[Resolved] BIG TV — Complaint against BIG TV | |
I bought Big TV near the Perambur loco station, Chennai on 01-Sept-2008. It was from a marketing gimmick that I felt for. I paid on the spot in hot cash and I was told by one Mr. Shakthi (Sales Person) ([protected]) that the service will be installed and activated within 4 hours. I was been told to get a workorder number by giving the smart card number to the customer Service(!!!). I was told that in 48 hours my channels will show up in my Tv after I have recharged. I recharged immediately and confirmed with the customer Service(!!!) that my recharge was successful. I called the customer Service(!!!) on their toll free number after 72 hours that I haven't got anything exept the blue screen with the channel list and when clicked on any channel it throws a message to subscribe. I called the person who installed this TV name unknown ([protected]) and he gave me 4 other numbers to call and check. ([protected], [protected], [protected] and[protected]. Later I called Shakthi (Sales Person) ([protected]) and got the office number[protected] and I talked to them and he said it will be solved in 3 hours. Later I got a call from[protected] and was told that its not their problem and was asked to contact customer care. I again called up customer care and they gave me a list of complaint numbers every time I called them that I lost track of all the numbers[protected], 75496209, 75945671...)> Evry time there will be this sterio type reply of "Will be resolved in 48 hours and again a new complaint number. Lastly I was told that my smart card was deactivated for UNKNOWN reasons. After a good negotiation of more then 45 minutes, I got the IRRESPONSIBE manager name (Mr. Javed) not sure if that's a real one or a phoney????. This is the successful 16th day without any success. I am really cursing myself to choose this reliance Big TV as it had been the most horrendous experience one could ever get. I filed a complaint to [protected]@bigtv.co.in, [protected]@core.nic.in, [protected]@del2.vsnl.net.in, [protected]@trai.gov.in. I am really fed up to the core that I contacted core. If you could help in any ways of getting me this cursed vodoo box installed or to get back my swindled money along with a compensation for all the pain thta I have to go through. My contact information will be best through email as I read emails every day atleast 10 times. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. Mar 27, 2014 M.Eswaraiah's response
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 207 Comments | |
Comments
There is the toll free no[protected] for any enquiry. But it will be always busy. Very difficult to get top up cards. Eevnthough money is transferred as subscription, we have to call[protected], but no response from that side. Always engage. We were deceived by the Company.
Reply
There is the toll free no[protected] for any enquiry. But it will be always busy. Very difficult to get top up cards. Eevnthough money is transferred as subscription, we have to call[protected], but no response from that side. Always engage. We were deceived by the Company. Very bad service.
I am BigTv Subscriber smart card no.[protected].I logged the complain on 15.09.2009 for relocation and customer care told me to provide you service within 24hrs service yet to be provided .Nobody contact me or came for the relocation and I paid relocation charges Rs.350 as per customer care. BigTv service is very poor and no response is taken by customer care.I would like to suggest the people, do not purchase BigTv dustbin .No service no response is provided by bigtv.I am completly eritted with frustred with this product due to worse service
Service is ver worse and poor
Service is ver worse and poor
BIG TV — Subscription packs
Hello sir , mai big tv ki service se khush nahi hun.sabse bekar baat ye hai ki big tv mai jo v paks hai uska tax alag se dena pad raha hai aur jo paks hai unme south indian channels jayada dikhaye ja rahe hai.big tv wale jabardasti loot rahe hai.Kripya muje batayen ki mai kya karu is big tv ka.
Very poor customer service. I have been trying to contact them today Sep 29 since 9am in the morning and it is 9pm in the evening and still have not been connected. Their tollfree number is not connecting for the last 12 hours. I called the STD number in Mumbai twice but was on hold for 15 mins, as the customer service representatives are busy. I have spent 30 mins on STD charges but still not able to get thru. Pathetic customer service. I'm calling again but this time to disconnect and move on to SUN Direct or Airtel
BIG TV RELIANCE COMMUNICATIONS — REGARDING THEIR FAILURE OF GIVING SERVICES WITH IN GUARNTEE PERIOD
Dear Sir,Myself Mrs. Kiran Tandon (reliance big tv subscriber id[protected] had taken DTH connection on 1st may,2009 and the company has a provison that they will give you 1 year free service.
During this period our setbtbox had changed twice but the problem remained as it is .
Again from 21st Sept. our set box had damaged. But neither their customer care is listening nor their regional officer is listening.
But our money is deduted on the daily basis
countless phone calls and mails i had sent but no respose is there.
Another thing, they have provide a toll free number but we can call it by reliance mobile
KINDLY INQUIRE THE MATTER AND TAKE THE SUITABLE ACTION AGAINST THEM
regards,
KIRAN TANDON
KANNAUJ
BIG TV — aginst relocation services
I am Big Tv customer Id[protected] since 2008. I relocated from Jharkhand to Kolkata,they are taken service charges for relocation but he did not provide services.In providing service they taken maximum 24 hours but today more than 20days happens i could not receive the service.When i called up in there customer care they replying wait for anthor 24 hours we will providing the services.What legal i can take aginst them suggest me? yes i am acomplitely with him I am facing same problem.
Bigtv ke value pack me saare bekar ch. Dikhaya ja raha hai
Bigtv bekar hai
BIG TV — Product not working, complaint lodged with Customer care on 15.10.09, no response till date
Product not working, complaint lodged with Customer care on 15.10.09, no response till date TAT committed by customer care was max 48 hrs but till date no resolution.Again reminded on 20.10.09 & 22.10.09 but till date problem not resolved.
Complaint no.[protected] dt. 15.10.09
Interection no.[protected] dt. 20.10.09
Interection no.[protected] dt. 22.10.09
renewed for one year in may, 09 and paid in advance Rs. 2700 but with such service can not servive more, please suggest fruitful resolution.
Regards
Jitender Singh
[protected]
Dear Sir,
This is inform you big Tv Services is very very Poor . because Big Tv Service Team not followed Case, we are several reminder to Big Tv
Big Tv Replied As Given Below
Dear Sir,
In response to your mail regarding your recharge voucher, we would like to inform you that as per our system the voucher serial numbers provided by you is active.
Further, we request you to visit the retailer/distributor/POS from where you have purchased the voucher.
If the problem still persists, kindly do write us back.
We deeply apologize for the inconvenience caused to you.
In case you require any further details/clarifications, kindly contact through our website at www.bigtv.co.in or by calling Customer Care number at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.
Yours sincerely,
Itishree Panda
Customer Care
Reliance Big TV
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
-----Original Message-----
From: Mohd Sarfaraz (mhd.[protected]@gmail.com)
Date: Saturday, October 17, 2009 10:30 AM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Cc: umesh.[protected]@bigtv.co.in (umesh.[protected]@bigtv.co.in)
Subject: Fwd: Provide the Scratch Card Number / sacret number wrong scratch
Sir,
Big Tv Scratch Card has wrongly Scratched
Pls Help Out
Regards
Mohd Sarfaraz
[protected] Forwarded message[protected]
From: Mohd Sarfaraz <mhd.[protected]@gmail.com>
Date: Fri, Oct 16, 2009 at 6:07 PM
Subject: Provide the Scratch Card Number / sacret number wrong scratch
To: [protected]@bigtv.co.in
Dear Sir,
kindly Provide the Scratch Card No. As Per Serial Number, Card has
been wrong Scratch gently .
Coupon Serial Number - [protected]
Pls Help
Regards
Mohd Sarfaraz
Mob - [protected]
This is inform you big Tv Services is very very Poor . because Big Tv Service Team not followed Case, we are several reminder to Big Tv
Big Tv Replied As Given Below
Dear Sir,
In response to your mail regarding your recharge voucher, we would like to inform you that as per our system the voucher serial numbers provided by you is active.
Further, we request you to visit the retailer/distributor/POS from where you have purchased the voucher.
If the problem still persists, kindly do write us back.
We deeply apologize for the inconvenience caused to you.
In case you require any further details/clarifications, kindly contact through our website at www.bigtv.co.in or by calling Customer Care number at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.
Yours sincerely,
Itishree Panda
Customer Care
Reliance Big TV
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
-----Original Message-----
From: Mohd Sarfaraz (mhd.[protected]@gmail.com)
Date: Saturday, October 17, 2009 10:30 AM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Cc: umesh.[protected]@bigtv.co.in (umesh.[protected]@bigtv.co.in)
Subject: Fwd: Provide the Scratch Card Number / sacret number wrong scratch
Sir,
Big Tv Scratch Card has wrongly Scratched
Pls Help Out
Regards
Mohd Sarfaraz
[protected] Forwarded message[protected]
From: Mohd Sarfaraz <mhd.[protected]@gmail.com>
Date: Fri, Oct 16, 2009 at 6:07 PM
Subject: Provide the Scratch Card Number / sacret number wrong scratch
To: [protected]@bigtv.co.in
Dear Sir,
kindly Provide the Scratch Card No. As Per Serial Number, Card has
been wrong Scratch gently .
Coupon Serial Number - [protected]
Pls Help
Regards
Mohd Sarfaraz
Mob - [protected]
BIG TV — Pathetic Service executives and Cheats people on monthly charges
I just completed 1 year using BIG TV and the experience is pathetic. Now the experience is pathetic even after the picture and sound are good. Just because of thier Customer service and their wierd / confusing / contradictory explanation of things.You will go mad if you ever want to change any package or deactivate any pacakage. It will be frustrating more because thier service executives does not know how to speak. you
So what's bad -
1. Confusiing pacakage settings
2. They will keep on charging you more with old pacakages even they does not exist in present days
3. Pathetic Customer Service.
4. Signals will be lost even on slightest of rains.
What's good -
1. Picture and Sound.
Customer id is[protected]
Connected service on 28/10/2009 with one month free service.connection message is given to my mobile no [protected].
Was disconnected on 21/11/2009 . one week prior to the sheduled date
Connected service on 28/10/2009 with one month free service.connection message is given to my mobile no [protected].
Was disconnected on 21/11/2009 . one week prior to the sheduled date
Dear Sir,
I am you customer of Reliance Big Tv from September 2008 onward till now my Smart card no.[protected] in name Vinod Sing, i have taken brozne long duration pack and one religional and English add on pack as per my requirment. but on 22.11.09 i have received sms from 51234 to my cell no.[protected] that sport2Plus actived to my smart card no. though i have not request for the same.I have spoken to your customer care no.[protected] on 22.11.09 and again 23.11.09 spoken to Excutive they told me by mistake it is actived when i told to deactived they told me i will charge for sport2Plus for month ie Rs.44/-, Though i have not request why i will charge for the same ?.
I am you customer of Reliance Big Tv from September 2008 onward till now my Smart card no.[protected] in name Vinod Sing, i have taken brozne long duration pack and one religional and English add on pack as per my requirment. but on 22.11.09 i have received sms from 51234 to my cell no.[protected] that sport2Plus actived to my smart card no. though i have not request for the same.I have spoken to your customer care no.[protected] on 22.11.09 and again 23.11.09 spoken to Excutive they told me by mistake it is actived when i told to deactived they told me i will charge for sport2Plus for month ie Rs.44/-, Though i have not request why i will charge for the same ?.
I am permanent resident of village Kuthar Kalan Teh & Dist Una Himachal Pardesh. I have installed Reliance Big TV. The services of your Big TV has been badly effected due to non availability of recharge coupn in Himachal Pardesh. You are requested how I can recharge my Card and get the services back. Can I recharge through internet.
I have Purchased BiG Tv one Year Free Package. Now I have to recharge. I need to know wt r the different plan available for south India kannada. If I Purchase Rs. 130/- Package what r all the channels r u going to offer us, How long are these package offers valid? Can u ensure me that this below mentioned channels are available or not in this package kannadaudaya, tv kannada, asianet suvarna, zee kannada, udaya movies, kasturi, ushe, dd chandana, udaya varthegalu, tv 9 kannada udaya.
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