[Resolved] Bharti Airtel Limited — WORST EVER CUSTOMER CARE | |
Dear Sir, I have been paying my AIRTEL dues regularly but have not been provided any connectivity since August'2007 .How terrible is actually BHARATI AIRTEL service you can gauge by kind of treatment they have given me even after payment of all dues from the mail exchange as I have reproduced VERBATIM : DATED Nov 12 (6days ago) TO, nodalofficer.[protected]@airtel.in, cc [protected]@airtelindia.com, bcc care.[protected]@airteltelephone.com, Dear Sir, I am left with no option but to write to you as the complaints section in AIRTEL world through which I already registered a complaint failed to do the needful. I am a executive working in Oil & natural Gas Corporation(ONGC) at Mumbai and although my company has provided me with a Dolphin connection(which is mandatory as ONGC is a PSU) I have also had taken a AIRTEL connection with the subject number and an last year which was activated on 28/03/2006. Since I had the DOLPHIN connection I rarely used the AIRTEL connection . However whenever I tried to use the connection I never got any connectivity and even if I got the same it was poor but as I had the dolphin connection I thought I would try later. The status has been the same even as of now. I admit that my payments made were all delayed payments ,but the point is I made the payments but got no service at all.Very recently I made a payment of Rs2423 through net using credit card and presently my account is showing nothing as outstanding. I did register a complaint on 03.11.2007 and a lady called up on 06.11.2007 asking as to what was my problem . After hearing from me the lady said that there was some payment outstanding against me , after I told her that I had already made payment of all my dues through net she said she would check up and would revive my connection. I waited paitently thinking that probably the connection will be activated ,but that has not materialised .Although my account on net is showing nothing outstanding and status of my connection as active yet I have no connectivity . The most ridiculous part is I have already been billed for the period 08/10/2007 to 08/11/2007 for Rs 845/- without getting any service at all !! . Being the nodal officer I expect that you will in keeping with the standards of AIRTEL will check on what went wrong in my case and set things right immediately so that I can start using the connection by today evening. Regards SARADINDU SENGUPTA [protected] REPLY FROM AIRTEL NODAL OFFICER: Nov 13, 2007 Dear Mr. Sengupta, Your concern regarding the Connectivity problem on your Airtel number [protected]. We wish to inform you that we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength. Further, regarding the service request number 14426244, we would like to inform you that the network coverage problem is due to some temporary congestion on our cell site and the same would be rectified soon and we would revert to you once the problem gets resolved. We understand your concern and will work together to resolve your issue. Regards, Rajini Raj. M Customer care For Bharti Airtel Limited MY REPLY Nov 13, 2007 Dear M'am, Notwithstanding ur reassuring remarks I still maintain that I have been given a very raw deal . I can only wait and hope for a better tommorrow when ""stringent measurement and control applications by AIRTEL" will come in to force so that I can use my redundant connection. Regards S.Sengupta REPLY FROM CUSTOMER CARE Nov 13, 2007 Dear Mr. Sengupta, Thank you for contacting Airtel. You have expressed concern over the network coverage for your Airtel Number [protected]. As informed you earlier, according to the service request number 14426244 we are having some temporary congestion with our nearby site which will be resolved soon. And you will not face any problem once the problem resolved. We understand your concern and will work together to resolve your issue. Regards, Vinod M. Customer Care For Bharti Airtel Limited MY REPLY Nov 14, 2007 Dear M'am, I would request you not to bill me till the problem is resolved as otherwise it would amount to payment without service. Regards S.Sengupta REPLY BY AIRTEL Nov 14, 2007 Dear Mr. Sengupta, You have expressed concern over the Network problem on your Airtel number [protected]. As informed you earlier, we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength. Further, regarding the service request number 14426244, we would like to inform you that the network coverage problem is due to some temporary congestion on our cell site and the same would be rectified soon. We would update you once the problem gets resolved. We would like to assure you that we shall rectify the same and will revert back soon. At the same time, we would also like to inform you that, the same has already been highlighted to the higher authorities to take necessary disciplinary action in this regards, so that the same nature of incident will not occur in the future. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach. However, on rare occasions, like the one experienced by you, we fully recognize your concern and take the responsibility of ensuring superior and eminent personalized service always. It has always been endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements. We understand your concern and will work together to resolve your issue. Regards, Vinod M. Customer Care For Bharti Airtel Limited MY REPLY Nov 15, 2007 subject Re: Your Airtel number[protected]. Dear Sir, Thank u for the necessary actions taken. Yesterday evening I got a call from AIRTEL from [protected] with a lady executive asking for payment of my outstanding dues. When I told her that I had already paid the amount through net the lady said that my outstanding amount was still showing on her PC and that my net payment was not being refelected on her PC . On my insistence she said she would check and come back in 10 mts. That 10 mts never materialised and I had to call her to know what information she had gathered as I had my information ready . The lady informed that my payment had been made but did not know that my connection was non-existent and confirmed that my connection would soon be revived within 30 mts. However her confirmation has not materialised in the same way as your confirmation which was given some 4-5 days back though by a different officer/executive of AIRTEL through mail. It appears there is truly some seroius problem with the functioning of your "STRINGENT SYSTEM" about which you are not aware of . At this point of time at 1235 hhrs on FRIDAY 16/07/2007 I do not have any connectivity even at BANDRA area (where I have brought the phone with ur AIRTEL sim as my office is at BANDRA )& not KANDIVALI where you have mentioned that there is some temporary congestion.I also I have been billed for Rs845/- for 08/10/2007 to 09/11/2007 . I am proceeding to Delhi on 20.11.2007 & I would request you please do needful so that My connection which even as of today at 1235hrs is non-functional (as the signal tower is still missing) even at non-congestional area may be revived . Regards S.Sengupta [protected]@airtelindia.com wrote: On Nov 16, 2007 2:50 AM, Dear Mr. Sengupta, Thank you for contacting Airtel. You have expressed your concern over the payment confirmation and Network problem for Airtel mobile number[protected]. We would like to inform you that we have not received your payment ofRs.845/- towards the payment of your Airtel bills. Hence, we are unable to investigate further as the complete details are not available. We request you to kindly provide us with the following details to enable us for further action. (If Cash)Amount ? Date of Payment ? Receipt Number - (If Cheque) Amount -Cheque Number ? Cheque Date ? Bank Name & Branch ? Further, regarding the network problem, we request you to revert withthe following details to assist us to initiate further action: 1. Full Address with Landmark 2. Floor Number / Basement 3. Number of Signal points 4. Handset model 5. Alternate contact number 6. Type of Complaint (No Signal / Voice Break / Call drop / Network Busy) We understand your concern and will work together to resolve your issue. Regards, Balaji N. Customer Care For Bharti Airtel Limited On Nov 16, 2007 9:32 AM, MY REPLY Dear Mr Balaji.N, It is indeed surprising that you do not seem to have any details on my case even though AIRTEL claims to have "stringent measurement and control applications" in your system. However Since you do not have any details I am enclosing scanned copies of my payment details(Scan005) as I had made online through www.airtel.in. I have also enclosed the scanned copies of the recent bill of Rs 845 /-(Scan 003,004) which is payable by 27th November '07 in which you have billed me for the period 04/11/2007 to 07/11/2007 without providing me any connectivity even after payment of Rs 2243.42 on 03/11/2007 on line ref no.361129 Invoice no.[protected] . Now you have asked me that you have not recd the latest payment and without that you are unable to process my case and also require my address landmark etc which you have very well in your records . Initially I had thought that I would tender the payment of the recent bill of Rs845/- only after having my connectivity revived , however then I decided to pay up to test how good your system is in reviving my connection. I have paid Rs 845/- online Ref No. 273417 and Invoice No. 68386229 today. I enclose the foll details also even though you have it otherwise how could you know about my bill : 1. Full Address with Landmark: 5D BLOCK A VICEROY COURT ,OPP DOMINOS PIZZA, THAKUR VILLAGE , KANDIVALI(EAST),MUMBAI-400101(all available in your bill ) 2. Floor Number :5th 3. Number of Signal points: none 4. Handset model: Blackberry8100 5. Alternate contact number:[protected] 6. Type of Complaint (No Signal / Voice Break / Call drop / Network Busy): No connectivity since last four months (Since August'07) As there was no reply from Mr BALAJI .N I wrote: Dear MR BALAJI.N , Not heard from u since today morning ever since I gave you all the details and more. Does ur silence mean U are unable to solve this connection problem ? It is now nearly a week ever since I wrote to ur nodal officer who promised me a lot but have been unable to do anything at all . Is this what AIRTEL has come to? I have seen helplessness shown by ur people at the Thakur village(Kandivali East)relationship centre as well for other connections. Perhaps your system can only bill people without actually providing service. Regards S.Sengupta On Nov 17, 2007 [protected]@airtelindia.com wrote: Dear Mr. Sengupta, You have expressed your concern over the network coverage problem for your Airtel Number [protected]. We wish to inform you that we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength. As per the service request number 14426244, we would like to inform you that the network problem would be due to some temporary congestion on our systems and our concerned team is working on the same and we would revert to you once the problem gets resolved.We understand your concern and will work together to resolve your issue. Regards, Rajini Raj. M Customer Care For Bharti Airtel Limited MY REPLY Nov 18, 2007 Re: Airtel number[protected]. [REF:[protected]] DEAR M'am RAJANI.M , I have recd this type of message from your office umpteen number of times ,and it appears all o[censored] in AIRTEL is simply doing copy & paste of this message when you cannot solve customers problems : "You have expressed your concern over the network coverage problem for your Airtel Number [protected]. We wish to inform you that we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength. As per the service request number 14426244, we would like to inform you that the network problem would be due to some temporary congestion on our systems and our concerned team is working on the same and we would revert to you once the problem gets resolved.We understand your concern and will work together to resolve your issue". How much u are concerned & how much you are resolving my issue I have very well come to know by now . AIRTEL customer care has literally done nothing since my first complaint I had made on 12.11.2007 to : (i).nodalofficer.[protected]@airtel.in, (ii).[protected]@airtelindia.com, (iii).care.[protected]@airteltelephone.com, All the above agencies have been literally toying with my case and sending the above message without actually doing anything. Even after the current payment of Rs845/- on 17.11.2007 u have done nothing of substance. It appears there is literally no control /no review over the kind of work that the CUSTOMER CARE people are doing at AIRTEL . I am trying to find out about the Senior Authorities at BHARATI AIRTEL LIMITED HQ and when I do I will inform them how the MUMBAI division is functioning. THIS IS AIRTEL WHICH PRIDES ITSELF AS BEING ABLE TO REACH ANYWHERE & uses SAHARUKH KHAN as their brand ambassador!!!! S.SENGUPTA Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 95 Comments | |
Comments
Bharti Airtel Limited — BROADBAND CONNECTION NOT YET INSTALLED
SIR/MadamMyself Jaspal singh rawat R/o of 704 baba farid puri, west patel nagar, new delhi-110008, a month before i called your customer care no. 121 for a broadband conncetion and from there a executive came at my above address to show the plans related to the said connection and i sellected a plan about Rs 549 (Unlimited) for my broadband connection and on the same day on 23 of May, 2009 i filled a customer enrollment form for the said connection and paid him Rs 650 in cash for the connection, but till date i did not received any respond against that. The address in the form is "Bharti Airtel Limited 224, Okhla Industrial Estate, Phase-111, New Delhi-110020" the Customer enrollment form no. 1754294 and the person who came was Mr. Rahul, Cell no. [protected].The Applicant name in the form is "Sunita rawat" as the preiour connection of MTNL was in her name therefore they told me that the new connection will be issued in her name.
So, i request you to look into the matter and do the needful action against this .
With Thanks
Jaspal singh rawat
Mob.no. [protected]
Sir,
I am regular user of Land line phone of Airtel bearing No.[protected]. Since last 6th month, I requesting continuously to provide me user ID and password to access of my account on line to know the details of calls, Some times they assure the service will start within 1 hour or some time they suggest to register myself directly on their web site. On the site No page is available to register.
Till now, I am waiting to get me register my account.
I am regular user of Land line phone of Airtel bearing No.[protected]. Since last 6th month, I requesting continuously to provide me user ID and password to access of my account on line to know the details of calls, Some times they assure the service will start within 1 hour or some time they suggest to register myself directly on their web site. On the site No page is available to register.
Till now, I am waiting to get me register my account.
Bharti Airtel Limited — Disconnected My services
hii am Abdul Aziz Mansoori using airtel cell no. [protected] since long time but in the month of march i could not pay my march bill, but some person from airtel come my place & collected cheque of Rs. 2000/- against my bill but same has not been presented in my bank and disconnected my services.
thanking you
my contact no. [protected]
[protected]
Dated :- 18th Jly’2009
From,
Print & Copy
#107, Arun Complex Next to
ITPL Gate No-2 Opp,
Vertex Tower, (HCL)
Whitefield.
Sub:- Refund Of Deposit for Ph No[protected] & 41487761
Dear Sir/Mam,
With reference to your legal notice, we request you kindly refund our deposit for the number which we have cancelled. Our Request no is[protected].
If we fail to clear your out standings after our refund then send us the legal notice. If you still want to claim you’re out standing through lokadalat. We will also seek for legal assistance.
If this case I would like to bring to your notice that our company is close from last 12 month, and we do not have so much usage of this numbers. How come the invoice can be generated for so high value? We can prove the media and court that how Airtel chit’s the public.
From next time onwards before issuing any legal notice, kindly do communication and then forward the legal notice.
Once again I would like to remind you as on date we have not received refund of deposit. Till that we will be not able to clear your outstanding.
Looking had for positive response.
Thanks & regards,
For Print & Copy
(Govind M Patel)
From,
Print & Copy
#107, Arun Complex Next to
ITPL Gate No-2 Opp,
Vertex Tower, (HCL)
Whitefield.
Sub:- Refund Of Deposit for Ph No[protected] & 41487761
Dear Sir/Mam,
With reference to your legal notice, we request you kindly refund our deposit for the number which we have cancelled. Our Request no is[protected].
If we fail to clear your out standings after our refund then send us the legal notice. If you still want to claim you’re out standing through lokadalat. We will also seek for legal assistance.
If this case I would like to bring to your notice that our company is close from last 12 month, and we do not have so much usage of this numbers. How come the invoice can be generated for so high value? We can prove the media and court that how Airtel chit’s the public.
From next time onwards before issuing any legal notice, kindly do communication and then forward the legal notice.
Once again I would like to remind you as on date we have not received refund of deposit. Till that we will be not able to clear your outstanding.
Looking had for positive response.
Thanks & regards,
For Print & Copy
(Govind M Patel)
We have (60 Flat owners) got Pipe gass connection in the month of January, 2009 and using the pipelinie
gass. But instead of our repeated reminders, we have not yet received the bills for payment. (only 10 flat owners got the bills. Remaining are yet to get the bill) Please note that if you send us the bill after one year, then it will be problem for us to make the payment. Hence arrange to take meter reading and send official bill to make the payment. Name of our building and our address as follows: Pls treat as most urgent basis.
Maheshwari Nagar Ganesh Kunj Co-op Scoety
Maheshwari Nagar,
Kondivita,
J.B.Nagar,
Andheri East,
Mumbai - 400 059.
Mob. No. [protected]
gass. But instead of our repeated reminders, we have not yet received the bills for payment. (only 10 flat owners got the bills. Remaining are yet to get the bill) Please note that if you send us the bill after one year, then it will be problem for us to make the payment. Hence arrange to take meter reading and send official bill to make the payment. Name of our building and our address as follows: Pls treat as most urgent basis.
Maheshwari Nagar Ganesh Kunj Co-op Scoety
Maheshwari Nagar,
Kondivita,
J.B.Nagar,
Andheri East,
Mumbai - 400 059.
Mob. No. [protected]
I had enquired on the just dial for a broand band connetion within seconds i had 4-5 people calling me from Airtel .This happened on the 27th Aug 09, i clearly mentioned that i need the connection by 29th Aug as i have just shifted to gurgaon in Ardee city and will have to leave my daughter with the maid .
There was a call from Vikas - (Mobile no-[protected]) from Sampark BPO Pvt. Ltd which is an authorised business partner of Bharti Airtel Ltd.He mentioned that he needs certain papers which was arranged on 27th evening and given to them .There were two executives sent by Vivek Kuldeep Singh & Pawan Sharma who came and collected and promised that my connection will be done before noon of 29th Aug.
I called Vivek in the morning after which he is not picking my call same with Pawan .I think Airtel appointed good sales people who r least bothered after signing the form and callecting the intial amount.Why do you need forms filled when you are not keen in even giving the connection.How many forms will you get filled with false promises and no after sales.
First impression of Airtel has not been good i can expect what i can expect after that .so would request you to refund my 500 Rs which i have given as intial amount.
There are plenty of telecom players in India you might be leading as of now with the way it is going i am sure you will loose your market share with incompetent dealers or partners you have.
My coustmer enrolement form-1918424 receipt no-786314
There was a call from Vikas - (Mobile no-[protected]) from Sampark BPO Pvt. Ltd which is an authorised business partner of Bharti Airtel Ltd.He mentioned that he needs certain papers which was arranged on 27th evening and given to them .There were two executives sent by Vivek Kuldeep Singh & Pawan Sharma who came and collected and promised that my connection will be done before noon of 29th Aug.
I called Vivek in the morning after which he is not picking my call same with Pawan .I think Airtel appointed good sales people who r least bothered after signing the form and callecting the intial amount.Why do you need forms filled when you are not keen in even giving the connection.How many forms will you get filled with false promises and no after sales.
First impression of Airtel has not been good i can expect what i can expect after that .so would request you to refund my 500 Rs which i have given as intial amount.
There are plenty of telecom players in India you might be leading as of now with the way it is going i am sure you will loose your market share with incompetent dealers or partners you have.
My coustmer enrolement form-1918424 receipt no-786314
I had enquired on the just dial for a broand band connetion within seconds i had 4-5 people calling me from Airtel .This happened on the 27th Aug 09, i clearly mentioned that i need the connection by 29th Aug as i have just shifted to gurgaon in Ardee city and will have to leave my daughter with the maid .
There was a call from Vikas - (Mobile no-[protected]) from Sampark BPO Pvt. Ltd which is an authorised business partner of Bharti Airtel Ltd.He mentioned that he needs certain papers which was arranged on 27th evening and given to them .There were two executives sent by Vivek Kuldeep Singh & Pawan Sharma who came and collected and promised that my connection will be done before noon of 29th Aug.
I called Vivek in the morning after which he is not picking my call same with Pawan .I think Airtel appointed good sales people who r least bothered after signing the form and callecting the intial amount.Why do you need forms filled when you are not keen in even giving the connection.How many forms will you get filled with false promises and no after sales.
First impression of Airtel has not been good i can expect what i can expect after that .so would request you to refund my 500 Rs which i have given as intial amount.
There are plenty of telecom players in India you might be leading as of now with the way it is going i am sure you will loose your market share with incompetent dealers or partners you have.
My coustmer enrolement form-1918424 receipt no-786314
There was a call from Vikas - (Mobile no-[protected]) from Sampark BPO Pvt. Ltd which is an authorised business partner of Bharti Airtel Ltd.He mentioned that he needs certain papers which was arranged on 27th evening and given to them .There were two executives sent by Vivek Kuldeep Singh & Pawan Sharma who came and collected and promised that my connection will be done before noon of 29th Aug.
I called Vivek in the morning after which he is not picking my call same with Pawan .I think Airtel appointed good sales people who r least bothered after signing the form and callecting the intial amount.Why do you need forms filled when you are not keen in even giving the connection.How many forms will you get filled with false promises and no after sales.
First impression of Airtel has not been good i can expect what i can expect after that .so would request you to refund my 500 Rs which i have given as intial amount.
There are plenty of telecom players in India you might be leading as of now with the way it is going i am sure you will loose your market share with incompetent dealers or partners you have.
My coustmer enrolement form-1918424 receipt no-786314
Respected Sir/Madam,
SUB: Requisition for reactivate the Airtel connection – [protected].
The Airtel Mobile Number [protected] was taken by me before three years as prepaid. Because the business purpose I have changed that connection to postpaid last month. Now the number has been deactivated. I enquired the customer care about the reason and I had the result as “door lock during the verification process”. During the verification I didn’t get any information from Airtel. Then I had second time verification from Airtel and I signed in the verification form. But I didn’t get my connection back. The verified person name S.KATHIRVEL from GOPAL AYYER AND SUBRAMANIAM CHARTERED, ERODE. His Mobile Number is [protected]. I am using this number for my own business. I am facing so much of loss in my business due to the unavailability of the number.
I am happy with the Airtel service and I want that back. I request you to reactivate my number either in postpaid format or in prepaid format for my business development.
Thanking You.
SUB: Requisition for reactivate the Airtel connection – [protected].
The Airtel Mobile Number [protected] was taken by me before three years as prepaid. Because the business purpose I have changed that connection to postpaid last month. Now the number has been deactivated. I enquired the customer care about the reason and I had the result as “door lock during the verification process”. During the verification I didn’t get any information from Airtel. Then I had second time verification from Airtel and I signed in the verification form. But I didn’t get my connection back. The verified person name S.KATHIRVEL from GOPAL AYYER AND SUBRAMANIAM CHARTERED, ERODE. His Mobile Number is [protected]. I am using this number for my own business. I am facing so much of loss in my business due to the unavailability of the number.
I am happy with the Airtel service and I want that back. I request you to reactivate my number either in postpaid format or in prepaid format for my business development.
Thanking You.
Bharti Airtel Limited — No Refund on time
With reference to above mentioned subject, I would like to bring the matter in your kind notice that I had surrender my Airtel Postpaid no.([protected]) on 22nd of June 2009 and at the same time I had convert the same into prepaid and at the time of surrender amount payable by me is Rs. -1453.88(outstanding at Bharti Airtel Limited) and customer service executives of Airtel has given me the commitment that within 45 to 60 days (same is also mention in Airtel website)the outstanding amount will be given to you but today 92 days have been passed but there is no response of Airtel.Eeven after visiting their service outlets more than 10 times and whenever I called service executive on 121(Customer Care No.) they said cheque will be prepared soon, cheque is already been prepared and delivered soon, call me after 15 days, now they said that cheque has been already delivered. so if the cheque is delivered than where is the cheque even still I don’t get any cheque from Airtel. i m seals man . my distributer offer me i give u 10% discoun on easy lapu . i think its profit for me . i say ok i want then he gives me 50000 blance . ( distrebuter name is tanver) . 2nd day .my easy lapu svaped and conver it main distributer 2 our name . ( main distributer name is sanjay agrawal ) what happen i dont know . then i go 2 main distributer i say her whats going on say me . then he says by mistake his 50000 balance goes to a tanver .
i say its ur mistake its not my mistake u say tanver why u svept or block my lapu. then he say tune kyu chore ka liya koi 10% se milta hai . main use kha tu mistek ko chori ka name mat de. i m costomer mera hak banta hai bhov karne ka main 10% se lu ya 20% se its not ur look-out . then he say me jaa tujse jo hota hai tu karle . then i called vishvnath eeare on nagpur his no. is ([protected]) i say disributer sab mele lag rahi hai . what can i do . he says i called u after 10 min. i say ok . than i called her after 1hr . he say aap ne chori ka liya hai tanver ko bolo muje mat bolo . main kaha maine tanvir ko paise nahe campany ko paise dea hai tanver is ur emplloy . he say me i cant help me . tujse jo hota hai who tu karle . i think sab mele huwe hai what can i do i dont know .plz help me... 50000 is more for me my no [protected]
i say its ur mistake its not my mistake u say tanver why u svept or block my lapu. then he say tune kyu chore ka liya koi 10% se milta hai . main use kha tu mistek ko chori ka name mat de. i m costomer mera hak banta hai bhov karne ka main 10% se lu ya 20% se its not ur look-out . then he say me jaa tujse jo hota hai tu karle . then i called vishvnath eeare on nagpur his no. is ([protected]) i say disributer sab mele lag rahi hai . what can i do . he says i called u after 10 min. i say ok . than i called her after 1hr . he say aap ne chori ka liya hai tanver ko bolo muje mat bolo . main kaha maine tanvir ko paise nahe campany ko paise dea hai tanver is ur emplloy . he say me i cant help me . tujse jo hota hai who tu karle . i think sab mele huwe hai what can i do i dont know .plz help me... 50000 is more for me my no [protected]
Sir, my Leave and License aggrement Date 12 December 2005 Landlord ID No. 312231, Site ID RANI-01. time of 10 years. License fee due for the month of June, 2007 to till date. Please arrange the my License fee. for your kind information your tower site is not working.
thanking you
Krishanawati
village Nangaghar
P.O. Ranipokhri
Distt. Dehradun
[protected]
[protected]
thanking you
Krishanawati
village Nangaghar
P.O. Ranipokhri
Distt. Dehradun
[protected]
[protected]
my number is [protected]. my balance 50 rupees take you
Bharti Airtel Limited — Cheating for new number activation
I am currently using Airtel prepaid service. My number is [protected]. Three weeks back (Around 20th October), I was contacted by an Airtel-executive (Ph: [protected] and [protected]) for some new offer. The new offer was on a postpaid sim so I needed to take a new sim card. I agreed for the offer and then an Airtel agent visited my hostel. He gave me the SIM and took my documents along with Rs. 600, as was discussed with the executive on the call. I was promised that within a day or two I would be called for the number activation and other processes. They did contacted me for a few days but number didn't get started. When I tried to contact them, their number generally were unreachable. Even when the contact established, they didnt used to pick the call. Very few time, they picked it up and again promised me to do the processing within an hour but nothing of that sort happened.Then I visited Airtel website to look for some official feedback and contact link where I got an email id ([protected]@airtelindia.com) for such complaints. I contacted them on 28th of October after which a series of mail followed and in last I was again assured in the mail itself that I will get their reply by 3rd Nov 2009. But the reply didn't come. I again contacted them on 5th of Nov asking for their ignorance but I have not received anything till now. It should be noted that whenever someone sends a mail to [protected]@airtelindia.com he receives an acknowledgement and a message that he will get contacted within 24 hours. I always got the acknowledgement, so I am sure they have started ignoring my mail.
I see it as a case of cheating the customer not only through their executives and agents but also by giving false assurance over the web-domain and in e-mails.
Dear sir/Madem
I AM USING BROAD BAND FOR THE PAST 6 MONTHS, ON 27 TH OCTOBER I ACTIVATED WIFI CONNECTION .I HAVE GIVEN CHEQUE FOR Rs.1500 TO BHARTHI AIRTEL LTD.
MY AXIS BANK CHEQUE NO.855977 TO Rs.1500/= ON 27.11.2009.
BUT I RECEIVED MY BILL ON 12 TH OF OCTOBER INCLUDING 1500+RENTAL =2314.00
I HAVE GIVEN COMPLINT TO AIRTEL CUSTOMER CARE ON 11 OCTOBER DUE TO I SAW MY BILL IN MY AIRTEL SITE. MY COMPLINT NO.26345482, MY PHONE NO.45561667.KINDLY HELP ME TO SOLVE THE PROBLEM.
THANKING YOU
YOURS FAITHFULLY
K.P.V.SOMASKANDAN
16.11.2009
I AM USING BROAD BAND FOR THE PAST 6 MONTHS, ON 27 TH OCTOBER I ACTIVATED WIFI CONNECTION .I HAVE GIVEN CHEQUE FOR Rs.1500 TO BHARTHI AIRTEL LTD.
MY AXIS BANK CHEQUE NO.855977 TO Rs.1500/= ON 27.11.2009.
BUT I RECEIVED MY BILL ON 12 TH OF OCTOBER INCLUDING 1500+RENTAL =2314.00
I HAVE GIVEN COMPLINT TO AIRTEL CUSTOMER CARE ON 11 OCTOBER DUE TO I SAW MY BILL IN MY AIRTEL SITE. MY COMPLINT NO.26345482, MY PHONE NO.45561667.KINDLY HELP ME TO SOLVE THE PROBLEM.
THANKING YOU
YOURS FAITHFULLY
K.P.V.SOMASKANDAN
16.11.2009
Airtel — Poor connectivity since September 2007
Poor connectivity exists at & around Manubar Chokdy at Bharuch, Gujarat. Repeatitive complaints were of no use.On omplaining to the Airtel Customer Service (121), they keep on talking about the upcoming new booster station since 2 years. The problem is becoming pathetic day by day & all complaints have fallen to deaf ears.
i dont want a paper bill the bill shld be sent to my E Mail ID
1. On dt.10.12.09 I recharged Rs.68/- for power plus of 1 year in Airtel.
2. Subsequently I got a message that same facility is available on same date for Rs.38/- which was previously Rs.68/-.
3. If 38/- is the actual value of the power plus then how Rs.68/- is also the value of same.
4. I complain more than 5 times to the Customer Care Executives to return my Rs.30/-
5. Non of them solved but denied to confess the mistake in procedure of Airtel management.
6. If Rs.68/- powerplus is closed and Rs.38/- is active, then I could have get my talktime of Rs.68/-.
7. Is it fair for a company like Airtel to exploit the cunsumers like this.
8. I request to return my Rs.30/- as my talk time.
9. It is found that Customer Care Executives are disconnecting the Phones without solving the complain.
10. Even then they are making some tricks in their system so that it is not possible to contact them.
Please consider my case fairly.
D. Acharya
Bhubaneswar
[protected]
2. Subsequently I got a message that same facility is available on same date for Rs.38/- which was previously Rs.68/-.
3. If 38/- is the actual value of the power plus then how Rs.68/- is also the value of same.
4. I complain more than 5 times to the Customer Care Executives to return my Rs.30/-
5. Non of them solved but denied to confess the mistake in procedure of Airtel management.
6. If Rs.68/- powerplus is closed and Rs.38/- is active, then I could have get my talktime of Rs.68/-.
7. Is it fair for a company like Airtel to exploit the cunsumers like this.
8. I request to return my Rs.30/- as my talk time.
9. It is found that Customer Care Executives are disconnecting the Phones without solving the complain.
10. Even then they are making some tricks in their system so that it is not possible to contact them.
Please consider my case fairly.
D. Acharya
Bhubaneswar
[protected]
Bharti Airtel Limited — Misguade a customer's
Dear Sir,My Name is Ravi Soni and My mobile number is [protected] and i hear a Scheme in airtel Customer Care Number ( 121, 12131). (airtel is not mention this scheme for some selected customer's and recharge after you will get the massage for airtel side) in this scheme you will recharge on Rs.78/- and get 1 paise STD or Local in airtel network and 1.2 paise in other networks and get Rs.70/- Talk time so i recharge on Rs. 78/- on easy recharge on 13/12/2009.
But the scheme is done and my talk time value is Rs. 0 so i will call to customer care executive and tell my problem to Mr. Deepak - Ref No is [protected]. Mr deepak is guide me to please wait for 24 hours the scheme is update and your balance wiil reach to you but after 24 hours my balance is Rs. 0 . So i again call to customer care executive and talk to Mr. Upendra & Ms. Veena so he and she misguide to me and tell me why are you recharge it because this scheme is not for you. so my question is this if the tool free number 121 is speck the scheme for all customer's freely and with out any condition so who will be responsible for the mistake. Ms Veena is tell your problem is solve after 24 hours second Ref No is - [protected] and your Talk time value will get back to you.
I request you to Bharti Airtel Limited dont misguide to the customer's and solve my problem.
Thanks & Regards
Ravi Soni
[protected]
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Bharti Airtel — Failed my registration before time and without any prior information.
Dear sirI am a subscriber of Prepaid Airtel mobile connection. My mobile no is [protected], I have a Life Time Validity Connection, I am using this number since 2005. But at the moment Airtel is displaying a massage "Registration Failed" . They have not given me any prior information regarding it, I don't know why they did so. I have tried to contact the company many a times but they do not respond to me. I am using this number on roaming. I am facing a lot of problem due to it. It is going to lead me to some serious losses.
I want to sue the company. Can you help me??
Anand mani
Phagwara, Punjab
[protected], [protected]