[Resolved]  DHFL — NON REFUND OF PROCESSING FEES

Address:Maharashtra

Dear sir

i applied for home loan from DHFL (MARUTI CREDIT SERVICE) that time they told me 11% rate of intrest but after sanction it will 12.25% so i did not take loane but my processing fee 5615/- still not refund so please do the needful thanking you

bye
dinesh
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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I APPLIED FOR HOME LOAN.THEY REJECTED.AM A CENTRAL GOVT EMPLOYEE.THEY GIVEN 3 LOAN ON A SAME VENTURE EARLIER IN SAME BRANCH.NO PROBLEM BUT EVEN I APPLIED FOR RE FUND ON 13MARCH2010 TILL NOW THEY NOT REFUNDED.IT MAKES ME UN SUSTAINABLE AS I SULFURED A LOT SINCE AFTER SANCTIONING LOAN THEY STOPPED MY LOAN ,EVEN IN THAT STAGE THEY TOOK REMAINING PROCESSING FEE.TOOK BLANK CHEQUES FROM ME BY PROMISING LOAN.MANY OTHER DOCUMENTS THEY ASKED ME, TO CONFIRM THEIR EARLIER LOAN SANCTIONS. I PROVIDED MANY.
BUT THE PROBLEM IS THEY MISBEHAVED WITH ME WHILE PHONE CONVERSATIONS,NEGLECTED ME,NOT DISBURSED AFTER PROMISING,TOOK 2 MONTHS FOR REFUND TILL NOT GOT.KINDLY HELP ME & LIKE ME
DHFL IS A FAKE & BOGAS COMPANY DONT APPLY ANY THING ON IT. AL LWORKERS ARE FRAUD DONT PAY ANY PROCESSING AMOUNT THEY WILL NEVER REFUND YOU
Hi all,

I applied for home loan through a sale executive in hyderabad. This guy promised that he will sanction the loan. After few days, they deducted the processing fee of Rs.5618 from my bank and now informing that my loan is declined. How can they take the processing fee without loan sanction. Now when I am calling them to refund of the processing fee, they are not responding properly.
TO
Mr. Kapil Wadhawan
Chairman & Managing Director
Dewan Housing Finance Corporation Ltd.
6th Floor, HDIL Towers
Anant Kanekar Road,
Bandra(E), Station Road,
Mumbai – 400051
Fax[protected]
Dear sir
I am a trader of marble. I am carrying my business for last 8 years doing retail trading in marble. I have a cash credit account with state bank of India for last 7 years of Rupees 14, 70, 000/- against my property estimated approximate valuation of Rupees 70, 00, 000/- . I wanted to shift my cash credit loan to EMI based loan. Representative from your company approached me and I applied for a loan against property.
With much profound grief I am writing this letter to you. I have applied for a loan against property to your bank on 29 july 2013 along with all the papers. I wanted a foreclosure of my cash credit loan and transfer to loan against property. I talked with DHFL and they agreed to do the same. On 05 August 2013 I received a sms in my mobile about receipt of my application and allotted with enq id BRSC523121. It stated that “ YOUR LOAN APPLICATION HAS BEEN PROCESSED . KINDLY CONTACT OUR SALES EXECUTIVE FOR FURTHER REQUIREMENTS.” Along with my loan application I have deposited 3 cheques . Cheque no 7289 amounting rs 5618.00. cheque no 7290 amounting rs 1600.00 and cheque no 4912 amounting rs 11236. All the cheques were cleared from my icici bank account number[protected] on 10 august 2013. In the due course of time my verification was done by your bank, valuation of my property was done and technical inspection was also carried out. In several occasions I received call from your DHFL 4 N.C. DUTTA SARANI, CLIVE GHAT ROW UBI BUILDING 1ST FLOOR. OPPOSITE SAGAR ESTATE DALHOUSIE KOLKATA 700001 and asked to visit there for few queries. I visited there and solved the queries. On 27th august I was confirmed that my application is complete and I will get the loan. I applied for rupees 3500000. I was said that you will get between 3000000 to 3200000. On 29 august 2013 I received a call from mobile number [protected] by Mr Krishanu who introduced himself as a representative from the credit department of DHFL 4 N.C. DUTTA SARANI, CLIVE GHAT ROW UBI BUILDING 1ST FLOOR. OPPOSITE SAGAR ESTATE DALHOUSIE KOLKATA 700001 wanted to visit my office. He visited my office and asked several questions which I replied and showed all the documents he asked from me. Before leaving the premises he asked me for a bribe of 2% of the sanctioned loan, which I denied straight way. He even said that If you don’t agree to my proposal then your loan will not be sanctioned. At about 04 37 pm I received a sms enq id BRSC533940. It stated that “ YOUR LOAN APPLICATION HAS BEEN PROCESSED . KINDLY CONTACT OUR SALES EXECUTIVE FOR FURTHER REQUIREMENTS.”
On 31 August at about 02 19 pm I received a sms from DHFL stating “Dear customer, your loan application 00905422 dated 29 August 2013 with DHFL has been declined. Kindly contact your Sales Executive or visit our nearest branch. “ . I visited several times to your aforementioned branch but treated like a shuttle cock by the branch manager Mr D. K. Mishra., Mr Arpan from credit department. Nobody can say me why my loan application was declined. I meet Mr Sanjeev Patnaik, who informed me that my loan application was declined for low eligibility, but could not state that how much is my eligibility when I already got a loan from sbi 7 yrs back with less valuation of property and less sound income tax profile.
As per the para 5 of RBI/[protected]/280 DBOD.No.Leg.BC.65 /09.07.005/2006-07 DATED March 6, 2007 your institution is supposed to submit me the reasons in writing.

On enquiring I found that your institution has a practise of receiving lots of application and rejecting them without any written submission and not refunding the processing fee. When I approached with this point I was promised that my processing fee will be refunded. I submitted an application to Mr D K MISHRA, but not received any refund of fee till date.

I know that granting of loan is at full discretion of the financial institution where I applied for loan, so I have no grievances for why I have not got the loan.

I need the clarification on the following points.

1. What happened to my loan enq id BRSC523121. Dated 05 august 2013.
2. How a new loan enquiry id BRSC533940 dated 29 august 2013 is opened without my consent when I refused to pay bribe to Mr krishanu before rejecting the loan enq id BRSC523121. Dated 05 august 2013.
3. Why the reason of declining my loan application has not been intimated to me in written even after 35 days of declining the same.
4. When I will get refund of my processing fee.
I would also like to clarify on RTI ACT that how many loan application is received by your institution every month and how many are processed and how many processing fees are refunded for the declined loan application and the accountability of that money and report the matter to RBI for further necessary action.

Last but not the least, now I will like to share my experience I gathered from your institution with everyone through my facebook, other consumer forums, local tv and other media SO THAT PEOPLE THINK TWICE BEFORE SUBMITTING THEIR APPLICATION TO YOUR INSTITUTION AS IT WILL BE A LOSS OF TIME AND MONEY.

Thanking you

04 sep 2013 SAMARESH DAS

Email:- [protected]@gmail.com mobile:- [protected]

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