eTechies — etechies service issues

This is pure con biz.They claim to be authorised service provider of samsung laptops and flooded me with calls from gurgaon by diff executives. i think they all work on comission - just prawling over the net for google searchers, also in sm kind of tieup with sulekha.com - another dishonest website.they promised all kinds of free service etc that sounded very attractive, then they say, we have to pay the charges of 1240 in advance which includes repair charges excep in case theres a need for parts. 5 days later they called and say the mother board has to be replaced @ 9000/- for my 1.5 years old mini laptop i paid 18 k. They have no knowledge of the local guys.its all on the web, they contract them, get them business and get a major cut.there are a lot of repair centres in every city, if you take and show them, they wont even charge anything if the problem is not solved. Later they say, the terms are at the back. Well, i went by their phone call promises.who has the time to read al that tiny printed terms? huge, huge mistake.they should shut down.

the same has been resolved now. Thanks to Mr Rohit the centre in-charge, at least some people are different from Jayant (marketing) an have sense of belongingness for customers.

Same goes with me.they were quick to take my laptop but not able to answer weather it has been fixed or not.i get contadictory information from everyone whenever i call them.its a pain in the neck.plz do not use their service as they are gud for nothing.no one there knws whats the status of my laptop is.they give me a call on wednesday that its repaired but they will be dilivering it on thursday as there is nobody to deliver that.now its monday and now they say it is not even fixed.whar a waste of time n money.
Manoj Arya

This is true!! For collecting the laptop they came to my home within 2 hours, but at the time of delivery they are taking more than 2 days!! This is not the service we required.

They charged me 1200 Rs, but the only problem is the start button of the laptop is not working... after 10 days when I tried to reach them they told me that some problem with board and they will charge around 3500 Rs to fix it.. This is really non sense... my laptop is ACER, I have already paid 1200 and if I pay another 3500 rs... then with the same money I can get a second hand new laptop itself outside...

Please dont trust on these guys!!! It is always better we go with local shops... atleast we can see what is going on with the service!!

very bad service, they don't keep their word and keep telling stories.. service is very, very, very bad.. parts and service is much more priced than apple authorised center (eg: 4k rs charger cost 7.5krs!!) Same for other parts. They even go to the extent of saying they repaired the power IC on the motherboard !! Unbelievable!

Delivery was promised mutliple times but they said they are near my house but brought wrong laptop, etc etc etc

Absolutely no integrity... these guys won't stay around for long!

no one responsible to answer calls or respond to even escalations..

I was lured by an article in the economic times recently about these guys. I called up customer care and was given huge promises of cheaper service and that "we repair, instead of replace, thereby reducing your costs", etc

I gave a macbook for servicing 2 weeks ago at etechies bangalore.

I summarise my experience: Pathetic. The customer instructs one thing, service center does something else. Service center communicates one thing and does the other. I also seriously doubt credibility of the team doing macbook repair.

Only thing worth commending is the time interval between making 1st call to customer care, and pickup of laptop from home.

However, I see no cost or quality advantage, infact, deplorable for the following reasons:

1. They initially quoted price for replacement POWER IC & FAN. When questioned further, they said power IC would be replaced and FAN would only be repaired and cleaned. Why then, did they include FAN in the quotation?? Why wasn't I informed that the fan would only be cleaned. I instructed them via email to REPLACE the power IC

2. Today I got 3 calls informing laptop is fixed. I had sent a mail requesting INVOICE and warranty for parts replaced/repaired and warranty on issues fixed, and also to return back the replaced defective parts
a. 1st call was with technician who said everything is ok and that he is delivering the laptop
b. 2nd call was comfirming the cost, etc
c. BUT, on the 3rd call, a guy informed me that the POWER IC was ONLY "REPAIRED", not replaced, due to which he can't mention this in the Invoice. This is unbelievable. I cannot understand how he's been able to "repair" the Power IC!? I suspect they're removed it from an older macbook part and put it in my machine. They are charging me 3500/- to "REPAIR" an IC??? I SEE NO POINT IN "REPAIRING" A PART FOR a total expense of 6300/- (2700 + 3560/-) and no guarantee it will work for more than a few hours!

3. Basic Service cost at apple service center = 1500rs v/s 2700 or so at etechies.

4. It took them 5 days to just analyse the issue:
- They said magsafe adapter need replaced which they quoted rs 7500. The price for this exact same product = rs 4000/- in all CROMA stores with MRP = 4200/- on box.

5. I complained of Skype disconnecting internet. Was told only solution is to reinstall OS!!! I would've expected something more out of their diagnosis.

6. They 1st informed said battery is dead.. When i insisted, they said battery works but under following circumstance: if we clean terminal and do hot plug of battery when charger plugged in, only then battery works. After few days, they again informed that battery works and charges as normal, and that only when battery is removed, do we need to do hot plug of battery (ie, put laptop on direct power, and hot plug-in the battery)

7. No way to contact service center, except through emails, which they say they do not receive although support.[protected]@etechies.in is always in CC for all my mails.

I hope I've been able to convey my dissatisfaction with theirservices. Rest guraranteed I will not avail it again

Btw, the promised delivery time is past / no callback from technician / sales, and I am yet to get my macbook back.

They then informed that their server is down and that they cannot give printed invoice and will give manual invoice. I refused.

I was waiting for laptop delivery since morning. Since morning, technician informed that he is coming. in the evening, he informed that he has reached near my house but that he has brought the wrong laptop and hence will not be coming today! This is very hard to believe !

ETechies = incompetence ! This is an irresponsibly run startup! I expect more for my hard earned money!

Do NOT Opt for their service.. most Disappointing.. My Toshiba Laptop's monitor panel and hinges were broken.. and i gave it to them with the 3000 annual plan.. i was assured i would get the laptop bak within a week.. 5-7 days.. i call one week later .. they tell that the parts are not available and will be arriving later that evening or the next day morning.. i call 2 days later same answer.. i call the next day.. he says 3 more days.. 2 weeks up.. i call this time.. they tell they're not getting the part.. and can't keep the laptop for over 20 days.. so they'll be returning it in the same condition i gave it.. i ask for a refund.. they tell they're gonna return only 2300.. the guy says the 700 Rs is for diagnosys and analysis of the laptop.. BULL .. Worst frickin experience EVER.. Never opt for ETechies.in .. Fraudluent company .. contact me a pavanram.[protected]@gmail.com if you have any queries..

I had worst experience with eTechies.in. They charged me 1500 while taking my laptop for repair. After 15 days, they sent back the laptop telling that they are not able to identify the problem. The worst part is they charged me Rs800 just for carrying the laptop to their service centre and returning back. Also the funnier part is when they first contacted me, the person was so humble and was talking in fluent English whereas during delivery when they told that they are not able to repair but still will charge 800, the guy does not know Hindi or English so that I cannot argue.
Request ALL not to avail there service.

Dear Nemmy,

Extremely sorry to hear that you had a bad experience. We have noted your complaint and will revert to you soon. Can you give us the email ID or order ID?

Regards,
Team Sulekha.com

I also found etechies are actually fraud. There was problem in the display of my dell studio 1558. Earlier they said it is because of hardisk not functioning so they charged me 5600/- .After few days i faced the same problem, then they said it is because of chipset got burn so they asked me Rs 4500/- .But after few days they said that chipset replacement will not work, they need to replace the motherboard itself.so i need to pay Rs 9000/-. I have simply asked them to return my laptop without repair.They just know to collect amount and replace the parts. They know nothing about repair.Anyone who is reading this, please don't believe in Etechies or you will definitely pay the price.I advice you to renew warranty with the laptop manufacturer rather than with these third party frauds.

When I first read so many comments, I thought the competitor company may be writing all these non-sense. So I decided to give a try. I gave my office laptop Lenovo. They said Rs.1800 service charge. It was for display problem. It was working on external display though. They said we'll fix the BGA issue. If it needs replacement, we've to pay extra. But u have to pay that Rs. 1800 however. I said, why 1800 if no service is done. So that guy tols I have to pay 500Rs. for his visiting. I said no point talking to u guys, just take it & get it repaired.
They said 6 days. I waited till 10 days, no response. I called up, they said some strip problem, they r waiting for replacement. Then after 2 days they said, it was some IC problem. Then after another 3 days, they told power supply problem, so they have to change the mother board.
I told them return the laptop. But they are saying I have to pay Rs.1800 as service charge. But for what joy? They didn't do anything apart from keeping it there was 15 days. Why should anyone pay. I'm yet to receive my laptop. I will really not pay a single rupee. I hope they return it. If not, I have to pay Rs.1800 for my company.
I wish all the companies like Justdial should remove this company from their listing. Never suggest them to any customer. Frauds.
Don't take chance at all. I'll post reviews after I receive the laptop.

Ok contd. from my previous post. Yes as expected, these fraudsters didn't give back the money(Rs.1800). They said that is there company policy & they can't refund it back. Real fraudsters. Actually before this I had given it to another service center. They said it was display problem & it needs replacement. But these guys said motherboard replacement worth 10k.
Now I know how these guys work. They charge 1200 or 1800 to every customer, just keep the system in their place for 10 days & say some huge problem. Majority will opt to take back the laptop without replacement. These frauds get this 1200 just for doing nothing.
Actually these guys are doing fraud in a legal way. Its just like any chit fund guy taking our money & running off. This company takes money & does nothing, simply tell some replacement, which most will say no & keep the money.
I think we should blow the whistle before many more get cheated.
Fraud, Fraud, Fraud, Fraud, Fraud, Fraud, fake, fake, fake, fake, fake, fake, fake, fake, fake, fake, fake, fake, fake, fake

eTechies are the most trained professional cheaters I have ever come across. They have returned my working laptop after replacing the processor and display card in non working condition. To collect the laptop they came within two hours. But to deliver it back I had to call them at least 30 times. Later when I took the laptop to the authorized service centre, they informed me that the genuine parts are replaced. I wish I could have gone through their reviews online before giving them my laptop. When I read the online reviews and complaints, I could relate to them. I had gone through the same ordeal. My ignorance had cost me Rs.16, 000/-. All the affected people should come together to take initiative to close down such ventures so that innocent customers are spared from fraud.

etechies collected my laptop stating authorised service providers of HPDV6000, the display was not there and it happened overnight. Every thing else was functional as the site engineer collected saying it a motherboard BGA issue. when i got it back some keys were not working and the etechies are not ready to listen to it,
At the time of picking these were sounding very professional but not actually after they collected the device.
There was a delay in delivery
there was a delay in updating the customer about the problem.
there was no problem in the motherboard (as suggested by site engineer), they told me it was working well when the motherboard was cleaned and fixed back.
Not ready to provide solution to my problem where my laptop is just 2 years old

I too had a very bad experience with them. Simple problem of laptop heating up wasnt resolved after i spent 4000/- and i am back to square one. The company/team is really incompetent is resolving anything and i only think they are interested in collecting more money for parts and service which itself is pathetic.

I also have bad experience with etechies. They say they do chip level repairing. They return product by dong a merely cleaning job. And later they say, the part was not reparirabla nd have to replace and then ask for high amount, which is just unacceptable. Never get in to the chakkar of etechies.

the most disgusting service i have ever experienced !

These people took my laptop with the commitment of sending it bak aftr 3 days.. and ended up sending it after 8 days...!
The ppl at the customer care are a bunch of dumb who dont understand the issue and keep on repeating the lines that they are taught.
GIVING THEM MY LAPTOP WAS THE BIGGEST MISTAKE OF MY LIFE !
For evry other issue the demand replacemnt of parts instead of fixing them ...

Etechies = Bunch of soopa dumb !

yes they are just wanted to make money nothing else, they have made survey how many peoples in city wise & calculated how much we can earn there main concentration is to collect one time service charge as much as possible just to support they have opened service center not to repair & i believe you know the guy who they are sending to your door step is main concern is to collect money they keep on following with filed guy is the money collected & keep moving him so rudely as much as impossible. they cheating there employees itself they never bother about any customer, better some one needs to wake up & stop these guys cheating more people sucks money from innocence. they purchase the parts in local market & sell them in more than the double price. they have team to wash head & convince. this is how they are cheating & making money, better some one needs to wake up & stop these guys cheating more people sucks money from innocence.