Dell — Delay in the order

I ordered the same machine (Dell XPS 16 - i7 version) with a guaranteed latest delivery date of May-24-2010. Upon not receiving the order, the sales manager who took the order says that he has he cannot control the manufacturing process or have a say on it. The whole tone of conversation changed after having received the payments- I suggest that you look at working with local dealers to make the payment to Dell only after the order is shipped. Dell Sales will not confirm your order or give you any response after you pay- the only document they sent is a quotation before payment.
As a matter of fact, they are still unable to provide a confirmed delivery date.
The losses due to the delay are much higher on my end and all that Dell says is that i should mail them as to why i need my order dispatched sooner - surprising as they have delayed the order. This after multiple emails sent from a mobile device.
I have also raised a complaint on the site Case ID: 2967357 - hopefully its not another number for them.
I expect to cancel my order if I do not receive the order is a couple of days.
I am loosing out on delivery dates of projects with very high net-worth.

Respected sir,
I Sarbraj singh has a dell laptop no 1545 and Tag no F83M4BS has given it to the company for repacement and the complaint no is 4249268

My laptop was not working and itsbeen 3 month swice i have made a complaint to replace the laptop which is in the warrenty period. its been one month that the company employee has taken my laptop to do do the need full which is under warrenty. even the toll free no is not responding I tried approximately 18 times.
they said you laptop will be replaced within one month and 3 month have passed.please give me the full detail and status of my laptop and take some straight action alse i will be forced to file a case in the consumer court.please do the needfull as soon as possible
your faithfully,
sarbraj singh
[protected]@yahoo.com
mob no -[protected]

On Thu, 17/3/11, Heera Jewellers <[protected]@yahoo.com> wrote:


From: Heera Jewellers <[protected]@yahoo.com>
Subject: Complaint for battery not received
To: "Dell" <[protected]@dellteam.com>
Date: Thursday, 17 March, 2011, 4:58 PM




Dear Sir,

The service tag no. is JNFL 1 BS





I have not got the battery of Inspiron 1525 ordered before two months. I deposited money in Vidur & Co. Hdfc bank A/c on 22 January 2011 and have not got the battery till date today.




I am attaching the bank receipt for the battery. The request number as per telephonic conversation is[protected].




Also you can see the undermentioned mails from Dell team.




Please send me battery for Dell Inspiron 1525 as soon as possible because without it I am not able to perform work on laptop.




Also please contact me on phone. My mobile number is +91- [protected]




I think you will definitely help me in sort out my problem.




Thank You

Prasoon Agrawal




Address -


Opp. Post Office

Loi Bazar

Vrindaban

Distt. Mathura

UP India

Pin Code- 281121




Mob: [protected]











Dear Customer

This is with regards to the request & the conversation you have had with our Technical Support.

Following are the charges as mentioned:
• Quote for 6 Cell Battery Part No. WK371/Y823G

The prices mentioned are inclusive of taxes and delivery Rs 4800/-

Important Instructions:

• Please reply to this mail with the Cheque / Demand Draft number • Please do not forget to mention the Reference Number quoted above at the back of the DD / Cheque before sending it to the below mentioned address.
• Validity of this quotation is for 10 business day.
• All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request.
• Dell can support hardware up to 5 years from date of manufacture/shipment.
• Batteries and other consumables are not covered under warranty.
• Payment Terms: 100% in advance. (Options below).
• Kindly provide the road permit form and other required documents for parts where ever required at the time of delivery.

Payment options :

1. For 'at par cheque’s and 'DD', please courier to, Courier the DD to

Attn: Chauhanji
VIDUR & CO. PVT. LTD.
307, BAJAJ HOUSE, 97, NEHRU PLACE,
NEW DELHI- 110019.


2. For Bank Transfers (EFT) :
Beneficiary Account Name : Vidur & Co Pvt. Ltd Account # : [protected]

Bank Name : HDFC BANK LTD
Address : 89, Hemkunt Chambers, Nehru Place G2 & 3 New Delhi-110019 MICR # :[protected] IFSC Code ( For RTGS) : HDFC0001374

3. Credit card option is available

For any queries with reference to this quotation, kindly reply to the following mail ids - [protected]@dell.com

Note: For Warranty quotation where tag has not been transferred please write an email to [protected]@dell.com to avail

Regards,

Vishal Bavkar.

Ph # [protected].





















Dear Customer,



As per the conversation with our technical support team. We are sending you this mail, If you need any help simply "reply" to this email. Please do not change the subject line. Changing the subject line will cause routing problems with the email back to Dell.

Please include the following information in the BODY of the email message:



1.Best time to reach you
2. Include your phone number
3. Include your case # CASE ID in the email message
4. Brief description of the current state of your issue





Regards,

Dell Team




--- On Sun, 16/1/11, India_Cons_TechSupp <[protected]@dell.com> wrote:


From: India_Cons_TechSupp <[protected]@dell.com>
Subject: Dell Part Quotation Reference Number #[protected]KMM13787431I23241L0KM)
To: [protected]@yahoo.com
Date: Sunday, 16 January, 2011, 1:52 PM


Dear Customer

This is with regards to the request & the conversation you have had with our Technical Support.

Following are the charges as mentioned:
• Quote for 6 Cell Battery Part No. WK371/Y823G

The prices mentioned are inclusive of taxes and delivery Rs 4800/-

Important Instructions:

• Please reply to this mail with the Cheque / Demand Draft number • Please do not forget to mention the Reference Number quoted above at the back of the DD / Cheque before sending it to the below mentioned address.
• Validity of this quotation is for 10 business day.
• All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request.
• Dell can support hardware up to 5 years from date of manufacture/shipment.
• Batteries and other consumables are not covered under warranty.
• Payment Terms: 100% in advance. (Options below).
• Kindly provide the road permit form and other required documents for parts where ever required at the time of delivery.

Payment options :

1. For 'at par cheque’s and 'DD', please courier to, Courier the DD to

Attn: Chauhanji
VIDUR & CO. PVT. LTD.
307, BAJAJ HOUSE, 97, NEHRU PLACE,
NEW DELHI- 110019.


2. For Bank Transfers (EFT) :
Beneficiary Account Name : Vidur & Co Pvt. Ltd Account # : [protected]

Bank Name : HDFC BANK LTD
Address : 89, Hemkunt Chambers, Nehru Place G2 & 3 New Delhi-110019 MICR # :[protected] IFSC Code ( For RTGS) : HDFC0001374

3. Credit card option is available

For any queries with reference to this quotation, kindly reply to the following mail ids - [protected]@dell.com

Note: For Warranty quotation where tag has not been transferred please write an email to [protected]@dell.com to avail

Regards,

Vishal Bavkar.

Ph # [protected].

Dear Sir,

I have deposited money amounting Rs. 4800 for Battery of Inspiron 1525 on 22 January 2011 in Vidur & Co. HDFC Bank account and have not got the battery till date today. I donot know why Dell is doing harrassment with its customers.

My Service Tag no. is JNFL1BS and I have e-mailed many times to Dell's representatives Mr. R Sinha, Mr. Harpreet but they are not helping me at all and not providing me proper response .

I have send my proper address many time with mobile number but I donot know why anyone not contacts me regarding my querry and the management of Dell is very careless and doesnot give any importance to its customers.

I have got two laptops of Dell and I think I have did a blunder having two laptops of Dell. I must have not purchased it.

You must know one thing that if you disappointment one customer then you loose business of 16 customers but you have plenty of customers so you donot care of them at all.


Thank you for maintaining such a good relation with its customers.

Prasoon Agrawal
Address Opp.Post Office
Loi Bazar
Vrindaban
Pin - 281121

Mob- [protected]
E-mail - [protected]@yahoo.com

I made payment on 21st may 2011 but still now (9th june 2011) i not get any vaild confirmation from dell and no proper response from sales dept. they practising well response before making payment

HI This is Mallesh here, Am the technical assistant for the BIIPL company, we purchased the Dell Latitude D830 laptop before 3 years, but some problem we formatted the system. now after installing the XP service pack 3 ( same which we had before) its installing but the product key is assigned for us with the Microsoft (Original) thats its not accepting. So what i need to do now. Please let me know the details.
I hope you are really reply with this mail. All are having trust in ur brand, but i have no of times i contacted the Dell support center and service center . no use. Please let me know what to do, and how?
Lap Info
Dell latitude D380
Product key is assigned for us is: MFPBG-T2J2D-B8HW7-PXXBT-W8CCG
Thanking You

Regards
Mallesh

mouse pad and number 2 not working

Bought laptop (inspairon 15) from usa April 2014.lost two month mouse pad and number 2 not working.iam live in kancheepuram, near by chennai .Dell warranty services center