[Resolved] Club Mahindra Holidays — Frustrated and Cheated - Want money back

 
86 Reviews
Mumbai City District, Maharashtra, India
 spatil003
Dear Sir/Madam,
My membership id is: 2021563, season: blue , studio
In reference to my withdrawal application dt 26-09-10 to the Club Mahindra office at the Palm Beach Galleria, Vashi, I forward my worry and unfortunate experience with the same. There has been a series of incidents that have compelled me to cancel this bondage forever.
Communication of insufficient information about the Membership, rude behavior and stereotype attitude of the Sales Executive, Seniors, bunch of misleadings and lack of communication of the officials between themselves are the main reasons of why I seek this withdrawal.
I have a sincere request that the company should take some measure against those that harm the reputation this way and also ensure that people stepping out of their offices have got all the information they need to have and not get startled or surprised wrongly after they opt for a leisure time only to find that they have added more trouble to their lives.
My series of ‘bad to worst’ experiences with the Club Mahindra, Vashi:
I got many phone calls from the Mahindra Club backoffice and was told about free offers under any circumstances – just my presence was enough they said to avail these offers- to which I responded by attending their so called 30-minute introduction which lavishly took 3 hours to communicate the product details. Though we were not happy with the attitude of the Sales Executive, we paid the amount and were happy that at least we had invested in a good company and there would be value for the money paid. But this happiness was over within a week when the ground realities were surfaced.
The form filling was without even offering us to read the terms and conditions, it seems the Club Mahindra personnel gets the details filled within three minutes so getting time to read any of the clauses to the customers was not really a practice followed.
A lot many promises and misleadings were made towards building the ‘customer’s trust’ as usual by the big branded company officials. I made a payment thru my wife’s credit card of Rs. 16031 (Sixteen thousand thirty one) on 30thAug’10 and was again told it would be credited only by 7th Oct 2010 by the Senior Officer1. Also was confirmed, the kit and the other offer cards would be reaching us within 4-5 days.
There was no welcome call made by the club, which was promised to be within 4-5 days. The amount was immediately credited to the Club’s account withih 2 days. It was disgusting to find my email address wrongly recorded. Still I have not received the email.
Poor followup aspect of the club: My wife had to ring up after a week to find the status of the same. No fruitful response was given, it was just said the courier had been dispatched which was later found as untrue.
The next call was responded with a customer care number, to which she had to ring up to ask again the status of the courier and the same was then turned smartly into a ‘Welcome Call’ by the Executive which left us with enough setbacks.
• Email entered in the system was incorrect.
• The holiday start was only by Jan 2012.
• There was a long waiting period.
• The Annual Subscription Amount told would be varying (increasing) every year and does not remain constant for 25 years.
• The Kit would reach only by 30 to 45 days.
The EMIs – another tension added:Another blow occurred when my wife called up the Credit Card office to cancel the further EMIs, only to found that the Club Mahindra had a standing instruction from their side, which she being the owner of the card also could not deny. The only option left was to cancel her Credit card.
Personnel communicated with:
• Sales Executive: Mr. Kustubh Rane
• Customer Care Executive: Ms Sangita
• Senior Officer1: Mr. Sachin Kamat
• Senior Officer2: Mr. Yogesh Wagh
• Senior Officer3: Mr. Sandip
Its really surprising to find not a single personnel knowledgeable about the product offers, details and terms and conditions involved in the membership. It’s a disgusting experience and a bitter memory I ever had.
For any company there are competitors, but if the product offered is a guarantee, it surely does well. But sorry to say, the feeling we had was that it’s only the money count of the customer and not the concern or bother of the value of the money given. Pls do not treat your customers like this.
I look for a reimbursement of my amount in full from the company.

Thanking you,

Dr. Sandeep Patil
([email protected])
Complaint marked as Resolved Aug 17, 2016
Verified Support
Club Mahindra Holidays Customer Care's response, Nov 25, 2009
Dear Sir,

Thank you for your mail.

I understand Ms.Neha, from member relations team (Delhi) is in touch with you to address your concerns to your satisfaction.

Thank you for giving us the opportunity to be of service to you.

Looking forward to planning holidays for you & your family.

Warm Regards,

Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Feb 10, 2010
Dear Antoni,

Thank you for writing in and voicing your concerns.

Post our discussion with you the other day, we understand that your concerns were addressed to your satisfaction. It would be great if you could acknowledge the same.

Please do write to me on my email [email protected] for any further clarifications.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Feb 22, 2010
Dear Mr.Antoni,

We understand that your concners ahve been addressed to your satisfaction.

It would be great if you can acknowledge the same and revert.

Thank you once again for giving us an opportunity to be of service to you.

We value your feedback in our continual endeavour to ensure you and your family holiday with us and experience the happiest family holidays.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 02, 2010
Dear Mr.Dhawan,

Thank you for taking time out to give us your feedback.

We are delighted that your membership experience has been so wonderful.

We value your feedback in our continual endeavour to ensure you and your family holiday with us and experience the happiest family holidays.

Warm regards,

Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 02, 2010
Dear Bimal,

We are concerned that your experience with us has been a less than pleasant one.

May I request you to kindly send in your concerns to my email - [email protected] I will ensure address your concerns to as soon as possible.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 06, 2010
Dear Shankar,

We are certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient.

May I request you to kindly send in your concerns to my email - [email protected] I will ensure to revert to you as soon as possible.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 26, 2010
Dear Shailesh,

Thank you for voicing out your concerns through this forum.

In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you.

May I request you to kindly acknowledge the same.

For any further queries please write to my email - [email protected]

Thank you for giving us an opportunity to be of service to you.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Sep 30, 2010
Dear Mr.Sandeep,

We understand that Ms.Sangeeta (Member relations) is in touch you to fix up a meeting. Also you have requested for a call back tomorrow to confirm on the meeting.

Please do write back to my email - [email protected] for any furtehr clarifiations in the meantime.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Nov 05, 2013
Dear Sir,

We apologize for the inconvenience caused and are keen on discussing the matters you've highlighted. Thank you for sharing your membership id and it’d be helpful if you could also share your contact number at http://is.gd/CMListening for our team to get in touch with you at the earliest.

Warm Regards,
Club Mahindra Team
Complaint comments  85 Comments     Updated: Share0Tweet0

Comments

I am also in the same situation. I also suffer with the false commitment by the local official of the company. I was assured that in case of any adverse situation I can cancell my membership and the money paid till them will be refunded to me. but that didi not happen. I paid around Rs. 31000/- in three installments and now I am not willing to be a member of club mahindra as I was promised that three EMI will be kept on hold and no amount will be deducted. But in the very next month ECS RET CHARGES has been debited twice fro my bank account. A copy of may bank account was sent to the company as a proof of my complaint. Now I am denied the refund. I was fortunate that at the time of ECS PRESENTED, there was no sufficient fund otherwise I would have lost Rs.46000/- in place of Rs. 31000/-. I want money back at the earliest but it seems to be impossible.

Ganga Nand Choudhary
i'm also getting suffered bcz of CM from past three years and asking my many back its a catch22 situation if any one of you has a way out or if we together can do smthing ...plz let me know

reena
[email protected]
had a similar experience

Hi,
despite repeated attempts to cancel the membership no.2548324 and constant follow up with the team we have neither been given a confirmation of the cancellation nor an answer to how the money is going to be refunded. we have been following up on this since the 26th of February 2014. We would like to resolve this professionally on a good faith basis, however if we do not get a response quickly we will need to go the legal route.
while you are very quick to take money from customers, the time and procedure required for cancellation and refund of money is extremely long.
the service has been unsatisfactory from the beginning and is a very bad reflection on such a big brand name.
We've also tried to register the complaint online on the website but keep getting an error message which prevents us from doing so.

Quote: email received from member Relations team on the 26th February 14 [email protected]

[I]Hi,
Thank you for writing to Club Mahindra. Your e-mail is important to us.
This is an automated acknowledgement to your e-mail. Our standard response time is 02 working days. If your query requires detailed investigation, we will keep you updated with an interim reply sharing the status.
Please mention the interaction ID 6410069 in all communication related to this query. We request you to resend your concern, if you have missed mentioning your Member ID.
[/I] - unquote

Since then there has been no documented follow up or resolution of the case it has been almost a month.
I am also member of Clubmahindra. I am not at all satisfied with them. I want to cancel my membership. Kindly guide how and where it can be done.

Regards

Sunil Jha
I am also member of Clubmahindra. I am not at all satisfied with them. I want to cancel my membership. Kindly guide how and where it can be done.

Regards
prasad
email [email protected]
[protected]

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    Club Mahindra Holidays - Frustrated and Cheated - Want money back