Axis Bank Complaints & Reviews

Hi

I for got my customer ID of AXIS Bank for login iconnect net banking

My A/c Number: [protected]

Dear Officer In Charge,

My name is Dr.(Ms.) Barnana Sarkar. My Axis Account number is :[protected]

My Axis ATM card was taken in by the Axis ATM machine due to power cut during transaction on 22/08/10, 8.25am ,
ATM ID S1AC4301 RECORD NO. 1807 WITHDRAWAL TRANSACTION DECLINED 056.

Transaction was declined after power resumed. This Axis Bank ATM machine does not have a power back up/inverter.

I blocked my card the same day. I made the complaint to the Axis Bank, C.R.Park Branch (ph:[protected]. I submitted a written application with photocopy of my passport.The person in charge (Bhavna) was very casual and mentioned me that she will call me in 2-3 days , and in case she does not I should call her on this number to check.

After calling her up for ONE WEEK, there was no response. My work timing do not permit to visit the bank on a regular basis as expected by the Axis employees who do not take the courtesy to call their customers who have already given a written complaint.

After two weeks of phone repeated calling Mr.Sudhir informed me that my card has been collected from the machine but it has not been 'registered'. Therefore he cannot tell me when I shall receive the card back and I should keep calling to ask the status of the card.

Until now I am a harassed Axis Bank customer who after repeated phone calls DID NOT receive her card back, who did not lose her card but the Axis ATM machine with no backup took it in, and the Axis employees are inefficient enough not to bother to do the needful. Or perhaps this is called 'customer care' in Axis Bank.

This email is my last resort to request you to please look into the matter and prevent me from further discomfort due to the 'services' provided by Axis Bank. It is highly unprofessional treatment from the bank and discourages the customer and disreputes the name of the organization.

Kindly, take prompt action and return my Debit Card, or else I would be disappointed enough in the Axis Bank Customer Care services and would take required actions to cease all transactions with Axis Bank and close down my account to save further botherations.

Kindly acknowledge this email and please respond.

Sincerely,
Dr.(Ms.)Barnana Sarkar
Acc.No.[protected]
Address: B-230, C.R.Park, New Delhi-110019
Ph: 91-[protected]

I am customer of Axis Bank, a/c [protected].
My company sent money from Panama to my account on 31 Aug 2010, which i didn't receive yet. I visited my bank (Axis - Serampore Branch) and they told me they know nothing about this type of transfer and Mr. Saurabhmoy (Axis Bank) asked the details of the transfer to his email account.
I called customer care and my complaint no. is 4372284.

Still now the complain is in open mode and Mr. Saurabhmoy didn't reply my email( i sent two emails).

THIS IS THE QUALITY OF SERVICE AXIS BANK OFFERING.

Arijit Chatterjee
Serampore

Axis bank is having worst system. the IT of Axis system is worst then any local hardware reparer. its server always remains down, every entry takes hell lot of time. the employees are getting soooo frustated but no one is there in top management to listen to them. Shikha sharma is just focussing on sales but she never cares for her employees. the bank is worst than crap.the server is too slow.the bank softwares are as slow as snail.
hey shikha try to solve the IT system problem to make your employee happy...

I am a saving bank PRIME A/C holder, senior citizen card holder of AXIS bank having my pension A/c . my a/c no. is [protected] . I visisited twice to punjabi bagh branch in last 3 months, but could not get my pass book updated for their server down . Money could not be drawn on 1/9/10 at 10.15 AM as the server is down . NO monthly statements are being sent to Prime A/c HOLDERS till date. What is the use of giving SENIOR CITIZEN CARD , IF bank can not provide services ? There is no care of customer delight , whenever servers are down. Are the bank employees not suppose to take care of A/c Holders during these hours or sit comfortably in their air conditioned office seats ? v.k.chopra

Name PF ESI
Gurdev Chand 1543 9214214
Madan Lal 1638 9213189
Ashok Kumar 1736 5373903
Jai Singh 1783 5373902

House Keeping Services
Name PF ESI

Gaurav 2061 [protected]
Naresh 2079 [protected]

Plz.. CONFIRM THE DEPOSIT OF AMOUNT TO ABOVE PF No's

Dear sir/madam,
I am V.RAJA @ Axis securities and sales ltd working in madurai branch,
Tamilnadu-625011.


DEPT: HOMELOAN

DESIGNATION: BUSINESS EXECUTIVE
EMPLOYEE CODE: 23509(ASL/MAU)

Iam working this organization since 11.06.2008 to 12.08.2010 a leave oral inform from madurai branch manager. Not submit to writing leave letter,because unavoidable personal reason.I went to sales office to meet Mr.BM.On 25.08.2010 @3.40P.M. on that time BM in available but not permit to meet me. my resgination letter submitted, but not accept it.
Now asking that without resignation letter is insist me to surrender my emp. id card,reward card,bajaj mediclaim card, WHAT CAN I DO SIR ? Iam a continuous performance in the sales field for the past 22months.

Regards,
V.Raja

once i have lost my debit card and i visit in Naraina Vihar branch (11 jun2010) and apply for new card.
after one month when i asked the status of my card to bank employee they told that they have lost the application and i have to reapply. i did same and requested to deliver that card in Naraina vihar branch.
after 20 days (24 July2010) when i asked about card in Naraina branch they make a lot of excuses like they have to mail in my base branch or have to send the executive........

till now (27 aug2010) i have not received my card and i m suffering from last 3 months due to excuses of employee of naraina Axis bank.


ABHISHEK KUMAR

NARAINA VIHAR

NEW DELHI

[protected]

abhishek.[protected]@effortbpo.com
abhi.[protected]@gmail.com

Dear Sir

Attached herewith letter received from you on 21.08.2010, i am sorry to inform you that the outstanding is manily due to wrong interest and lare payment charges debited by you the matter is already discuss with your representative many times and already requested to cacelled the card.

As you are aware that i am frequently using this card and making timley payment for each of the statement generated by you (except for bill generated on 01.02.10) and due to oversight it was not paid on 09.03.2010 (Due date 22.02.2010).

I received the bill (dated 01.03.10) for Rs.41133.13 i discuss the matter with your representative he inform me to pay Rs.19002/- (against the bill generated for Rs.41133.13 - Rs.20000 paid on 22.02.2010 - reversal of few charges) and the same of paid on 23.03.2010 (by net banking)

When I received the bill (dated 01.04.10) Rs.22150/- including interest and late payment, i immediately contacted your representative and they informed that interest/charges not reverse at their end and i have to pay the charges so i paid the Rs.19444/- (Excl. Interest and Late payment) and informed that to cancelled the my card.

Till that date you are charging interest and late payment fees.

I M SORRY TO INFORM YOU THAT YOU ARE NOT ABLE RETAINING GOOD CUSTOMER.

WHILE APPLICATION OF FORM YOUR REPRESENTATIVE NOT INFORMING ANYTHING ABOUT THE CLAUSE 31 AS MENTIONED IN YOUR LETTER. I HAD ALREADY PAID ALL MY DUE RELATING TO PURCHASE ETC.

Hi ,
I have a approved loan from Axis bank, but the sanction period was expaired, so i want my processing fess of 20,000 rs. back as i have not availed the same.
Please help me in this regards.
I dont want a full refund but they can deduct their charges and retuen rest of my money.
In first place the processing fees charged was too high.


Rahul Gujar.
[protected].
[protected]@indiatimes.com

On 18-Aug-10 around 7:15~7:35pm, I was at ATM "shop2, PALAK/Ahmedabad"(prahladnagar). I tried to get 10,000 Rs withdraw and it was failed and still it shows 10,000 rs transaction in my account and amount was deducted.

Please help me to get my money back.

My account no is "[protected]".

See the attachment....



----- Forwarded Message ----
From: Pankaj Sahu <[protected]@yahoo.com>
To: Jhansi.[protected]@axisbank.com
Cc: Tridib.[protected]@axisbank.com; Suhas.[protected]@AXISBANK.COM; CMT.[protected]@axisbank.com; Jhansi.[protected]@axisbank.com; [protected]@axisbank.com
Sent: Wed, August 18, 2010 12:57:11 PM
Subject: Fw: CUSTOMER EMAIL - PANKAJ SAHU


Arkaprava Sinha,



Matter is Simple here, why bank convert my salary account to saving account without any information and my knowledge. You know very clearly in salary account if i not deposit the continue 3 months salary than bank closed the account.



i was also costumer of HDFC Bank, why HDFC bank closed my salary account not convert to Saving account.



Now Axis bank charged the unmaintain saving account charged in my salary account without any information and my knowledge and stop the my balance in my account.



Please release the stopped amount.



Thanks & Regards



Pankaj Sahu





----- Forwarded Message ----
From: "Jhansi.[protected]@axisbank.com" <Jhansi.[protected]@axisbank.com>
To: Pankaj Sahu <[protected]@yahoo.com>
Cc: Tridib.[protected]@axisbank.com; Suhas.[protected]@AXISBANK.COM; CMT.[protected]@axisbank.com; Jhansi.[protected]@axisbank.com
Sent: Tue, August 17, 2010 6:03:58 PM
Subject: Fw: CUSTOMER EMAIL - PANKAJ SAHU


Dear Sir,

This is with reference to your grievance regarding charges in your account No. [protected] pertaining to Sh. Pankaj Sahu..


Kindly find the details of the same.


[protected]-PANKAJ SAHU ( SBSA3 ) CUST ID[protected]
Charges From July 2007 Onwards

Period Charge_Code Volume of Transactions Value of Transactions Charges on Volume Value Price Total Price
06-2010 Quarterly Avg. Balance Charges 1 .00 750.00 .00 750.00
06-2009 No Salary Charges 1 750.00 750.00 .00 750.00






On scrutinizing your account we find there has been no salary credit in your account.

As a result after 3 continuous non credit of salary a no salary harge of Rs 750/- has been levied and your account has been migrated to SBSA3 wherin you are required to maintain an AQB of Rs 5000/-.

Afterwards also you have not maintained AQB and as a result AQB charges of Rs 750 has been levied in your account.

However we would like to intimate that as the account was not having sufficient balance to recover the charges only Rs 40 has been debited and balance Rs 1460/- is under lien and yet to be recovered.

You are requested to deposit Rs 1460/- so that the balance charges can be recovered and also intimate us in writing through your organization that now salary will be regularly credited. Only then this account can again be converted to salary account.

Please note that till the time we do not receive any such letter from you this account will remain to be SBSA3 scheme and you will be required to maintain AQB of Rs 5000/- for each quarter starting 15th of March to 14th of June and so on.

Incase of any doubts please feel free to contact the branch officials or the undersigned at the below mentioned numbers.

regards

Arkaprava Sinha
Operations Head
Jhansi Branch
[protected],2452466

Ph [protected]
----- Forwarded by Jhansi Operationshead/337/AXISBank on 17/08/2010 09:42 AM -----
Nodal Officer/RBO/002/AXISBank
16/08/2010 02:08 PM
To Jhansi Operationshead/337/[protected]@AXISBank, Jhansi Branchhead/337/[protected]@AXISBank
cc Tridib Hazra/AVP/RBO/002/[protected]@AXISBank, Suhas Ramesh Rele/JE/RBO/002/[protected]@AXISBank, CMT CO/002/[protected]@AXISBank
Subject CUSTOMER EMAIL - PANKAJ SAHU







Dear Sir/Madam,

We request your immediate intervention in resolution of the below complaint, under advice to us.

After the said case has been resolved, please send us the copy of communication send to customer via mail/letter, on basis of which we can close the case in CRMS.


In case the resolution is likely to take time, the same may clearly be indicated in your communication to the customer so that repeated reminders are avoided.

We have already registered the case from our end in New CRMS. http://10.1.6.220/CRMS_V2/login.aspx.


With warm regards

Tridib Hazra
AVP (RBO) & Nodal Officer - Grievance Redressal
AXIS Bank Ltd.

Contact: [protected]Dir)
[protected] (Mo)

-----Forwarded by Nodal Officer/RBO/002/AXISBank on 08/16/2010 02:02PM -----

To: nodal.[protected]@axisbank.com, [protected]@axisbank.com
From: Pankaj Sahu <[protected]@yahoo.com>
Date: 08/13/2010 03:47PM
cc: customer.[protected]@axisbank.com, mobile.[protected]@axisbank.com, [protected]@axisbank.com, shishir.[protected]@axisbank.com
Subject: Fw: Changing in my account'''Complain)



----- Forwarded Message ----
From: Pankaj Sahu <[protected]@yahoo.com>
To: [protected]@rbi.org.in; [protected]@rbi.org.in
Cc: axis bank <[protected]@axisbank.com>; jhansi.[protected]@axisbank.com; jhansi.[protected]@axisbank.com
Sent: Fri, August 13, 2010 2:39:05 PM
Subject: Fw: Changing in my account'''Complain)

Respected Sir,

I am submitting this E-mail for complain against to AXIS BANK LIMITED regarding Salary Cum Saving Account.
I was and will comunicating to Bank about my bank account but they are not provide the any information for Bank Charges. please accept my complain to AXIS BANK. LIMITED.

Please read the given below matter:-
1. Minimum Quarterly Balance in account (AS per Website) Rs. 5000 for Metro Cities 2500 Urban Cities
2. My account is firstly salary account not saving account becasue i never receive any correspondance in my home address.
3. They stop my amount Rs. 1452.00 near about in my account.

Account Name : PANKAJ SAHU
Account No : [protected]
Company Address : Renardet S.A. Adjacent to J. K. Hospital, J. K. Colony, Shivpuri Road, Jhansi (UP)
Permanent Address : 18-B Purani Najhai Unao gate Road Jhansi U.P.(already filled in Account Opening Form)

What is the salary accout defination & Saving account also required from bank side.

Thanking you, Waiting for your reply.


Pankaj Sahu
[protected]


----- Forwarded Message ----
From: Pankaj Sahu <[protected]@yahoo.com>
To: axis bank <[protected]@axisbank.com>
Sent: Sat, July 24, 2010 3:40:55 PM
Subject: Changing in my account


Dear Sir

I an using an account in your Jhansi Branch having account no. [protected] Name of Pankaj Sahu, you are saying i am not managing account properly from your rules and regulation because this is my Salary Account 0 Balance. In my account you entered the Lien amount Rs. 1566.72 Rs for unmaintained the Quarterly Balance Rs. 2500.00 Cr(Saving Account Rules). you had not provided any letter and passbook in my permanent address. watch the matter otherwise why make the IBRM MAIL Account

Please rectify my account otherwise i want closed my account.


Name : PANKAJ SAHU
Account No : [protected]
Company Address : Renardet S.A. Adjacent to J. K. Hospital, J. K. Colony, Shivpuri Road, Jhansi (UP)
Permanent Address : 18-B Purani Najhai Unao gate Road Jhansi U.P.(already filled in Account Opening Form)


Thanking you, Waiting for your reply.


Pankaj Sahu
[protected]






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Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

DEAR SIR
I HAVE ALREADY SEND TWO TIMES COMPLAIN ABOUT MY A/C DEBITED. SIR I MADE A TRASACTION ON 25 JULY IN JAIPUR FROM ATM O[censored]NION BANK IN JAGATPURA AMOUNT OF RS 2000 THE AMOUNT CAME OUT DUE TO SOME DELAY ATM TACKEN BACK THE AMOUNT. BUT MY A/C HAS BEEN DEBITED. I HAVE MY A/C IN AXIX BANK M.P. NAGAR BHOPAL . A/C NO [protected]. RAJPAL MEENA
MOB- [protected].

PLEASE CREDIT MY A/C AGAIN
YOURS FAITHFULLY
RAJPAL MEENA

This is Jatinder Singh Bhullar. I'm joint account holder of Axis Bank Faridkot branch ( a/c no.[protected]). I had transferred AUS 700$ from my account to commonwealth bank Sydney (account no. 10915999 BSB No. 062692 on[protected]. It is a matter of great regret and surprise that till date amount has not been credited to the beneficiary account. The Commonwealth bank is helpless stating that they dont have received any funds.Whereas, Axis Bank is stating that bank has acknowledged the receipt of funds & you must approach to the bank. Due to negligence of bank, I'm bearing the pain for no cause of mine. So, please look into the matter and arrange to credit the money in beneficiary account at the earliest.
I would like to complaint in this regard.

Thanking you,

J.S.Bhullar

SIR,

My self Parag S Deshpande, I had opened saving a/c. in Axis Bank Trimbak Naka
Branch Nashik dated[protected]. My a/c. no. [protected] and I had not receive quterly statement from last two months.
When I complete to executive she said to me
first you pay Rs. 57/- and collect it.
I also complente in tele banking executive but till date[protected]. I had not receive statement.
Sir please Take action as early as possibal
Thanking you

Dear Sir,

I am an ex-employee of Axis Bank.

I left Axis Bank in 2008. While I was an employee over there I was forcefully given a Credit Card stating reasons as "Loss to the branch where I was working".

Ever since I left the bank and shifted to my home city I reported the change in my address and phone number. I have even requested for a duplicate bill to my current address which is what is mentioned in my PAN card.

Due to bad financial condition, I wanted to repay my due amount of Rs. 22000 and close the credit card account.

On 29th January, 2010 I paid Rs.15000 and expected the card to work properly. But to my horror, I noticed that the card has been permanently deactivated.
Nevertheless, I called up the customer care department and requested for a statement od dues with charges on it.

Days passed by and I did not get any statement whatsoever on my address. Not even on my email.

6 months later, on 12th July 2010, I got a call from their Recovery Department and I was asked to pay Rs.11548 instead of an approximate amount of Rs 7000 to 7500. I was asked to repay this by 20th July, 2010 otherwise they will forward my name to CIBIL.

When I asked for the details of charges, the collection executive Mr. B Uma Mahesh abused me.
I expressed my inabilty to make such a big payment, the man asked me
"Dont you have money to survive or eat?"

I have repeatedly emailed them and asked for a reversal of charges on [protected]@axisbank.com and a full and final settlement.

However, there seems to be no responsible person to answer my questions. They are denying all the allegations and behaving like a very cheap organization.

They are calling me from unknown numbers and harassing.

Please help me out.

Saurabh Gupta
[protected]
Contact Number
[protected]

Housing loan problem due to credit card, cibil report
Dear all,

I am suresh, working in a MNC in chennai, has been facing lot of
problems regarding housing loan. but I was so much puzzled with the system that I thought getting a lottery is an easy task rather than understanding the indian
credit system.

was told that I am having a poor credit
history so my loan was declined. I asked dhfl bank to
tell me the reason atleast, but I was informed by them that its
against credit cards and they have no clue except the name of bank. I
requested them several times but they said that CIBIL report doesnt
have details. I tried to convince him that "The way credit card
companies entered and did business that was really pathetic and it was
really horrible". And it would not be a right way to judge one's
credit worthiness. We all know how credit cards were made and it was
such a fuss that consumers were finding that they had never used
credit card against which dues have accumulated to a huge account. I
contacted CIBIL and spent lot on STD as CIBIL doesnt have a chennai office. I was really surprised that I had no right to know my details
in the CIBIL. I gave them my PAN no. and other details but they simply
denied and informed me that they cant share it. I really didnt know
what card which bank etc were against me. But somehow after lot of
persuasion and visiting dhfl office I got to know the CONTROL
NUMBER. Then I was told that I was having 2-3 credit cards. One I
remember was a free card for first year, and payable for latter
period. I discontinued the card and informed on customer care but I
was told after a long time that I have huge amount to pay against that
card. Other was the one, which was misused. And on my request for
CHARGESLIPS, bank denied it stating that its against their policy. I
told them that I would make the whole payment (once they provide me
chargeslips) and fight the case against consumer court but nothing
going without chargeslips. But bank didnt settle that amount at that
time. But after a year they made the settlements. I had to make
settlements for 4 of my credit cards. I have all those papers,
settlement letter and payment slips in which it is stated that no
outstanding in my name against those banks. Needless to say that these
all were PRIVATE BANKS. There is one more credit card which is lying
with the bank itself and it also had some dues of 3-4 thousands. But
fortunately bank accepted that this credit card was never delivered to
me and its with them so they claimed that they have ZEROED that
amount. But while processing the loan I was told that I was having
problems with this card as well.
Now my question is simple, if being so much educated about banks and
internet, it is so difficult for me to understand the system and fight
for my own justice, how difficult it would be for a person who is not
familiar with banking system and internet. Once the settlement is
made, how can you state that a customer was guilty???? Settlement was
made due to disputes, and how can CIBIL state that consumer was
guilty. Then I was told by CIBIL that CIBIL report is neither positive
nor negative. But I ask RBI officials how many nationalised bank
officers have sense to analyse CIBIL report. How can a bank state
Overdue after settlement??? I think if indian consumer's credibility
is not good then i would say that private banks credibility regarding
CREDIT CARDS was horrible. If RBI had to put this CIBIL policy there
should have been a time frame like it was implemented from
2005/2006/etc. First they would have put checks on these companies for
providing credit cards than it would have implemented this policy. I
am having 2 loans at present Car loan and other personal loan both
having a good track record. But I am really sad to state that I was
forced to go to Private banks for both the loans. I WANT TO USE
NATIONALISED THINGS AS I DONT HAVE TRUST ON PRIVATE BANKS BUT I CANT.
Can anyone help me ?? Even if you have settlement letters and all
details, you just cant change the CIBIL record of yours, for the
simple reason that you need to get it cleared from BANK. Just tell me
why a private bank would do, once they have made the settlements and
extracted the money from consumers?? Had i been told regarding CIBIL I
guess I would have never settled. Its like I have paid money and still
in same place.

Now I have applied for housing loan and already paid 4 lacs from my
own pocket as an initial amount. Now I am struck with the same
problem. My loan was declined from a Nationalised bank. Though I have
provided all the papers but being a nationalised bank, officer says
that he wants to get it cleared from CIBIL. I am really very puzzled
as I dont know what to do and how to proceed??. Private banks are
ready to offer me loan but I wanna go for nationalised bank. Can any
one help me ????

Why cant individual have direct approach to CIBIL if they have letters
and everything atleast things should be updated on their requests.

Regards
suresh
[protected]

I have remitted Rs. 8500 through NEFT from Axis Bank Ltd. India Motor Circle, Ajmer A/c No. [protected] on 26/07/10 to Bank of Baroda, P.R. Marg, Ajmer IFSC BARB0AJMERX to the credit of a/c no. [protected] of Sanjay Tater vide UTR No. AXISI[protected] but amount have not yet been credited....

Dear Sir,
I feel it very much deprived of being a North easterners that none of the bank is allowing me to give housing loan. I have my own registered land in Manipur and wanted to construct a house through housing loan. I am presently working in a Government Department at Bhopal which is under the ministry of culture, Govt. of India. Even if, I am getting a handsome salary, I have been wandering for a housing loan for the last 1 and half years. Since, I am in urgent need of money, I had asked different branches of bank to my home town (Manipur) and also in different banks where I am presently posted.
Since, there is a Axis bank branch in Imphal (Manipur), I felt to contact the branch manager here at Bhopal (Bittan market Branch). Narrating all my problems to the then branch manager Mr. Mehta, I requested him for any possibility to get loan. He agreed to grant the loan and asked me to open an account in the bank. I felt very happy that at least a bank is ready to provide me loan. I took all the necessary documents desired by the bank and visited the branch at around 3.00 pm today on 27.05.10. I met the new branch manager, whom I again discuss the matter. But, to my surprise, I am told that the loan cannot be given as per the prevailing rule. I narrated all about the matter how I am given consent by the previous manager and how I was being made compel to open my account.
I am simply giving my complaint not only for being mischieved as a customer, but for playing with my sentiment by the branch. I feel it extremely unhappy to live and identified not as a citizen of India by the Banks all around but as a north easterners, who becomes a ball of a soccer player kicked from everywhere. Do I need to give a separate identity?
N.S.Singh

Hi....i want to lodge a complaint against Axis Bank Ltd. for charging hidden cost services without any intimation to me at the time of Acc. opening........
The hidden transaction is under this title:

Transaction Date : 24/07/2010
Transaction Amount : (INR)11.03
Transaction Type : DR
Transaction Description : TIP/SCG.VISA.POS.DT 210710...