[Resolved]  Croma Bangalore — lack of products and poor customer service

Address:

Bangalore, Karnataka

I had got a Gift voucher from Croma store in Bangalore in Oct 2010. I want to purchase Godrej refrigerator and Whirlpool semi-automatic washing machine. I visited 5-6 croma stores in past 2 months. Either they have very very few models available or mostly not available. For eg. they don't have even 1 model of whirlpool semi-automatic washing machine when other stores have 5-10 varieties in that. They give junk excuses saying Croma does not deal with Godrej fridges (one of the top-rated brand) and people don't buy semi-automatic w/m nowadays etc., Their customer service is pathetic even though every store has good-looking set of people standing there. They took my contact number multiple times, but never called to inform whether a particular requested product arrived or it will not arrive like that. Even if I call, they transfer to some other dept who themselves don't know whether a particular model is in store without looking at compute (which seems to be very slow all the time). So, I criss-crossed bangalore stores multiple times to buy any one of this.

Contrast this to Pai Electronics, eZone, Girias etc., who have variety of models available and also knowledgable in telling whether a particular product will arrive, in store or not. Even in my hometown, people are much better in getting the products to shop if you request. Please don't buy Croma gift voucher, you will be trapped and keep waiting for a particular product. Also the prices are not at all cheaper than other stores in bangalore. Croma is the only shop where you can find just 100/200 rs. less than MRP price for appliances. Being a TATA brand, it is very bad.

Regards,
Viswanathan.