[Resolved]  Freecharge.in — recharge not successful

Address:Jalandhar, Punjab

i am varun anand was trying to recharge my mobile no [protected] vodafone with Rs 50 through freecharge.in with ccavenue payment gateway but the recharge is not successful and money is debited from mu account no i.e[protected] SBI Account no.please refund my money.thanks
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Sep 29, 2016
Complaint marked as Resolved 
Verified Support
Apr 09, 2012
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Greetings from Freecharge.in

Your transaction against order id : 13092265 was unsuccessful due to some technical error.

We have issued refund instructions to the payment gateway today.

Depending upon the turnaround time of your bank you will get the refund automatically into your account (ideally the banks take 4-8 working days to process the refund)

We value your relationship with us and would request you to wait till then. Please be rest assured that our team is continuously following up on this.

Assuring you of best services at all times.

For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you.

http:/support.freecharge.in

Once you submit all the details, your query will be addressed with in 24 hrs.

Regards,
freecharge team
www.Freecharge.In
happy freecharging!!!
Complaint comments 

Comments

Dear All


I had recharge with 74 Rs from Freecharge.com. but recharge not successfully and i have also complain to free charge.com but not response from freecharge side. payment had been dedicated in my Account. so please refund ya again same recharge in my number. asap. Details are below;

My Number= [protected]
Order No. FCVW[protected]
Cheque Ref. No=[protected]
Date= 8 Dec 2014

Please check this issue and resolved it asap.
i recharged to my airtel num amount got deducted but recharge is not successfull. this is second time happening to me.please give me solution.
please find solution for my problem.
my contact number [protected]
this mobile recharge not successful Amount 320
I had recharge with 320 Rs from Freecharge.com. but recharge not successfully and i have also complain to free charge.com but not response from freecharge side. payment had been dedicated in my Account. so please refund ya again same recharge in my number. asap4550. Details are below;

My Number= [protected]
Cheque Ref. No= 21111
Date= 11 feb 2015

This is the first time when i have recharged from your website. The Money was deducted from my account. But the payment was not successful. Even if when I'm trying to call the customer care. The call ends with no response.
my recharge of 50 rupees on my airtel number [protected] through free charge was not successful while same amount was deducted in my j&k bank account, yesterday at 8.30 pm.
When I tried installing there was a msg saying payment successful, but there was no recharge made to my number, this is really bad that it should at least send a msg or something.but its appreciated if it is refunded to my account.

Wrong entry I'd number

Recharge Receipt from FreeCharge - Order Id: FCDA[protected].

My I'd number for : [protected].
But
I am recharge number mistake [protected].
Recharge amount Rs.500.

Please correct number [protected] amount credit help me sir
Please

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