP A CARD FOR CUSTOMER OF 40000 RS ON 29 MARCH THE CARD OF CITIBANK. AFTER SWAP FROM YOUR BANK I HAD A CALL THEY SAID PLEASE DEPOSIT THE ID OF CARD HOLDER I DEPOSIT ALL DOCUMENT. BUT THERE IS NO RESPONSE. FROM THE CARD HOLDER BANK CITI BANK AMOUNT WAS PASSED ON 31 MARCH & APPROVAL NO IS 551633. THEN I MEET GAGAN AGARWAL IN SODALA BRANCH . HE TALK ME VERY RUDELY & SAID I HAD POWER TO STOP UR PAYEMENT APPROX 1 MONTH .I[censored]R EMPLOYEE TALK LIKE THIS FROM CUSTOMER THEN I DONT WANT ACCOUNT IN UR BANK. I CALL GAGAN AGARWAL AGAIN & AGAIN HE GIVES DIFFERENT TIME AGAIN AND AGAIN BUT MY 40000 RS IS NOT CREDIT IN MY ACCOUNT TILL NOW. MY CONTACT NUMBER IS [protected]

I would like to share with you that my agony of applying for a home loan at Axis Bank has finally been relieved by Deutsche PostBank Home Finance Limited.



First of All, I would like to mention to you that Retail Assets Division of Goregaon lacks experience in how to communicate and attract customers. It may Because of the fact that being mere literate doesn’t mean being educated. Your staff members handling customers out there, is not well versed on the subject of retail banking and guiding the customer through the procedure to apply for a home loan.



I will never in my life approach axis bank again for a loan nor will I recommend it to any body, for your bank policies are highly non-flexible, there is no co-operation within you branches across states, pathetic poor communication with customers, last but not the least in-fighting between zones which will some day bring down your banks growth in this competitive world.



The RAC goregaon Branch does not understand what is meant by an Agreement for Sale, for when I had given them the document for same even before I had signed the same to suggest me the bank funding schedule, they simply slept and did not even bother to open the document. Instead they said Bangalore division would do the necessary evaluation and RAC goregaon would simply abide by it.



I would suggest future customers to be aware of such commitments being given without written evidence, for else honest tax payers like me wouldn’t have to suffer such agony of getting the sanction letter but not disbursement.



I had lost my piece of mind over an approved project, imagine what would have happened if it were an un-approved project.



I was charged Rs 5515.00 for issue of sanction letter, what is the use of such sanction letter if disbursements are not done, especially when the bank has a chance to dictate the terms and conditions even before the agreement was signed, and were well aware of the project that would be funded even before the agreement was signed i.e. Especially an approved project in your bank’s own list. I wouldn’t mind giving this amount as charity to a needy NGO than give it to your bank.





Overall I had a very bad experience and want to convey to you to take a note of the same, so that respectable customers like me don’t have to suffer by approaching axis bank. We all are working in a private sector industry where customer focus is the prime, one customer driven away will convey the same to hundred more, who will convey the same to thousand more… and one fine day, the bank will suddenly feel loss of business.





The Only positive thing about your goregaon branch was that they returned my documents all safe and sound, and refunded me the excess amount beyond Rs 5515.00 without troubling me. Honestly I was not expecting your bank to co-operate at all.



Hope you will take this in the right spirit and work towards improving your bank policies.. The wordings are straight from my heart and not meant to hurt any individual, but to point out flaws in your banking administration, its policies which drive away a customer’s piece of mind.



You can share the email with your MD, who would appreciate an honest Customer Feedback who has lost faith in Axis Bank.

Dear sir,

I have taken home loan from your bank amount Rs.2500000/- which in received on dated 11/11/09 in which one cheque of Rs.85000/-not received due to wrong account no. which was received after over the mistake was received on dated 17/11/09.Then I come to know that a Met Life policy of Rs.196251/- is also with this loan. I was not aware about its benefits when done. I received its bond paper on dated 07/12/09 and after going through the bond I found the procedure of policy was totally wrong. that my signature doesn't match on the policy bond document I wrote many mail on dated 23.11.09 to 26.03.10 of AXIS BANK but did not care.

So I want your favour in these regards.

(i) To cancel the policy

(ii) Rs. 19625 1 /- should be returned without any deduction.

(iii) Interest of Rs.85 thousand should be reduced as I got it on 17.11.09 and rate of interest is applied 28 .10.09

(iv) EMI should be calculated on Rs. 25 Laces.

(v) Deduct Rs.1700 from my installment (Regarding Metlife Policy)



Nirdosh Kumar

Loan A/C No.PH[protected]

Mobile No.[protected]

Hi im Nadeem and im Using my Axis Bank A/C no: [protected] for the past 1.6yrs and i dont have any complaint till now And its a Zero Balance Accout given to me by my Office, But now i got ditected of RS.87.94 Consolidated Charges for A/c, and Service Tax @10.30% on Charge debited rs. 9.06 . And Now My Account's Effective Balance : -1, 162.06, Lien Balance : 1, 162.06. And this type of Incident happend to my Friends also even their account is also Office A/C which we ca take all our Salary, but i dont know Why This AXIS BANK taken those amount from my a/c.

I am HARI OM having my bank account No. [protected] in Sector-3, Rohini AXIS Bank. I also have the debit card No. ----2520 of the same bank.

On[protected], at 20.32 I withdrew Rs. 5,500/- from ATM Machine from D.C. Chowk, Rohini (Sector-9). After that machine didn't release the card and I left the card in the machine. Afte getting bank statement it came to my notice that the purchase of petrol of Rs. 2500/- have been done with my card through any body else. I also intimated to the AXIS Bank Branch of Sector-9 for stolen card and requested them to show that who had stolen my debit card from the ATM. In reply of the same the BM had informed me that the CC TV were not funtional on that day due to some repair work.If the CC TV were functional that movement the theft cane be cought.

It is requested to find who had made this purchase and return my Rs.2500/- as early as possible. Police complain had also been lodged at Prashant Vihar Police Station but nothing fruituful came into light.

I hope that the timely action would be initiated otherwise I have to move consumer court or RBI Complian Cell.

Thanking you

yours faithfully

HARI OM
A-2/113, Sector-16, Rohini, Delhi-110089
Phone No. [protected], [protected],[protected] Extn. 204

t

I have taken home loan from your bank amount Rs.2500000/- which in received on dated 11/11/09 in which one cheque of Rs.85000/-not received due to wrong account no. which was received after over the mistake was received on dated 17/11/09.Then I come to know that a MetLife policy of Rs.196251/- is also with this loan. I was not aware about its benefits when done. I received its bond paper on dated 07/12/09 and after going through the bond I found the procedure of policy was totally wrong. that my signature doesn't match on the policy bond document. I wrote many mail on dated 23.11.09 to 26.03.10 of AXIS BANK but did not care.

Hi,

This is the complaint which I would like to highlight against AXIS Bank - Credit Card department. There is an illegally credit card has been issued in my name and handed is over to some other guy 3 years back which has a current overdue amount of approx 54,000/-. I get to know about such credit card when I applied for a Housing loan in LICHF, Noida by sending my signed documents to my father from UK. LICHF, Noida told my father that there is some credit card in my name which has an overdue of Rs. 18,000/- while I was sitting in UK. My father tried to get the complete info about this credit card from LICHF, but they rejected to disclose all the info about this card. After which I get to know about the CIBIL department, Mumbai which could give me the exact information about my all Credit Cards. I returned back from UK on 29th Jan this year and tried to get the report about my Credit Card history.

This report gives me the information that the card is being issue by the Axis bank in my name and without even intimating me about this from last 3 years (Dec-2007) about it. Although, I have never applied for any card from Axis Bank. Thereafter, getting the reports from CIBIL, Mumbai - I contacted Axis Bank customer care department to let them know that I am not the culprit and they need to investigate about this card and the fraud guy to whom you have handed over the card.

The department (Axis Bank, Risk Credit Cards - Pre-Aquisition, Retail Bank) investigate and look forward to all the documents and form which are there with the Bank records. They called me in there office at Barakhamba Road, Delhi to meet me personally and wanted to ask some questions regarding it. There I saw the application form has the BIGGEST flaws which is clear mentioned in the application form. The permanent address has two cities mentioned one after another - Moradabad, Bareilly with wrong PIN Code. Can any body from the whole India can please get this kind of address for me. The FI (Verification) department, has never investigate the application that my present address is not completely correct. The application was stating that the present address of the applicant is Near Atta Market where as my present address at that time was Near Telephone Exchange. This type of application is being passed by the bank. Apart from this, the card when delivered has to be handed over to person only after looking at the original identity proof of the person to whom the person is receiving the card. But they don't have any such info about this. They told me that the card is being delivered at the office address and has the office stamp on it. Although, the address at which they have delivered the card that was never had my working location. That was my companies BPO location and I was working in the IT company. How the hell should be able to know about such delivered in my name. All the statements are also delivered at the same address where the card was delivered. All the signatures present in the whole application doesn't even matched with my signs. The mobile number which was given in the application was not mine. Office address mentioned on the application form is not my office address location. The SIM card - Mobile number used by the culprit was surrendered 3 months ago (Dec-09). What the hell these AXIS bank guys where doing when the culprit was continuously using that number for more than 2 years after he made the purchase from the credit card. Not even this, I was coming ahead to resolve this issue. They didn't even take any interest in investigating it earlier before I come into picture.

If the bank has taken up the steps earlier then the guy who was doing this fraud must be under the arms of police till now. As, the purchases which were made by that guy was in LifeStyle, Noida and also from Mobile House - he purchased a mobile. Which could have traced the guy and must have caught him much earlier.

The investigation is still going on this. And I am still waiting for there investigation reports on this.
This is the worth case, I have seen the whole life which happens with me. Will communicate the whole info as I'll get the updates on this.

Ankit

Hi ,
Well axis bank loan section in Tnagar branch chennai. a employee named priya
is an worst kind of person.Even she did not know a basic thing how to interact with a customer.for a personal loan they are asking too many documents and which is not consistent even for SUPER CAT-A company.especially that priya making rude comments to the customer who is talking with her.Can any one suggest ways to make a complaint against her in his organisation.
Regards,
Saravanan M