[Resolved]  Ezeego One Travels And Tours Pvt Ltd. — Ezeego1 - ICICI Cashback fraud - cheating people

I had tried to book a ticket on ezeego1.com on October 30,2007 . The ticket was for Mumbai to Kolkatta on Nivember 17,2007 and return from Kolkatta to Mumbai on 20th November 2007 for two adult and one child. The Booking reference Number EZR[protected]/A . The invoice for the same charged my card with Rs 23,723 on my ICICI credit card

I did not received the complete reservation of the round trip that I had booked. I immediately wrote to them that I have not received the complete booking of the tickets so cancel the bookings . I received a confirmation that from ezeego on October 30 itself that they acknowledge the receipt of my cancellation as per details that my transaction ID was 290906.(enclosed)

I then tried to get in touch with Ezeego at [protected] ( no one picked up) [protected] those numbers were unreachable. I then tried 28529309 where I could reach Ms Mansi on 30/10/2007 at 4:10 PM to inform her that my card should not be charged as I had received an sms that my card has been charged. She said all the people are busy and her customer service representatives shall be getting in touch with me shortly.

Then I called ICICI Bank credit card department 28307777 spoke to Ms Subhada of ICICI and she said that she would keep my complain in the computer and as it was not reflected in my statement the dispute could not be raised. But she assured me the necessary action to stop payment for such transaction was done.

Thereafter I went out of station and when I checked my credit card account to my surprise I found the amount 23723 was charged to my card and so I tried to call the ezeegoo and reached same Ms Mansi at 28529309 at 10:45 on 12/11/2007 and she again said she cannot transfer nor give me the number to any responsible person. And that I should leave my name and number and someone will get in touch with me I kept my name and number and no one got in touch with me.

I then spoke to ICICI bank I spoke to Mohit, Amit who heard my request and said I would be forwarded to supervisor on one occasion I was even connected to the supervisor but before I could get a satisfactory reply the phone got disconnected. Then I spoke to Kamini at around 11 who connected me to Rahul of chargeback department who generated a dispute number SR 44358521 and asked me to fax the request for raising a dispute at Fax no 66466683 . I asked for a phone number where I could confirm if the Fax has reached , He said that The OK receipt of the fax was enough.


In the mean while I received a mail from ezeego saying I had to personally cancel the tickets and that would be possible only 2 hours before the flight and I would be charged 500 for each cancellation. I had received a confirmation of booking from Mumbai to bhubaneshwar but I had booked Mumbai to Kolkatta and Kolkatta to Mumbai.

I request you to kindly ensure that since the tickets were not booked not to pay ezeego any money and not to charge my card. First I was not provided the booking as was raised in the invoice and confirmed in their website and then I have valid cancellation receipt on the same day of cancellation acknowledgement on October 30,2007 on 3:23 PM from [protected]@ezeego1.com

I am enclosing the following details

A: The Invoice of Booking Mumbai Calcutta Calcutta Mumbai : Advance paid 23,723- Booking reference EZR[protected]/A

B : Cancellation acknowledgement to Booking reference No EZR[protected]/A

Kindly understand I am feeling extremely harassed, agonized and mentally stressed as I cannot get any answer to what is happening to my Rs 23,723 charged to my card and I have not received the tickets.

Kindly ensure my credit card is not charged for an amount that has been debited without receipt of the tickets that I was supposed to receive and travel on.

Yours sincerely,



Sudipto Bhattacharya

That was after 361 phone calls to ezeego and 118 phonecalls to ICICI after getting nowhere I started mailing at [protected]@icicibank.com,[protected]@icicibank.com and [protected]@icicibank.com. Then the ICICI Bank machinery started to roll. ICICI Told me not to worry my card will not be charged to the extent of 23,273 for the tickets, that was the first solace. They called up and gave me the address of gaurav.[protected]@icicibank.com I constatly emailed the updated version and finally one day before my trip was scheduled the EZeego persons started to call and they said they will not be able to give the refund, so though I was not mentally prepared to travel after I had known my tickets were not booked the only option I had was to travel so they said they would bopok my tickets. They said I had to pay fuel surcharge of another 450 Rs and said if I agreed to pay such a sum will they be booking my tickets. I was forced to pay another Rs 450 and they booked my tickets this time and they mailed the e tickets. If KVK has to intervene for every ticket I wonder if this is a good option.

When I travelled next I booked with Travel Guru and cleartrip bopth the experience were plesant. Travel guru reservation failed but the phone call through theit BSNL tool free number required less than 3 minutes to contact their agent and my ticket was done in 2 minutes so the moral of the story is AVOID EZEEGO1. If you are not persistent their intention is to cheat you.

The same thing happened with me when i booked a ticket from mubai to kolkata on 11th April2007. the payment was through credit card. but after 10 minutes i had to cancel my plan to go to kolkata so i returned the tickets then and there to the same airport counter itself.

i was surprised to know that when i checked my credit card account the ticket amount of Rs 5341. was charged to me.
i immediately called the citi bank call centre and inform them about the same, i was told that the amount will be adjested accordingly. i dont need to worry about that.

the thing which bothered me later was the bill payment message from citi bank. i was surprised, i called the centre again and they then told me to send them the details of the ticket cancellation by fax and a letter attached for the cancellation of ticket.
i sent the fax 3 times to them after which i got the confirmation from the centre that they have recieved it.

its is almost a year that i have not got the amount adjested and whatever the bill payment messages i am getting are including the ticket amount. DO CITI BANK HAS ANY RESPONSIBILITY TOWARDS THIS PROBLEM. I am not happy with whatever is happening with me. i asked to cacel the card but i was told that if the payment is not done, i can not cancel the card.

one thing i was told recently that the fax i have sent, it was sent 5 days after the due date. but can you tell me that
why should citi bank charge me the full amount if i send the ticket details after due date?
I hope to recieve a response from the concerned department.

Ezeego1 travels 7 tours — amount Debited but no issue of ticket

I wanted to book a ticket 30th Oct. for 20th Nov.2008 from Mumbai to Banglore By Kingfisher red airline on ezeego1 website
After i paid the money through my C.card the transction show as fail but my card was debited for the ticket amount of Rs 3778/- & i did not get the ticket, i informed to there customer care no on phone
even though Amout was debited & Traqsction fails, but it does not show on there web pages about this failur trasction & there is no resonse from ezeego1 travels & tours

This is to inform you that, I am Ashvin patiidar. I am an ICICI bank credit card holder since dec-2007. My card type is Titanium card. My card no is [protected].

at 17-Apr-09 some online transaction was made by some other person I don’t know who is this. This is fraud case. Regarding to this matter I have already informed to ICICI executive officer.

The person tried to made two transaction one is for Rs 12884/- which is succeed and other one for Rs 17730/- which is declined due to insufficient to available credit limit.

Date of Transaction : 17-Apr-09
Transaction type : online
At : EZEEGO ONE TRAV.
Succeed transaction : 12884/-
Declined transaction : 17730

This transaction was not done by me so please immediate take an action.
I have informed to ICICI executive officer about incidence and complaint no is[protected].
And I have also fax this complaint to ICICI bank dispute department.


Regards Address
Ashvin Patidar - Jai Gaytri co. housing society
[protected] A-wing flat no 401
[protected] Mumbai400081 mulund-East

Ezeego one tRAVELS — Credit Card Fraud

A similar fraudulent transactions to the ones in the other posts has occurred where a false payment of Rs. 7612 in the name of Ezeego Travels from my credit card. Please be wary of this company.

Suddenly, on 30/12/2009, I started receiving sms from my credit card company ( As part of transaction alert) that my card has been charged with a host of transactions from ezeego one travels and tours. These are various transactions ranging from Rs 3000 to Rs 18000 which I never did. I also previously had no dealings with this company for anything. so only way that the creditcard information could have been got was through fising or hacking. Definitely this needs further investigation from the authorities.

Hi in my icici credit card also i wondered after seeing my statment. the card limit was 50, 000 and the statement came for 49, 875 rupees. somebody did shopping through this ezeego travels nearly some 40, 000 which i never did and i never heard about this ezeego. This really needs very much further investigation. If anybody booked tickets i guess authorities can easily catch them on whose names the tickets have been booked.

WHATS EZR MEANS?