Citibank — Transaction processed when card was blocked | |||
My Citibank Visa card ending with number 7019 was misused on 06.07.12 at around 11:01 as per your sms received on my cell no. [protected]. I had brought it to notice your Citi phone officer Mr. Ramesh around 10.30 am that the card is being misused. He did went on to confirm that Matrix is processing the transaction. Following which, around 11:00 am I had asked my outstanding amount and your system as well as your officer has confirmed that it is INR 888.00. At the same moment I blocked my card. At the same time your officer has confirmed that my card is blocked and my outstanding remained as INR 888.00 You Citi phone officer as well as your system has confirmed that a my expiry date is not allowing any one to process my card. Inspite of this how card has been processed? I'm quoting below the sms received by your system at 11:01 am. :''Transaction at International SER P LT Allahabad IND on 6th July 2012 declined on card ending with 7019 due to invalid expiry date entry.'' If your system is declining the processing of my card even at 11:01 am then how at the same time your system is ahow system is authanticating processing of the card. My card has been blocked and I have sent a request to block it, how can Citibank authenticate any transaction after the request was made. After the request was made, your system and your representative have confirmed that my outstanding was INR 888.02. It is your system failure as the transaction has been processed without a valid expiry date. Attaching the message: "Rs.87,150.03 was spent on your card 5546xxxxxx7019 on 06 July 2012 at International SER P. This transaction has been processed without the additional fary date." As it is a fault on behalf of Citibank and Matrix, I as a customer who has been cheated by your system and your Citi phone Officer. Please note I'm not liable to a single rupee over and above INR 888.00. Was this information helpful? | |||
 3 Comments | |||
Comments
yes, dont pay
Date 16.11.2012
Subject : Fraudulent Transactions on Citibank Credit Card No. 5546 XXXX XXXX 4003
I Rakesh Pokhariyal presently residing at B-87 / 4 / S-1, Dilshad Colony, Delhi – 110095, bearing Citibank Credit Card No. 5546 XXXX XXXX 4003, had suffered great headache of fraudulent transactions, which occurred on 07.07.2012 & 08.07.2012. Sir, I have received a phone call from the no. [protected] on 07.07.2012 at 03.18PM. The caller told me that he is from Citibank & credit card no. 5546XXXXXXXX4003 was blocked by me, if you want to activate your card please verify some details i.e. Address, Date of birth etc. During this time (03.24PM) I received a message from LM-Citibk, the caller asked me have you got a message, He requested me that what is the message?
After talking up to 11.30 minute he told me that after 24 hours your card will be activate. On 8.07.2012 after 24 hours I have checked my credit card at Reliance fresh for purchasing of Rs. 162.32. My card was working.
on 10.07.2012 at 12.20 PM I received a call from Citibank Chennai [protected] that some purchasing have been done by my card. After that I contacted Citibank Customer care No.[protected] and ask the representative that what is the reality? One call I have received on 07.07.2012 and other call on 10.07.2012 both are calling from Citibank. They have confirm me that the call which come on 07.07.2012 that is fraud call. This month I have done only 2 transaction i.e Rs. 559.42 for Bharti Airtel & Rs.162.32 for Reliance fresh only and the same amount of Rs. 721.29 paid by me to Citibank on dated 24.07.2012 as per my record.
Citibank official / investigation team representative came to my office on 13th, July 2012, on his advice I handed over my original credit card after tearing up to four pieces and also filled “Card Member Declaration Form” (photocopy enclosed). As per detail given by Citibank representative, I found that someone (I don’t know who) used my Credit card to make online purchase for Rs. 130958.00 during the period from 07.07.2012 to 08.07.2012. After 10/07.2012 Citibank is handling everything & some amount of Rs. 73633.00 credit is reflecting in my account. Why Citibank not done action about rest of amount Rs. 57325.00. I hope that Citibank employee was also involve in this scam. This amount of Rs. 57325.00 is disputed and urged and retrievals. Having no concern of any type with these merchant i.e IRCTC, CINEPOLIS & SHOPONL / BIGSHOEBAZAR/YEBHI.CO. Sir, I wanted to inform you that I have filed a written complaint with the Police Authorities at Police Station Seemapuri, North-East Distt. Delhi on dated 14.07.2012 DD No. 20(B). I contact the IO to know the status of this case on 03.08.2012, he is helpless and advise me to register the complain at the office of The Joint CP, Delhi Police’s Economic Offence Wing, Mandir Marg Police Station Complex, New Delhi – 110001. I have filed the complaint No. D-6217 dated 06.08.2012 at Office of Joint CP, EOW, New Delhi. In this regard when I contacted their office on 22.09.2012 in person, I have been informed that the above said case file no. 4829 dated 28.08.2012 is transfer to the office of DCP (North-East). But till date I have not received any communication, In spite of request and availability of details with Citibank. ( E-mail address form which the transaction was booked :[protected]@gmail.com IP address : 112.79.36.76 Shipping Location: Azhar Ali -C/O Ramesh Nadar, Satyendra Bhawan, Near Anamika Hotel, Paswan Chowk, Hajipur Vaishali - 844101, Bihar, India Phone: [protected]).
I wanted to inform that Citibank is sending me disputed bill every month with interest.
I am totally in full stress how to deal with it. I requested to Citibank senior official help me to come out of this and trace the fraudulent man and not harassing me as I am not in a position to pay for the misdeeds/frauds of others.
Rakesh Pokhariyal
P-4, A-4,
DILSHAD GARDEN, DELHI – 110095
(Presently residing at B-87 / 4 / S-1, Dilshad Colony, Delhi – 110095)
Mobile No. [protected]
E-mail : r.[protected]@epi.gov.in
[protected]@yahoo.com
Subject : Fraudulent Transactions on Citibank Credit Card No. 5546 XXXX XXXX 4003
I Rakesh Pokhariyal presently residing at B-87 / 4 / S-1, Dilshad Colony, Delhi – 110095, bearing Citibank Credit Card No. 5546 XXXX XXXX 4003, had suffered great headache of fraudulent transactions, which occurred on 07.07.2012 & 08.07.2012. Sir, I have received a phone call from the no. [protected] on 07.07.2012 at 03.18PM. The caller told me that he is from Citibank & credit card no. 5546XXXXXXXX4003 was blocked by me, if you want to activate your card please verify some details i.e. Address, Date of birth etc. During this time (03.24PM) I received a message from LM-Citibk, the caller asked me have you got a message, He requested me that what is the message?
After talking up to 11.30 minute he told me that after 24 hours your card will be activate. On 8.07.2012 after 24 hours I have checked my credit card at Reliance fresh for purchasing of Rs. 162.32. My card was working.
on 10.07.2012 at 12.20 PM I received a call from Citibank Chennai [protected] that some purchasing have been done by my card. After that I contacted Citibank Customer care No.[protected] and ask the representative that what is the reality? One call I have received on 07.07.2012 and other call on 10.07.2012 both are calling from Citibank. They have confirm me that the call which come on 07.07.2012 that is fraud call. This month I have done only 2 transaction i.e Rs. 559.42 for Bharti Airtel & Rs.162.32 for Reliance fresh only and the same amount of Rs. 721.29 paid by me to Citibank on dated 24.07.2012 as per my record.
Citibank official / investigation team representative came to my office on 13th, July 2012, on his advice I handed over my original credit card after tearing up to four pieces and also filled “Card Member Declaration Form” (photocopy enclosed). As per detail given by Citibank representative, I found that someone (I don’t know who) used my Credit card to make online purchase for Rs. 130958.00 during the period from 07.07.2012 to 08.07.2012. After 10/07.2012 Citibank is handling everything & some amount of Rs. 73633.00 credit is reflecting in my account. Why Citibank not done action about rest of amount Rs. 57325.00. I hope that Citibank employee was also involve in this scam. This amount of Rs. 57325.00 is disputed and urged and retrievals. Having no concern of any type with these merchant i.e IRCTC, CINEPOLIS & SHOPONL / BIGSHOEBAZAR/YEBHI.CO. Sir, I wanted to inform you that I have filed a written complaint with the Police Authorities at Police Station Seemapuri, North-East Distt. Delhi on dated 14.07.2012 DD No. 20(B). I contact the IO to know the status of this case on 03.08.2012, he is helpless and advise me to register the complain at the office of The Joint CP, Delhi Police’s Economic Offence Wing, Mandir Marg Police Station Complex, New Delhi – 110001. I have filed the complaint No. D-6217 dated 06.08.2012 at Office of Joint CP, EOW, New Delhi. In this regard when I contacted their office on 22.09.2012 in person, I have been informed that the above said case file no. 4829 dated 28.08.2012 is transfer to the office of DCP (North-East). But till date I have not received any communication, In spite of request and availability of details with Citibank. ( E-mail address form which the transaction was booked :[protected]@gmail.com IP address : 112.79.36.76 Shipping Location: Azhar Ali -C/O Ramesh Nadar, Satyendra Bhawan, Near Anamika Hotel, Paswan Chowk, Hajipur Vaishali - 844101, Bihar, India Phone: [protected]).
I wanted to inform that Citibank is sending me disputed bill every month with interest.
I am totally in full stress how to deal with it. I requested to Citibank senior official help me to come out of this and trace the fraudulent man and not harassing me as I am not in a position to pay for the misdeeds/frauds of others.
Rakesh Pokhariyal
P-4, A-4,
DILSHAD GARDEN, DELHI – 110095
(Presently residing at B-87 / 4 / S-1, Dilshad Colony, Delhi – 110095)
Mobile No. [protected]
E-mail : r.[protected]@epi.gov.in
[protected]@yahoo.com
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Citibank — request to block the transactions
my credit card no. [protected] and [protected](add on card) have lost yesterday, please block all the transactions, as soon as possible.