[Resolved] Future Bazaar — Product not delivered | |||
Future Bazaar : Your order with Future Bazaar has been confirmed [Order ID: [protected]] Mar 19 Dear Customer, Thank you for your order. Received Rs. 308 on 19 Mar, 2012. The following items will be shipped: S.No Item Price Qty Delivery Amount 1 Yoga Mat, 61X173Cm, Light Blue [2568759] Rs. 179 1 Before 22 Mar, 2012 Rs. 179 2 3 Fold Umbrella for Men & Women - Set of 2 [2581790] Rs. 249 1 Before 22 Mar, 2012 Rs. 249 3 Vaseline intensive care healthy white skin lightening body lotion 300ml [2579482] Rs. 165 2 Before 22 Mar, 2012 Rs. 330 FBID order no. : [protected] I places this order 1 am 19March 2012. FB committed to deliver it by 212 Feb 2012. But they were unable to do that. It is not the first instance when they did such a thing with me. After many emails & phone call follow, I did receive any reply from FB. The status on quantum tracker courier service showed as DID NOT FOUND. I kept calling FUTURE BAZAAR and do not have any solution fr the money that I have already paid in advance. No apology call nor the product nor any refund. For four days there was no change in the status of tracking no. On confirming to QUANTIUM courier,they said the tracking number is invalid. when I again complained to FB ,they then tried to forward the issue THEY KEPT ON SAYNG that we are working and that I will receive a mail or call back soon but never received any . Earlier, prior to this order I received a quantum webcam (broken one) that too after long struggle. Again I called futurebazaar customer care,they told me to handover this product to nearest BIG BAZAAR outlet.they will send right one in replacement. I never received any response fr that too and finally after one and a half month I got the amount adjusted for a new purchase After so many hassles to reach customer care,I finally reached them and talked to Supervisor Aditya and then followed up with garishma and then syed emp id -185756 promised that I will definitely reve a call back on 27th march and its been more than 2 days – NO CALL NO SHOW FROM FUTURE BAZAAR (as expected from them When after talking to other Supervisor Grishma who committed that Mr. Aditya Pathak,Escalation Manager FB will call me by today evening. He also didn't turn up. I must say FutureBazaar have no professional ethics and commitment. its like andher nagari and chaupat raja. No one is responsible here. To Highlight here --- 1- I didn't received the product/refund on time and as committed. 2- When they said that they dispatched the product but actually it was not I HAVE BIG QUESTION..IS THIS THE STANDARD of THE FUTURE GROUP It should be matter of shame and atleast sum1 from higher management should realize that every time when I call +91-[protected],I have to wait for 20-30 min and then most of the time, the call is automatically disconnected. Further,I have to pay STD call rates for calling you guys. Till now I spent 2 times more the cost of product and the highest stressed time Think about it. This stressed situation not only wasted my energy but made me disappointed. ITS SHAME!!!!!.....if this is kind of services been offered by Mr. Biyani's Venturei AM IN MEDIA AND I HAVE VERY GOOD CONTACT IN ALL PUBLICATIONS ,CHANNELS NEWS,NEWSPAPER AND MAGAZINE.I WILL ESCALATE THE SAME AND GET THINGS PUBLISHED IF I DO NOT GET A REVERT TODAY. They have now removed a product from my shopping cart saying it is out of stock fr which I have received no refund and an additional rs50 has been added for no reason and just to highlight I have made advance payment for all transactions for last and all earlier ones. I also want that if you guys some shame left then for all these troubles, besides sending me right product/refund..you guys will have to compensate for the worst stressed moment I have faced. It has been a nightware since the day I first visited future bazaar site. Best Regards, Ravi Raman [protected] Raman.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Future Bazaar (Big Bazaar) — Items never received
Hi,I have ordered an car kit item from online shopping of Big Bazaar (www.futurebazaar.com) on 22 june 2008 for Rs. 2400. And yet still today date 11 july 2008 i have not received the items as they cheated me. I called on their customer care number[protected] many times and every single time i was told that " Sir the product is in shipping...and soon will be deliver to you". As i have verfied this from courier company also name Aeramax and they said " SIr there might be some problem with big bazaar(future bazaar) side." So now i got sick of this. So please do help me in getting my amount back along with all expenses occured while in whole process..
Thanks,
Anand Verma
[protected]
Dear All,
I would like to bring to your notice that india's well known brand 'FUTURE BAZAARC.COM', the online shopping destination is making fool of customers and running fraud online tranasaction ICICI account for transfering payment of products.Though my case is just of Rupees 178 only, but I its a case of breach of trust, credibility and faith in such top online shopping brands of india.
I placed an order for microsafe containers worth rupees 178 thru future bazaar and paid the amount in their specified online transaction ICICI bank account no.[protected] on dtd. 11.01.2011 but there is no product delivered to me. I made variuos reuest thru their cutomer care but they all turned waisted.My transaction details are as below:
ORDER NO. [protected]
ORDER PRODUCT: MICROWAVE CONTAINERS
TRANSACTION ID: IR05983913
Cutsomer care told me they have not received my payment. So i have sent an e-mail to their customer care ID [protected]@futurebazaar.com with bank statment copy clearly showing amount debited to their specified account from my account. But no reply from them till date.
One day I received a call from them that my product is outstock. so we are refunding your ammount back. Again till date no refund is shwing in my bank statement...
This all is showing how they are cheating people with fraud ICICI account.I am rtying to contact their top excutive so that thsi issue can taken care at higher level or in consumer forum..
If any one has any idea how to contact their top executive them please help or conatct me at below contacts:
Regards
Vijayendra Singh
New Delhi
Phone. No.[protected]
e-mail: v.[protected]@eil.co.in
I would like to bring to your notice that india's well known brand 'FUTURE BAZAARC.COM', the online shopping destination is making fool of customers and running fraud online tranasaction ICICI account for transfering payment of products.Though my case is just of Rupees 178 only, but I its a case of breach of trust, credibility and faith in such top online shopping brands of india.
I placed an order for microsafe containers worth rupees 178 thru future bazaar and paid the amount in their specified online transaction ICICI bank account no.[protected] on dtd. 11.01.2011 but there is no product delivered to me. I made variuos reuest thru their cutomer care but they all turned waisted.My transaction details are as below:
ORDER NO. [protected]
ORDER PRODUCT: MICROWAVE CONTAINERS
TRANSACTION ID: IR05983913
Cutsomer care told me they have not received my payment. So i have sent an e-mail to their customer care ID [protected]@futurebazaar.com with bank statment copy clearly showing amount debited to their specified account from my account. But no reply from them till date.
One day I received a call from them that my product is outstock. so we are refunding your ammount back. Again till date no refund is shwing in my bank statement...
This all is showing how they are cheating people with fraud ICICI account.I am rtying to contact their top excutive so that thsi issue can taken care at higher level or in consumer forum..
If any one has any idea how to contact their top executive them please help or conatct me at below contacts:
Regards
Vijayendra Singh
New Delhi
Phone. No.[protected]
e-mail: v.[protected]@eil.co.in
Dear Mr. Singh,
This is with reference to your order number [protected].
As discussed, I confirm having received the payment against the said order at our end. Unfortunately the stock for the ordered product has already been exhaust. We hence were unable to process the said order and cancelled the same at our end. The refund cheque for the amount charged to you has been dispatched via Aramex Courier Airway Bill Number [protected]. The tracking information may not be updated in real time and usually takes a day to become available. So, if you don't see tracking information, don't worry it will appear soon on www.aramex.com.
Let me assure you that the refund cheque will be delivered at your billing address by our logistic partners.
Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We ensure that all the order placed online are fulfilled as per customers satisfaction but occasionally an imperfection does slip by, as it unfortunately happened in this case.
I am extremely sorry for not being able to process your order this time and for the inconvenience caused to you due to the entire incidence. As discussed let me assure you that you are a very valuable customer to us and your satisfaction is what we aim at. As a testament to our appreciation of you as our customer, we are sending you a Futurebazaar discount coupon on your registered e-mail address. Request you to kindly redeem the same and give us an opportunity to serve you.
Best Regards,
Aditya Pathak
This is with reference to your order number [protected].
As discussed, I confirm having received the payment against the said order at our end. Unfortunately the stock for the ordered product has already been exhaust. We hence were unable to process the said order and cancelled the same at our end. The refund cheque for the amount charged to you has been dispatched via Aramex Courier Airway Bill Number [protected]. The tracking information may not be updated in real time and usually takes a day to become available. So, if you don't see tracking information, don't worry it will appear soon on www.aramex.com.
Let me assure you that the refund cheque will be delivered at your billing address by our logistic partners.
Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We ensure that all the order placed online are fulfilled as per customers satisfaction but occasionally an imperfection does slip by, as it unfortunately happened in this case.
I am extremely sorry for not being able to process your order this time and for the inconvenience caused to you due to the entire incidence. As discussed let me assure you that you are a very valuable customer to us and your satisfaction is what we aim at. As a testament to our appreciation of you as our customer, we are sending you a Futurebazaar discount coupon on your registered e-mail address. Request you to kindly redeem the same and give us an opportunity to serve you.
Best Regards,
Aditya Pathak
Futurebazaar India — Product not delivered
I had placed order for an item from Futurebazaar (ezone.futurebazaar.com) on 14th Feb,2011 which was scheduled to be delivered by21st Feb. The order no. is [protected] & the order is of a Mobile handset. It is 26the Feb today and I have got nothing in my hand. When I brought this to notice of their customer care, they told me that the package must be delivered within 25th Feb & failed to do it. I don't know what will be about my package but I can clearly tell you that "THEY ARE THE WORST ONLINE SHOPPING SERVICE I HAVE EVER SEEN". Pls. anyone wants to buy something from them, think twice before doing it. Dear Mr. Mukherjee,
This is with reference to your order number [protected] for "Motorola ZN300 GSM Handset".
I am sorry for the inconvenience caused to you regarding the delay in delivery of the ordered product. I confirm that the product under the said order have been dispatched from our end however regret to mentioned that the shipment was lost in transit by our logistic partners.
As discussed, I have placed a replacement order number [protected] from my end to be dispatched on priority. The product under the replacement order has been dispatched via Aramex courier airway bill number : [protected]. You may track the shipment on : www.aramex.com
Let me assure you that I am personally tracking the shipment till its final delivery and keep you posted regarding the status of the shipment.
The recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated. I once again apologize for the inconvenience caused to you in this regard and appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
This is with reference to your order number [protected] for "Motorola ZN300 GSM Handset".
I am sorry for the inconvenience caused to you regarding the delay in delivery of the ordered product. I confirm that the product under the said order have been dispatched from our end however regret to mentioned that the shipment was lost in transit by our logistic partners.
As discussed, I have placed a replacement order number [protected] from my end to be dispatched on priority. The product under the replacement order has been dispatched via Aramex courier airway bill number : [protected]. You may track the shipment on : www.aramex.com
Let me assure you that I am personally tracking the shipment till its final delivery and keep you posted regarding the status of the shipment.
The recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated. I once again apologize for the inconvenience caused to you in this regard and appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
Dear Sir/Madam,
I receive mail from future bazaar of daily deal offer on 06 May 2011, in which I tried to place order of Mitashi Wireless Headphones at an unheard price of Rs. 479 (Order Number is [protected]), but unable to complete the order through online because of some problem with Net Banking and Debit Card.
I talked on online chat for assist to place the order, Mr. Deepesh from sales come up with my details and failed transaction and said: (below is the chat conversation between me and deepesh)
Deepesh: Yor order number is genrated now you will recive your product within 7 days.
Mansor: can u please let me know the address where u delivering the product?
Mansor: any acknowledgement?
Deepesh: I have a check.
Mansor: please check
Deepesh: Product will deliver to billing address.
Mansor: right
Mansor: when can i expect the product?
Deepesh: Is there anything else I may help you with?
Mansor: is there any charges for delivery?
Deepesh: Within 7 days.
Deepesh: No we don't charge.
Mansor: can u please share the acknowledge slip with me of my order
Deepesh: You will be getting with the product.
Mansor: the amount of the product is 479 right?
Deepesh: Yes
And now today 10 May 2011 yet to receive any response from them or my product, I have contacted today and asked about my order and they said (Sorry Mansoor but mistakenly we have not placed your ordered)
And suggested me that we can newly placed your order but the buy price will not be the same as before it was, I told him that this is your mistake and I wanted the same product with the same price.
They told will contact you later.
I asked them to share your official email address so I can sent you email remider but they said you can send email to [protected]@futurebazaar.com.
Still am waiting response from them.
Please let me know what can I do for this?
Regards,
Mansoor Rashid
Still waiting
I receive mail from future bazaar of daily deal offer on 06 May 2011, in which I tried to place order of Mitashi Wireless Headphones at an unheard price of Rs. 479 (Order Number is [protected]), but unable to complete the order through online because of some problem with Net Banking and Debit Card.
I talked on online chat for assist to place the order, Mr. Deepesh from sales come up with my details and failed transaction and said: (below is the chat conversation between me and deepesh)
Deepesh: Yor order number is genrated now you will recive your product within 7 days.
Mansor: can u please let me know the address where u delivering the product?
Mansor: any acknowledgement?
Deepesh: I have a check.
Mansor: please check
Deepesh: Product will deliver to billing address.
Mansor: right
Mansor: when can i expect the product?
Deepesh: Is there anything else I may help you with?
Mansor: is there any charges for delivery?
Deepesh: Within 7 days.
Deepesh: No we don't charge.
Mansor: can u please share the acknowledge slip with me of my order
Deepesh: You will be getting with the product.
Mansor: the amount of the product is 479 right?
Deepesh: Yes
And now today 10 May 2011 yet to receive any response from them or my product, I have contacted today and asked about my order and they said (Sorry Mansoor but mistakenly we have not placed your ordered)
And suggested me that we can newly placed your order but the buy price will not be the same as before it was, I told him that this is your mistake and I wanted the same product with the same price.
They told will contact you later.
I asked them to share your official email address so I can sent you email remider but they said you can send email to [protected]@futurebazaar.com.
Still am waiting response from them.
Please let me know what can I do for this?
Regards,
Mansoor Rashid
Still waiting
Dear Mr. Rashid,
This is with reference to your recent experience while placing an order online.
I am extremely sorry to know that you were unable to avail the offer of "Mitashi Wireless Headphones" as you were facing issue while complete the payment process of placing an order.
As per our discussion, I understand that you wish to get the product at the same offer price. Hence as a special gesture I have gone ahead and placed an order on your behalf for the said product selecting the payment mode as Cheque/DD. The order number for your reference is [protected]. The details for making the payment have been sent on your registered e-mail address. Request you to kindly make the payment for the order and we will be glad to process the same.
The recent experience you had is really unfortunate but let me assure you that what happened in your case is not typical of FutureBazaar level of customer service. I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated.
Best Regards,
Aditya Pathak
This is with reference to your recent experience while placing an order online.
I am extremely sorry to know that you were unable to avail the offer of "Mitashi Wireless Headphones" as you were facing issue while complete the payment process of placing an order.
As per our discussion, I understand that you wish to get the product at the same offer price. Hence as a special gesture I have gone ahead and placed an order on your behalf for the said product selecting the payment mode as Cheque/DD. The order number for your reference is [protected]. The details for making the payment have been sent on your registered e-mail address. Request you to kindly make the payment for the order and we will be glad to process the same.
The recent experience you had is really unfortunate but let me assure you that what happened in your case is not typical of FutureBazaar level of customer service. I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated.
Best Regards,
Aditya Pathak
Dear Aditya,
Thanks for processing my order as I received your email with all details of payment,
I have deposited check at HDFC BANK yesterday evening, request you to please verify and let me know when can you able to deliver my product.
If there any issue with payment please do not hesitate to reach me on my cell as you have my number.
Thanks for your support.
Regards,
Mansoor Rashid
Thanks for processing my order as I received your email with all details of payment,
I have deposited check at HDFC BANK yesterday evening, request you to please verify and let me know when can you able to deliver my product.
If there any issue with payment please do not hesitate to reach me on my cell as you have my number.
Thanks for your support.
Regards,
Mansoor Rashid
Hi,
I have not received my product yet for below mention order and it is going to be 2 months now. Order was placed on 26th Jan. It showing as in transit for last 3 weeks.
Order No : [protected] Shipped To:
Payment Status : Payment Confirmed
AON HEWITT, TOWER A, TECH BOULEVARD, PLOT NO. 6, SECTOR-127, NOIDA,
Noida - 201301.
Uttar Pradesh
Phone: [protected]
Order Placed On : Jan 26, 2012
Total Order Quantity : 1
Total Shipping Cost : Rs. 50
Total Order Value : Rs. 108.00
* View by Product
* View by status
Qty Product Description Product Status AWB # Courier Partner Amount
1 Head & Shoulders Smooth Silky Shampoo - 400 ml
FBID: 2589511 In transit [protected] Aramex Rs. 208.00
Shipping & Handling Rs. 50
Order Total Rs. 108.00
I have not received my product yet for below mention order and it is going to be 2 months now. Order was placed on 26th Jan. It showing as in transit for last 3 weeks.
Order No : [protected] Shipped To:
Payment Status : Payment Confirmed
AON HEWITT, TOWER A, TECH BOULEVARD, PLOT NO. 6, SECTOR-127, NOIDA,
Noida - 201301.
Uttar Pradesh
Phone: [protected]
Order Placed On : Jan 26, 2012
Total Order Quantity : 1
Total Shipping Cost : Rs. 50
Total Order Value : Rs. 108.00
* View by Product
* View by status
Qty Product Description Product Status AWB # Courier Partner Amount
1 Head & Shoulders Smooth Silky Shampoo - 400 ml
FBID: 2589511 In transit [protected] Aramex Rs. 208.00
Shipping & Handling Rs. 50
Order Total Rs. 108.00
Dear Mr. Gupta,
This is with reference to your order number [protected] for "Head & Shoulders Smooth Silky Shampoo - 400 ml".
I am extremely sorry for the inconvenience caused to you due to the delay in delivery of the product. Let
me confirm that the product has been dispatched from our end via Aramex courier airway bill number: [protected] and as per the status on www.aramex.com the product is already delivered at your shipping address on 12.03.2012. Request you to kindly check and confirm the receipt of the order at your end.
I once again apologize for the delay and hope you will give us second chance to prove ourselves.
Best Regards,
Aditya Pathak
Team Customer Support
This is with reference to your order number [protected] for "Head & Shoulders Smooth Silky Shampoo - 400 ml".
I am extremely sorry for the inconvenience caused to you due to the delay in delivery of the product. Let
me confirm that the product has been dispatched from our end via Aramex courier airway bill number: [protected] and as per the status on www.aramex.com the product is already delivered at your shipping address on 12.03.2012. Request you to kindly check and confirm the receipt of the order at your end.
I once again apologize for the delay and hope you will give us second chance to prove ourselves.
Best Regards,
Aditya Pathak
Team Customer Support
Dear Mr. Raman,
This is with reference to your order number [protected].
I am sorry to mention that the stock of the product "Yoga Mat" under the above mentioned order has been exhausted. We have tried to arrange the additional unit of the product from our vendors however were unable to arrange the same and hence have gone ahead and refunded the entire amount for the product. Kindly find below the refund details for your reference.
Reference Number :[protected]
Refund Date : 30.03.2012
Refund Amount : Rs. 179/-
As discussed, let me assure you that the refund amount will reflect in your forthcoming card statement.
Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated in future.
Best Regards,
Aditya Pathak
Team Customer Support
This is with reference to your order number [protected].
I am sorry to mention that the stock of the product "Yoga Mat" under the above mentioned order has been exhausted. We have tried to arrange the additional unit of the product from our vendors however were unable to arrange the same and hence have gone ahead and refunded the entire amount for the product. Kindly find below the refund details for your reference.
Reference Number :[protected]
Refund Date : 30.03.2012
Refund Amount : Rs. 179/-
As discussed, let me assure you that the refund amount will reflect in your forthcoming card statement.
Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated in future.
Best Regards,
Aditya Pathak
Team Customer Support
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3868
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Future Bazaar, Future Group — Worst Experience in Shopping with Futurebazaar
The telepathy continues & dissatisfaction reaches to its peak now. Having bought 'Classic Bed', (on 15th December 2007 wide 'Article No.[protected]' worth 15, 999 INR) have broken down today all of sudden while we were asleep.Also, in past in each and every item of yours i have found some complaint or the other.