[Resolved]  DTDC — Missing goods in the container - consignment #B77290410

Address:

Bangalore, Karnataka

HI, I have attached an email conversation for the people who can understand my issue faced with DTDC.
I had sent a courier on[protected], and it was reached to the receiver on[protected]. This is a fraudulent activity done by DTDC. They broke open the container and the 4 pen set were missing in the container, and they just sealed back the baggage from outside how it was and was sent to the receiver. While i dispatched the goods, the courier was weighing 210gms as confirmed, however when this reached to a another destination point the courier was weighing 60gms, and DTDC is not ready to investigate as to who flicked the goods at their end. I have attached the consignment receipt where in, in the place of customer signature it was signed by DTDC executive and they never gave me an opportunity to speak or to get clarified on few of my questions. Am fighting with DTDC since a week, and they are treating me like a slave. Its tough to describe the words spoken from their end. Its rough and arrogant.
Please see the detailed mail which I am sending on daily basis to DTDC and still have not got any response. We as an individual are fighting for our right in each and every part of our life, and none are bothered to resolve our issue, or not ready to put a stop to the corruption which is seen in majority of the area in our country. Being DTDC a private company, they are WORST IN EVERYTHING.
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Hi,

Its been a long time i have waited to get one justice from DTDC. The way the orders they have flicked from the courier and the empty courier is sent to the receiver.
Today is another day i had a worst experience with DTDC. Franchise people have signed their own signature while giving the consignment slip to the customer, secondly the people on day one made me to wait and acted they were too busy in updating the details in the receipt. Finally i never got time to view what was written in the consignment slip.

Collector guy informed me while speaking to Jayanthi in Madiwala that he was too busy as such he didn't realize to ask customer to sign on the bill, if so why did he sign on the slip. When he is so busy, he never bothered to listen as to what the amount I was telling to him. I told the order is minimum Rs.4500, and he has entered in receipt as Rs450, and he has not mentioned the weight on the slip. When i asked the same day he told as the weight is above 150gm he is collecting Rs.45 as charges and the actual weight was 210gm which he confirmed, later this was dispatched to Bannerghatta Franchise office, from their when it went to Madiwala DTDC office, they checked that the goods was weighing only 60gm. I am in continuous with each and every branch since the fraudulent activity was involved from DTDC end, now i see DTDC Madiwala were blaming all these while to Bannerghatta Branch, and Lakshmi from Bannerghatta branch was blaming Madiwala. So as one company DTDC you need to resolve the things for me, however Lakshmi is asking me to provide some solution to resolve the issues. This is really fun show cased by DTDC company.

The collector guy is changing the words now and than, and DTDC as a team is not showing any action in this regards. Looking at the email chain i have provided complete details, and I don't see any action, in return today Lakshmi from DTDC blamed the sender of the goods saying" What if you have not kept the order and just to claim money you are playing this role", second secenario which she raised was the receiver of the goods has taken the item inside the container and he is cheating. How can Lakshmi put a false information on us without doing any investigation.

If DTDC wouldn't have found guilty of their job, I should have got a response over the mail, and I see only once the customer care executive responded to take action to the necessary people, however after my follow up they got little time to spare on my issue but was not at all taken into consideration.

Its really a frustrating time for me to say, that DTDC treated me worse than a slave in past one week. DTDC team is not ready to investigate on the missing goods, nor they are ready to re-pay for the losses done from their end.

I believe DTDC is opening each and every order sent by a customer, if its worth they will keep and send empty courier to the receiver of the goods, if its not worth to them they will send the actual what is available in the content.

I will fight for the justice till the end, and every day starting Friday, i will circulate this mail adding one recipient, such that the public should get aware on the DTDC, the way they are treating the customer who go with the trust to them.

I am attaching the courier bill once more to you, Please investigate and get back to me on the signature. If this mail is not taken seriously and i guess this is the last chance am giving to your company on this fraudulent and misbehavior shown to the customer, I will be mailing and copying the company brands listed in the brackets(TV9, Facebook, Twiter, Orkut. Linkdin, Sulekha, Yahoo News, Consumer court & more) such that i can advertise well about your fraudulent business. From tomorrow the mail will hit to these company brands inbox, including other service providers in courier business. Later please don't blame me if the profit of the company is reduced.

Thanks
Vinay

On Tue, Oct 18, 2011 at 11:42 PM, VINAY RAMAKRISHNAN <[protected]@gmail.com> wrote:

HI,

I would like to express my dis-hearten concern after speaking to the Bannerghatta people, I would like to use the word the way they interrogated was something that the blame was put on the receiver and the sender of the courier. I would say this is the worst experience which i have come across with DTDC. After todays call, i would like to say "PLEASE DO NOT TREAT YOUR CUSTOMER LIKE A SLAVE" this will really impact your reputation. I have incurred the loss because of this one issue, and the way DTDC have treated me is really worst, please think from my prospective once you will get to know the pain. I know how i need to give back to you with a right answer as what customer can do from his end, when he is cheated. I hope you will not give chance for any such scenarios.

I noticed today over the call with Bannerghatta team, While speak I clearly mentioned that the weight checked at the collectors point was 210gms(Exact when i saw while weighed was 214gms), but still the person told me that when they received the order to Bannerghatta it was 60gms. So the chain goes in this way: Collector---->Bannerghatta Franchise ------>Madiwala and finally goes to Chennai. Collector updated me that when he sent the courier to Bannerghatta it was 210gms, when i checked with Madiwala, they confirmed when the received the package it was 60gms. So i guess its clear for you to understand, where its gone wrong now.

I have been calling each and every person since a week, and if DTDC wouldn't have found guilty, i would have expected the reply at-least on one of the below email, which i didn't see till date. Am at-least happy that the customer care(Geeta) has raised this issue from their end.

Please pass on a clear information across your network, when any customer comes to ask the information clear and not to take any information blindly/ or if not heard properly. I generally use Bluedart service and they are too particular in writing each and every fields in the consignment receipt, and not missing most of the field and that was not the case if i look at DTDC receipt of consignment.

You can reach me at [protected] for any clarifications, I would be happy to provide you the information as its genuine from my end.

Thanks
Vinay



On Tue, Oct 18, 2011 at 5:59 PM, <css.[protected]@dtdc.com> wrote:


Dear Ms Nirmala,

Kindly check on top most priority immed and update us ..CONTENT MISSING-PENS SET..And the customer has provided all the papers works along with the c/ment given..

Kindly check the customers below mail..And do the needful.....The customer has spoken to Banerghatta franchise ( Ms Lakshmi-[protected] ).As she is not replying properly to the customer and now the customer is ready to go to customer court..Kindly check whats the problem regarding this ..And let us know the details immed..

From address-
Vinay R
>>#638, 28th Main, 2nd Stage, 1st Phase, B,T,M,LAYOUT,
>>BANGALORE - 560076.
>>Mobile # [protected].


Receiver address-

>>Faheem Sulaiman
>>New No: 137m Old No: 68, Broadway Road,
>>CHENNAI - 600108, Tamil Nadu.

Thanks & Regards
Geetha
Css. RO- Bangalore
----- Forwarded by CSS.Bangalore/DTDC on 18/10/2011 17:50 -----

VINAY RAMAKRISHNAN <[protected]@gmail.com>

18/10/2011 17:45

To
css.[protected]@dtdc.com
cc

Subject
Missing goods-consignment #B77290410




On 10/15/11, eBay PowerSeller game_mastr <[protected]@yahoo.co.in> wrote:
> Hello
>
> We are the receiver of that particular missing goods shipment.
>
> We've been dealing with various online portals but never experienced this
> kind of theft/missing goods The package is torn inside but nicely packed
> outside purposely.
>
> Kindly ensure to recover the goods or approve the claim in favor the payer,
> Mr.Vinay Ramakrishnan
>
>
>
> Faheem Sulaiman| eBay PowerSeller| http://shop.ebay.in/merchant/game_mastr
> | Mob - [protected]
>
>
> ________________________________
> From: VINAY RAMAKRISHNAN <[protected]@gmail.com>
> To: [protected]@gmail.com; bannerghattanew.[protected]@fr.dtdc.com
> Cc: [protected]@yahoo.co.in
> Sent: Saturday, 15 October 2011 5:10 PM
> Subject: Re: Missing goods-consignment #B77290410
>
>
> HI,
>
> As per your request, I have attached the Invoice copy for the missing goods.
>
> I hope this time, DTDC will not cheat the customer once more.
>
> Thanks
> Vinay
>
>
> On Wed, Oct 12, 2011 at 5:12 PM, VINAY RAMAKRISHNAN <[protected]@gmail.com>
> wrote:
>
> Hello,
>>
>>This is to inform you that the courier which i sent from DTDC center in
>>BTM Layout and when it reach Chennai the goods were missing in the courier
>>box.
>>
>>Here is the detailed explanation: When the person checked the weight of
>>the courier it was weighing around 210gm, the courier consisted of 4 pen
>>set costing Rs.9000. I called today to Madiwala DTDC unit and they told
>>when they received the goods it was weighing around 60gm and not 210gm.
>>The sending location received the goods on Monday evening, where in the
>>Faheem confirmed me that the baggage was looking good from outside, but
>>when he opened inside the seal was cut using a blade/ or a knife and the
>>entire box was missing, they told only the courier cover and plastic
>>packing was received, but inside nothing was found. Faheem is still
>>keeping the broken package which he received at his end.
>>
>>I have attached the consignment bill # B77290410, if you require the bill
>>for the pen set costing Rs.9000, please reply.
>>
>>As requested, below are the from and sending location details from my end.
>>
> >From address,
>>
>>Vinay R
>>#638, 28th Main, 2nd Stage, 1st Phase, B,T,M,LAYOUT,
>>BANGALORE - 560076.
>>Mobile # [protected].
>>
>>Sending Location Address,
>>Faheem Sulaiman
>>New No: 137m Old No: 68, Broadway Road,
>>CHENNAI - 600108, Tamil Nadu.
>>
>>
>>
>>Thanks
>>Vinay R
>>Mobile: [protected]
>>
>
>
> --
>
> Thanks,
> Vinay