Flipkart Complaints & Reviews

Flipkart.com is providing third class service to the customer i have ordered a screen guard for my mobile and paid money thru debit card, and they were going to ship the product in 3-4 business days but its more than 20days and i haven't received my product..... so if you can please help me for the same
email add: [protected]@gmail.com

We had purchased one Samsung 3d HD Plasma TV 43 inches PS43D490. Billed on 21/12/2011 and delivered on 29/12/2011 by Flipkart.com worth Rs. 40890

It is covered under their declared policy of 30 day replacement guarantee.

We have been trying to request them for a replacement before the expiry of the 30 day guarantee time. But, they are delaying it on one pretext or another. We fear it is a ploy to beat their 30 days deadline and then back out on the pretext of 30 days being over.

We request honour of their guarantee.
Order ID: OD[protected]
Neelam Jain

I placed an order at Letsbuy.com. Order number LSB-719873. The offer was for an LG 32 inch TV along with a free Reliance DTH. The TV was delievered on time on the 23rd of December but the tv stand was missing. I called Letsbuy and they said I need to contact LG. I called LG and they said I need to call a local LG service center in my locale. I called them up and they said the part that is missing does not have a product code and it is something that can't be ordered.

I then emailed Letsbuy and LG on Jan 15th, asking them what can be done for this, no response so far from letsbuy. I did get a call from LG though, and they were helpful in suggesting that I mount the TV to the wall but ordering for a new stand will take time and also I need to pay for it.

So far no contact from letsbuy at all regarding the missing part or the Reliance DTH that was promised during purchase.

I Request everyone to not buy anything from Letsbuy.com....they have very poor after sale service...

I received broken heater on Jan 9, 2012...i logged the complaint same day but till today Jan 20 nothing happened nor i received call from them...Customer Care do not share their supervisor's number neither senior's no mentioned in their site Letsbuy.com.

So there is no way to esclate any problem with senior and customer care is not paying any attention whether the customer is disappointed or not.

I have very worst experience with them and i advise to everyone to not buy anything from their website otherwise you will be cheated like me..

Thanks,
Krishan Chadha

Placed an order for "LG GL-308VSX5 Refrigerator” from flipkart.com on 9th Jan, 2012 (OD[protected]). Complete silence from them till today when i receive an email from them telling me the fridge i want is out of stock, and i should purchase an alternate fridge!!!
Forget about COD delivery within 4-6 business days, it took them 9 days to figure out that the item was out of stock!!! Too many things are way too wrong here:-

1. 9 days to realize Flipkart does not have the product in their inventory
2. No courtesy phone call, just an email from Flipkart saying buy something else
3. The Flipkart recommended fridge does not even have the features I need

Best of luck for people who shop with them...my advice, do not order if you need the product in a month or so, Flipkart generally would need that much time to deliver it

Hi All,

To share my experience with all you guys, pathetic customer support, no responsible person who can resolve customer problems, every executive will tell you to wait for another 4-5 days and no one turns back.....

Note: When you receive your product tell the delivery boy to wait until you open the box double check if all the items are available in box and then tell him to leave. If you don't do that and if anything is missing you will be pissed off following up with these guys talking to 10 different executive with 10 different commitments in every 10 days.

My order no is OD[protected] it's been 45 days I received the product, some items were missing in the box since then I am following but haven't yet received my item. My missing items price might be around 150/- wherein I have spent more than 150/- calling these sick guys.... and banging my head in front of donkeys who will only shake there heads and no movement.

Just be careful before buying!!!!!!!!

Anyone else who had such a pathetic experience... Please share

Hi,

I made an order for a Samsung Omnia W on 29/12/2011 on letsbuy.com. The order no. is LSB-753756. the purchase option chosen was EMI with ICICI credit card.

I received no updates on the progress of the order and it remained in processing for a week. I contacted customer care several times. Each time they used to tell me that they are having technical trouble and cannot give me an update on the order.

finally on the 06/01/2012, I decided to cancel the order and buy it from a local store. so i sent an email to them at [protected]@letsbuy.com asking for the sam. Seeing no response during the day i called up their customer care on[protected]. I spoke to a man who told me that he regretted the delay and he understand my situation. He said he would cancel the order and send me a status in two working days, and the refund would be made in 21 working days.

however, on the Jan 9th , 2012, i received an email from letsbuy informing me that the product has been shipped partially. the free accessory that they had promised on the website was not included. I called up their customer care, and this time they are back to their usual tricks. It seems they are having technical trouble and cannot give me an status on the order and why the order has not been cancelled.

I have already bought the mobile from elsewhere, and i do not want their dispatch, which i could perhaps not accept, so it would go back to them undelivered. I used my friends credit card for this purchase, and it seems the amount has already been given to letsbuy.

Letsbuy are so unresponsive and seem very dishonest and reckless the way they treat their customer.

I am really worried as to how deal with them to get my money back..

I had purchased an mp3 player from Letsbuy.com on the 9th of December. I got the product within the promised time of 3-4 working days.

The product turned out to be defective as it only performed the function of a flash drive(file transfer to and from the device, no mp3 playback). The device would apparently charge but was completely incapable of playing back mp3 files.

The product was a Disney Mickey Mp3 Player, Lime (Manufactured by Iriver).
I immediately contacted their Customer Care and they refused to do anything without a DOA certificate issued to me by the company. I told them that there weren't any Iriver Service Centres anywhere in Kolkata to which they agreed to replace the product by the 13th, which they did.

The product reached them by the 14th and all follow up (absolutely all of it, no exclusions) was initiated and continued by me. The replacement product reached me on the 4th of January. This replacement product was also faulty and surprisingly, had the exact same problems. The 2 faulty products even shared the same date of manufacture/import - (Feb, 2009).

Now, I have been mailing them almost every day, for the past 5 days without so much as an acknowledgement from their end and am therefore forced to reach out to this forum hoping for some assistance and support in the matter. They sent me one mail; again asking for a DOA certificate, so here I am.

Any suggestions?

Thanks,
Akshay Dongre.

I ordered a headset worth Rs.1710 through letsbuy.com with orderId: LSB-690624 on 5th december 2011 with full payment and I cancelled it on 10th december 2011. It has been almost a month after that, but i haven't received any refund from them. I'm really frustrated with their service.These people are thieves.

Dear Sir/Madam,
I have ordered a mobile phone, Karbonn A1 from Letsbuy.com Order no- LSB743807, on 25/12/2011. I paid the price by net banking and after i paid the price i received and order confirmation email. Bt till now (29/12/2011 1 PM) I have not yet received any shipping details of the product. The delivery time of the product is 2-3 working days. I admit that 25th dec was a Sunday. But 2 days have passed and d product has not been shipped so how can it be delivered to me in 2-3 days? Also I had called the customer care of letsbuy 1 hour ago and she told me that she has forwarded the complaint to the concern department and it will call me back in 48hrs. I don't think it will call me, after reading other user's experiences.
Therefore, I request you to please see about this and resolve the problem........

sir,

I am Antony Varghese from Ernakulam City . On 25 /12 / 2011 using my ICICI Bank Credit card , me purchase 2 products from Letsbuy.com details given below :




S No. Products Cost

1 1 x Genius Headset HS-300I 399

2 1 x Orpat OPF-3227 Pedestal Fan 1,833

Total: Rs.2,232

The complaint is that in Letsbuy.com site , Orpat OPF-3227 Pedestal Fan MRP shows that Rs.1930 / - and 5 % discount so total Amount will be Rs. 1833 /- for Orpat OPF-3227 Pedestal Fan. Today (28/12/2011) I received the Ordered Product with Warranty card and bill . Unfortunately in the bill, the Orpat OPF-3227 Pedestal Fan MRP shows that only Rs. 1830 /- Inclusive all taxes.

It means LETSBUY.COM gave me the false details and they cheat me...

I lost my cash due to the false details give me in the site LETSBUY.com

I attached more details for further enquirers .. Please gave me needful answer .
the below is the order confirmation from Letsbuy.com "

Dear ANTONY VARGHESE,

We thank you for placing an order with www.letsbuy.com Your Order ID is LSB-744046.We have now started processing your order. The details of your order are as follows:

Payment method: Credit Card Payment Status: Ready to ship
S No. Products Unit Price Item Cost
1 1 x Genius Headset HS-300I 399 399
2 1 x Orpat OPF-3227 Pedestal Fan 1,833 1,833
Total: Rs.2,232
SOLD TO: SHIP TO
ANTONY VARGHESE
PALLATH HOUSE , PIPELINE ROAD , PALARIVATTOM PO
[protected]
ERNAKULAM
Kerala-682025
India
ANTONY VARGHESE
PALLATH HOUSE , PIPELINE ROAD , PALARIVATTOM PO
[protected]
ERNAKULAM
Kerala-682025
India
[protected]@gmail.com
Meanwhile you can track the progress of your order by clicking on the My Order link on your personal My Account page after login.

For any queries and details please get in touch with the letsbuy Customer Support. We will be glad to be of service.

Best Regards,
Letsbuy Customer Support.

Your feedback is valuable:

Click here to share your shopping experience with us and help us to serve you better.
Contact Customer Service Send Feedback to: Write To Us
All days : 24*7
phone: +[protected] [protected]@letsbuy.com eTree Marketing Pvt Ltd.
Plot No.10
Phase IV, Udyog Vihar
Gurgaon- Haryana
PIN: 122016



Regards,

Antony Varghese
ICICI BANK Ltd
+91 [protected]
+91 [protected]

I had purchased a Samsung 40'' LCD TV LA40D550K1R ( Order #: LSB-653921) on[protected]. It was supposed to be delivered within 10 working days. It has been around a month now and still there is no sign of the TV. It was shipped via DTDC on the 10th working day, and is yet to reach my home. DTDC has held the courier due to missing invoice in the package. Seems like letsbuy has no experience in handling interstate packages.

The package was held up on13th Dec due to the missing invoice and letsbuy did nothing about the same, eventually when I called them on 18th, was informed that a complaint needed to be raised against DTDC to get update on the issue. THe callcenter personnel asked me to call back on 20th to get the status. There was no proactive assistance provided by the rep, even after me insisting they should be the one calling me back.

THIS IS THE LAST TIME I WOULD TRUST LETSBUY. NEVER AGAIN, WOULD ALSO ADVICE OTHERS TO TRY AND AVOID THIS COMPANY.

I am yet another unfortunate customer of letsbuy.com. I have ordered a Samsung Star II Duos for my sister on November 17th. The promised delivery date was 3-5 days. When I called them after 5 days they told me that the product is currently out of stock and the delivery will be made within 1 week. But after a week when I called them they told me that the product will be dispatched within 48 hours, I waited but after 48 hours they told me to wait another 48 hours. Now after 3 days when I called them I was told that they can't guarantee nothing, of the delivery time.
How could these stupid online company stay in business with this an irresponsible crew.
If you check the attached image you can see the details.
My Phone number is [protected]

I have ordered for a samsung laptop 2 weeks ago.
But i have not received the product till now.
The customer care is also not reachable.

Dear Sir & Madam
As per your shocking demands of further demands of Bank Statement form the SBI Debit Card buyer from Fliplart on line shopping mart & its official , I am forwarding the same for your kind attention in attached scanned two files herein, as passbook-face & passbook-statement. for viewing of Shobha G, Flipkart Customer Support, "The Online Mega Store"


Regards & thanks, from Pijush Ghosh,
Fl# 515-C, Ballyganga, 398/1, G.T.Road.
P.O.Bally, Dist-Howrah,PIN 711201.
e-mail - [protected]@live.in
(Near Bally Bazar Bus Stp.)
Ph#[protected];[protected], W.B.

Dear Sir/Ma’am,

Order ID: OD[protected]

Thank you for shopping with FLIPKART.Com!

You have used the online payment option while placing this order. The payment portal has set aside your transaction for verification purposes. This may be due to some incomplete/ incorrect or invalid data that may have been submitted by you, causing a mismatch in the payment portal system. Kindly send us a copy of your latest bank statement which you used for the transaction. This needs to be forwarded to the payment portal for verification purposes. Please be assured that your statement would be strictly kept confidential.

P.S: Please be informed that we require the documents requested within 24-48 hrs, failing which we will proceed with cancellation of the order.

We would greatly appreciate a quick response from you.

Please call Flipkart Customer Support at[protected] if you have any questions.

Regards,
Shobha G
Flipkart Customer Support
"The Online Mega Store"

Ticket HistoryShobha Gowri (Staff) Posted On: 18 November 2011 02:17 PM
[protected][protected][protected][protected]

Dear Sir/Ma’am,

Order ID: OD[protected]

Thank you for shopping with FLIPKART.Com!

You have used the online payment option while placing this order. The payment portal has set aside your transaction for verification purposes. This may be due to some incomplete/ incorrect or invalid data that may have been submitted by you, causing a mismatch in the payment portal system. Kindly send us a copy of your latest bank statement which you used for the transaction. This needs to be forwarded to the payment portal for verification purposes. Please be assured that your statement would be strictly kept confidential.

P.S: Please be informed that we require the documents requested within 24-48 hrs, failing which we will proceed with cancellation of the order.

We would greatly appreciate a quick response from you.
Please call Flipkart Customer Support at[protected] if you have any questions.

Regards,
Shobha G
Flipkart Customer Support
"The Online Mega Store"

Dear Sir
i purchased one digital camera from letsbuy.com in the first week of nov 2011 i.e on 2 nov 2011 and the delivery was delayed. after that I wrote an email to them on 16 Nov 2011 for the timely delivery of the product and they told that that it will be delevered within 24 hrs. For the same I called many times to them and each time it took 30 mins to connect to them. After that i recieved an email very aptly not mentioning the sender email id using some snipper tool. the email mentioned as recipient and sender email id as my email id it self. Th email is as follows at B. Question arises here how thet got my all previuos details where i have filled complaints for the products with different companies. They have accused me mad and said i should be jailed. If they are able to extract this informatio it means they are hacking in to our email account.This is a seriuos crime. I will request you to kindly look in to the issue so that customets are not being cheated, abused and harrased by this new online shopping sites.
thanks and regard
Pradeep raj singh
***************************************************************************
B. Dear SINGH

YOU HAVE FIGHT WITH ALL THE SERVICE PROVIDERS. THEY ARE AS FOLLOWS:

IN CASE OF MARUTI CAR_FORT POINT
IN CASE OF DATA CARD_RELIANCE CONNECT
IN CASE OF CYLINDER_URJA GAS AGENCY

THIS PROVES YOUR BASIC NATURE OF FIGHTING WITH PEOPLE. WE REALLY WONDER HOW YOUR FAMILY MEMBERS TOLERATE YOU .WE THINK THEY MAKE YOU FOOL AND SPEAK GOOD ON YOUR FACE AND BAD BEHIND YOU.

YOU NEED TO BE PUNISHED BY POLICE AND SEND TO JAIL.YOU ARE MAD. CONSULT DOCTOR IMMEDIATELY.WE THINK THERE IS FAMILY HISTORY OF MAD PEOPLE IN YOUR FAMILY. THIS IS HEDIETARY PROBLEM.GET TREATED YOURSELF AND BE HAPPY.

THANKS AND REGARDS

TEAM LETS BUY.COM

THIS IS SYSTEM GENERATED MAIL. PLEASE DONT REPLY TO IT



On Wed, 16 Nov 2011 21:18:57 +0530 wrote
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Do what you can do? We dont care.You are ugly old man, who just know to fight with people.You are mad.You really need to visit your doctor urgently.
>

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regards
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Lets buy.com
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On Wed, 16 Nov 2011 15:00:23 +0530 wrote
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>Dear Sir
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Kindly note that order no . 573750 placed on 7 Nov 2011 by me is yet to be delivered. Courier company is fraud and keeping my product undelivered with them. Kindly resolve the issue and for your information i will surely give a review on variuos sites that you poeple just cheat by taking order and not delivering them on time. If required I will approach Consumer Court against you, couried and the bank involved.
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thanks and regard
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Pradeep Raj Singh
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I have ordered a external hard disc (Make: Adata; Model: ASH 93-500GU-CBK; Capacity: 500GB) on 10/11/11 at Flipkart.com and its reference id: OD[protected]. Payment of Rs 3730/- is also made through net banking to the online seller. But they did not delivered my order till now. just i got the order confirmation through mail and its screen shot detail is attached with the compliant. So please kindly need your help to get my ordered item.
With best
M Sathiyamoorthy
Dy Manager-Mechanical
Thriveni Earthmovers Pvt Ltd
Opp Joda Cinema Hall
Joda-758034
Keonjhar (Dist)
Orissa
Phone: [protected]

Its really surprising how letsbuy treating its customers and taking care of logistics.
Ordered a coffee machine on 6th November, no response till 14th Nov.
(it was mentioned in the product details, that DELIVERY period is 2-4working days)
After a sour mail on 14th to letsbuy, my order was finally shipped on 16th nov.
And today, 17th nov, i get a mail from letsbuy that, delivery failed because, consignee was not available.
PLEASE NOTE:
I was home since yesterday dint move out atall, AND... I guess if there were intentions to deliver the order, then the designated courier person should have placed one call on the number provided to find out about the address or availability....
Its surprising to see such response in today's competitive market.



Siddharth Gupta
[protected]

Hi,

This is regarding the very Bad delivery at LetsBuy.com (Etree Marketing Pvt. Ltd., C/o HVOC, Plot No. 64/69, CWC Premises, Near Kirti Nagar Metro Station, Kirti Nagar, New Delhi - 110015).

I ordered a Samsung 32'' LED TV UN32D4000 on[protected], Order No LSB-7925840 through my credit card (Transaction Id: 4249050).

Till today[protected], this is not even dispatched from the company end. I'm following them since 22-10-11 and even after making 20s of calls, I always get a same standard reply that please wait for 24-48 Hours, we'll get back to you.

They are playing with my money and now they are saying that the Product is out of order. But when I'm checking on their site it's available and they are accepting the new Orders for the same product.

I've sent them many mails but every time I get the same standard reply that they are looking into this on priority.

But they are hardly doing anything, I raised the matter to the 60+ companies employees including the founder n CEO Hitesh Dhingra too, but all in vein.

Thanks,
Rochan Agarwal
Gurgaon

Hi,

This complaint is with regards to the order mentioned below:

Order ID: OD[protected]
Item: Belkin F8N575qeC02 For 10.2 Inch Netbook Laptop

I placed the oder on 12th Oct 2011 and got the intimation that the product will be delivered in 4 business days. but a week passed and no info from Flipkart so I sent an email to flipkart enquiring about the order. I got a response that the product was out of stock so the delay but nobody bothered to inform me about the delay. Anyway they shipped the product to me after a week of placing the order and was recieved 10 days behind the original delivery date. I got the delivery and was happy but to my surprise the bag as mentioned on the website is for 10.2 inch netbook and my 10.1 inch netbook does not fit in there.

So I contacted Flipkart again and they asked me to take a picture showing the netbook does not fit in and send to them. I did the same and again 4 days passed by and no info from Flipkart, Hence I called back again and sent an email.

I got an email back after 2 days asking for the photos again as they dont seem to open the pictures (Technically Challenged Staff).

Hence I sent the email again and got a call from an executive after 2 more days stating that the reverse pick up will be done in the next 48 to 72 hours between 14:00 hours to 18:00 hours But do not give me proper info on which day the reverse pick up will be done. So for 3 days I had to wait for the Flipkart executive to show up but no one showed up. Hence I send another email ( I dont have any better work to do) and continous calls to Flipkart and again got info that the reverse pick up will be done in the next 72 hours and max by 18:00 hours on 16th Nov 2011. As I write this compaint it is 18:30 Hrs on 16th Nov and no info from Flipkart. Anyway I have sent an email again to them and I will wait for another promise from their side which I am sure they are incompetent to fulfill.

Now I feel that Flipkart is not interested to take their product back and are happy to digest my money by making me go around and making false promises.

I will never reccomend flipkart to any of my colleagues, friends or even to enemies.

they have given me horrible time and they continue to do so.

Is there someone who can take note of my frustration and do something to have Flipkart take back their product and give my money back.

Regards,

Manoj and Chaithra Dalal
[protected]