Axis Bank Complaints & Reviews

I would like to share with you that my agony of applying for a home loan at Axis Bank has finally been relieved by Deutsche PostBank Home Finance Limited.



First of All, I would like to mention to you that Retail Assets Division of Goregaon lacks experience in how to communicate and attract customers. It may Because of the fact that being mere literate doesn’t mean being educated. Your staff members handling customers out there, is not well versed on the subject of retail banking and guiding the customer through the procedure to apply for a home loan.



I will never in my life approach axis bank again for a loan nor will I recommend it to any body, for your bank policies are highly non-flexible, there is no co-operation within you branches across states, pathetic poor communication with customers, last but not the least in-fighting between zones which will some day bring down your banks growth in this competitive world.



The RAC goregaon Branch does not understand what is meant by an Agreement for Sale, for when I had given them the document for same even before I had signed the same to suggest me the bank funding schedule, they simply slept and did not even bother to open the document. Instead they said Bangalore division would do the necessary evaluation and RAC goregaon would simply abide by it.



I would suggest future customers to be aware of such commitments being given without written evidence, for else honest tax payers like me wouldn’t have to suffer such agony of getting the sanction letter but not disbursement.



I had lost my piece of mind over an approved project, imagine what would have happened if it were an un-approved project.



I was charged Rs 5515.00 for issue of sanction letter, what is the use of such sanction letter if disbursements are not done, especially when the bank has a chance to dictate the terms and conditions even before the agreement was signed, and were well aware of the project that would be funded even before the agreement was signed i.e. Especially an approved project in your bank’s own list. I wouldn’t mind giving this amount as charity to a needy NGO than give it to your bank.





Overall I had a very bad experience and want to convey to you to take a note of the same, so that respectable customers like me don’t have to suffer by approaching axis bank. We all are working in a private sector industry where customer focus is the prime, one customer driven away will convey the same to hundred more, who will convey the same to thousand more… and one fine day, the bank will suddenly feel loss of business.





The Only positive thing about your goregaon branch was that they returned my documents all safe and sound, and refunded me the excess amount beyond Rs 5515.00 without troubling me. Honestly I was not expecting your bank to co-operate at all.



Hope you will take this in the right spirit and work towards improving your bank policies.. The wordings are straight from my heart and not meant to hurt any individual, but to point out flaws in your banking administration, its policies which drive away a customer’s piece of mind.



You can share the email with your MD, who would appreciate an honest Customer Feedback who has lost faith in Axis Bank.

Dear sir,

I have taken home loan from your bank amount Rs.2500000/- which in received on dated 11/11/09 in which one cheque of Rs.85000/-not received due to wrong account no. which was received after over the mistake was received on dated 17/11/09.Then I come to know that a Met Life policy of Rs.196251/- is also with this loan. I was not aware about its benefits when done. I received its bond paper on dated 07/12/09 and after going through the bond I found the procedure of policy was totally wrong. that my signature doesn't match on the policy bond document I wrote many mail on dated 23.11.09 to 26.03.10 of AXIS BANK but did not care.

So I want your favour in these regards.

(i) To cancel the policy

(ii) Rs. 19625 1 /- should be returned without any deduction.

(iii) Interest of Rs.85 thousand should be reduced as I got it on 17.11.09 and rate of interest is applied 28 .10.09

(iv) EMI should be calculated on Rs. 25 Laces.

(v) Deduct Rs.1700 from my installment (Regarding Metlife Policy)



Nirdosh Kumar

Loan A/C No.PH[protected]

Mobile No.[protected]

Hi im Nadeem and im Using my Axis Bank A/C no: [protected] for the past 1.6yrs and i dont have any complaint till now And its a Zero Balance Accout given to me by my Office, But now i got ditected of RS.87.94 Consolidated Charges for A/c, and Service Tax @10.30% on Charge debited rs. 9.06 . And Now My Account's Effective Balance : -1, 162.06, Lien Balance : 1, 162.06. And this type of Incident happend to my Friends also even their account is also Office A/C which we ca take all our Salary, but i dont know Why This AXIS BANK taken those amount from my a/c.

I am HARI OM having my bank account No. [protected] in Sector-3, Rohini AXIS Bank. I also have the debit card No. ----2520 of the same bank.

On[protected], at 20.32 I withdrew Rs. 5,500/- from ATM Machine from D.C. Chowk, Rohini (Sector-9). After that machine didn't release the card and I left the card in the machine. Afte getting bank statement it came to my notice that the purchase of petrol of Rs. 2500/- have been done with my card through any body else. I also intimated to the AXIS Bank Branch of Sector-9 for stolen card and requested them to show that who had stolen my debit card from the ATM. In reply of the same the BM had informed me that the CC TV were not funtional on that day due to some repair work.If the CC TV were functional that movement the theft cane be cought.

It is requested to find who had made this purchase and return my Rs.2500/- as early as possible. Police complain had also been lodged at Prashant Vihar Police Station but nothing fruituful came into light.

I hope that the timely action would be initiated otherwise I have to move consumer court or RBI Complian Cell.

Thanking you

yours faithfully

HARI OM
A-2/113, Sector-16, Rohini, Delhi-110089
Phone No. [protected], [protected],[protected] Extn. 204

t

I have taken home loan from your bank amount Rs.2500000/- which in received on dated 11/11/09 in which one cheque of Rs.85000/-not received due to wrong account no. which was received after over the mistake was received on dated 17/11/09.Then I come to know that a MetLife policy of Rs.196251/- is also with this loan. I was not aware about its benefits when done. I received its bond paper on dated 07/12/09 and after going through the bond I found the procedure of policy was totally wrong. that my signature doesn't match on the policy bond document. I wrote many mail on dated 23.11.09 to 26.03.10 of AXIS BANK but did not care.

Hi,

This is the complaint which I would like to highlight against AXIS Bank - Credit Card department. There is an illegally credit card has been issued in my name and handed is over to some other guy 3 years back which has a current overdue amount of approx 54,000/-. I get to know about such credit card when I applied for a Housing loan in LICHF, Noida by sending my signed documents to my father from UK. LICHF, Noida told my father that there is some credit card in my name which has an overdue of Rs. 18,000/- while I was sitting in UK. My father tried to get the complete info about this credit card from LICHF, but they rejected to disclose all the info about this card. After which I get to know about the CIBIL department, Mumbai which could give me the exact information about my all Credit Cards. I returned back from UK on 29th Jan this year and tried to get the report about my Credit Card history.

This report gives me the information that the card is being issue by the Axis bank in my name and without even intimating me about this from last 3 years (Dec-2007) about it. Although, I have never applied for any card from Axis Bank. Thereafter, getting the reports from CIBIL, Mumbai - I contacted Axis Bank customer care department to let them know that I am not the culprit and they need to investigate about this card and the fraud guy to whom you have handed over the card.

The department (Axis Bank, Risk Credit Cards - Pre-Aquisition, Retail Bank) investigate and look forward to all the documents and form which are there with the Bank records. They called me in there office at Barakhamba Road, Delhi to meet me personally and wanted to ask some questions regarding it. There I saw the application form has the BIGGEST flaws which is clear mentioned in the application form. The permanent address has two cities mentioned one after another - Moradabad, Bareilly with wrong PIN Code. Can any body from the whole India can please get this kind of address for me. The FI (Verification) department, has never investigate the application that my present address is not completely correct. The application was stating that the present address of the applicant is Near Atta Market where as my present address at that time was Near Telephone Exchange. This type of application is being passed by the bank. Apart from this, the card when delivered has to be handed over to person only after looking at the original identity proof of the person to whom the person is receiving the card. But they don't have any such info about this. They told me that the card is being delivered at the office address and has the office stamp on it. Although, the address at which they have delivered the card that was never had my working location. That was my companies BPO location and I was working in the IT company. How the hell should be able to know about such delivered in my name. All the statements are also delivered at the same address where the card was delivered. All the signatures present in the whole application doesn't even matched with my signs. The mobile number which was given in the application was not mine. Office address mentioned on the application form is not my office address location. The SIM card - Mobile number used by the culprit was surrendered 3 months ago (Dec-09). What the hell these AXIS bank guys where doing when the culprit was continuously using that number for more than 2 years after he made the purchase from the credit card. Not even this, I was coming ahead to resolve this issue. They didn't even take any interest in investigating it earlier before I come into picture.

If the bank has taken up the steps earlier then the guy who was doing this fraud must be under the arms of police till now. As, the purchases which were made by that guy was in LifeStyle, Noida and also from Mobile House - he purchased a mobile. Which could have traced the guy and must have caught him much earlier.

The investigation is still going on this. And I am still waiting for there investigation reports on this.
This is the worth case, I have seen the whole life which happens with me. Will communicate the whole info as I'll get the updates on this.

Ankit

Hi ,
Well axis bank loan section in Tnagar branch chennai. a employee named priya
is an worst kind of person.Even she did not know a basic thing how to interact with a customer.for a personal loan they are asking too many documents and which is not consistent even for SUPER CAT-A company.especially that priya making rude comments to the customer who is talking with her.Can any one suggest ways to make a complaint against her in his organisation.
Regards,
Saravanan M

sir,
I had edc machines of axis bank at 4 outlets of my SRI SAI SANKARA DENTAL CLINIC in chennai.The edc transactions were credited to my current account of axis bank.They charged me for non transaction of edc machine at one of my outlet.(but the actual problem was the machine was working there but they had given wrong tid and mid number to that machine.)
I had made complaints with axis bank reg non transaction fees
(edc machine) charged to my current account ( sri sai sankara dental clinic -[protected]) 0n[protected] and on[protected] for Rs 275.75 *2 =Rs 551.50.
and after repeated complaint that the non transaction was due to poor edc machine service handled by venture infotek ( associate for edc machine maintanence for axis bank) the charges were reversed on[protected].
My problem started again with one of the edc machine got corrupted and was not working. I complained to venture infotek on[protected] and the complaint no was[protected] .They didnt attend the complaint so I made one more complaint for the same problem on[protected] and the complaint number was [protected]. Even then they didnt attend the complaint. So I called your business branch at T.nagar and spoke to Mr.Arul
( PH NO 64502448 [protected] . The way he responded to the complaint was rude and i had to listen to his harsh words since my machine was not working and i was losing my business income because of non availabilty of edc machine. The problem was finally solved after my mental agaony and loss of business income on[protected] after 27 days.
When the axis bank were prompt in charging me non transaction fees for no fault of mine and again creating loss of business due to non availability of edc machine at my outlet they should compensate me monetarily for the loss of income and mental agony.

I wen there in Axis Bank (Panipat Branch) to withdrawal sum amount of 75000/- after withdrawal i was counting my withdrawal money Miss. Anita on counter she shouted on me that it is counted. Then I gone to the Mr Gehlot i think manager over there for the complaint of her but as seeing no response from the manager i came back losted my self. She said the security man "aap kisi ko bhi ander kaise jaaney dete hain". These word hurt me too much i feel that some one slap me.

----- Forwarded by Kausik Ray/India/ESAB on 17/03/2010 13:05 -----
"IT Helpdesk" <IT.[protected]@axisbank.com>
12/03/2010 19:48
To
"Kausik.[protected]@esab.co.in" <Kausik.[protected]@esab.co.in>
cc

Subject
RE:'AXISIBRM=[protected]' Utility bill payment discrepancies






Dear Sir,

Greetings...

Respected Sir, Through you I would like to state my grievance against Axis Bank, Nirman Bhawan Branch, New Delhi. That I opened a salary account with the bank while working in M/o Health & F.W. However, on transfer from this office ECS credit of salary was stopped from August, 2007 onwards. While depositing a cheque for Rs.56000/- into my account I came to know that Rs.671 has been deducted by the bank. the same was brought to the...

sir, This is for ur kind attention that i hv deposited my axis bank cheque(058867) worth Rs 7000 only in State bank of Patiala ,Hisar in favour of Sachin Arora Car loan acoount on 24th February but the bank has refused to clear the cheque on 25th February because of insufficient funds but there are RS 13443 in my account at that time .when i talked to concerned person in State Bank Of Patiala they told me that Axis bank has refused...

My debit card is expired on April 2009 and I have been continuously trying to get a new debit card and pin to operate my A/C.I have been continuously visiting to nearest branch Chandanagar, Hyderabad and requesting to get me debit card and pin number.I have filled application form several times as suggested by Bank executive in Chandanagar. Till now I have not received complete kit (Debit card received 15 days before but pin no not received even after repeated inquiry) even after repeated follow up and reminder.
My A/C details is given below.


Subasranjan Acharya
A/C No. [protected]
Branch - Vashi, New Bombay

DEAR SIR /MADAM MY SELF IMTIYAZ UMAR BHUT MY AXIS BANK CREDIT CARDS NO.[protected] CREDIT LIMIT 180000. (2) GOLD CARD NO.[protected] CREDIT LIMIT 180000. AXIS BANK NE MERE SATH NA INSAFI KARI HAI ME AXIS BANK KA EK ACCHA CUSTOMER HU MERE PAS OTHER BANKS KE TOTALY PLATINUM CREDIT CARDS HAI AUR WOH AAJ BHI CHALU HAI REGULER HAI MERE 3 SHOPS HAI LADIES SAREE AND DRESS MATERIALS KE WHOLE SALE AND RETAIL ME ICICI BANK KA WEALTH MANAGMENT CUSTOMER HU HDFC BANK KA CLASSIC CUSTOMER HU PHIR BHI AXIS BANK NE MERE CARDS BLOCK KER DIYE AXIS BANK NE MUJEH BAHOT PARESHAN KARA HAI CUTOMER CARE KO PHONE KARTE HAI TOU WOH KAHETE HAI AP MUMBAI PHONE KARO MR.RAHUL KAMLAKER YA TOU ASHISH JOSHI KO AUR HIM YEH LOG KO PHONE KARTE HAI TOU YEH LOG BOLTE AP PUNE SHANTANU KULKERNI KO BOLO HUM NE AXIS BANK KI AURANGABAD BRANCH KE CREDIT CARD MANAGER ABMISH KUMAR KO BOLE TOU UNHONE PAKKA WADA KARE THAY CARDS CHALU KARANE KA ABMISH KUMAR NE BHI JO JO WADE KARE SAB GALAT WADE KARE HUM YEH SAB SOON SOON KER PARESHAN HO GAYE HUM MENTALY DISTURB HO GAYE HALAKE HUM ACCHE CUSTOMER HAI NA HE GALAT THAY NA HE RAHENGE AXIS BANK ACCHE CUSTOMER KE SATH HE AISA KERTI HAI HUM APSE INSAF CHAHATE HAI KYONKE HUMARE KHILAF JISNE GALAT GALAT E MAILS BHEJA WOH MERA SAGGA SALA ALTAF MAJID HARA HAI WOH MERE SATH KAM KARTA THA USKO MERI BANKING DETAILS TOTALLY MALUM THI ME USPE BAHOT BHAROSHA KARTA THA LEKIN WOH CHOR NIKLA MERE LAKHON RUPYE CHURAKE KHA GAYA SHARE BAZAR SHARAB LADKIYON AUR LOTTRY ME UDAYA MENE USAY NIKAL DIYA IS LIYE WOH MERE SATH DUSHNANI NIKALTA HAI AUR SAB BANK ME GALAT GALAT MAILS MERE KHILAF BHEJTA HAI LEKI AXIS BANK NE MUJEH BAHOT SATAYA AB AP HE INSAF KIJIYE APKI MAHERBANI HOGI MUJEH JALD SE JALD INSAF CHAHIYE THAN YOU ..........MOB [protected] /0240.2363801

When i applied fr car loan in Axis bank fr a lakh,they rejected my application stating their is cibil report in my icici credit card.
details-i didnt pay Rs6000 approx fr my credit card.But in my credit card statement their is nothing like that,even customer care confirmed their is nothing happened in my entire usage.they also said iam a prompt payer,in fact my money of rs1619 is in my credit card a/c as extra.I have paid rs 8000 well before and they are deducting insurance amt of rs 400 monthly other than that iam not using the card fr any purpose.then why this.iam not able to attach the statement
my a/c no[protected]

i have not recieved a cheque book from the bank even though i have sent the requisition form in Nov and thereafter sent two reminders to the bank.On getting no response i approached the local branch in delhi who also sent a couple of e mails to the bank and also spoke to them on the phone.still the bank is not responding.i do not undrstand why this ineffeciency and gross neglegent attitude of the bank??? pl help

I forgot my axis bank iconnect password.I tried to login 4 times there is only one chance more.Can i get a new password for netbanking?My customer id is:[protected].Please help me.

To,
Axis Bank,
Bandra West,
Mumbai: 4000053.

Ref Saving Account No: [protected].

Sir,

I have not receive any reply from youir end the details were mailed to you.
I request to close my above said account and refund me my amount through demand draft at my residential address.
I request you to look in this matter at your earliest


Cell NO: [protected]
Charanjit Singh Saini

I DO NOT UNDERSTAND WHEN THERE WAS A INQUIRY ON SHREE OMSAINATH CAR ON RENT DUE TO CHEAQUE BOUNCE WHY THERE IS NO INQUIRY OF AXIS BANK AT THE SAME TIME WITH THE SAME IMPORTANCE I HAVE FOUND OUT THAT MR.ROOPESH VERMA HAD MADE A COMPLIANT OF AXIS BANK WITH THE RBI BANKS OMBUDSMAN MEANS THE HIGHEST AUTHOURITY IN RBI WE ALSO COME TO KNOW THE COMPLAINT WAS MADE BY MR.ROOPESH VERMA ON 25TH NOVEMBER BY HIMSELF PERSONALLY I DO NOT KNOW THE PROCEDURE HOW TO RETREIVE THE COPY OF THE SAME FROM THAT DEPARTMENT IF ANY CLIENT WHO IS LEGALLY EXPERT OR HAVE FREINDS IN RBI AT ANY WORKING POST COULD PLEASE HELP BY RETRIEVING THE COPY BY ANY MEANS AND PLEASE HELP IN CIRCULATING THE COPY AND PUTTING THE QUESTION MARK ON ALL INVESTIGATING AGENCIES AND MAKE THEM UNDERSTAND THAT THE THOROUGH INVESTIGATION OF THE PROJECTED BANK IS VERY NECESSARY.
PLEASE HELP IN CIRCULATING THE COPY IN ALL THE CLIENTS AS ITS VERY IMPORTANT.
FROM SOURCES WE COME TO KNOW ROOPESH VERMA IS LEFT ALONE BY FAMILY MEMBERS AND ARE NOT EVEN TRYING TO GET IN TOUCH WITH ROOPESH BHAI SINCE LAST ONE MONTH.
PLEASE REQUEST YOU IF GET THIS COPY PLEASE SCAN AND CIRCULATE AND SEND PHOTOCOPY TO MR.RAMDAS ATHAVE THE HEAD IN EOW INVESTIGATING THE CASE AS HE IS A GENUINE PERSON AND NEEDS PROOF TO PROBE THE CASE EQUALLY. WE FOUND SOME SAME BANK OFFICIALS EVERY WHERE INQUIRING ABOUT THE CASE IF THEY ARE NOT HAVING ANY ROLE IN THE CASE AS THEY CLAIM WHY ARE THEY SO MUCH KEEN ON THE PROCEEEDING OF CASE . ISNT IT A QUESTION MARK INVESTOR. I MYSELF AN INVESTOR MY 2 INVESTMENTS ARE THERE . WE APPEAL TO ALL THE FELLOW INVESTOR TO OPEN THE EYE AND WHEN THEY COME ON TV ASK THE REPORTER WHAT IS ALL ABOUT AXIS BANK FUNDA WHY THEY DO NOT RAISE QUESTION IN THE NAME OF AXIS BANK.

REGARDS,

Online Complaint

To,

S K Sinha
Senior Vice President (Compliance)

Zonal Head
Western Zonal Office,
3rd Floor, RNA Corporate Park,
Near Chetna College,
B/H Collector's Office,
Kalanagar, Bandra (East),
Mumbai 400 051.

[protected]@axisbank.com
cmt.[protected]@axisbank.com
[protected]@axisbank.com


Sub : Non Credit of Cash deposited over the counter inspite of several reminders.
Ref . : Account No. [protected].

As on 2nd February, 2010, cash of Rs. 14,000/- was deposited on as usually at Malad west branch Cash Counter and a clear instruction was given to the staff accepting the cash that it does not get credited immediately in 5 to 10 minutes like other banks. The female staff over the counter assured that it will get cleared in 10 minutes but it got credited after one and half hour

(a) after talking with branch manager,
(b) office staff and
(c) after making 3 calls to the branch
(d) and being transferred from here to there, Branch manager merry dsouza gave an excuse that it is first time in here operational career such type of activities have taken place. I talked with another executive who refused to say his name and his team leader’s name.

Gr8 banking policies and Gr8 customer services.

I was aware it will happen again, as on 18th February, 2010. cash was deposited on the Malad West Branch counter at 10.25 am...

It can be seen from all the print screens of the internet banking account no.[protected] that even at 11.53 AM, no cash deposit is reflecting on the internet banking id with username[protected] from axis bank.. I sent a mail through my online inbox of axis bank giving complaint of the same at 18/02/2010 11:07 AM . I have again checked again and again. Still nothing is reflecting in the system. Print Screen of the internet banking account of axis bank showing time of checking and account balance have been duly attached with the complaint.

At 11.59 Am, some of the officials called me with regard to tax challan of annaya govind naik, at that time a complaint was given to them, first they said they are from back office and it was clearly told to them the cash deposit is still not reflecting in the system and when her name was asked she disconnected the call. Wow, gr8 customer service again.

I have given complaint with regard to the same to sandeep as on 13th January, 2010 with regard to the late credit. He assured me that sir aapka koi cheque bounce nahi hoga, tension mat lo… if there is no cash in the account then who is responsible for the dishonour of the cheque, bank will back away by saying humko puchhke cheque diya tha kya…

As on 2nd February, 2010, a 2nd complaint of the same was given to the merry dsouza and she has surprisingly said to me that it has happened for the first time in the last month. the system is down. whereas in the month of jan and feb the same has taken place for 5 to 6 times.

It has happened several times in the past and in spite of several complaints, cash deposited in the Malad west branch over the counter is not reflecting even after a period of hour when checked online.

My client who was issued a bearer cheque no. 374646 issued in favor of her dated 18th February, 2010 for a sum of Rs. 2000/- has been returned from the cash counter after being told that there is no balance in the account. For this act of embarrassment and mental inconvenience, who is responsible...

I understand level of knowledge of the person reading this mail and the person who will be replying this mail with sorry for the inconvenience caused. I will give you reason behind all this...Kindly show your poor intelligence to your relatives...the real world is more different. and act as you are working in bank and not at your home and not at place of your in-laws.

The person who has been newly appointed at the cash counter is too much proud about the bank job which he has got and thinks now the whole world moves around him from the way he takes with customer and even your guard harishankar tiwari. What at the counter they are doing is that they are accepting the cash and keeping it on side...to clear the crowd. fast...whatever they have written in the branch that cash deposits takes 5 to 8 minutes is not at all true...and is just for fooling general public at large. UTI pehle uth gaya tha, now it is turn of axis...

When they are called the nos. is transferred from one no. to another..and everyone says it is not my department..

Copies of returned Cheque No. 374646, Cash Deposit Slip as on 2nd February, 2010 and 18th February, 2010 and this is clear cut deficiency in consumer services as per the consumer protection act, amended till the date. in other banks this does not happen. cash reflects immediately..icici and hsbc bank where I have accounts does not and have never said to me that system is down..

the system is not down..but the counter guys and manager is down i.e. thakela and lazy...and all of them are having lot of misconceptions about them that they are working in bank...my office staff is more efficient than all of them.

kindly take down my complaint and issue me a complaint no. and give a written reply of the same with action taken against malad west branch employees managing inquiry counter and cash counter, the guy managing your computers, server, and your inefficient manager merry dsouza and I hope you don’t reply by saying ye mera department nahi hai...yaha nahi waha pe mail bhejo..

Kindly pay a compensation of Rs. 25,000/- for the rude behaviour of your branch officials, harassment caused due to dishonour of the cheque over the counter, non-deposit of cash due to negligence on your side in performance of your duties. The account no. is with you.copy of the same is forwarded on your email addressed also. All the necessary attachments be checked and verified.

Chirag Kothari
B.com.L.L.B.

[protected]
[protected]@yahoo.com